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Introducing our Inspired New Pizza

New PizzaWe could barely wait to tell everyone about our new pizza. But now it’s here and this is the official press release that broke the news. Check it out.

Celebrating 50th Year, Domino’s Pizza Gives Itself a Makeover

Domino’s reinventing its pizza with seasoned crust, robust sauce, shredded cheese

ANN ARBOR, Mich., Dec 16, 2009 /PRNewswire-FirstCall via COMTEX/ — Approaching 50 years in the business, Domino’s Pizza (NYSE: DPZ), the recognized world leader in pizza delivery, announced today it is changing its core pizza recipe. With a new garlic seasoned crust, robust sauce and more flavorful shredded cheese, Domino’s new hand-tossed pizza has been reinvented to deliver more taste — and Domino’s is backing it up with a guarantee.

Rolling out over the course of the next few weeks, Domino’s new pizza will be in all U.S. stores beginning December 27.

“2010 will be our 50th year in the business, and we are kicking it off with the most aggressive promotion in the history of our company,” said Domino’s Chairman and CEO David A. Brandon. “This is the biggest product introduction we’ve done since…well, pizza.”

The primary changes include:

-Crust: A garlic seasoned crust with parsley baked to a golden brown
-Sauce: Sweeter, bolder tomato sauce with a medley of herbs and a red
pepper kick
-Cheese: Shredded cheese made with 100% real mozzarella and flavored
with just a hint of provolone

Reinventing the Domino’s Brand

“The fact is, we love our pizza, but as times change, so do consumer tastes,” said Russell Weiner, Domino’s Chief Marketing Officer. “We’ve created a pizza to reflect what consumers are looking for. We’re not talking about a slightly-altered version of our previous pizza. It’s a completely new pizza reinvented from the crust up, and we are proud of it. To us, it’s as big as McDonald’s changing the Big Mac, or Burger King reinventing the Whopper. We spent the last 18 months reinventing the brand in anticipation of our 50th anniversary.”

Weiner noted that more than 80 percent of the Domino’s menu is new since 2008. Added to the menu since that time:

-Oven Baked Sandwiches, available in eight delicious varieties
-Domino’s American Legends, a line of premium specialty pizzas
-Breadbowl Pasta, five varieties of pasta baked into a seasoned bread
-Chocolate Lava Crunch Cakes, oven-baked chocolate cakes, crunchy on the
outside, with warm flowing chocolate fudge inside

“The cherry on the top of all this recent innovation is our newly-inspired pizza,” said Weiner. “Our inspiration came from the thousands of direct consumer feedback messages on several social media channels.

“Over a two-year period, we tested dozens of cheeses, 15 sauces, and nearly 50 crust seasoning blends and researched every possible combination with customers who order from us all the time and customers who haven’t tried us in years. Our extensive research showed that the new pizza is significantly improved over our previous pizza.”

Great Value Offer with Ads Featuring Real Domino’s Team Members

Domino’s Pizza will be marketing this new pizza aggressively in the next several weeks with advertising on many top-rated entertainment and sports programs, sampling opportunities throughout the country and a strong web-based presence, Weiner said.

The special introductory offer will be 2 medium, 2 topping pizzas for $5.99 each.

Advertising produced by creative agency Crispin Porter + Bogusky will include documentary-style anecdotes featuring real Domino’s Pizza team members. The spots, filmed at Domino’s World Resource Center in Ann Arbor, Michigan will show how the company took on the challenge of changing the negative perceptions of some consumers nationwide.

Putting Our Money Where Your Mouth Is
“We’ve long been known for service,” said Weiner. “With this new pizza we are convinced Domino’s can be known for both quality and service. That’s why we’re introducing this new pizza with a guarantee: If you are not completely satisfied with your Domino’s pizza experience, we will make it right or refund your money.

“The entire company has been involved in this,” Weiner continued. “From our CEO to our franchisees; from our supply chain division to our supply partners; from our product development team to our marketers — everyone has had a hand in reinventing our pizza.”

About Domino’s Pizza®

Founded in 1960, Domino’s Pizza is the recognized world leader in pizza delivery. Domino’s is listed on the NYSE under the symbol “DPZ.” Through its primarily locally-owned and operated franchised system, Domino’s operates a network of 8,886 franchised and Company-owned stores in the United States and 60 international markets. The Domino’s Pizza(R) brand, named a Megabrand by Advertising Age magazine, had global retail sales of over $5.5 billion in 2008, comprised of nearly $3.1 billion domestically and over $2.4 billion internationally. During the third quarter of 2009, the Domino’s Pizza(R) brand had global retail sales of over $1.2 billion, comprised of over $672 million domestically and over $570 million internationally. Domino’s Pizza was named “Chain of the Year” by Pizza Today magazine, the leading publication of the pizza industry. In 2009 Domino’s ranked number one in customer satisfaction in a survey of consumers of the U.S. largest limited service restaurants, according to the annual American Customer Satisfaction Index (ACSI).

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SOURCE Domino’s Pizza


  1. Randy Shue | on December 21, 2009

    Your website says that your new sauce is “sweeter”. Can you tell me the number of milligrams of sugar in it? Type 1 Diabetics have to be careful about how much sugar we eat. Thanks

    • Jay | on January 8, 2010

      After 50 years the decide to mess up something that not only worked but tasted great. I remember when New Coke came out and flopped, quickly “Classic Coke” was introduced. Who was the ad wizard who came up with this one????????????????????? RIP Domino’s, although they will quickly realize their Jay Leno mistake and bring back the old pizza, while dumping the new Conan edition.

      • connie | on January 10, 2010

        New Domino’s Pizza is very good and very greasy.

        • JASON | on January 11, 2010


          • Debbie | on January 19, 2010

            We did not like it either. It did not taste very good and was kinda spicey for us. Like the original version much much better. We will go to anothe pizza place for our pizzas now.

          • Nicole | on January 20, 2010

            I def agree with you for now on I will be ordring from papa john’s until they bring back the old way it was made. I have been ordering this pie for 23 years and not another day will I order from dominos

          • Tim | on January 20, 2010

            Not only did I enjoy the new recipe pizza, I enjoyed the whole ordering experience… including that unbelievable pizza tracker of the future. I was so floored by the pizza tracker of the future that I put up a dedicated blog post:

          • Chris | on January 30, 2010

            Your interpretation of the English language is dazzling. Go back to school, Jason. You suck.

          • david | on January 31, 2010

            nicole,dont order from papa johns either.i had some years ago and found a bone in the italian ended up chipping a tooth.papa johns response was to offer half off the next pizza.and some people cant eat anything with any spice to it so go ahead and take domimos up on their money bagk offer.make the order,call and say you dont like it.then when enough people dont like it and the have to keep either replacing pizzas or refunding money enough times they will see that bringing back the original would make the most finacial sense.the part that makes the new pizza suck is mostly the new sauce.the seasoned crust could be used as an option but dump the new sauce.

          • Antionette | on January 31, 2010

            I AGREE!! I HATE the “new” pizza. The guy at my local Dominos said yo can order whatever you like just ask for the regular pizza not the new crust!!

        • Mark | on January 23, 2010

          You are correct, it is greasy. I couldn’t even eat it. I feel the old recipe was much better. I will never order it again.

      • Bill | on January 11, 2010

        I must be the only one, but the new sauce is too peppery for me. I was able to eat one slice.

        Unfortunately, after ordering Domino’s since 1984, I simply cant do it any more. Pity.

        • Ranierguy | on January 11, 2010

          I agree. Too peppery. They advertise if you don’t like it they will refund the total price, but they don’t tell you how to get the refund.

          • Raye | on January 16, 2010


          • Todd | on January 17, 2010

            Please, where do we ask for a refund on this? I just had one of these ‘new’ pizzas today and it was terrible. Nasty after-taste and sandpaper texture. I guess time will tell, but this is worse than the ‘New Coke’ transtion in the 80s. At least the wings and pasta bowls didn’t get messed up (right?), otherwise I would have no need of Domino’s services at all.

          • Patty | on January 18, 2010

            They just lost another long-time customer. Sauce too spicy and my lips are burning from the garlic crust.

          • PUNKIN | on January 19, 2010


          • Michael | on January 28, 2010

            I just ate the new pizza, and It’s AWSOME!!!!!! I USED to be a loyal customer to PAPA JOHNS. Now DOMINOES has ALL my pizza purchas!! Can’t get enough of this pizza! Thanks guys

          • david | on January 31, 2010

            simple,call the store.epeak to the manager.tell them you dont like it and want to take them up on their offer.we got a new order delivered with the marinara sauce on delivery charge totally free.

        • Harold | on January 19, 2010

          I agree with you Bill. I have ordered thier pizza for several years.NO MORE. i cann’t stand them ay more . I’ll be going elseware to get my pizza. Harry

          • tiffany | on January 23, 2010

            I AGREE 100%. I ordered it once threw the whole nasty pie in the trash, emailed DOMINOS and they suggested I try it without the overpowering garlic crust on the house. It was still gross. I suggested to the representative who talked to me on the phone they should have kept the old recipe for those who don’t enjoy the new and they will be able to keep the business. He told me that wouldn’t happen. My family has been eating Dominos for more than 25 years. It was sometimes the only thing I knew I would like eating when we went out of town. Even on road trips we would go off the highway in search of Dominos to get pizza instead of like fast food, and eat in the car. We were hard core lovers of Dominos. I just don’t understand why they changed it since it was working for long-time loyal customers. Especially ones like me and my family who will no longer eat their pies. I am a hard core pizza lover in general, so I still pizza. But the hometown NY style pizza that I like (MONA LISA 455 S LYNNHAVEN) is about 30 mins away, So I don’t eat pizza as much. One good thing is I have lost 5 pounds due to replacing this easy meal with a healthier home cooked choice. If they bring the original back I will come running.

        • Lynn | on January 21, 2010

          Obviously, anyone who liked the original Dominos likes bland and cardboard. I never would eat it. But, whoa, Baby, the new pizza rocks. Anyone who doesn’t like this should go back to making Chef Boy-R-Dee at home.

      • Keith | on January 19, 2010

        I agree, we were longtime loyal customers and have now switched to Papa John’s. It’s funny if you read many of the comments on here this is causing quite a protest reaction. I don’t think this new pizza will last six months, they will lose all of their loyal customers like me who bought twice a week. Their guarantee is a load of hog wash too. I complained and customer service was very defensive and never even responded to my second e-mail. No refund for me apparently.

        • jon | on January 19, 2010

          I totally agree, this new crust is terrible and the sauce is worse than what they had.
          I do not want a refund. They caught me with this trist, never again. Pizza Hut is number one for a reason!

      • Dori | on January 24, 2010

        I loved your “old” pizza. After weeks of seeing you new add, I convinced my husband to give it a try. It sucked! The crust was gooey, it was the worst pizza we ever had. We each had 2 pieces and threw the rest out.

      • Tim | on January 26, 2010

        What I think is the stupid part of the change is, they just put it out there with no options maybe for the old style. Its this or nothing, for me its nothing but another pizza chain. There are other pizza chains that you can get different style and flavors maybe they should have tried that first. They have made billions on the old style, why change it if your not going to give the options of getting the old style. Good luck Dominos you lost me as a customer even if you bring back the old pizza just because you all are idiots for making this stupid move.

      • Antionette | on January 31, 2010

        You can still get the regular pizza just ask for it when you order it.

      • Richard A. White | on February 2, 2010

        Preach on Jay. I ordered 2 pizzas and didn’t know about the stupid new crust and sauce. I just thought the local place made a mistake. It was okay, but NOT DOMINO’S!!! Too bad I didn’t know about the return or else that would have been my first phone call.

        Like others, the new sauce and crust are HORRIBLE!!! The best part about ordering from Domino’s was knowing what you were going to get and why it grew to the company it is. Don’t change because you think you have to. Add to what brought you to where you are, but do not throw what got you there away.

        Richard A. White
        Sacramento, CA

    • cheese | on January 10, 2010

      the cheese is poison

      • renea | on January 10, 2010

        they put some really overwhelming green seasoning all over my pizza and it ruined everything, it tasted so horrible we threw away all of our pizzas. my husband liked the handtossed until this new improved stuff came around, he even threw out his pizza cause he couldn’t stand the new crust. We ordered pizza 2x a month at $30-$35 each visit from our local dominos, now we won’t be spending a dime there. The new improved is the most disgusting thing we have ever tasted.

      • elise | on January 18, 2010

        I agree-it is the mushiest cheese I have ever had-who ever heard of mozzarella without stringiness? the garlic is overwhelming and the crust is greasy. we were not great fans before, only buying it because my 16 year old liked it, now we wont buy any more. My 16 year old will have to learn to like something else.

    • Shindig | on January 11, 2010

      Dear Dominos:

      Your pizzas about 25 years ago were excellent. At the time, everyone I knew could not order – or eat – enough. At some point (perhaps about 15 years ago), there was a shift in the way you made the pizza which resulted in a marked decrease in flavor, quality, and, of course, your share of the pizza market. Instead of trying to reinvent your pizza, why not simply make the same pizzas you did 25 years ago? Surely, there must be someone other than me who recalls just how good those pizzas used to be.

      I did try the new pizza. Only a slight improvement, in my opinion. If you really want to gain market share and customers, bring back the old recipe, ingredients, and quality.

      A Former Dominos Fanatic

      • atm | on January 11, 2010

        I echo you comment about the pizza 25 years ago. It was fabulous back then. Really incredible pizza. I ordered Dominos multiple times a week in college. The crust, cheese, quality and amount of the toppings were better than homemade. Bring THAT pizza back and I’ll be back as a customer.

        • smart1 | on January 19, 2010

          I agree! The old, old pizza was awesome. Then it got mediocre. Now it just plain sucks! That garlic spread on the the crust is nasty and who in their right mind would put canned frickin’ tomatoes on a pizza? Gross! I’m switching to Round Table or P.Hut!

      • Michael | on January 31, 2010

        I agree completely. Dominos made a great pie in days long past, but no longer. As a traveler spending 200+ nights a year in hotels, pizza is a twice a week staple for me. For the last 10 yrs, Dominos has never been first choice, unless they were the only place in town. I decided to give the new recipe a try last night, and absolutely hated it. I’m sorry, but I have to say that I’ve sampled my last Dominos Pizza.

    • the cheese man | on January 12, 2010

      Hilarious! Hint of provolone FLAVOR!?  Yes they spray an artificial provo flavor on their FROZEN, made in 8 hours cheese!! Or should I say FROZEN DAIRY PRODUCT SOLIDS with a little ANTI-CAKING AGENT added. Yes, that is the Dominos cheese. Don’t feel bad, The Hut and PJ’s also uses frozen cheese.

    • Brad | on January 12, 2010

      Domnios was the #1 in sales for a reason…instead of listening to the unsatisfied customers maybe they should keep their best customers (the one’s who made them #1 in sales) happy. Tried the new recipe and it was honestly the worst pizza I have ever had. Please change the recipe back to the original!!

    • conneeconehead | on January 13, 2010

      I didn’t like the old Domino’s pizza sauce as it tasted too sweet. If the new sauce is sweeter, I guess I will not be trying out your new pizza. And sure hope you ditched the rubbery, canned mushrooms in favor of fresh ones?

      • scott ager | on January 20, 2010

        Agree. I noticed an increase in sugar years ago, the same as the way Spaghetti-Os was modified for American kids’ sweet tooth. More anise and oregano and less sugar will make it more old-world authentic.

        • Jill | on January 30, 2010

          We ordered 2 pizzas. The topings and cheese were ok but I have no idea what the sauce tastes like, the pizza was very dry. I thought they forgot to put sauce on it but I did find a little bit. It was also greasy. I was disappointed. It did taste spicer, so the spice must be i the crust or maybe spicer pepperoni.

    • Heather | on January 16, 2010

      The new sauce isn’t sweeter…It’s spicier and the new pizza just plain sucks…save your money don’t waste it.

    • hpatel | on January 23, 2010

      Forget about Sugar, we need to know butter also. Really whatever they have done is wrong. Crust flavor is nice but its not even backing properly. They should have kept the old flavor available.

    • irene | on January 23, 2010

      this new pizza is worse than the old one ,this pizza was AWFULL I WILL NEVER AGAIN BUY FROM YOU GUYS!

    • Sean | on January 26, 2010

      Dominos Pizza has ruined a great thing. I had worked there for 6 years when I was younger and loved their pizza, as had my family for a long time. We now order pizza from a local Jerrys instead of eating this atrocity that Dominos offers. I would like the old pizza brought back!!!

      • P.J. | on February 12, 2010

        I am in the don’t like it at all camp!!! I have enjoyed Dominos pizza for 20 years the old way and will not get pizza from Dominos any more due the change. I think they are trying to sell it as “better” but it is a move to make their pizza cheaper to compete with the $5 pizza’s like Little Caesars and the cheaper pizza’s now a Pizza Hut. At least that is what it looks like in our area. Anyway, the new version sucks!!!

    • Dave Bigart | on January 27, 2010


    • jmbirds | on January 30, 2010

      I didn’t like the 5.99 special garlic salty crust , taste like pizza hut too salty too greasy not good for anyone. 1980s it was large and thin crust with real dough not bready NEXT…

    • Eric | on January 31, 2010

      Wanted a pizza, so I hit my speed dial number for Domino’s. Ordered the same pie I always get, except this one was my first experience with the new receipe. It was AWFUL!!! I swear at one point I bit into a clump of oregano. I almost threw-up. Why you would change something that made you #1 in pizza delivery I don’t understand. I will not be ordering from you agian until you bring back the old receipe (as it was). I have deleted you from my phone and replaced you with the local Papa John’s.

  2. Cophi | on December 21, 2009

    Why are you changing a good thing? I loved Dominos before, now I’ll have to look elsewhere for pizza.

    • Boston81 | on January 7, 2010

      Are you kidding me? The old pizza was nasty. It was tasteless and gross!!

      • m | on January 7, 2010

        i LOVED the old pizza! they should at least still offer it, because everyone i’ve talked to has said they are changing pizza places

        • bp | on January 8, 2010

          My family and some friends have pizza night on most Fridays. We are very disappointed with the ‘change’. The pizza is now super greasey and the crust is to ’spicey’ Please change it back!!!!!!

          • vg | on January 9, 2010

            the crust wasn’t spicy at all. the pizza was the same as the old one

        • mary (age 8) | on January 12, 2010

          i agree. yum

      • Rachel M | on January 15, 2010

        I can definitely say the crust is a huge improvement. I agree that I think some of you have encountered cooks who have trouble doing a decent pizza. Mine was not greasy whatsoever and we had extra sauce and extra cheese. The crust tasted like breadsticks and was quite delicious. A cup of marinara sauce would have gone great with the crust.

        The sauce, on the other hand, was disgusting. I loved the old dominos and was very disappointed that I did not have an option for the original sauce. I found the initial overly sweet taste followed by a burning pepper taste to be an odd combination. The herbs were delicious and helped the flavor, but overall I couldn’t stand the sweet burn it left in my mouth. I wasn’t sure what “hearty marinara” meant either. I would have selected that if there were any place letting me know what the sauce was like. Unfortunately, my local dominos employees could not enlighten me as to what “hearty” meant (whether it was chunky, which would definitely be gross) or what it even tasted like, nor did the internet provide any description.

        Ultimately, I miss the old dominos and wish they would go back to the taste I loved. I don’t think I’ll be ordering again for a long while. To me, the sauce makes or breaks the pizza – Dominos, you broke it.

    • JustAJoe | on January 11, 2010

      Cophi, here’s a simple solution for you:

      Go behind the grocery store, grab a car load of cardboard, stop by McDonald’s and snatch some free katchup packs, stash it all in the garage and you can have the old pizza with 5 minute delivery at a price that can’t be beat!

  3. JT | on December 21, 2009

    Why on earth would someone make pizza sauce SWEETER? Pizza sauce already has too much sugar in it. With diabetes and obesity on the rise in this country and around the world you only propulgating these disorders by adding more sugar to something that already has too much. Sadly, I will not be ordering Domino’s pizza anymore. I will encourage my friends not to either. Domino’s should be reducing the amount of sugar or other sweetener in their sauce. People do not need more added sugar to their foods.

    • Nancy | on January 7, 2010

      I love it and especially the new crust – are you guys kidding me about the health concerns? You’re eating at DOMINOS and saying you won’t be ordering from there anymore because they added a little sugar? Like it was so good for you before? Dominos has never claimed to be a health conscious franchise – they are about taste and splurging. The new pizza is great and I can tell they ealy put some time into developing it.

    • Chuck Blier | on January 8, 2010

      They made it sweeter JT because some PAPA John’s and Pizza Hut fans told them they didn’t like Dominos pizza. Well, I don’t like Papa John’s! NOT EVEN IN A DOMINOS BOX!!!!!!!!!

    • Debi Borglit | on January 9, 2010

      you guys don’t understand culinary terms well. Chefs say pork is sweet, tomatoes are sweet, some peppers are sweet. Sweet does not automatically = sugar or dessert.

  4. Disappointed Pizza Fan | on December 21, 2009

    Bring back the old crust!!! This crust is way too greasy…and who wants butter flavoring on their pizza? It tastes more like pizza flavored buttered popcorn. I will not ever order this new pizza again instead I will go thin crust.

    • Domino’s Pizza | on January 8, 2010

      If you prefer the crust without the garlic seasoning that’s no problem at all, just let us know when you call in and we’ll hold it off of your pizza.

  5. Joseph Brudlos | on December 21, 2009

    The crust seasoning is way over the top – putting butter and Parmesan cheese on the crust doesn’t make it better – it just makes it salty, messy and greasy :( I think you made a mistake with this one.

  6. Lisa rehan | on December 21, 2009

    Horrible! No different than before other than garlic in the crust. Cheese doesn’t melt all the way. What type of real cheese doesn’t melt? Mushy and tasteless. the worst pizza we’ve ever had!!!

    • CATHY from Green, OH | on January 7, 2010

      Think of the type of “cheese” which melts quickly…Velveeta. Therefore, you’re incorrect in your thinking about cheeses and their melting capabilities. There are soft cheeses and hard cheeses and they are all “real” cheese.

  7. Jeff Allen Jones | on December 21, 2009

    The sauce is great! Huge difference. Much better taste.

  8. John Kokolski | on December 22, 2009

    We need to do better. We must do better. I am as committed a Domino’s person as you are ever going to find. In the past, I have written about Domino’s as part of my internet columns. I use a picture of myself in uniform on both my FB page and in chat rooms. I am known as a loyal employee and have been with a franchisee for 9 years. You have done some great things with the pasta, sandwiches and other items. What we need to do now is focus on execution. A new product will get the customer to try us, but in order to keep them we need to deliver a good, hot product and do it faster and better than anyone else.

    • 12 year pizza worker | on January 11, 2010

      Not going to happen. For every new thing you do and publicize, some other chain or mom/pop place will see how it affects them, and then they’ll raise their bar. You can only go so high before you reach impossible. The successful company sticks with what works for them and does not change unless it is dictated. One must be sure that the majority wants the changes before they are implemented, or you become like “new coke”. And if Corporate obsesses too much over quality, demanding perfection rather than excellence, you’ll lose employees to being fired or quitting.

      • JustAJoe | on January 11, 2010

        “And if Corporate obsesses too much over quality, demanding perfection rather than excellence, you’ll lose employees to being fired or quitting.”

        Yes, losing employees like you should be the result of trying to please thier customers….

        • Bob | on January 20, 2010

          News for you bud, the 12 year pizza worker, if you haven’t figured it out yet, you’re stuck at Domino’s because you (chose to) have no marketable skill. The shareholders know this, “corporate” knows this, and you’re replaceable in a second. You are not valuable to the company at all, you are a peon that gets marching orders and is fired if you are out of step.

  9. Kelly G. | on December 22, 2009

    I’m not a fan of the new sauce or crust, I’m disappointed, we ordered Domino’s pizza every week and now my wife says she just as soon go else where to get pizza. We liked the pizza the way it was before.

  10. Amber | on December 22, 2009

    the new pizza is nasty. I hate the garlic crust.

  11. Erica | on December 22, 2009

    The new pizza is definitely improved, tastes much better!

  12. Greg A | on December 22, 2009

    I understand innovation and change. I know the idea probably had merit unfortunately, I have to agree with many here. Dominos has always been my preference, however, I was not a fan of the new pizza. For those in my age group… New Coke, take two.

    • Denise | on January 10, 2010

      I agree wholeheartedly. As a matter of fact, I came to this site specifically to vote against this “improvement.” Italian foods do not as a matter of course have hot pepper in the sauces. Why did Dominoes think they had to change the flavor AWAY from traditional Italian seasonings? If someone would start a petition to offer the original taste as an alternative (like Coke did), I would sign. By way, does New Coke even exist anymore?

      • David | on January 10, 2010

        Same thing..coming here to vote against…I saw the TV ad and said “OK, I’ll give it a try and see if any better.” Guess what..still taste like cardboard and not enough sauce. fooled me once but not again.

  13. JT | on December 22, 2009

    My 8 y.o. son has spent the last 5 yrs. believing that there really is only one pizza. Well, he just had the new Dominos and now we will have to find something else that he might like. How to ruin a really good thing. Thanks so much!

  14. sandy | on December 22, 2009

    I don’t like the garlic crust. I ordered last night and knew nothing about the change. They should at least tell people when they order that they changed the pizza. Nobody in my family liked it. I hope they will at least give people the option of having the garlic crust or the origianal crust.

    • Domino’s Pizza | on January 8, 2010

      If you’re not a garlic fan that’s no problem, you can call the store and let them know that you’d like your pizza without the garlic crust.

      • Arnie D | on January 9, 2010

        Is the new crust really supposed to taste like garlic? I mean, it looked like it should, but instead it was more like eating cardboard (in taste, texture, and ease of chewing). I didn’t know about the new pizza either when I ordered 3 mediums the other day, but I won’t be making that mistake again. The local pizza places in my area may cost more, but at least they actually have good food and don’t completely change the good things they’ve already got into crud.

      • renea | on January 10, 2010

        my husband is a garlic lover beyond anyone can imagine, but this new crust, in his words, “utterly disgusting.” Dominos was the only way to go, but now, we are looking elsewhere. We will never order a pizza from there until things are changed, the seasonings were overwhelming and disgusting to where we couldn’t taste the pizza. Money back guarantee is not the way to go, but maybe you’ll get lucky and get customers like myself who don’t like to make a scene about things and you’ll be able to keep the last dollar you’ll be getting from us.

      • Tim | on January 26, 2010

        Yeah no garlic crust but how about the new sause, you can’t get the old style can you. That is a lot of peoples point. Bring back the old pizza as a option or suffer the loss of a lot of your loyal customer base.

  15. jerry | on December 22, 2009

    i lived in Texas and had always great pizza from Domino’s. i recently moved to Pittsburgh, pa., and
    the Domino’s pizza here SUCKS!!! Not only is it tasteless, the dough is more like cardboard. I tried several times and finally gave up. The last time i ordered, it was the worst….called for a refund and the store manager prety much blew me off saying that it was me, not the pizza. The only way i would try your new pizza, is if it were free…then maybe i wouldn’t get burned!

  16. Lexi | on December 22, 2009

    Why ‘change?’ I loved the crust and the sauce the way it was. Hope it tastes good and I get a chance to try it but my family isn’t too crazy about this whole thing… :(

  17. Josh | on December 22, 2009

    I liked the new pizza

  18. Nick | on December 22, 2009

    I hadn’t noticed the sauce, still tastes amazing as usual, however the new crust is PERFECT. Tastes like breadsticks, it’s a delicious treat at the end of the slice!

  19. Michael | on December 22, 2009

    At the very least, offer the old crust as an option. This garlic crust is crap.

    • Domino’s Pizza | on January 8, 2010

      No garlic is an option, you can call the store and tell them to make your pizza without garlic.

    • Domino’s Pizza | on January 8, 2010

      No garlic on the crust is definitely an option, you can call the store and ask for your next pizza without the garlic.

  20. Joel | on December 22, 2009

    Hey everyone,

    I used to work for Mike Orcutt who is one of the biggest Dominos franchisees in the nation. The problem wasn’t the pizza it was the execution. I owned my own pizza place but now I have my own commercial real estate company. The CARDBOARD taste everyone is referring to is the dough not being used properly. Using dough to early the yeast will not have fermented enough yet to produce a nice brown color with great flavor and used to late it will have a flat to bitter taste. Dominos crust and pizza made correctly the old way tastes awesome. The benefit of putting butter and garlic on the new crust is it will hide the fact the dough is to green to use or to old to use. Just like Dominos and other companies use fillers in their meats instead of 100 percent meat to give flavor for a cheaper price. Many people do not like red pepper plus will have problems with GERD and acid reflux with the spices and the diabetic issues with the sugar content.

    The problem with all companies is they test a new product under optimum conditions in a lab. Then when they roll out that product it is executed poorly or not properly and the result is not the same. I see this time and time again with all restaurants. You can have 2 different cooks making a product with the same ingredients and have one taste like crap and the other taste awesome.I hope Dominos has fall back to the original if this is not taken well. When we had complaints on pizza is was a crap cook and too new or old dough and yesterdays pizza sauce. We also had many awesome responses when it was made right. The goal is when you bite into the pizza to have a balance of the dough,cheese,and topping selected for a perfect taste.The greasy complaint is the cooks/drivers putting to much butter and seasoning on the pizza and also slapping the dough to thin in the middle where grease can pool. I will try this pizza and report back.

    • K | on January 11, 2010

      Joel, I agree. But the hand tossed crust just isn’t getting it. Also, I have acid reflux and cannot eat any tomato based pizza sauce anyhow. I’ve known managers for Domino’s I have ordered from and they have made a really great pizza using what they had from commissary for years. Another problem is the use of pre cut, prepacked veggies and such. If you cannot get them fresh from the local produce place or commissary and take the time to fresh cut them, what good are they? Akin to canned mushrooms. Papa’s now in the house for me!

  21. Josh | on December 22, 2009

    Just ordered some. I have avoided Dominos for a long time because the pizza tasted like cardboard this however looks like it could change that. I’ll know in 30 mins :)

  22. Andrew | on December 22, 2009

    Wanting the old pizza crust badly. Time to find new pizza provider :(

  23. Geri | on December 22, 2009

    Are these changes mandatory? Or can we get the pizzas as we are counting on them to be?

  24. James | on December 23, 2009

    Bring back the old pizza! Dominos has always been my favorite pizza, and this caught me by surprise. The other night I ordered one, and when it came and I opened the box, I was like “this is NOT what I ordered.” Then I found out that you guys had changed your recipe. For the worse. It was TERRIBLE. Bring back the old one, or it looks like I’m just going to be enjoying the occasional order of Buffalo Wings from you guys.

    • Keith Vincent | on January 19, 2010

      We had the same thing happen to us – Domino’s lost two customers that night, we’ve since switched to Papa John’s.

  25. Nicole | on December 23, 2009

    Wow! Dominos needs some major damage control now!

  26. John | on December 23, 2009

    The flavor is good, but the new crust is way too greasy. The box is soaked. :(

    • Domino’s Pizza | on January 8, 2010

      Our new butter, garlic crust might not be for everyone. But if you still want a hint of flavor, ask the store to go easy on the crust seasoning.

  27. George | on December 23, 2009

    I think Domino’s had to change their recipe. They were rated highly by consumers on cost and delivery, but low on taste/quality. The “cardboard tasteless pizza” must not have been cutting the mustartd when compared to pizza hut, pizza inn, and poppa john’s. If the old recipe was working, they would have kept it. It must not have been working and they knew they were losing market share and had to do something. I’m glad they made a new pizza. And a sweeter sauce with a more garlic flavor is a great idea to me! Oh yeah, I like greasy too! It keeps my bones lubricated. LOL

  28. glenda | on December 23, 2009

    I personally LOVE the new pizza. The new sauce is zesty. The crust is great with the garlic taste. You can even choose not to have the garlic put on if you want but why would I not want to. It taste GREAT. Dominos has the best now and forever.

  29. Jairo | on December 23, 2009

    Papa Gino’s here I come

  30. Jairo | on December 23, 2009

    I threw my left overs out

  31. Stephen | on December 23, 2009

    I actually HATE the new pizza. I thought it was just me and my taster. But now that I know they changed it, it explains a LOT.

  32. Marcy | on December 23, 2009

    not a fan! I like garlic…this is too much. Couldn’t even finish one slice.

  33. Steven | on December 23, 2009

    The “new” pizza grease and oil soaked the entire cardboard box and left a puddle of it on my front seat…enough said!

  34. Brett | on December 23, 2009

    We ordered pizza last night and I was disappointed at how bland it tasted compared to what I was used to. I did order extra cheese and extra sauce like I always, but I don’t believe I got extra sauce. Maybe that was the problem. Still, overall, the pizza tasted very bland compared to what I was familiar with.

  35. Ed | on December 23, 2009

    Everything is good (sauce, cheese, etc.) except the crust. Please, give the option for a garlic bread crust. I really don’t like the greasy and garlicky crust at all, bring back the old crust, it was fine back then.

  36. Connie | on December 23, 2009

    I just ordered the new pizza. Way too bold and spicy for me. My granddaughter won’t even eat it anymore. Please give us back the old hand-tossed or at least an option to choose. I won’t be ordering any more until it changes back.

    • Domino’s Pizza | on January 8, 2010

      We realize not everyone wants a “kick” from the sauce, so we suggest you ask for “hearty marinara” on your next order. It’s much closer to the previous recipe.

      • Bill | on January 11, 2010

        Yes, but isn’t “hearty marinara” chunky? I don;t want a chunky pizza sauce or one with other typical marinara ingredients like onion.

  37. Preg | on December 23, 2009

    I liked Dominos pizzas before, and I like it even better now. I was never too fond of the sauce (always asked to go “light” on the sauce) and never ate the crust because it was so bland. When I ordered my usual pizza today, I ate each slice I picked up in its entirety. Garlic crust = Thumbs up from me! I do agree that maybe there should be an option to have the original crust, as I can understand that it might be too much for some people.

  38. geiva | on December 23, 2009

    Ordered the Brooklyn; believe the original dough is still being used; no complaints from that. The sauce is too runny. It seeped through the dough; couldn’t pick up a slice w/o breaking-off the front of the slice. This happened with all the slices. So, I have an outer pizza w/c is no problem and an inner pizza w/c is soggy, runny, gooey.

  39. Michael Davis | on December 23, 2009

    At first, I thought I just got a ‘bad one’…perhaps from an unsupervised trainee. Yuk! I had been a Domino’s fan over 20 years. I can’t express the extraordinary disappointment with that decision. It reminded me of a Totino’s frozen pizza, absoluely horrible taste. I thought the old sauce tasted fine, now its ruined. My dog looked unhappy when I threw it out, but he eats his own poop.

  40. Rachel | on December 23, 2009

    We just ordered a large pizza last night after over 5 years since it tasted like cardboard before. To say the least I was very disappointed and angry at myself for believing in this marketing ploy. Nothing has changed! They still use the same frozen pre made crust. But what can you expect from a mass produced pizza place who’s only concern is their bottom line.

  41. James Hanks | on December 23, 2009

    The new sauce is watery and crust was terrible. Will not be ordering Dominos anymore.

  42. Richard Miller | on December 23, 2009

    before i got it home the grease came out the box and all over my passanger seat….
    wow to much greese… better start putting peppers in the box to cut the greese!!!
    have got your pizza from the start of your company till now… i suggest you start again
    with a pizza cook from ny city!!! coppie what he does to your pizza and Bang your Back!!!

  43. Samuel Thompson | on December 23, 2009

    I’m not sure if I like the pizza. i ordered it last night not knowing that they’ve completely revamped the recipe. The garlic crust doesn’t TASTE bad, but it leaves the fingers feeling wayy too greasy and icky. Of course, you could say “just wipe them off”, but I enjoy using the crust as a nice clean handle. The cheese isn’t BAD, but it’ll take some getting used to. The sauce…. the sauce is the big “NO!” for me. I hate how it’s “sweeter”. Most say you can’t really tell, but sauce is the main thing for me. I enjoy a more spicy sauce. Not everyone does, but this doesn’t mean it should be “sweeter”. Why would you add more sugar to a sauce most people consider “too sweet and ‘flat’” already? I would at least like having the OPTION for the “new and improved” what the folks at Dominos don’t realize is that some people ENJOY the old pizza the same way they did the old coke. The main guy’s response was simply “most people had an acquired taste for coke already”. After 50 years, does he not believe other people have the same feelings for the pizza?

  44. | on December 24, 2009

    The new pizza is waayyy better. People are just so resistant to change, lol. To anyone here, keep in mind that these comments are not fully representative of peoples opinions. People with complaints are much more likely to comment than those who don’t have an issue with the pizza.

    I was one of those who thought the old pizza was pretty bland in taste. Not bad, but nowhere near some of the better pizzas I’d had. I’m not so sure of that anymore. The way I see it, any company that’s willing to listen to consumer opinions and make a change listening to them is a good one in my book.

  45. R.D. Baker | on December 24, 2009

    First try of the new pizza last night. Very salty and greasy. The new tomato sauce is overly sweet . Is this Dominos version of the “New Coke”. I question whether my 20+ years of loyalty to the product will continue.

  46. STEVE | on December 24, 2009


  47. L. S. | on December 24, 2009

    So, just ordered my first pizza online since you guys apparently changed the sauce and crust. I’m a pretty big fan of the new crust (kept licking my fingers after picking up a piece!), but the new sauce is DISGUSTING. Reminds me of Pizza Hut, and I haven’t bought a pizza from them since I was 8. It’s way too sweet, it’s watery, and ignore the few people with positive comments here– it’s LESS flavorful. It also gave me heartburn. I’ve NEVER experienced heartburn in my life, let alone from your pizzas, and yet… here we are, I’m so irritated that I’m whining on your corporate blog about the change. If you guys keep this change permanent and don’t allow people to choose the old-style sauce, you’re losing my business. It’s not even about me switching to a competitor’s chain (though we do have some good local pizza places); I’d rather have no pizza than get heartburn every time I order some. Please, guys, you’ve always been some of my favorite pizza people, even including places that aren’t chains; don’t go losing a bunch of current customers just to try to gain new ones! Pull a “New Coke” and tell people that you’ve switched back again suddenly, for all I care… I just want my pizza, and I REALLY want to give you guys my money! Seriously!

    • Domino’s Pizza | on January 8, 2010

      We would suggest you ask for “hearty marinara” on your next order, it’s much closer to the previous sauce recipe.

  48. Doctor Funtimes | on December 24, 2009

    nothing was wrong with the sauce before. ’sweeter’ does not = ‘better’, even for the american palate. now it tastes like papa ****’s sauce, which just happens to be the worst aspect of their recipe.

    the crust could have been improved, but i could not tell due to the seasoning salt-fest going on. seriously, what is the deal with all of the seasoning salt?

    i give props to any company with the cajones to make serious changes in the public eye, and it is painful for me since i live only a few hundred feet away from a domino’s, but i will most likely be switching pizza-store allegiances…..

  49. Sarah J. | on December 25, 2009

    I thought the above negative comments were from people just too sensitive about their pizza, or gung-ho about complaining. But then I got to try the new version. (I should also mention that I order weekly from you and have been a big fan of your chain in the past. Your service is excellent, delivery very quick and your menu offerings varied and all tasty.)

    But now, count me in as one of the unhappy. Sorry, not a fan of the new pizza, Domino’s. The sauce: bland, I really couldn’t taste any tomato bite. It should be zesty, fresh-tasting, but I could only tell it was there because there was a red substance. I can see a tiny bit of sugar to bring out tomato flavor, but this is overkill. The crust: good dough, but the garlic sauce is terribly greasy and tastes old. The cheese: my local branch (Pittsfield, MA) tells me they have been using the new cheese for a while, so I have no complaints there.

    The old hand-tossed version was really MUCH more flavorful and appealing. I ate 1 piece and could go no further on the new… Please PLEASE go back to your old version of sauce & crust as an option! Thank you!

  50. terry | on December 25, 2009

    My sons and I had the “new” pizza last night. All three of us were up all night with heartburn and nausea. I’ll never get Domino’s again. It’s been about 20 hours and I still feel sick.

  51. Susan | on December 25, 2009

    AWFUL. This is be remembered as the worst marketing decision in history. The new crust is greasy (just look at the bottom of box). I predict sales will drop 50% within a week, the old crust will be brought back, and many people at HQ will be replaced. First time in a long time that we threw away 75% of a pizza

  52. Susan | on December 25, 2009

    ps — at least the lava cakes are great. My son says he feels “dirty” after eating your new pizza

  53. Regina | on December 25, 2009

    The only food establishment I could find open tonight (Christmas Day) was a Domino’s. I took advantage of your 2 @ $5.99 each, 2 topping Hand Tossed offer. I ordered both pizzas with extra cheese; pepperoni and mushrooms were the other toppings for the two pizzas. No grease on mine; the chef applied very little of the crust seasoning to the pies. Except for the red pepper ‘finish’, I couldn’t taste the sauce at all under the cheese. While the baked pizza has a “cheese” smell to it, the new cheese does not come across as having much more flavor than the old style. This shop told me they are using all the new ingredients. But none of this matters in the grand scheme of things. The bottom of both pizzas were woefully underbaked. The slices themselves can best be described as ‘gooey’.

  54. Cheryl | on December 26, 2009

    Crap. My 6 year old loved the old Dominos pizza. He looked forward to us ordering it every week. This is as big of a mistake as the ‘new’ Coke was … Hurry up and get rid of this greasy new mess you have created.

  55. Jeff | on December 26, 2009

    Swing and a miss! Sitting down at the moment with my first New Coke… errr, Dominos, and the new sauce doesn’t bother me all that much, but the crust is terrible. I do not like Garlic, so this is quite disappointing. It’s fine until I reach the crust ( my favorite part of the pizza ), but then the Garlic kicks in and bleh!

    • Domino’s Pizza | on January 8, 2010

      If you are not a garlic fan, that’s no problem, when you talk to the store ask them for your pizza without garlic on the crust.

  56. SJ Johnson | on December 26, 2009

    We at first were so happy to have been able to order pizza on Christmas Eve, because our food had gone bad… but after the first bite, we weren’t so happy. Everyone had tummy aches, and the “best pizza in the whole world” (from my 11yo daughter) is now crap of a cardboard plate. Thanks a lot for ruining a good pizza. Won’t be getting anymore from you anymore.

  57. SJ Johnson | on December 26, 2009

    Oops… forgot to add that the “seasoning” was disgusting and I can’t believe for the first time no one in my family ate the crust or saved the left-overs for the next day. It went straight to the trash. No good.

  58. Derrick | on December 26, 2009

    Great….A super improvement from before and I should know,Ive been eating Dominos Pizza since 89!!!!! I thought this was some temporary pizza that you guys were making but if this is permanent I think your on to something…..This is real pizza!!!!!!

  59. Larry Christy | on December 26, 2009

    The majority rules….this pizza sucks. It was so good before you changed it. I agree with my girlfriend, no more. This change was not good. We ordered dominos all the time and always had hot good pizza delivered with curtious delivery people. But now we will move to someone else, the pizza did not need garlic and the sauce did not need changed, so good by dominos….


    • Debi Borglit | on January 9, 2010

      soo… your moving because of dominos? LMAO! oh god the drama and only the vocal majority maybe. Let me tell you MOST people did not like their pizza before, thus the change. They will do much better now wait and see.

  60. Cindy | on December 26, 2009

    Not a fan of the new pizza. We too have pizza night once a week in our house and always buy from Dominos. I don’t think we will continue on with Dominios in the future. Hope you guys go back to the old recipe.

  61. W King | on December 26, 2009

    Also, I forgot to mention that the sauce was terrible and there was enough of it on one pizza to cover at least 2 pizzas

  62. Taylor | on December 26, 2009

    The biggest problem with Dominos was never the ingredients–it has been the underbaked soft crust they’ve been undercooking for many years now. When they used to bake the crust long enough, it was good. All pizza except “Brooklyn style” should be baked until crispy on the outside. CRISPY! Not soft, soggy, and bland. Even PapaJ’s pizza, which is baked long enough and has a good bite to the crust, has an option for an “extra long bake” right on the website. Dominos, if you’re not going to cook the pizza long enough to be fully cooked with a decent crunch, like ALL of your competitors do, AT LEAST put the option on the web order form for an extra-long bake, like Papa’s does.

  63. Sandra | on December 26, 2009

    We just ordered the new pizza and it was nasty, and very cold. They didn’t put any extra cheese like we ordered. We are going to order from Pizza Hut from now on.

  64. Wood | on December 26, 2009

    WAY TO GO DOMINOS!!! It’s about time a pizza chain had the balls to add some delicious flavors to their pizza. I have no idea who these people are that say the new pizza does not taste better- they must either work for a competing chain or think that English food is the way to go… because this new pizza is flavorful, the garlic is unbelievable!!! We were worried the sauce would be too sweet, but it isn’t! There is a decent red pepper kick to it. Good job Dominos, we will be ordering from you from now on!

  65. Russ | on December 26, 2009

    Just tried the new pizza and were very disappointed. It was too garlicky and the sause lacked the flavor of the old standard. We’ll order from others now. Domino’s used to be a standard, now it’s not nearly as good. What’s the number for Pizza Hut?

  66. Chris | on December 26, 2009

    I think Domino’s finally got it right. We have ordered 4 times the last two weeks because it is greatly improved. Nice sauce flavor, cheesier cheese and the garlic..mmmm! I have been a Domino’s fan since 1982. The sauce back then was very peppery. Over the years it became bland and lacked spice. The garlic addition is very flavorful. My Domino’s said if I do not like the Garlic just ask for it to be left off and they will gladly oblige. So all you anti-garlic butter people, just ask for it to be removed and viola… you get what you want. BTW my favorite pizza is with the sliced Italian Sausage and crumbled sausage as toppings….awesome pizza!!!!

  67. Cliff | on December 26, 2009

    Ouch! I was going to try your new pizza resipe …. until I read through these comments. I was planning to read just a couple, but once I got started I couldn’t stop. Can you say “marketing mistake”? I knew you could. Not a fan of the old pizza, but if these comments are indicative of the general public, wow, just wow. This is the result of 2 years of working on a new recuipe and all that research?

  68. DaviPu | on December 27, 2009

    You almost did it Dominos. I ordered the new pizza. I liked the crust..heck I ATE the crust. The sauce had pep and flavor to it, BUT… went overboard on the SALT. Not good for the overall product and not good for those who must watch their sodium intake. What a shame. I was hopeful.

  69. Imnotfat | on December 27, 2009

    I’m looking forward to trying the new pizza just because there are so many haters on here. Studies show, however, that people who are dissatisfied with their product tend to speak out more than those who are satisfied. I am a bit skeptical about the sweeter sauce, but I’ll give it a ride. If I don’t like it, they’ll replace it with something else. Besides, if you want a real pizza, go to an Itallian restaurant not a fast food chain.

  70. Jake | on December 27, 2009

    Is this the Domino’s equivalent of Pizza Hut’s low-quality Pizza Mia pizzas?

  71. Mike | on December 27, 2009

    Everyone is entitled to their own opinion, but I feel like the new pizza is much improved over the cardboard pizza of the past. The overall flavor is great and the pizza I received was well cooked and piping hot. The sauce is slightly too sweet but the pepper balances it out. I had never been a Dominos fan in the past but will be ordering from you guys more often in the future. Great new pizza! Thanks for making a real pizza instead of mass produced crap.

  72. Sean Kelly | on December 27, 2009

    Tastes like crap, do they seriously want people to eat this? I mean COME ON.
    A big fail from dominoes.

  73. Brandi | on December 27, 2009

    So sad. I previously ate Dominos Pizza all the time. I just ordered a pizza, not knowing I would be getting this ‘new’ pizza. I am a person who has really never met a pizza I don’t like…..UNTIL NOW. It is bad people. As many have commented, all you taste is garlic and butter. I can smell the garlic from across the kitchen. I have NEVER thrown away leftovers, until today. Great marketing plan Dominos…alienate millions of loyal Dominos customers by trying to lure in some new ones. Please advertise when you change it back to the way it was. Until then, no more Dominos for me.

    • Domino’s Pizza | on January 8, 2010

      If the buttery, garlic crust was a bit much for you, it is still possible to get a pizza without a seasoned crust. Just ask the store to make your pizza without the garlic crust.

      • Her Mom | on January 22, 2010

        Okay, so you’ve said you have improved the pizza…I didn’t get a chance to try it .WHY????? POOR CUSTOMER SERVICE @ THE DOWNMAN RD SITE.NOLA…….My Mother used her debit visa card to place an online order and when I arrived (IN THE COLD & RAIN) I was refused pick-up b/c I did not have her DL and debit card…….THE CLERK WAS VERY NASTY, UNCONCERNED,AND didn’t care to offer any resolutions. I would have signed and given her my DL, she could have called my MOM she was home. Someone should let her Know that it is RETURN BUSINESS that SUSTAINS a BUSINESS, which equals her continued EMPLOYMENT!!!!!!!!SO>>>>>Dominos, IT’S TIME TO WORK ON CUSTOMER SERVICE,FOR WITHOUT CUSTOMERS NEW OR OLD RECIPES JUST WON’T MATTER………………..

  74. Jesse | on December 27, 2009

    maybe add a garlic cup and a pepperoncinni……… still wont come close to the Papa! Papa Johns is the best pizza. Everyones trying to catch up to their quality, long way to go.

    • SorryJesseBut | on January 7, 2010

      Honestly I’m not a fan of Papa Johns.. Its no where near the best pizza, and the big chains are still playing catch up to some (I had to say some cause there’s a lot of crap mom and pop places also) mom and pop shops that produce some great pizza..

      • SorrySorryJesseButBut | on January 8, 2010

        Seriously? You’re bringing “mom and pop shops” into a discussion of large pizza-delivery chains? Totally different markets, totally different sales styles, it’s an irrelevant comment. I’m a fan of both Papa John’s and Domino’s, and I’m looking forward to trying the new Pizza. Whether I like it or not though, at least I’m well aware of who to compare it to. You might as well have said “I’m not a fan of Papa Johns.. It’s no where near the best pizza, I went to Rome once and the Pizza was much better”–well really? What a brilliant observation, Holmes!! If you’re going to compare pizzas, at least compare pizzas from related companies operating in the same markets.

  75. Jay Bowers | on December 27, 2009

    finally tried it, been a lifetime dedicated Dominos customer. well, not anymore. crust, good improvement. cheese, also a small improvement. the sauce, disgusting. tastes like candy now, kinda like frozen pizza. they ruined a perfectly good pizza. Dominos isn’t the first corp to try to change thier bread and butter. and they’re not the first to loose customers. hopefully they wont loose enough to close up. costing more precious jobs in the name of corporate greed.

  76. Pamela | on December 27, 2009

    Remember the Classic Coke joke? This is just as bad. Go back to your original. I will never purchase another pizza at Domino’s until you do. Bad. Very Bad.

  77. Charles Idle 1028 SE. 19 Ave. Cape Coral Florida | on December 27, 2009

    I would eat at least four of your Pizzas a week. Now that you have changed your pizza I will never buy it again, We ordered ten pizzas for a party know body cared for your pizzas so we ordered from Hungry Howies.We told them the situation and they gave us a break on the price What made you do this? Do not break what is not broken.

  78. Dan B | on December 27, 2009

    I was stunned by this ad campaign. You are essentially admitting that you’ve served bad pizza for years. New and improved-great idea. Admitting your product was bad is a horrible idea. Pizza hut-who has a much worse pizza-has a far better angle-show people enjoying their new product and being surprised by the quality. They don’t have a “sorry about our greasy garbage pizza” commercial. It would not be smart.

  79. Jimmie Louis | on December 27, 2009

    Great new stuff. Was wonderful before, Now GREAT.

  80. Tracy (Stephenson) Santos | on December 27, 2009

    I worked for numerous Domino’s Pizza over the years and found that, when they changed over to all conveyor ovens, it really changed the taste. Since leaving their employ, I haven’t ordered them at all as it is a bland pizza. I will be ordering this tomorrow night as it sounds like it’s full of flavor! Here’s hoping!

  81. Mikhail | on December 27, 2009

    LOVE it! Taste like New York style pizza. I hated Dominos pizza before this, but I just can’t get enough of this new pizza.

  82. Kathy | on December 27, 2009

    It was great before — you should not have changed it! I MUCH preferred the old one.
    I don’t think I’ll buy it again.

  83. Chuck | on December 27, 2009

    This is like Coke corp introducing “New Coke”. We go to Dominos because we like our sauce spicy not sweet, our crust traditional and fresh, and our cheese pure mozzarella. If you want to offer something new, fine but if your going to mimic papa johns and pizza hut then we will just go there.

  84. Chuck | on December 27, 2009

    I just watched the video, so what your saying is because loyal Dominos customers loved the pizza and loyal Pizza hut and papa johns customers hated it you changed it to make the people who don’t buy your pizza happy.

  85. Abby | on December 27, 2009

    I don’t really notice that much of a difference. Maybe my local store is not doing it right? The sauce did taste a bit zingier, but the crust and cheese seemed the same. There was no flavoring or anything on the crust! I’m confused.

  86. Tom | on December 27, 2009

    Just ordered my second new style Pizza. Loved the first one but they seemed to cut back a little to keep you whinny buts happy. Please go back to the original new pizza. I would have to say after seeing all the people that can not accept change or make their food desicions based on a 3 year old you probably should have both on the menu. Personally I love the new pizza. I was getting bored with the hand tossed. Pleas do not do what Coke did and completly go back to the old hand toss. This new pizza makes me choose you more often than I did before.

  87. customer from clewiston, fl | on December 27, 2009

    I had company from out of town and we ordered one tonight and we were all disapointed with your pizza , I would of rather ordered from Hungry Howies. I would never recomend your pizza.

  88. Rahul | on December 27, 2009

    do u know garlic .. makes your mouth smell bad … good efforts thou.. respect your company for respecting the customers ,,,,,and your service i love that (that what makes me stick on to dominos)

    • Domino’s Pizza | on January 8, 2010

      If you want to keep your breath minty fresh you can call the store and ask for your next pizza without the garlic crust.

  89. Lisa | on December 27, 2009

    Here’s an idea for ya … Copy Extreme pizza, Redboys, Amici’s or Mary’s pizza and you’ll have a decent pizza. Except for all of your old customers that like the familiar but crummy, lifeless pizza. They’d rather you keep it the same.

  90. Gab | on December 27, 2009

    I wasn’t planning on writing anything, but after reading all the negative things I thought I should.
    I was a fan of the old one, it was the only one I ordered, but I didn’t know they changed it.
    I’ve had it twice since they changed it, the first one (a large pepperoni) was incredible, I didn’t know they changed it, but I actually thought the pizza was great.
    The second time, I got the 5-5-5 deal (my favorite). I had a thin crust, a normal crust and a thick crust (deep-dish?), haha, the thin and thick were good, as always, didn’t notice much of a change, but the normal one had a bit too much garlic for my taste, but still great!

    Over-all I think it’s an improvement, liked it before, still like it a lot!
    That first one I had was the best pizza i’ve ever tasted, and the second one was great except for having a bit too much garlic, which I’m sure the stores will fix as they adjust!

    I like the change, and will continue to order.

    I guess you might want to offer the choice for the old one to some of those whiners (i have no idea how they don’t like the new one), but kudos.

  91. JellyBellyS | on December 27, 2009

    if “pizza chain of the year” & “#1 in customer satisfaction” was true they wouldn’t be changing the pizza! (someone’s lying!) – besides, if they are changing EVERYTHING, then they also need to change their name from Domino’s to something else, because Domino’s Pizza sucks!

  92. Dude | on December 27, 2009

    Dominos will always taste terrible , no matter how much they try to change it ,

  93. Lisa | on December 28, 2009

    By the way, congratulations on being honest about how much people hate your pizza. The truth will set you free. (Unless you’re like Madoff, in which case it will send you to prison for life.) The good news for Dominos is that you have no where to go but up because it would take pure genius to make a pizza that is worse than before and I’m pretty sure there’s no genius involved in your highfiven’ team. Just keep shakin’ that idea tree and see what falls out.

  94. Jo | on December 28, 2009

    We used to always call Domino’s pizza, “Domino’s death disk” and kid around that you could actuall fax a pizza to someone and it would taste about the same. Since moving to Nebraska in ‘94 the Domino’s doesn’t seem as bad but still not great (pssst… don’t ask my hubby who works for a franchise about Domino’s though, most of what he has to say about it is baaad though none of it is about the food). Haven’t notice any change in the pizza lately, it’s still the mediocre stuff it was in ‘94.

  95. Bill | on December 28, 2009

    It’s apparent that Domino’s is now trying to copy Cheesies pizza, which I might add that I don’t personally care for.

  96. Mark | on December 28, 2009

    Couldn’t be worse than the old pizza, so i’m confident I’ll be satisfied when I try it soon.

  97. Aaron | on December 28, 2009

    HEY EVERYONE! stop complaining about dominos pizza and go with papa johns. ITS WAY BETTER!

  98. Aaron | on December 28, 2009

    and LOL to the fact that people will not buy from domino’s because their little bratty children don’t like it any more. i personally work for an Arby’s and i CANNOT stand small children’s voices in the drive thru speaker screaming in my ear. i can’t even imagine the temper tantrum they’d throw over PIZZA. with so much non-discipline going on in the U.S. today. basically what im saying is: If you order pizza and your kid doesnt like it, tell them either eat the pizza, or dont eat anything. they wont complain when their stomachs are eating their backbones.

  99. mike | on December 28, 2009

    Dimino’s pizza has always been my favorite pizza. I love their crust , always have always will. Love , love their garlic butter dip.Also i am a fan of their new item “Bread Bowl Pasta” – 3 cheese/mac N- cheese. Also like their “Oven Baked Sandwiches”. And their “Bread sticks” . Oh their dessert “Domino’s Chocolate Lava Crunch Cake” yummy LOVE IT.

  100. Jingles | on December 28, 2009

    the last time I had a Dominoes Pizza was about 15 years ago. Now I want to run right out and get one. Why ? The Primary reason, Dominoe actually Listened to their customers and really did something. Not many big corporations do that these days. It is for this fact alone I am going to try Dominoes Pizza ! You listened and reacted in a positive way to your customers ! Thanks for that Dominoes ! I hope this will set an example for other companies to follow .

  101. frank | on December 28, 2009

    Could somone please let me know if there is msg in any component of the new pizza.I used to really like dominos and had to stop eating it because of an aquired sensitivity to msg.Not because of Dominos

  102. Jim | on December 28, 2009

    I’m interested to find out how many of these bashers work for other pizza companies.

  103. Jon | on December 28, 2009

    You want a great pizza? Copy, mimic… whatever LaRosa’s in Cincinnati. Talk about kick starting your toaster oven tasting pizza!

  104. Pete | on December 28, 2009

    Haven’t tried the new pizza yet. But the old pizza was disgusting. The old crust was coated with CORNMEAL. Nasty!! How in the world do people eat it like that?? Pizza is my favorite food and dominos was definitely the worst out of the many options we have here. Dominos could be onto something here. If it’s good, it will be our late night/early morning go-to 4th meal and possibly sunday lunch. Review to come later today.

  105. S.Kader | on December 28, 2009

    What is it with you guys? It’s Pizza not bisquits and gravy. Sugar and butter have nothing to do with pizza. You wasted millions on R&D and P.R for what? Fire your midwestern corn fed chefs and hire people from the East coast who can differentiate the difference between olive oil and butter. Didn’t you learn anything from Coca Cola and their New Coke fiasco?

  106. Dario | on December 28, 2009

    Crust is great. Sauce is a bit too sweet, however.

  107. jonathan | on December 28, 2009

    I liked the old pizza better sorry but who cares what people say a lot of people like the old one better

  108. Caroline | on December 28, 2009

    The new pizza is perfect! I loved it, I ordered it two days in a row and I’m gonna tell all my friends about it! I loved it! The crust is delicious!

  109. OjiChef | on December 28, 2009

    Hey guys, pro chef here, sauce can be “sweeter” without having more sugar in it. There are many things one can do to a sauce to brighten it up including using different tomatoes to using unexpected ingredients such as a finely ground ginger. Also, don’t say you’ll have to look elsewhere for pizza until you’ve tried it.

  110. Andrew | on December 28, 2009


  111. Traci | on December 28, 2009

    Well, my mouth is watering, and I can’t wait to order it, so I’ll say one thing: they have an effective ad campaign! I personally didn’t mind Domino’s pizza before the change, but I think I’ll like it even more now.

  112. Pandy Bear | on December 28, 2009

    The new pizza shouldn’t automatically come with a buttered or garlic crust. It should be optional. If you want to give the crust more flavor you have to change the dough not just paint something on the crust to mask or add to the flavoring. Common sense tells you that. The red pepper sauce sound interesting to me. And the fresh grated cheese they showed them grate up on the video. If you ask me you should do what Jet’s do. They are Awesome and they are the best. Their turbo crust is awesome. Butter, cheese and garlic, on request!

    • Domino’s Pizza | on January 8, 2010

      You can get your pizza without the garlic crust, just ask the store when you call to place your next order.

  113. | on December 28, 2009

    So you couldn’t figure out that your pizza was carappy on your own? I doubt it. Sounds like you were trying to cut corners by being cheap and it caught up with you. Pizza ia not Rocket science. The best pizza is usually found at a good neigborhood Italian restaurant not some mega bucks franchise. Sure it’s goona cost a little mor but you get what you pay for.

  114. Raju Kumar | on December 28, 2009

    I love Domino but the owner at davis square,somerville,ma never give coupan discount his employee ali is worst cant speak english or act nicely very rude never give out discount he complain he own this domino its upto him give discount coupan or not, very rude unacceptable. i hope the ceo of domino will take care this and his franchise.

    • Ron | on January 28, 2010

      I’m guessing since you write like a retard, you probably also speak like one and that is why you are having a communication problem

  115. Mark | on December 28, 2009

    Why change the pizza? I think the changes were brought about because of the video made by employees that leaked onto the internet. Bad move Dominos. You’re upsetting a loyal following. Bring back the original Dominos pizza that we all know and love!!!

  116. david airey | on December 28, 2009

    eating this pizza is like digging into the biggest cow-patty in the world, just a lot of bull hype to boost sales

  117. Brad Wilken | on December 28, 2009

    The old Domino’s was by far the worst pizza of any national chain. There is simply no way this can be anything but an improvement. I will be trying it, to be sure.

  118. Maureen | on December 28, 2009

    Bring back the original pizza! Or at least make it optional because some people have a problem with garlic sensitivity and can’t eat your pizza now.

  119. William Stockwell | on December 28, 2009

    wasn’t a fan but will give the new pizza a try- the service is good

  120. janie | on December 28, 2009

    We were one of those people who would not order from Dominos becaused of a lousy pizza. We tried one a couple weeks ago for the first time. Love the crust and the sauce. Keep with the recipes, cheese is also goos but never seems to be enough. We reordered one christmas eve. Was our second one, just as good. You have brought back a new customer! Thanks and keep going forward.

  121. Kim | on December 28, 2009

    Go back to the original pizza. If you want , add this one as a extra choice. But Dominos is the only pizza my kids will eat, and thankfully we were able to get it anywhere…New York to Hawaii, now they refuse to eat pizza at all. I don’t know who told you this “change was good” but I have a feeling it was someone from your compitition. Please go back to the original pizza.

  122. Patrick | on December 28, 2009

    Haven’t tired the new pizze yet, but not surprised about the comments since most of these are from people that actually like the original crap. I boycotted Dominos pizza a long time ago. Sandwiches are good though. I am looking forward to trying the new pizza. It has to be better because it can’t get worse. Unlike many parts of the country we have a lot of great local pizza shops; compeition is tough.

  123. mojo | on December 28, 2009

    I LOVE THE NEW PIZZA! The improvements were much needed. My kids will eat the crust now. They love it. Thank you for the change.

  124. david | on December 28, 2009

    just watched the video… come pizza dough makers aren’t wearing plastic gloves; especially, in this era of Swine Flu??????? most employees are hourly workers, right? do they have the flu? are they sneezing into their hands????? also, film shows zillions of workers trying to come up with best sauce, dough and cheese….in north jersey, all it takes is one pizza owner (usually, Italian) to make his dough, make his sauce and use quality cheese from the distributor….that’s why pizzeria pizza is so good….not brain science!!!!!!!!!

  125. | on December 28, 2009

    Gotta wait till I try it. But I do have to say I really loved Domino’s pizza before (especially the thin crust pizza) and hope that this crust I will like too. :) Looks good, looks amazing, just hope they keep a little of the old while introducing the new. Best of both worlds. :)

  126. Adrian | on December 28, 2009

    was this drama for real? you changed the recipe most of us have loved for years for one group of whiny fat women? i personally never thought there was anything wrong with the crust or other flavors. if there is a reason I bought less of your pizza it was pricing. kept going up. if anything, find ways to lower prices. don’t make the same mistake coca-cola made when they tried to force a new flavor on their “loyal fans”

  127. | on December 28, 2009

    “Congrats,” Dominos — you just converted us from being lifelong Dominos customers, to a family who will now, instead, wait an extra 15 minutes to get our pizza from PapaJohn’s. We all hate the nasty, garlicky aftertaste. BLEEAAAHHHHGGHHHHH!!!!

    • Domino’s Pizza | on January 8, 2010

      If you don’t like the garlic, we’ll make your pizza without it, just call the store and let them know that you’d like your pizza without the garlic crust.

      • Matt Hunt | on January 31, 2010

        I love the garlic crust, the sauce just plain sucks, and the cheese is meh, im a huge pizza person, i dont like pizza hut anymore since they changed sauces, the only time i order from them is when they have the big square pizzaenormous or whatever its called. Papa johns is meh their sauce is nice but cheese and crust suck. The only thing i like from the new pizza is the crust, because i like breadsticks so lol.

  128. I Can Fly Now | on December 28, 2009

    The “Critics” in the video are hilarious, where does one get these people for a commercial. Watching that commercial made me feel like i was a real live person, I no longer cared how much of a loser I am, because someone is even more so. In relevant news the new pizza gave me the ability to fly, yes, literally. Prior to eating the new pizza I was a landbased animal, but now its so improved I can leave the earths surface under my own power. Suprising? No I dont think so, the new pizza is that improved. Its not like the improved the pizza, the improved man.

  129. Claire | on December 28, 2009

    No Longer a fan. Liked old recipe…. Due to change – going elsewhere for delivered pizza.

  130. Dan | on December 28, 2009

    I haven’t tried the new pizza yet, but I hated the old pizza. It tasted too fake in my opinion. I see a lot of people liked the old stuff better than the new stuff, probably because they are so used to tasting/eating the old stuff that they’ve become immune to what most would consider to be a “Fake” tasting pizza. In my opinion you can combat this by offering both types of pizza from now on. It won’t cost any more money to provide both options on the menu, kinda like providing different types of crust (Thin, Deep, Regular) just provide two different styles as well (Dominos new recipe, or Dominos old recipe) Problem solved, everyone is happy.

  131. larry | on December 28, 2009

    love the new pizza though i agree that it’s a little too greasy. maybe just brushing the crust edges with garlic butter. either way a great pizza, always will love dominoes no matter how many haters there are. go domonoes !

  132. Chris | on December 28, 2009

    I had this last week. I really liked the new stuff. Sure, I really liked the old stuff too, but now it is something different. Where I live we don’t have the places like they do in NY or Chicago where you can get a killer pizza from a local jouint so it is like Dominos is the new guy in town that brought us something different to eat for a change. I don’t get why everyone is complaining about this. I know the saying if it ain’t broke don’t fix it fits here, but this is a fix that just had to be done to give the consumer something different for a change. I think they should offer both crusts and both sauces so that you have a choice.

  133. Steve | on December 28, 2009

    Im planning on trying the new pizza tonight. I actually used to like the old 80s pizza, but we’ll see about this change.

  134. John of Festus | on December 28, 2009

    Well it looks like the people who were satisfied with the old Domino’s pizza are the same ones who still flock to McDonald’s for bland and boring food. The new formula (recipe) for Domino’s pizza is fantastic! I’ve been a fan for a very long time and the new crust and sauce are just outstanding and gives the pizza some sophistication and appeals to the more discerning palate. Hey man I LOVE the new pizza!

  135. | on December 28, 2009

    I thought the pizza was “spoiled” and shouldn’t be eaten. Then I saw the words on the box. After 50 years of “success” they had re-designed a good thing and made it bad! My complaints through the Domino’s WEB site received a quick reply “everyone tested like the new 50-year design better.” I felt that it tasted like what I received was actuall 50 years old! I was told that the new garlic could be left off the crust and there are a choice of 3 sauces. But the original is NOT a choice. Now to find a new pizza supplier that makes GOOD pizzas!

  136. robin | on December 28, 2009

    The sause is good, but that crust is way too much tasted that garlig forHOURS!

    • Domino’s Pizza | on January 8, 2010

      If the butter, garlic crust is too strong for your tastes, but you still want a hint of flavor, ask the store to go easy on the crust seasoning. You can also ask the store to make the crust with no garlic at all.

  137. Eddie | on December 28, 2009

    Looks great. There’s a Dominos pretty much three miles in any direction from my house and I always ignore it because it couldn’t compete, not even with L.C. (gross) but now the new pizza looks very good and I’m going to try it this week. And David, don’t be paranoid.

  138. Paratia | on December 28, 2009

    Thanks for the announcement! Because of a garlic allergy, I was sent to the hospital from one bite of this! After 13 years of Domino’s they changed without telling anyone. You’ll hear from my attorney soon!

  139. clayton pizza fan | on December 28, 2009

    i loved the old pizza but the garlic and sauce and cheese is really good the garlic on crust is the best now

  140. ric | on December 28, 2009

    Sorry did not like the pizza,sauce was too sweet . But the worst was the dough,thought it was more like biscuit dough..would not order it again

  141. Pete Leoni | on December 28, 2009

    The new sauce taste nasty, like Pizza Hut’s! This is not a good Pizza! Bring the old pizza back!

  142. Bill | on December 28, 2009

    I agree that you should be commended on having the balls to make this awesome change, it ROCKS!!!! The people who don’t like your new pizza need to eat out at a nursing home if they like bland tasteless crap to eat. Italian food,” true Italian food” is flavorful and zesty using GARLIC, and lots of it people!! Domino’s has done a very good thing so stop whining about it and give it a chance. If any corporate people are reading this bring back the tasteless pizza as an option for the bland cardboard eaters, then everyone will be happy!!

  143. Robyn | on December 28, 2009

    Well, what else can you do when your has been crap for years and everybody in the world knows it. Some honesty, what an inspired and very effective marketing campaign. Move me out of the category of “Would never try it again in a million years.” to “Would never try it again in a thousand years.” That’s a huge win for a single four minute commercial.

  144. ars | on December 28, 2009

    We did not like it at all. My daughter is very disappointed with this new pizza. She really liked the old recipe. We now will search for a different restaurant to order our pizza from. Big mistake!

  145. Tom | on December 28, 2009

    I will be ordering the new Pizza tonight. I have been avoiding Domino’s for years because of it’s bland lack-luster flavor and texture. To me, just about anything would be an improvement. I’m excited about it, and as far as I’m concerned, there can’t be to much garlic.

  146. Marie | on December 28, 2009

    I haven’t eaten Domino’s since 1998 when I lived in NJ. The crust was the BIGGEST turn-off. Bland, tasteless, cardboard-like. It was gross. When I moved to CA, it was Pizza Hut and Papa John’s (though Papa John’s was at the forefront of our pizza calls!). I was shocked and amazed (from viewing the video) that the ‘chefs’ were so excited about using REAL cheese, oregano and garlic! I agree with a previous posting: there IS a difference btwn butter and OLIVE OIL. Pizza = Italian. Italian = olive oil, cheese, fresh tomatoes & herbs! I want to give the new pizza a shot but I’m afraid it’ll be a waste of $ and food to have to throw it away and then clean the grease spots up afterwards. BTW, the ONLY pizza place we order from in Las Vegas is Nikki Lee’s on E Sunset Blvd. The best pizza I’ve had since leaving the East Coast!

  147. Ashley | on December 28, 2009

    We didn’t know that things had changed before we ordered from our local Domino’s the last time. We really weren’t paying attention as we ate, but then we got to the crust. I never eat the crust of pizza, except for a competitors stuffed crust style. Well I got there and it was just amazing. I eat the crust on this pizza, that is how good it is. Domino’s is one of two pizza places that will deliver to my home, and we will be ordering from Domino’s much more now.

  148. a mom | on December 28, 2009

    Maybe Dominos should have thought out the crust a little better. Greasy,unfortunately, is almost a given for pizza- but soggy is just too much! Maybe testing in a few different markets before making a nationwide change would have been smart.

  149. Charlotte | on December 28, 2009

    We ordered Domino’s last week, not knowing about the recipe change. Our pizza was awful. The crust tasted like cardboard, there was very little sauce on it, and hardly any cheese and toppings. The garlic made it greasy, also. I’ll never order it again.

  150. elia | on December 28, 2009

    the pizza is delicious. We loved it

  151. Zack | on December 28, 2009

    Ordered a large one topping… crust was decent, but OMG, where was the cheese? I had to add a bunch of cheese from my fridge, then microwave it… i could honestly see the dough in spots from the top

  152. | on December 28, 2009

    If I wanted greasy crust I would have ordered pizzahut. You’ve already got lots of crust options why not just slide this new one in with the rest of them and give us our old crust back? When people are complinaing about the tatse of their dominos pizza look into what the local store is doing. While you do a lot to ensure consistency anyone can tell you how they like the pizza from the good dominos better than the bad dominos.

  153. a stepdad | on December 28, 2009

    my local store changed to new pizza several weeks ago. I new as soon as i tasted it that this was not my old domino’s pizza it was so much better. We have ordered like 5 times since the change. we ordered yesterday and while we waited for it to come my daughter saw the new commercial it came she took one bite and said she didn’t like it they needed to change back. i explained to her it was 5th time she had it. She decided she liked it as much as last weeks and decided she just must not like change.

  154. Gary P. | on December 28, 2009

    You guys rock I loved your pizza and I love the new pizza even more. Keep on fighting the good pizza fight. Also your cinnamon sticks are the greatest.

  155. katie | on December 28, 2009

    Sorry, but the original was much better! I tried the new pizza and didn’t care for it at all. I didn’t think the sauce was sweeter? It was spicy! My father orded the pizza when we were having a get together and didn’t even know the pizza changed until after he got it because no one said anything. He wont eat it now because of the garlic crust and my mother wont eat it either because of the spicy sauce. I probably wont again. I’d rather appeal to a larger group of people instead of just the people that were complaining before. The pizza was great before and I loved it! I’ll have you note, a LOT of people don’t like spicy things or garlic including my family and a lot of people I know. Sooo I don’t know but I think you might lose some business.

  156. Bernice | on December 28, 2009

    Awesome changes! Loved, loved, LOVED the crust! Now it’s not a burnt bubble anymore, it’s actually seasoned and you can eat it and enjoy it! The cheese was fantastic… and when we asked for double, it actually looked like we GOT double! Amazing pizza…. you hit it on the head, now don’t change back!

  157. CHIP | on December 28, 2009

    Very disappointing. I just tried two mediums special offer. Made my pies sausage/mushroom and pepperoni/mushroom. Both soggy and still no match for Pizza Hut.

    As a college kid in the seventies, I lived on Dominos. But switched to Pizza Hut once I discovered how pale Dominos tasted by comparison. Saw the advert on TV for the recipe makeover and figured I’d give it a try for old times’ sake. Phoned the New Rochelle store and dropped by for a pickup. So no way to blame the outcome on delivery. Just a poor show all around.

    You can definitely smell the garlic. But you can’t taste it. And the cheese just isn’t “cheesy”. IMO too much olive oil. Too much reliance upon olive oil to provide flavor.

    The pepperoni topping was “good”, though not great. The sausage topping was utterly undetectable to the palate a huge letdown. Back to Pizza Hut for me, which is a shame. P/H won’t deliver. Yet, it’s worth the drive to bring home a meal that you can really sink your teeth into.

  158. kk | on December 28, 2009

    I didn’t taste it yet but I’m excited. To all those people who are hating on the new recipe, You are not ready for change. The old Dominoes was the bland, fake cheese, and tastless crust it used to be. My friends tasted it and they gave me the thumbs up. My pizza comes from pizza hut first, but now ill give dominoes one more chance. Wish me luck!

  159. Kimberly | on December 28, 2009

    I look forward to trying the pizza, but I am a little concerned. i don’t think I will enjoy the sauce being “sweeter” as that is not the way FRESH real tomato sauce should taste in my opinion. Also my husband will not be able to have it AT ALL since you added red peppers to the sauce. He is among a huge group of people who unfortunately have IBS and CANNOT eat peppers unless he wants to be really sick. I might order one for myself, but as my husband is the real (italian) pizza lover in our family I’m afraid we will be continue getting our pizza at Papa Murphys so that he can eat it. I enjoy adding red pepper to my own slices of pizza, I don’t think it was wise to put it in the sauce.

  160. Darby Edwards | on December 28, 2009

    I like it a lot better. The crust and sauce have more flavor. I would barely ever eat it before.

  161. Brendan | on December 28, 2009

    I am absolutely someone who formerly abhorred Dominos pizza, only considering getting it when… well, let’s say inhibitions weren’t what they usually were. However, I am really a fan of the improvements you guys have made. It tastes like something that everyone on the socioeconomic spectrum can enjoy, where before I just had the feeling that you were catering to the lower end. The garlic was a bold move, and I could foresee that it would turn some people off, which we can see that it did here. But I’m a fan.

  162. James | on December 28, 2009

    I LOVE the new pizza. I have to say that this is a big win for dominoes.

  163. Damon | on December 28, 2009

    im actually going to try the new pizza tonight once the suns play the lakers at 7….. anywayz im a little worried because mostly everyone is complaining that the sauce was spicy and there was too much garlic and greese on the crust…some said they couldnt finish the pizza and others threw it away….That sounds scary for a pizza !!! well i will give it a try and see for myself

  164. Damon | on December 28, 2009

    Oh yeah please bring back the Noid !! im sure all domino’s fans will enjoy and appreciate that

  165. Gary | on December 28, 2009

    Sweeter sauce sounds good. So tired of salty sauce. It will take a lot to match the flavor of regional favorites Pizza Inn or Mr Gattis.

  166. Gary | on December 28, 2009

    The best pizza restaurants don’t have to deliver. People will come to them gladly.

  167. Aree | on December 28, 2009

    I have been reading a lot of the comments about the new pizza. Some day there is too much sauce, others not enough. Some say that the crust is too greasy, others that it is too salty, still more that think it is too garlicy. The only domino’s in my area went out of business over the summer so I won’t be able to try it for a while, but here is my two bits about the change:
    A lot of people say that they liked the old pizza better, but Domino’s would have never made this change unless they thought the security of their company was in jeopardy. If they could have survived on their old sales they wouldn’t have risked everything in this move. As for those people who demand the old pizza option, that isn’t how Domino’s does business. The whole reason why Domino’s pizza is fast and efficient is because of it’s simplified menu–think In-N-Out, basic and fast. This new pizza is the result of lots of research and trials in the kitchen and was road tested by Domino’s long before it went to the consumer. So, is the problem the new recipe or is the problem in execution? Why do people have so many different opinions (often contrasting ones) about the pizza? Because there is no standardization in the delivery of the product. Domino’s needs to work on making sure that every franchise is following the correct steps to produce a high-quality, correctly-executed product. If you tried Domino’s new product and hated it, perhaps don’t swear off Domino’s entirely. Give the company a couple of weeks, maybe a month, to work on perfecting the execution of the product and give it another chance. Until I get to taste the new pizza, I’ll be optimistic about it. I can’t help but wonder, if they hadn’t told anyone about the change, how many of the millions of Domino’s customers would have actually noticed a difference?

    • Jacob | on January 8, 2010

      I disagree with your diagnosis of Domino’s problem as being an execution problem. I think that it is a problem with people not ordering thier pizza the way they want it.
      If you don’t like a lot of sauce order less…
      if you want more sauce order more…
      If you don’t like the garlic butter ask for it to be left off…

      Folks stop for a second and remember>>> IT IS PIZZA! Not a major purchase, at least for my budget, and when has a group of people ever agreeed on pizza?

      For the record, my family and I love it and will be ordering it again very soon.

  168. Janna | on December 28, 2009

    We had the new pizza for lunch. IT WAS FANTASTIC! We always order light sauce (I couldn’t stand the old sauce and there was always too much of it) but even with less sauce, I could still taste the difference. As for the garlic, we are a garlic loving family so we love the new crust. Thank you, Domino’s!

  169. Billy | on December 28, 2009

    The garlic crust was the best part! This is much improved. People need to settle down with these long rants on here. It’s pizza, it’s better and it’s delicious. ;)

  170. Natalie | on December 28, 2009

    AMAZING!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I LOVE IT! GOOD JOB FOR MAKING THE CHANGE! BRAVO!

  171. Amanda | on December 28, 2009

    Over the years, we’ve ordered a LOT of pizza from Domino’s. We weren’t informed of this drastic recipe change before ordering the last time, and there was so much garlic in the crust that it made two family members sick. And the smell really did stink up the entire kitchen. We will NOT be ordering from Domino’s Pizza ever again, and as a lifelong customer, it kinda makes me sad to say it.

  172. Charissa | on December 28, 2009

    Domino’s used to be our favorite pizza. Not anymore!! I dont like Garlic, neither does everybody. My husband had it in my truck for 5 mins to bring home and my truck smelled for days!! My husband loves pizza and isnt picky about it, but he said we would never order that …. again! You lost a customer.

  173. Kate | on December 28, 2009

    Just for the ill-informed…there is no SUGAR in this pizza sauce. Tomatoes (in case you didn’t realize) are naturally sweet and depending on whether or not they use more puree or not, the sauce will be sweeter. So for you diabetics out there, chill the heck out. If you can eat tomatoes on a regular basis then you can eat tomato sauce. You need to be more concerned about the carbs from the crust, in which case, you shouldn’t be ordering pizza in the first place.

  174. diana | on December 28, 2009

    I found the crust too greasy and the crust was tough. I miss the old old dominoes–from about 10 years ago–that was the best. Remember, some people like to taste sauce too!

  175. pizza man | on December 28, 2009

    The new crust is absolutely disgusting! The entire bottom of the box was soaked with grease that came from the crust. Not only was the crsut far too greasy, but the flavor was the same as fake, movie popcorn butter. Why would anyone want that on a pizza?

  176. Tom | on December 28, 2009

    To be perfectly clear, the new cheese, we’ve been using for at least 1-2 months, and the new sauce, also 3-5 weeks before this even started. For those of you saying “I hate the new Pizza” you’re just not accepting of change and good things to happen.
    The new garlic oil crust is a fantastic addition to our pizza’s. With out it, it’d still be “cardboard.” It is not greasy, its a mixture of ingredients that are soaked in by the crust, to get it a more flavorful taste.
    I had never been a Domino’s fan before this, and now, its the only quick-service pizza I’ll eat.

  177. Adam | on December 28, 2009

    Come on people…. Garlic is huge in italian cooking! Look at papa johns… they have garlic sause…. come on people! I have not tried the pizza yet but I will… I normally order from papa johns but will give Domino’s another try. If we all liked the same thing…. we would only eat at one place….. the changes were msde for the better I am guessing…. People want fresh tasting pizza….If you do not like it… eat at another pizzaria. Domino’s will only suffer again if they did not get it right! Enjoy

    • Patty | on January 18, 2010

      You said it – “Look at papa johns… they have garlic sause” – We love their garlic sauce and WE CAN CHOOSE whether to add it or not, and how much. There is no choice with this new pizza. It has loads of garlic and butter already added. Other than trying to wipe some off, you’re stuck with it.

  178. Matt | on December 28, 2009

    I seen on the New’s your changing your pizza tell you the truth I was not that big of a fan of your pizza I would order it mostly while I was drinking sorry.
    Today My girlfriend and I ordered a pizza and the girl didn’t want to put the garlic on the crust we said make it the way it is suppose to be! And wow what a perfect change real good pizza I myself run a Pizza place and I know pizza and this was very good! now I can eat it sober!
    Good Job from, NH

  179. cb | on December 28, 2009

    watch Broguyver and THE SITE episode 1

  180. trish hayhurst | on December 28, 2009

    i have been eating Domino’s for 35 years and has always loved it! i tried it last week and it had that nasty butter on it so i thought o well i will order it with out the butter . big mistake that just mad it test like cardboard! i hope they go back to the old ways or i will go to a diff pizza place

  181. Peter | on December 28, 2009

    I love Domino’s but if you can make it better than that’s good for me

  182. Brad | on December 28, 2009

    I can’t believe that girl swore while describing the ingredients. They shouldn’t have bleeped it out. This is America, freedom of speech woooooooooooooo Papa Johns sucks!!!!

    • Me | on January 9, 2010

      she didnt curse or anything. she said the secret ingredient and bleeped it out so ppl wouldnt find out!

  183. Steve | on December 28, 2009

    I am allergic to peppers. I have been a loyal Domino’s fan for over fifteen years. Your choice to change the sauce has lost a valued customer.

  184. Molly | on December 28, 2009

    PLEASE PLEASE bring back the old pizza. We ordered it for a party, and none of us including 5 Seventh graders ate it, because it was so greasy and chocked full of garlic. Yuck! Dominos has always been our “go to” for pizza, and now we will not order it again.

  185. john squire | on December 28, 2009

    don’t fall prey to good advirtisement campaigns. If dominos gets you to buy a pizza because of this campaign then they have done their job. But I think the best ‘dominos turnaround’ would be to burn the place to the ground. I got cinnastix a month a go in college and found that they had been spat on, you might ask why? becuase i caught the friggin driver in the backseat of the car hucking back a few nice placed lugeys on my desert. If you want to help the american economy, go to independent pizza delivery companys guys

  186. Sarah J. | on December 28, 2009

    Sorry for the double comment, Domino’s – feel free to delete mine from 7:49 PM EST. Thanks :-)

  187. J Zufall | on December 28, 2009

    It has not been unusual for my wife and I to order from Domino’s once a week. Tonight was my last night of ordering Domino’s pizza. I took two bites of the “New” pizza and threw the rest away. How terribly disappointing to see such a disaster made of what was once a great pizza.

  188. AJ | on December 28, 2009

    I’m curious to try the new thing personally, but I’m not willing to tolerate the abominable service received by the franchise in my town…may try it if I go somewhere else to visit friends.

  189. catherine | on December 28, 2009

    they should offer the original recipe as well as the new, that way you keep the old customers and bring in the new. the new recipe could use a few subtle improvements as any new recipe needs…less grease on the crust, etc…. i’m sure it depends on the store and employees as well.

  190. | on December 28, 2009

    I liked the new recipe, as did my family. I had intended to order without the knowledge of the change. I must admit I started ordering the deep dish because I felt the hand tossed did have a cardboard quality to it. Once I read they revamped the whole pizza, I ordered the hand tossed. I was very satisfied! Everything tastes great. I do agree they should have the option for the old one if someone wants it, because the old pizza was pretty good (minus the crust). I will order more often. However, if they really want more business in this bad economy they should lower their prices.

  191. Christina Tygett | on December 28, 2009

    To those of you concerned about a “sweeter” sauce and diabetes… a “sweeter” sauce does not necessarily indicate that sugar has been added, or that sugar is even a direct cause to obesity. The number of grams of total carbohydrates listed on a food label includes all forms of “sugar” including fiber, cane sugar, fruit sugar, and flour, grains, etc. Domino’s pizza offers nutrition facts for all of its products online, including total grams of carbohydrate. The total grams of carbohydrate in conjunction with total calories and grams of fat included in the nutrition facts or food label is your primary source of information for calorie or carbohydrate counting. A sauce can be “sweeter” by concentrating the tomato paste in the recipe, or adding a blend of natural fruit and vegetable blends to the sauce. Tomatoes are naturally high in fructose, or “fruit sugar”. As an added piece of information, if you completely avoid carbohydrate or sugar, your body has the ability to make “sugar” for energy from protein and fat at a cellular level. All of these nutrients, carbodyrate (in the form of sugar, fiber, wheat, etc), fat, and protein play a vital role in your nutrition and metabolism, and all can and should be consumed in moderation, watching portion size and food labels. — Christina Tygett, Registered Dietitian

  192. Greg | on December 28, 2009

    After the first bite I thought maybe I had ordered the wrong pizza sauce. Tasted like BBQ sauce. I really dislike the new taste and will likely not eat from Domino’s again. Sorry.

  193. Alex | on December 28, 2009


  194. rick | on December 28, 2009

    The new pizza is awfull. Forget the crust critiques. It just tastes bad. The benefit of pizza is you start with something plain, then add what you want to it.

    My recommendaion: FIRE Russell Weiner, Domino’s Chief Marketing Officer. Didn’t he ever hear about New Coke? He spent 2 years ruining the brand?!?!?

    You gotta love this, from their press release:
    “It’s a completely new pizza reinvented from the crust up, and we are proud of it. To us, it’s as big as McDonald’s changing the Big Mac, or Burger King reinventing the Whopper. We spent the last 18 months reinventing the brand in anticipation of our 50th anniversary.” And McD and BK haven’t changed, because, why? Coke did, and how did that go for them?

  195. Matt | on December 28, 2009

    The new pizza is awful. The crust is vile. I agree with Catherine a few posts above mine, at least offer the original recipe along with this crap and give the customer a CHOICE. otherwise, you leave me no choice but to go elsewhere. there’s pizza on every corner around here. your loss.

  196. Brian | on December 28, 2009

    I’m gonna give it a go but I am skeptical. As far as I am concerned, all Domino’s has to do is deliver the pizza that I was able to buy from them in 1985. It was incredible and there was nothing like it on the market. That, coupled with the ability to get ice cold fountain Cokes delivered with the pizza made Domino’s miles beyond everyone else in the marketplace. They got too big and the shortcuts began. Hopefully this is really a return to the company that started the pizza delivery revolution!!!!

  197. nicole | on December 28, 2009

    for what it was worth, i reallllllyyly liked the old domino’s pizza!!!!

  198. Allen | on December 28, 2009

    Gee, guys. That’s a strange product rollout. I’ve never knew your old product sucked like you say in your video. Of course, I’ve never had your pizza. There isn’t a Dominoes in my whole county. Seems a very strange product-rollout strategy.

  199. R. Smith | on December 28, 2009

    Me and my girls have eaten Domino’s pizza since the store was put in here in Durant, Okla. I have ordered at least 1 pizza a week for a family pizza night and for years I’ve ordered multiple pizza’s to accomodate a group of over 200 young people as their youth pastor. Me and my girls just ate one of your “new and improved” pizza’s and I’m sorry to say, “I will not be ordering any of your pizza ever again!!!!” It absolutely was the greatest dissapointment I have experienced with Domino’s Pizza. It tasted horrible and the after taste is even worse than the for taste!!! For the life of me I cannot understand why after 50 years of success a company would change what made them such a success!!!!

  200. Fan of real ingredients | on December 28, 2009

    If you want to know what good chain-pizza is, Donato’s Pizza is exploding in the midwest because their recipe is absolutely amazing, and they don’t make something taste “better” by coating it with grease and fat… their recipe is better than most mom&pop shops, let alone miles better than any other chain.

  201. Fan of real ingredients | on December 28, 2009

    Note that I said “Donato’s” not Domino’s… realized they might look the same if you read quickly lol

  202. Fan of real ingredients | on December 28, 2009

    these guys are who I’m talking about… apparently changed their logo in the few years since I left the midwest… god I miss their pizza

  203. Sushiboo | on December 28, 2009

    WHY, WILL SOMEONE TELL, ME WHY DOES EVERYTHING HAVE TO BE SWEET OR SWEETER? Personally, I am sick to death that almost everything we eat that we don’t prepare ourselves from scratch, seems to be sweet. I hope this is the kiss of death: This reminds ms of New Coke, a massive FAILURE. Even Coke admitted it. Why mess with something that is working?

  204. oscar | on December 28, 2009

    love the new taste and crust

  205. DRUMMERBOY | on December 28, 2009

    doesn’t matter that the recipe is different. domino’s and all the other “quick” pizzia places need to get back to using a real oven like shakeys. the conveyor belt oven system they use is not a good system. any high school dummy kid can cook a pizza like that. BRING BACK A REAL OVEN TO ALL PIZZA PLACES

  206. Steph | on December 28, 2009

    I thought it tasted way better, The new crust is awesome,

  207. chris | on December 28, 2009

    we tried the new pizza last night and domino’s is the only pizza we ordered for the last 15 years. but not any more the new pizza tast like something you get at 7-11

  208. Jason | on December 28, 2009

    I’ve had Domino’s only three or four times in twenty-five years, spaced about 7-8 years apart, and only because other people ordered it. It’s not even on my radar for pizza places, it was so totally unremarkable. But I’ll probabaly try your new pizza, if you really did reinvent it from scratch. You really did need to do this. Hope you came up with a winner…guess I’ll be the judge of that (along with millions of others, heh).

  209. Jason | on December 28, 2009

    And, oh yeah, Fan of Real Ingredients, above, has the real pizza winner… Donato’s is the best pizza on the planet. The only good thing about living in Dayton, Ohio! Can’t wait until they expand to Texas or Oklahoma!

  210. Skeptical but Optimistic | on December 28, 2009

    I personally liked the old recipe, but I want to try this.

  211. JAMES DE MAIO | on December 28, 2009


  212. Penny | on December 28, 2009

    I can not believe you have done this. I smelled the pizza before it left the delivery car. If I can’t get it the old way I will not ever order again. Full of salt and garlic… gross. Can you say “Classic Coke” screw up! Bad Bad Bad pizza.

  213. Jan Chilton | on December 28, 2009

    Just tried the new pizza. Our Longs, SC Dominos has a super nice guy named Sean that is a driver and answers the phone some. I mentioned some of these comments and he made mine with very LIGHT butter garlic crust. It was perfect, not greasy, and really added to the flavor. I have never really cared for Dominos, but this new sauce is tangier, and the slight provolone taste to the cheese adds to it too. I did not taste anything “sweet” in the sauce…just a bit better tang.

    Find the best employee like I did in Sean, and you can get your special preferences worked out. I feel lucky to have him! And the new pizza is 4 thumbs up!

  214. Aree | on December 28, 2009

    Fan of Real Ingredients is also conveniently using this space to endorse Donato’s.

  215. Tom | on December 28, 2009

    Oh man, people who continue to hate fake pizza.

    Dominos isnt pizza. its overprocessed food like matter shaped to look like a pizza. Anyone from the north east knows that if you want REAL pizza, you go to a local pizza shop. Dominos is more like ragu on bread with half a container of garlic salt poured on the crust.

    Once i had local pizza shop pizza, there was no going back to commisary stored over-yeasted fake pizza.

  216. David | on December 28, 2009

    Why not just go back to the OLD Recipe From the 80’s!?!?!?!? that was GREAT pizza, Sauce, Toppings. And yes keep thereal cheese. I will never order From Domnio’s again Even the subs have gone to crap when you changed the bread. The cheese still taste’s like it still comes out from a freezer like how the old cheese was, I am disapointed and the flavor Crust should be an option. I had seen an advertisement on the internet that you were also thinking about bringing back the noid again, That’s great because as the commercials went advoid the noid and I will be doing as it says. I will beadvoiding Domino’s

  217. Abi | on December 29, 2009

    I have not had Domino’s in 15 years. They are across the street from me but their service always sucked. However, I have noticed, on my drive home with my huge pizzeria pizza, that over the years folks are walking out of Dominos with smaller and smaller boxes! They are teeny! I feel sorry for them! Would it take 4 large to feed a family of 6?

  218. Dan | on December 29, 2009

    Haven’t tried the new pizza yet, but why are so many people complaining about the garlic crust? This is something they apply to the pizza before they cook it. Is it so hard to tell the person over the phone to not add the garlic sauce to the crust?

    I’m confused? DO domino’s employee’s say “No” if you don’t want the crust brushed with Garlic? Personally I like garlic crust myself. However just say you don’t want garlic on the crust people.

  219. dave berger | on December 29, 2009

    I’m not a garlic fan. I picked up 2 pizzas tonight and didn’t know about the change until I got home and read the box. My opinion: still tasted a lot like a Dominos Pizza, a bit more peppery (fine); it was edible, but I ***hate*** the after-taste of the garlic! There are many better pizza places near me…this will move Dominos down near the bottom of the list. I’d be concerned that even if I ordered a crust without garlic…the pizza-maker would forget and I’d end up getting garlic anyway.

  220. | on December 29, 2009

    It’s garlic butter they spred on the crust, and yes, they are quite happy to leave it off, do extra, or do light. They will try to make the crust a bit thinner or thicker. Extra sauce or less, extra cheese or less. They are like Burger King…it’s “Have it Your Way”. And the large pizzas are still just as large. I can’t even eat half of a medium by myself. Plus, if you sign up with their email, they send you discount coupons constantly.

    • Maureen | on January 10, 2010

      Have it your way? I once ordered my pizza online with light sauce as my daughter is not a huge sauce fan. Our pizza arrived with NO SAUCE at all!

  221. Jeff Martin | on December 29, 2009

    I love spicy, well the new sauce is SPI-CEEEE and my 7 yr-old son, who DOES NOT LIKE SPICY he really LIKED the sauce…it was pretty interesting to say the least…the only mistake they made was I was supposed to get EXTRA EXTRA PEPPERONI with one of my pizzas as my TWO toppings but they left off one of the EXTRAS so it was just a pizza with 7 large pieces of pepperoni but hey what do you expect for six bucks, so no I didn’t complain the pizza guy’s gotta make a living right?

  222. rogo in philly | on December 29, 2009

    You poor sad folks who don’t have a real local pizza place in their neighborhood and have to deal with this crap. Pizza and sandwiches should not be made by food chemists in an industrial kitchen, it should be done by artisans and entrepreneurs in the back of the shop, with fresh dough daily and proprietary ingredients. Support your local shops, not these bland chains that put more into the marketing (to kids and teens, who are brought up to think that this actually might be the standard) than into the product.

  223. Ryan Watson | on December 29, 2009

    I’m 11 years old and ate Papa John’s my entire life….but I have to say the new Domino’s pizza is AWESOME!!!! My dad brought it home last night and it’s 1000 times better then PJ’s….Can’t wait to eat the leftovers for lunch today….L8tr

  224. Stephen | on December 29, 2009

    So, what I’m reading is people who have NOT eaten from here for a while like it. Loyal customers do not. Also several people have near died from the change due to allergies that Domino’s failed to mention. I’m smelling “New Coke” Fiasco. Give it 3 months, they’ll go back to normal.

  225. Michelle | on December 29, 2009

    The new pizza is so much better! Love the cheese, sauce and ESPECIALLY the crust. No longer tastes like cardboard! Definitely better than Papa John’s & Pizza Hut now. Even my grandma who isn’t a big fan of garlic loves it! Good job Domino’s!

  226. Tessa | on December 29, 2009

    Ugh I do NOT like the new crust. Way too much garlic. I wasn’t real thrilled with it last night for dinner but taking it for lunch today was a mistake! This will cause us to not order from Dominos anymore.

  227. L.H. | on December 29, 2009

    PLEASE bring back the old pizza. I did not like the changes. Not everyone likes the added pepper and garlic. It made my mouth burn and I did not like the after taste of garlic. Why did you change something that was good ?

  228. Kurt | on December 29, 2009

    New pizza recipe is GREAT! Got the special 2fer deal with extra sausage and it’s SO much better than the old, bland Dominos……excellent flavor! BRAVO!

  229. Damon | on December 29, 2009

    Okay I tried the newpizza last night and I can say that I like the old pizza alot better….too much garlic and red pepper and it did have kick to it for like twenty minutes after i was done eating..bring back the old recipe with just better cheese or atleast have an option because it wasnt that great, but hey maybe you can fix it till its just right but bring the old pizza back and the noid… pizza eww

  230. Leah | on December 29, 2009

    The old pizza was SO much better! The new crust is DISGUSTING!!!! Dominos USED to be my favorite.. but now I have to order somewhere else. You should offer the new crust and old crust as options. Actually just offer the old pizza as an options ha.

  231. trav | on December 29, 2009

    i havnt tried the pizza but with what people are saying on here i might not…

  232. Lamont | on December 29, 2009

    I bet 9/10 of the people who commented are obese. Only obese people (like me) care enough about what Domino’s pizza tastes like. So what if it tastes worse? How about you eat healthy?

    I for one am 320lb. 5′9″ and proud. You can all be my friends.


  233. bruce | on December 29, 2009

    Boy am I glad I am not the only one hating the new pizza.
    We order at least once or twice a month and get 2 pizzas at a time. We ordered last week and to us they were unpalatable. My wife quit eating it after 3 or 4 bites to sweet and then the pepper hit her overwhelming heartburn in sued.
    Wrote the Corporate Headquarters and they said the new Pizza was a overwhelming hit in research and said it’s what America wants.
    Then they said you could order it with any of 3 sauces white, Marinara and BarQ. sauce.
    To bad garlic white sauce with pepperoni and green olives dont mix the only pizza my wife likes would be ruined. Oh Ya they already ruined it by changing the sauce. Marinara is ok on pasta but pizza? and BarQ heaven forbid on pizza what was marketing at dominoes thinking.
    Well they know how I stand and I will not order from them again.

  234. | on December 29, 2009

    Used to love dominoes, this new stuff, made me physically ill, but don’t feel bad dominoes, Papa Johns has the same effect, puke pizza, gotta find somewhere else to order from.

  235. Brad Baker | on December 29, 2009

    I love the new sauce and how bold it is. This was a definite risk, but it paid off; it tastes more like a mom and pop homemade pizza sauce than something a large producer would make. The cheese is also very, very good. I like the crust too, but I always liked it.

    Big ups to Dominos for being daring and taking a risk. It has paid off big time IMO.

  236. Joel | on December 29, 2009

    I tried the new pizza last night. I liked it. The texture of the crust reminds me of the crust Domino’s uses for their Bronx pizza and the garlic, butter crust is a nice touch. The sauce (even though it’s described as being “sweeter”) is not sweet, but more spicy, which I like as well. All in all, it gets a thumbs up from me.

    With that said, a lot of people simply hate change. This is going to ruffle some feathers of the diehard Domino’s fans. Also, I anticipate the workers at Domino’s having a hard time perfecting the execution of an all new pizza…I bet a lot of those pizzas going out the first few weeks are going to be mistakes.

  237. Wayne | on December 29, 2009

    The old pizza was much better. Why change a good thing?? The new sauce is awful. It is like the ‘NEW COKE’ calamity all over again. Go back to the old way of making good pizza.

  238. Nataleigh | on December 29, 2009

    We tried the pizza tonight just to taste the “new pizza” We thought that we might change our pizza place….Wrong….Sorry guys you just can’t beat Papa Johns… they do have the better pizza.. Not to mention the ppl working were rude.

  239. Mike | on December 29, 2009

    Folks, our only hope is that Dominos management reviews the case study of the NEW COKE catastrophy. I have been a die hard Dominos fan for over 25 years and that was just obliterated tonight by the surprise in my pizza box tonight. This stuff is not what I seek when I go to Dominos. I hate Garlic with a passion. The smell of the old Dominos on the truck seat next to me on my way home from work is one of those foundations of life like mom’s spaghetti. Truly a joy and one of those comforts of life that has been programmed in since child hood. You cant explain it, but you know when you have it. The new stuff is a no go for me. Dominos, you are off my speed dial.

  240. Michele | on December 29, 2009

    Not an Improvement! Too spicy and greasy. It was perfect just the way it was! If you’re going to change, at least keep the original! This is a downer. My meal is ruined.

  241. Heather | on December 29, 2009

    I ordered Domino’s about 2 days ago expecting the usual. I thought I was ordering Great Pizza.
    The crust was soggy and had too much garlic. They never even told me that they changed the recipe. I will never order from them again unless the old recipe is back.
    Dominos you really messed up this time. I will start ordering from someone who knows how to make real pizza.

  242. Melissa | on December 29, 2009

    Loved the old Domino’s pizza… I did like the crust (never too much garlic for me) but was not happy with the sauce. There was too much on the pizza and the red chili pepper flavor was overpowering.

  243. PAUL | on December 29, 2009

    the new /

    The new crust is frigg’n nasty!!!!!!! after three slices I wanted to throw up.When I recieved the pizza I thought I screwed up the order,but it turns you guys screwed up bigtime!!! GOODLUCK


  244. Veronica | on December 29, 2009


  245. j | on December 29, 2009

    hated it! really BUTTER? WHTF? go back to the old or I will not go.

  246. Drew | on December 29, 2009

    The new pizza is disgusting. Imagine mrs. Dash littered on an Over buttered pillsbury grand biscuit with ketchup and velveta. Yes, you will throw up. I tossed the whole pizza in the trash after half a slice. NEVER AGAIN. I’d rather eat a microwave pizza at a trashy movie theater than order another nasty new recipe dominos “pizza.” I am sick just remembering that horrid thing.

  247. D2 | on December 29, 2009

    i hate the new crust is there a way to order it the way it was normally?

  248. Whale | on December 29, 2009

    My wife and I ordered a Dominos pizza a few nights ago, not knowing the recipe had changed. What a disappointment. The pizza was horrible! The crust is the worst part! You would think that companies would have learned their lesson when Coke tried to change. Corporate idiots!!!! My only hope is they will change back to the last recipe based on the number of unhappy loyal customers that have posted here. Until then, we won’t be ordering Dominos either.

  249. CG | on December 29, 2009

    The new pizza sucks!!! Why would you just up and take away the old pizza all together. Why not allow customers to choose the pizza that they like. Domino’s was my favorite pizza chain, but I won’t be ordering again until the old pizza comes back.

  250. Janet | on December 29, 2009

    The pizza is a definite improvement on the old, but still not as good as competitors’ offerings. I would encourage you to get back to work. It’s better, but not good enough.

  251. Disaapointed daniel | on December 30, 2009

    I have been a loyal dominos fan my whole life. I even named an email and an AIM screename after dominos. I ate a pizza the other day not knowing about the change and couldn’t even get halfway through one slice, even though I eat a whole pizza usually. I found out a few days later that y’all changed the recipe, and that the things you changed were exactly what tasted so bad about the pizza I ate. The new garlic crust was the worst, the new cheese almost as bad, and the sauce wasn’t too noticeable, so the only good thing is that the sauce didn’t change much otherwise the whole pizza was a failure. I gave it another chance a few days ago and that one was just as bad as the first. This is one loyal dominos customer who wants his refund and his old pizza back. Will not order again until option for old pizza style is back.

  252. Jesse | on December 30, 2009

    If you liked dominos pizza before you are not one to critisize food. We all know the cheapest, easiest, and most substainable ingredients go into making a fast pizza at an affordable price. The people that like dominos are the same people that go to macdonalds three times a week and order a plain cheeseburger, they know nothing of good quality food. The past couple of years dominos has been marketing alot of new prouducts and they finally realized they need to hit the nail on the head. MAKE BETTER PIZZA. The only reason alot of people order from dominos is the price. Dominos has finially realized if the quality of the pizza is there they can expand thier market to many more pizza lovers.

  253. Mac | on December 30, 2009

    When I logged on to the website I saw that they had changed the sauce recipe, adding red peppers. I called our local store and was told that this wasn’t given as an option, but that it applied to all of their red sauce. What were they thinking? Not everyone wants red peppers, and those who do can add them. There are some, as in my family, who CAN NOT EAT THEM. Thank God I was looking on-line rather than just ordering over the phone. That would have been disastrous! Now after over 30 years of ordering pizza from Dominos we can NEVER do so again. I am so disappointed in this company, especially as a former delivery driver. They had a great product, but now it’s ruined for many people. They’ll be losing a lot more customers than just us. I urge Dominos to change this policy and return to the previous recipe. Perhaps it could be offered as an option, rather than forcing such a radical change on everyone.

  254. Erik | on December 30, 2009

    Are you guys too young to remember the New Coke / Old Coke disaster? I’ve been ordering Domino’s for over 25 years, but I find the new crust inedible. We order pizza for our kids once a week. We’re looking for a local place for next week. It’s been a nice 25 years. Good bye and good luck.

  255. cardboard | on December 30, 2009

    before it tasted like cardboard. now it tastes like greasy cardboard(same flavor as pizza hut) but with less salt

  256. Troy | on December 30, 2009

    Mixed feelings on this; having had both pepperoni and cheese varieties, I must say I prefer the cheese. The garlic on the pepperoni pizza was overpowering to the point of making me not want to eat it (and I like garlic normally, it’s just too much). I think you have the right idea, but please cut some of the garlic-it’s too strong, especially on the crust. The cheese pizza was very good, though-the sauce and the cheese itself definitely showed a marked improvement, and I tip my hat (or would, if I had one) to you for the innovation-it takes bravery to make such a radical change to an established norm at any time, but especially during a recession.

  257. kTosTIUGA | on December 30, 2009

    I’m pretty sure there isn’t way to make a pizza taste better on a national level without seriously dropping some money and commitment. I honestly do not see that happening. Your pizza tastes different. I’m not sure that better is the word for to describe it. When your pizza arrived the box was completely saturated with garlic oil. It leaked out and on to the table it was sitting on.
    -Good Luck

  258. MissOriginal | on December 30, 2009

    I appreciate the revamp-effort, but I really, REALLY liked Dominoes pizza before. Before, it had a great crust, perfectly fluffy cornicione, and with the cornmeal on the bottom, kinda felt like it was made in a mom-and-pop pizzaria. Now it seems like the sauce is too thick and the crust’s been greased-up and dismissed. I hate to say it, but it tastes closer to Pizza Hut now (bleh!). I still love you Domino’s, but you had it right before.

  259. | on December 30, 2009

    they need to take a look at how local pizzarias make their pizza, thats what real new york pizza is like and thats by far the best pizza youll find. “reinventing” that mass produced microwave pizza garbage into a slightly better version isnt going to help much, they need their pizza to start looking and tasting like the ny pizza everyone loves.

  260. JQ | on December 30, 2009

    I agree with all of the above. My husband and I have been waiting to try this new pizza and we were not very impressed. It was just too greasy. Both pizza boxes had big grease rings underneath where the pizza is, previously, it would not be that bad. You would maybe have a few, little spots. I always preferred Domino’s, to local pizza places, because it did not come in that box soaked in grease. But all in all, it is still the best delivery in my area I think. Change is always hard to deal with when it comes to our everyday comforts so I won’t be turning my back on you Domino’s, but I do hope you keep working on that greasy, nasty problem.

  261. Joel | on December 30, 2009

    The people on here who said that they ordered the pizza and couldn’t even finish it are being ridiculous. It’s completely in your head. The pizza is good, it’s not overwhelmingly good, but it’s definitely edible. Anyone who suggests otherwise, in my opinion, isn’t a credible source and are just throwing a hissy fit because they hate change.

    I tried the new pizza a couple of days ago. The crust has the texture of Domino’s Bronx pizza and simply has butter and garlic spread on the crust ends (oh my, how dare they do something so crazy!! lol) The sauce taste more grown up–slightly more spicy and complex, but nothing dramatic at all. Seriously, reading some of the comments on here is like listening to whiny children who aren’t getting their way even though they’re being handed a better toy.

  262. GG | on December 30, 2009

    I applaud Dominoes for using negative customer feedback in a marketing campaign. Takes a lot of courage from a company standpoint to run a campaign such as this. 99% of the companies out there would never throw themselves under the bus as Dominoes has done. I will be trying the new pizza this weekend and will report back. BTW- i personally thought the old pizza recipe was nothing to rave about.

  263. Joel | on December 30, 2009

    I just ordered the new pizza again (all this talk about pizza made me crave it)…it was different this time. The crust of the pizza was better and not as greasy. I liked it the first time I tried it, but I think the workers are starting to figure out how to execute it better.

  264. John | on December 30, 2009

    For as much “research” was done, there are sure a whole lot of unhappy customers writing in here. I am not a fan of the new pizza at all. The cheese is horrible. That “touch of provolone” is disgusting. Literally made our whole house smell. Papa John’s or Pizza Hut has my business for now. Just like others have said, Domino’s “New Coke” idea is appropriate.

  265. Maddie | on December 30, 2009

    I loved the old Domino’s pizza! It was the best pizza out there. I ordered this new pizza the other day. I ate one piece, and had to throw the rest away. It was disgusting and it made me feel sick. I am very disappointed in this. Now I have to look for another pizza place =[

  266. Anthony | on December 30, 2009

    I have been a fan of Domino’s Pizza for years but I am really disappointed by the new recipe. The cheese is way too smelly. It stinks like feet. I really hope that they come to their senses and bring back the old pizza recipe. This is not a recipe for success.

  267. Yum | on December 30, 2009

    LMAO @ everyone’s over-the-top whining. Stop being so dramatic.

  268. tasty | on December 30, 2009

    I actually love the new pizza a lot more than before. I used to order it because it was cheap. Now I’ll order it because it’s GOOD. I think the sauce has the perfect kick to it and thought the crust was fantastic. Great job!

  269. Happy | on December 30, 2009

    New pizza BAD! The crust was flavorless and extremely greasy (soaked through box). The sauce was way too sweet. Icky. I could hardly find any cheese on it. It was just awful. My husband and I ate Corn Flakes and threw the pizza away. Will not be ordering again.

  270. SK | on December 30, 2009

    How does the new Dominos pizza compare to other pizzas? I hated the old Dominos – it was tasteless and greasy. I wonder if I should try the new recipe. I LOVE Papa Johns – it’s the best out there, but hard to find.

  271. barfolomew | on December 30, 2009

    I bought a buy one, get one free coupon card from the boy scouts, so we tried the “new and improved” pizza….we won’t be using the other 15 coupons. First of all, even at “2nd one free”, the 14″ pizza is about the size of the competition’s small pizzas…and at 11$ for the first pizza, you get about as much pizza as the local place’s, and they charge 9-10$. So no deal there.

    Second….the garlic crust. I love garlic. Not directly out of the shaker into some “spread”…put some into the pizza itself perhaps, but this made the ‘cardboard crust’ taste like greasy/fake-garlicy cardboard.

    Couldn’t really tell about the sauce….it could be ok, the crust drowned out the flavor. And “now” they are using 100% mozzarella cheese? as opposed to what….100% toe cheese?

    The old pizza was tasteless…I’ll give them this, they’ve tried to change. Now let them change for the better…this was a “swing and a miss”

  272. barfolomew | on December 30, 2009

    Papa John’s tastes like the old Dominos….canned sauce on cardboard….

  273. ilovetheoldpizza | on December 30, 2009

    there is way too much garlic on the crust!

  274. rbruner | on December 30, 2009

    Way too much garlic! No more Dominos after 10 years. Yuck. Thanks for messing up a good pizza.

  275. Unhappy | on December 30, 2009

    Why? Why would you ruin the Domino’s that we have all loved and supported for the past 50 years! If I wanted to taste a different pizza…I would go to the mom and pop store. I come to Domino’s because I want to taste Domino’s!! Right away, fire whoever had this stupid idea..and change it back immediately!!

  276. Unhappy | on December 30, 2009

    Send me an email when you come to your senses and change it back…until then I won’t be wasting any more twenty dollar bills :-(

  277. Sarah | on December 30, 2009

    Last night my husband ordered from Domino’s. We were given no warning about the new pizza, and when it came, we were both very disappointed with it. Domino’s has always been my favorite pizza place- in fact, the only one that I liked. Now, I can’t say that I’ll be ordering again from Domino’s if this is what I will be getting. The crust seemed tough and was greasy and the sauce was too spicy. It reminded me of Pizza Hut. I was ok with the cheese, but didn’t think it was better- just different.

    It seems to me that in trying to appeal to people who didn’t like Domino’s pizza, they have neglected to realize that there were a lot of us who did. It almost seems that all of the “research” was into the groups that disliked the pizza, rather than looking at what worked and making changes to make what didn’t work better. At the very least, make the old crust and sauce an option. Something about a baby and bathwater comes to mind.

  278. Joe | on December 30, 2009

    Just tried the 2 medium special. The crunchy thin crust was soggy and greasy. The sauce and Italian sausage and pepperoni were way too spicy. I threw it away after trying a few pieces. This IS NOT an improvement!!!

  279. DEC | on December 30, 2009

    Well, we were loyal Dominos fans. The new pizza is terrible. Who needs garlic that is so overpowering that you can’t taste the rest of the pizza. We ordered our regular order…not only was the garlic pizza terrible, but my thin pacific veggie was slathered with too much new sauce (sweet), and it was cold and gooey. Thin and crispy should have a crunch…not have the ingredients slide off the goo of a crust. Back to finding a new pizza place. Bye Dominos!

  280. Garlic crust should be optional! | on December 30, 2009

    Glad to see that I’m the only one who isn’t happy with the new pizza and think they put way too much garlic the crust. I don’t know who you folks at Domino’s asked. But we order pizza from you guys pretty much every friday and we didn’t get anything asking our opinions on what we wanted to see changed or anything like that. I hate to break it ya but everybody is a fan of garlic. Make the garlic hand tossed crust optional. I really didn’t even notice any other changes in the pizza.

  281. Pizza Expert | on December 30, 2009

    It’s new but not improved…a change for the worse!

  282. Justin | on December 30, 2009

    I feel the new pizza is much more flavorful and qualitative than the former. The sauce is most certainly more spicy and robust, similar to that of Pizza Hut. The crust is similar to breadsticks and mimics Papa John’s crust dipped in their garlic butter sauce. The old pizza was very simple in composition and flavor, and I only ever bought the pizza because of the great deals. Now that the new pizza fills the gap between Domino’s, Papa John’s, Pizza Hut, etc in terms of flavor, in the future I will consider Domino’s pizza for when I want a high quality pizza. Definitely a bold move, but I think it was greatly justified and will find a strong following. Many of Domino’s former customers will be lost, but that’s the risk of reinventing a strong product. Kudos, Domino’s.

  283. Doreen | on December 30, 2009

    I hated it, loyal customer of 10+ years, I’ll go somewhere else for pizza now. I will definitely miss the old dominos.

  284. upset | on December 30, 2009

    Back in the early 80’s I use to order Domiino’s on a regular basis while stationed in Virginia. This was the best pizza that I had ever tried. I stopped ordering when I left the service but I recently tried it again last year and did not like it. It was undercooked, and the sauce was bad with a nasty after taste. So I just tried the new pizza and I have to say it is even worse than the one that I ordered last year. I miss the pizza that I use to order in the 80’s. If you want to make a change bring back the way you use to make pizza back then. Until you fix this new problem I will continue to eat from Donatos, Pizza Hut, Papa John’s and Cassano’s. I was really looking forward to becoming a fan of Domino’s again but I guess I will have to wait another 25-30 years.

  285. SFJ | on December 30, 2009

    Rather than call people “haters” for expressing their opinion (or tell them their opinion doesn’t count), I suggest expressing an opinion _about the pizza_. This is not a political movement – you are not going to convince anyone their taste buds are wrong or right.

    Personally, I love to try new foods, and I enjoy garlic and spicy peppers… and I have no problems with “change” as long as it’s GOOD! Sorry but like I said above, at least the pizza I got in Pittsfield, Mass, WAS NOT GOOD. It was stale-tasting, very very greasy and the sauce had no kick. I don’t know where the spicy sauce was but not on mine. The garlic sauce tasted like movie popcorn butter, as someone else noted, with a pungent but not fresh garlic taste, and what seemed like dollar store spices.

    I’m not saying this to be mean to Domino’s. I’ve spent several hundred on their food, and I did not find it boring or bland before. All I can say is I won’t be back for the pizza. But the wings and cheesy bread still rock.

  286. Brad | on December 30, 2009

    Back in 1985 was the first time I ever had Domino’s, Beef Pizza extra cheese. This was a great Pizza a few years down the road you changed your pizza and toppings just like pizza hut did . BIG MISTAKE. Go back to what made your chain great at the beginning and get rid of those fake toppings. What happened back then ?

    I would kill for the pizza I had back in 1985, that was a real Domino’s pizza!!!!!

  287. Brandi | on December 30, 2009

    I LOVE LOVE LOVE this new recipe!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I NEVER wanted to order Dominos before and now, i want to order it all the time. Its mouth watering fantasticness!!!!

    Diabetics- if you have to watch what you eat, maybe you just shouldn’t be eating pizza to begin with! Go with a small salad!
    Once Dedicated Domino lovers- change is a good thing, consider that it may just be from where its a new recipe…haven’t you ever tried to cook a new recipe and it NOT turn out like your friends??? Well, everything cooks differently, give it some time then try it again!

    Garlic lovers-you can’t go wrong with this pizza! Its so yummy. I will never eat at Pizza Hut ever again!

    Thanks so much for bringing Dominos Back!!!!!!!!!!!!!!!!!!!! :)

  288. Cameron Saylor | on December 31, 2009

    You lost me several years ago, the Pizza was horrible crust like cardboard, sauce that had no taste, barely any cheese with toppings that were nonexistent. All I can say is WOW, you have won me back. I am a restaurant owner myself understanding good food and the value of acustomer. Great Job! The best on the market by far! Cameron Buckboard BBQ & Grill

  289. Lindsay | on December 31, 2009

    haha everyone on here is correct! the sauce is gross. the crust is ok but way to greasy. when I picked up a slice I could not believe all the grease the was underneath it. seriously I love dominoes not so much anymore. I might order breadsticks or cinnabread from now on but NO pizza that is for sure!

  290. Traci | on December 31, 2009

    Umm…so sorry Dominoes, but I give it a down! I very much wanted to like it, and was excited about ordering it, but I feel disappointed. The crust is too garlicky, the sauce too sweet (I miss the zippiness and fresh taste of the old sauce), and I miss the old crust too. Have to agree with another poster that the problems with the crust weren’t inherent to the crust itself, it was related to baking time. When the pizza wasn’t baked long enough the old crust was awful, but I imagine any crust would be under the circumstances. For now I don’t have any desire to order Dominoes again, until/unless the old style comes back and we customers have a choice. Thanks for letting us have a place to write our comments!

  291. Larry in NoVA | on December 31, 2009

    I actually kind of liked the old recipe, my local outlet is good about putting plenty of stuff on the Pizza (the Papa Johns in our area is bad – very skimpy on the toppings). I had a certain amount of apprehension about the new recipe, and I have to say it was warranted. The garlic in the crust is simply overpowering, and the peppers in the sauce is also quite noticeable. The pizza would be better with a little garlic, a little pepper, Italian seasoning mix, etc. but whoever came up with this formula just went totally overboard. Guess I’ll have to look around at other options. In addition, for some reason my local outlet has been really bad about coupons (mailers, internet, etc) lately.

  292. Pinky | on December 31, 2009

    The first time we received the new Dominos pizza, we thought we got the wrong order. My husband and I each ate only one slice and threw the rest away. We tried again the next week and the same thing happened. We now realize what has happened. The new pizza is bad. The sauce is the worse part of it. The red pepper and sugar are just to much. It is also to greesy.
    We will not be ordering Dominos anymore. Unless you decide to go back to the old one.

  293. jeanette | on December 31, 2009

    we hated the new pizza, i had two of them and we had two pieces and thew them away,it was to much garlic on the crust and to much sugar in the sauce, and i have a sugar problem.

  294. lisa | on December 31, 2009

    We ordered the new pizza last night and unfortunately, not one person in our house liked it. The new crust is way too greasy and we really didn’t like the red pepper in the sauce. My kids barely finished one slice. We have ordered Dominos at least once a week for many years because it was the one pizza everyone liked and now we will have to switch. I will never understand why companies always feel compelled to come out with “new and improved” – leave a good thing alone!!

  295. hunter | on December 31, 2009

    YUCK that was SOOOOOOOOOOOO NASTY :( id rather eat dirt

  296. Missy | on December 31, 2009

    The garlic-butter should be optional like toppings. The sauce should be optional also. The kids complained and we had to have many napkins on hand because it was so greasy on the bottom of the pizza. Not to mention the greasy stains on the kids shirts. We may not order again, or switch to Pizza Hut. PLEASE fix the pizza!!!

  297. Joel | on December 31, 2009

    anyone bothered by the red pepper in the sauce has quite the imagination. it’s barely detectable and most wouldn’t even notice it if they hadn’t been told about it before eating the pizza. it’s very subtle.
    The too greasy complaint is legit. The first time I ordered it, it was too greasy. The second time I ordered it, it was dramatically less greasy.

  298. Mort Perry | on December 31, 2009

    I don’t like the new sauce, the old one was fine, you should offer a choice of old or new ! Will probably not be buying anymore !

  299. laurie | on December 31, 2009

    For all the negative comments did anyone get their money back??? I’m curious about their guarantee.

  300. Doug | on December 31, 2009

    My wife took this lovely photo for Domino’s new advertising campaign and has yet to be paid.
    Happy New Year, Domino’s!

  301. Charlayne | on December 31, 2009

    We tried it, we ate one piece each of the two pizza and threw them away. WAY too spicy and greasy.

    We would like our money back on this. Honestly, change it back, please.

  302. Renee | on December 31, 2009

    Just ate the new pizza and my opinion is “YUCK”. The crust was not buttered at all (very dry), our cheese bread was one giant loaf of dough (very little cheese and sprinkled with some sort of dry powdery mess), and as for the cheese— What Cheese? parts of the pizza had none and the rest wasn’t even melted. Well needless to say, we won’t be going back.

  303. Dan | on December 31, 2009

    It is a 200% improvement – on a rating from 1 (worst) to 10 (best), I used to rate it a 1 and now I give them a 2. Yeah, not impressed won’t order again.

  304. T | on December 31, 2009

    How they managed to RE-DO their pizza and come out with the same AWFUL pizza is beyond me. I was looking forward to their new pizza but was VERY disappointed today. Their crust is just as BAD as it was before. Their sauce is still TERRIBLE as well.

    On the good side (which there is not much of) the cheese is much better. Those of you who THINK the crust is better either have never had good pizza crust to know the difference or it is the placebo effect. They TOLD YOU it was better so you THINK it is.

    This pizza is is SO BAD that I will not even save it and heat it up for tomorrow, I will feed the left overs to the dog (if she will even eat it, and she even eats her own poop).

    I give Dominos 2 thumbs DOWN!

    This was my second trip to Dominos in 2009 and I will make ZERO trips to them in 2010

  305. bk | on December 31, 2009

    Awful! I was excited to try because i alway kind of liked dominos, it was like an old friend you lost touch with but you knew what you had with the old pizza. This one is an absolute nightmare! Why do corporate food people think we all love sugar! the sauce is like eating a candy bar. As for the cheese how can you have 100% Mozzerella with a hint of provolone (that would be 99.9 percent mozzerella with .1% provolone in any case it taste like nothing. the crust is overcooked and again loaded with sugar. This will go down a the next “new coke” without a doubt. Oh and by the way I still don’t know how to get a refund!

  306. Bob | on December 31, 2009

    too much garlic. Not as good as advertised. I won’t order again.

  307. Name Withheld | on December 31, 2009

    I worked used to work for Dominos. Without even trying the new pizza, I’m sure it’s better. The only reason I would eat Dominos before is due to getting it free when working or at a hefty discount when off. Even then, I thought Pizza Hut’s was much tastier, in part due to the greasiness from their cheese – I’m guessing they use more, and a richer, fattier blend – and crust. Now, I have reason to actually consider Dominos when a delivery opportunity presents itself. For what it’s worth, I did like when Dominos came out with their “cardboard” thin crust… it seemed much less filling, allowed what little flavor the cheese and bland toppings had to stand out more, and added an interesting crispy crunchy texture to what was otherwise a fairly dull pizza eating experience.

  308. kate mckeon | on December 31, 2009

    For all the talk about the “sweetness” of the new sauce, I did not find the sauce to be sweet. It is not anywhere near as sweet as papa johns’ sauce. My two pizzas had no greasiness issues. The cheese was much improved over the congealed mass that most pizza places slap on….

    I gave dominos a try for the first time in a decade and am delightfully surprised. It may even make my regular line-up. I almost didn’t based on the reviews above . . . glad I ignored the trolls. For $10, give it a try for yourself.

    Good. On a scale of 1-100, I give the new hand tossed crust 83. I give the thin crust a 40 until putting it back in the oven for 8 minutes – then it moves up to 88.

    I was not aware of the sodium issue others mention. If you have herbs, you may confuse the additional flavor for salt. In other words, I doubt the palates of the complaints above.

  309. MAKEC | on December 31, 2009

    Wonderful New Pizza Dominos!! Absolutely perfect, can’t get enough of it, ordered some pies for our New Years party tonight and everyone LOVED IT!!! Honestly, do not listen to the complainers, obviously if they liked your old pizza they cannot taste the difference between good pizza and my left foot. Ringing in the New Year with delicious pizza! Happy 2010 everyone!

  310. Arturo | on December 31, 2009

    The pizza is great. The quality is much better than before. I think the old customers who don’t like the change will be left choosing little cesears or totino’s. This more like pizza from a real pizza place. Good job. Although if it is possible, maybe Domino’s should make the cardboard bland pizza an option as a consideration for the loyal customers.

  311. Valerie | on December 31, 2009

    I can’t stand your new pizza. The sauce is too spicy and leaves a hot aftertaste. Back to Papa John’s.

  312. Pizzamama | on December 31, 2009

    We spent $32 on 3 pizzas last night. We threw it away. This was the most disgusting pizza ever. Leave well enough alone. I want my money back. The local store manager was clueless on getting me a refund. We will NEVER order from dominos again unless they bring back the original recipes.

  313. Joe | on December 31, 2009

    I liked it.

  314. Janet Smith | on December 31, 2009

    Yeah, I agree with the person below. It sucks less. What corporate America isn’t hearing is that we do NOT want all these fake chemicals preserving our food so they can store it longer and make more $. We want freshly made dough, sauce + cheese or we won’t give you our $. Your chemicals make us sick

  315. malav4467 | on December 31, 2009

    HORRIBLE! HORRIBLE! HORRIBLE! This not even a PIzza! For God’s sake Pizza making is not rocket science. Crumbly junk all over your fingers. Greasey to the max. Tasteless crap and yes the same PROCEESED CHEESE. Anyone calling this a “pizza” must be a moron. The original 80’s recipe was the best one but like everything else we can’t leave a good thing alone, can we? SHAME ON YOU DOMINOS!

  316. rqamike | on December 31, 2009

    Just tried the new pizza tonight and I must say “Thumbs up for Papa John”! I found the taste of the crust to be okay but a too much butter as the crust was soggy. The sauce wasn’t any better, too spicy for my taste. My digestive system went to alert status within an hour. So all in all not a problem for me, I have all the other competitors close by and I do like Digornos. So I bid a fond faiwell to Domino’s. May not even come back when the start their Classic Pizza.

  317. Dennis T. | on December 31, 2009

    I”m done with Dominos. You guys beat Pizza Hut (too much crust on the edge) and Papa Johns(too sweat). Papa Murphys take & bake is now my new pizza supplier. Your new pizza is bad. I’ve been a big fan for a long time but not anymore. The sad part is I live only 45 seconds from a Dominos.

  318. Deanna | on January 1, 2010

    I love pizza, but I’m the biggest pizza snob around as well, and I absolutely love this new pizza! The crust is great, I’ve never liked a pizza crust in my life, I always feed them to the dog. But this new crust is very tasty! My biggest problem with Dominos was always the sauce, very bland and acidic, but this new sauce is great! The added sweetness, mixed with new seasonings, I really do love it! I’ve always wished I liked Dominos pizza more, because you have so much more options for your pizza, and your always more pleasant to deal with, now I do!

  319. sharp626 | on January 1, 2010

    I gave the new dominos pizza a try and I have to admit that its better than the old style of their pizza.
    I would give the new crust and A+ but I really didn’t taste a dramatic difference with the new sauce and cheese. I wasn’t too impressed with the sausage topping because it seemed as though the sausage was pre-cooked! Overall I would give the new pizza a – B – for a grade! They are moving in the right direction but stop focusing so much on the speed of your pizza, and focus more on taste! I would rather that you deliver the food later than 30 minutes and the food taste great, than for a 30 min deliver with ok tasting pizza!

  320. Evan | on January 1, 2010

    You need to take all of the garlic and hot spices off because now your pizza is the worst. I guess we will be finding somewhere else to get pizza.

  321. deb | on January 1, 2010

    This was the worst greasy, spicy crust I have ever had. If you guys keep this pizza I will never be ordering from you again. You made it much worse. At least before it may have been kind of blah but now it leaves a horrible taste in your mouth. The whole family was grossed out.

  322. jkomives | on January 1, 2010

    Sorry but I was completely disappointed. The pizza was just like the old in putting any topping on, SKIMPY,SKIMPY,SKIMPY. The crust was nice but everything else was the same as old. Still haven’t learned how to put and significant amount of topping on the pizza. Sorry.

  323. chrisfam | on January 1, 2010

    Why couldn’t Dominos make this an option and keep the original recipe. I would think they would remember when Coke introduced the New Coke, it was a disaster.

  324. Ken Schemmel | on January 1, 2010

    NEW PIZZA! IT STINKS! Time to try Pizza Hut! You changed a good think to some thing that tastes LIKE CRAP!

  325. m liles | on January 1, 2010

    Saw the commercial yesterday, decided to try it today. AMAZING!!!!!!!!!!!! The whole family noticed the difference. I know where my SUPER BOWL pizza will be ordered from this year. I’m spreading the word as to where you can find a good pizza that has a crust that you don’t have to rip from your mouth. LOVE IT!

  326. Alan | on January 1, 2010

    I haven’t had a Domino’s Pizza in several years, but after seeing the commerecial about their new and improved version, I decided to give it a whirl. Well, from what I remember, this doesn’t strike me as a whole lot different. For those who eat it on a regular basis though, I can understand how the changes can be immediately noticed. To me, it still seems like the same chewy, semi-bland pizza from years back. I suppose the crust is a bit greasier, but the cheese and sauce seem the same. Definitely wouldn’t buy it again, unless it was late night and I was starving. Just my two pesos.

  327. Sad_Mandy | on January 1, 2010

    I can’t express how upset I am to not be able to have Dominos Pizza anymore. I loved it and ordered it often. I am a very good customer that will NOT order again until the old pizza is back. Why not have this new pizza as just simply a menu option. I hate the new Pizza. The question here is will your new customers gained by this change be enough to keep you in business after you’ve lost your original following.

  328. Steve | on January 1, 2010

    I think it is a major mistake to make your product like Pizza Hut, which is easily apparent to me as your target. I liked Domino’s before, and didn’t like Pizza Hut. Now they are the same. Greasy, thick crust, sweet, flavorless sauce, and ooey gooey cheese. New Coke syndrome through and through. Tell the marketing geniuses they are putting your business at risk by making this change. I don’t care WHAT the marketing research told them; your loyal customers will REJECT this new pizza. I will now buy a locally made pizza or even Digiorno, which is at least edible. Your new pizza, to me, isn’t. Au revoir, Domino’s.

  329. Reggie | on January 1, 2010

    Bravo to your ad agency! You got me to bite and try something that I haven’t eaten in decades. Unfortunately, your pizza still sucks. When are you guys going to learn that the taste of your crust does not come from fancy tricks or spices – it comes from cooking the f****** thing properly! My pizza got here in 15 minutes, but I would have settled for 30 min if you would have actually put my pizza in the oven. By actually baking the pizza, you allow the crust to develop it’s full flavor. Ask anyone who has ever baked anything. Sadly, it will be another 10 years before I come back for seconds.

  330. Gwen | on January 1, 2010

    We’ve ordered Domino’s regularly for our family of 3. It’s been about the only pizza our 9 year-old son likes. He doesn’t like the new recipie, and neither do I, so I’m afraid you’ve lost all 3 of us on this. I was hoping your new product would taste more like traditional pizza. It doesn’t. To me, it tastes like chemicals and “flavor enhancers.” I bet this new formula was a decided by committee, wasn’t it?

  331. e | on January 1, 2010

    I have always preferred your regular crust pizza to Pizza Hut (can’t believe that you don’t beat their weird pizza in taste), but that has always been in consideration of the fact that your pizzas are fast and cheap. Compared to *good* pizza, NY style, it doesn’t hold a candle.

    The improvements to the regular pizza are welcome. It’s still not what I consider to be good pizza, but it’s definitely better than it was, and still beats many of your competitors.

    I’ve always thought, however, that your thin crust pizza was horrible, and I wonder if it’s possible that when the focus groups said your pizza tastes like cardboard that they were referring to the thin crust.

    The thin is literally the worst pizza I have ever eaten. I ordered one today, thinking that perhaps you had improved it, too. You haven’t.

    If I were running your company, I would get rid of the thin crust, replace it with the Brooklyn style crust (which is pretty good, again, considering), and they try and create a premium style thin crust to replace where the Brooklyn fits in.

  332. Greg | on January 1, 2010

    Garbage, absolute garbage. We order pizza for movie night every tuesday. I have to order three pizzas. We wont be ordering Domino’s again.

  333. Jennifer | on January 1, 2010

    Wow! Absolutely wow. This is the second time within the last 4 days I have eaten and enjoyed Domino’s pizza! Previously it had been at least a decade and I am THRILLED to say Domino’s pizza has a new spot in my life! Pizza and garlic bread stick flavor in one is spot on! Love what has been done!

  334. Howard | on January 1, 2010

    I order from Dominos at least once every other week and decided to see what specials they had. I’m glad I did. I got on line and read about the NEW PIZZA and ordered one up immediately. A great improvement over the old. More taste and better flavor. Good job to chefs.

  335. Just tried it | on January 1, 2010

    This is a scam. It’s exactly the same pizza as before, all they did was rub the garlic oil dipping sauce all over the crust. I was fooled into thinking this pizza was dramatically different from the videos, but it is all BS! I just got home and ate a couple slices and the recipe hasn’t changed at all. All they did was add red pepper and garlic oil! You could do this yourself with the condiments they gave you before! Same cardboard crust, same flavorless sauce, only now dipped in oil basically. The box the pizza comes in is disgusting, it is a pool of grease.

  336. Vicki Powell | on January 1, 2010

    I just rediscovered Domino’s with the introduction of the Pacific Vegie, what a GREAT pizza. But now the sauce is way to HOT and overwhelms all the other good ingredients. I think a sauce compliments the pizza not over powers it. PLEASE offer a choice of original sauce or HOT sauce. Until then I will be back at Pizza Hut. I AM SO DISAPPOINTED!!!!! I love pizza and could eat it for every meal.

  337. Karen | on January 1, 2010

    My daughter just ate our first “new” Domino’s pizza, and it is the best pizza ever. The thin crust and ingredients were perfect. So glad you changed everything. Will only use Domino’s from now on. Yes, I believe most of the negative posts come from competitor’s pizza employees. It was not greasy at all, as some have indicated. Right on, and keep it coming!!!!!!!

  338. kelly | on January 1, 2010

    Worst pizza ever. Salty, greasy, disgusting.

  339. Shannon and Tom | on January 1, 2010

    We hate the new pizza. The first attempt the garlic crust overwhelmed us, so we asked on a second try for the garlic not to be added on the crust. Unfortunately, it was even worse. They say third times a charm, but we won’t be giving it a third try. Bring the old pizza back and you’ll get our business back.

  340. Lou | on January 1, 2010

    I agree.I am eating it right now and
    The crust is WAYY to buttery and greasy
    Too garlicy
    It tastes almost like Pizza Hut
    The sauce is too sweet.
    Point being,it is nasty,bring the old crust /recipe back or go to New York and learn to make pizza.

  341. Jeff | on January 1, 2010

    New Pizza in nasty….to much salt, grease and garlic. Even the smell will make you not want to eat it.

  342. Mark C | on January 1, 2010

    Wasnt a big fan before, but thought id try the new and improved dominoes
    The garlic crust was way too much garlic and was greasy
    The sauce had too much spice in it
    the original may have been like cardboard-but after trying this recipe id be happy with the cardboard
    Papa Johns or Pizza Hut from now on

  343. lol@karen’s post | on January 1, 2010

    I’m pretty sure the only positive comments are coming from Domino’s employees lol The consensus seems almost unanimous that this pizza is far worse than before, and a greasy mess to boot. You say this pizza isn’t greasy? Here’s a picture of what our Domino’s boxes looked like:

    or direct link if that doesn’t work:

    If you want to pass yourself off as an actual customer instead of a Domino’s employee, maybe you should make more believable claims than calling that “not greasy at all”.

  344. damon | on January 1, 2010

    How about this. Go back to the old school recipe that I enjoyed back in the late 80’s till about 1993. Dominos changed their pizza back in 1993 with that big better toppings and a taster crust slogan. Have not like Dominos since then. If its not broke dont fix it!!

  345. Tavares | on January 1, 2010

    THE BEST!!!! I have had in a while, and I pride myself as a pizza lover and so far this new pizza dominos have created, is GREAT!! I am never ordering from another pizza place again, as long as dominos keeps this on the menu. Great job DOMINOS!!

  346. Guinness1987 | on January 1, 2010

    Here’s what I did. I separated a single pizza slice into four sections. End Crust, Crust, Cheese and scrapped sauce to side. The end crust is extremely oily, but tastes significantly better. The crust with no end, tasted exactly as I remember. Cardboard and bland. The cheese looks better and cheesier, but the taste still doesn’t compare to competitors. Lastly the sauce, much too sweet. As a whole with everything together, the pizza is marginally better then It was before. Either the chefs in the videos have a “drinking the koolaid” mentality, or the new changes are not being implemented correctly in the chains. *On a side note, It took me ten minutes to wipe the grease off my hands and the table underneath the pizza box. Something I have never experienced with a pizza before.

  347. Holly | on January 1, 2010

    We ordered 3 hand tossed pizzas tonight, excited about the new changes, although we were happy enough with your pizza before the change. I can say that it was the worst pizza I have ever eaten. The crust was greasy, the cheese wasn’t melted, and the sauce overtook the whole pizza. The dough texture was way off, and everything tasted too sweet. I couldn’t even eat a whole piece. All of it went in the trash. We will not be ordering again. GAG! PS…I do not work for your competitor. I was a loyal customer. WAS being the operative word.

  348. Arthur William Knox | on January 1, 2010

    I think that you need to make your dough more fluffy, not like Pizza Hut. But, it needs more air and fluff.

  349. james | on January 1, 2010

    Someone above said majority rules, this pizza sucks. How in god’s name can you say the infinitely short list of comments is a majority? Do you not think domino’s spent millions of dollars testing, tasting, blind panels, etc before launching this? Of course they did. And a true majority liked it. Of course there will be some consistent quality issues at first. Its new, people won’t make it right. If it continues, then well that needs to be addressed. But its great pizza, and I applaud this new change.

  350. Mal | on January 1, 2010

    A lot of these negative comments seem on the extreme side to me. Some say the pizza is too sweet, some say it’s too spicy. And also all of the complaints about the pizza being undercooked or the cheese being too gooey or runny, etc…. While I understand that not everyone will like the new pizza, I don’t think that all of these new pizzas people ordered were as bad as they are made out to be.

    I haven’t tried the new pizza yet, but I intend to try it either this weekend or early next week. I suspect that I will like it. And I am going to order it the way I like all my pizzas, with EXTRA sauce.

    My favorite pizza is Papa Johns. (I used to work there as well) And one of the biggest reasons I like Papa Johns pizza the best is because of the sweet flavorful sauce. Not to mention the good cheese and delicious toppings. Plus I love the variety of pizzas that Papa Johns has.

    I like Dominos okay. But I have never been a big fan of their hand tossed pizza. When I did get the regular pizza from Dominos, I got it with extra sauce, because I like my pizzas that way and because it made a pizza that was somewhat bland taste better.

    My favorite pizza from Dominos is the deep dish pizza with extra sauce. I also like the new American Legends Pizzas that Dominos now has out. I like that Dominos like Papa Johns has what I consider like gourmet pizzas and not just regular pizzas like other places.

    My least favorite pizza place is Pizza Hut. Pizza Hut pizzas are too bland IMO. Their sauce is definitely too bland. When I order from Pizza Hut, I not only get extra sauce on my pizza, I ask for an additional cup of marinara sauce on the side, to dip the pizza in. Pizza Hut pizza needs a lot of sauce up there to make it taste okay to me. Their pan crust and stuff crusts are okay, but they don’t really have pizzas that are like gourmet pizzas like Dominos American Legends pizzas are and like some of Papa John’s pizzas are.

    I think that the new pizza from Domino sounds like it will be good. I like the thought of a sweeter sauce and of garlic crust. So I will definitely try it. I am glad that Dominos is trying to find new ways to make their pizzas taste better.

  351. Greasy Gross Mess | on January 1, 2010

    I tried posting this earlier, but didn’t go through, trying again.
    Since a couple people on here (who haven’t tried it they said) were skeptical the comments here were accurate about it being exceptionally greasy, sparse toppings as usual, or otherwise “as bad as they are made out to be” Here is a photo of the new pizza I returned for a refund.

    Tell me this isn’t greasy. You can actually see your reflection in the box. Tell me those toppings are fair… You can see it looks like they just throw them from across the room at the pizza.

    You wanted to hear from your customers, well here it is: Covering the same pizza with oil and a dash of pepper, then lying to customers that you created a new recipe from scratch will only drive them away.

  352. Jackie | on January 2, 2010

    I must say, coming from a former employee, I was terrible disappointed in every aspect of the new pizza. If I wanted a sweet sauce I would have just ordered papa johns. I dont know where the company came up with this new recipe but I think you may need to go back to the drawing board. I will not be ordering from the one place I loved the most anymore.

  353. Bob | on January 2, 2010

    While I don’t mind if you folks experiment to find the “Ultimate” pizza recipe, I would like to ask if there is any way to also be able to order the older recipe. Neither of my children like the new crust or sauce. They say it is too strong for their taste. Having eaten it myself, I would feel that simply making your sauce a bit more zesty and leaving off the parmesan and garlic might be more appealing to my children. To be fair, one of my children is autistic and I have had difficulties with her eating in the past. One time was when the manufacturer of a product changed only the packaging and not the product. She then refused to eat the repackaged food.

  354. Shane | on January 2, 2010

    I could not stand the old Dominos, I think the new is way better for me….but it is a little greasey.

  355. William | on January 2, 2010

    My girlfriend and I tried the 2@$5.99 ea. special. We both agreed it was AWFUL!!! We had thin crust on both. It was hard,dry and tasted like cardboard. The cheese pizza was overcooked and there was not enough topping to make a grilled cheese sandwich. The pepperoni pizza was just plain bad. PAPA is still number 1 and The Hut is second, Hands Down!!!

  356. Andrew | on January 2, 2010

    I had the 2@$5.99 special. My DOGS liked it! I HATED it!! ANY pizza, frozen or not is better than this.

  357. Anna | on January 2, 2010

    I just tried the new version for the first time yesterday, and it was DELICIOUS! I have NEVER been a fan of Dominoes because i felt that the crust was dry, the cheese never stretched (like regular mozorella) and the sauce was bland….but now i plan on becoming a faithful customer. It is officially the most efficient pizzawhen i t comes to taste, affordability, and delivery. The crust was amazing, i think i could have ate that by itself lol. The sauce was fine, i didnt really have a problem with it, and the cheese had MAJOR improvement. I think that for every customer that is lost, there are probably 5 more gained. We had a party at my sisters house and everyone enjoyed it!!!!

  358. Nicole | on January 2, 2010

    2 adults and 3 teens dislike the cheese pizza. Without knowing that one had been ordered, I asked “what is that horrible smell?. Turns out it’s the garlicky butter parmesan crust! Crust is Too greasy, sauce is consistency of tomato paste, cheese does not have any flavor at all. Will not be ordering from you anymore.

  359. Tracy | on January 2, 2010

    We had the horrible new pizza the other night, we would have never ordered it if we know you changed it before placing the order. The smell was horrible and the smell stayed in my car for days. We won’t be coming back to Dominios again for pizza.

  360. Ramona | on January 2, 2010

    I had your new crust with my buffalo chicken pizza,, the pizza was horrible, had no taste what so ever. I will never eat dominos again

  361. Patty StJean | on January 2, 2010

    Absolutely hate the new pizza. My family used to be a huge fan of Dominos. Why not make both styles available. I would rather pay more money for the old style pizza than to buy the pizza you make now. Absolutely disgusting.

  362. Lorraine Greene | on January 2, 2010

    Lorraine. I orderd two pizza”s last night and boy was i dissapointed. the thin crust was like card board, no sause and not enough toppings, pepperoini and sausage, the hand toss, not enough sauce and the crust was also like card board. what’s up with that. per the commercial if we don’t like it, i get my money back, how do i do that? i want my money back. all 12.82 ..

  363. GW | on January 2, 2010

    I FINALLY tried your Domino’s pizza! I have heard it was horrible and also heard it was good from different friends/family. Well, when I heard you changed the pizza sauce, dough, and cheese I thought why not try it!? I am sorry, but it is horrible. I guess we all have different tastes and likes! Thank you anyway!

  364. GW | on January 2, 2010

    Ermanno’s Three Guys Pizza is the BEST pizza ever! There is NO other pizza that will ever beat it!

  365. Lorraine Greene | on January 2, 2010

    i am on my way to the local dominos store to see about getting my money back. after having two bac pizzas from there last night. i will let you all know how that goes. it is funny, if they thought they had a bad thing going with the crust and sauce, why didn’t they taste test it in more cities? lots of people all over the us eat pizza, not just up north or in california. the pizzas that i ate last night will certainly be the last one’s that i will ever order from dominos. they used to be the first ones that i would order when i was in college. but now that they are trying to keep up with the jones’s they have totaly gone down hill over the years. even pizza hut is better. not the best but better., my hats off to places in jax’s florida like al’s pizza and mellow mushroom, now there’s two great pizza places.. again i’ll let ya know about getting my money back peace out.

    • Jacob | on January 8, 2010

      Sure mellow mushroom is great if you like a 10 inch pizza for $20 bucks with all of the local pot-heads working there, and the fact that they do not carry any Budwieser products.

      It is clear that you have no taste in pizza.

  366. cindy adamson | on January 2, 2010

    we HATE the garlic crust, kids wont eat it so they ought to ask when you order before they lose customers.

  367. Brittney | on January 2, 2010

    I love the NEW pizza expect for the new crust. BRING BACK TH OLD CRUST!

  368. CJ | on January 2, 2010

    This new pizza is garbage. Everything I looked for in your pizza is now gone. You lost a valued life long customer.

  369. Chase | on January 2, 2010

    I loved the new pizza! Great job folks!

  370. Joseph C. | on January 2, 2010


  371. DMD | on January 2, 2010

    I don’t like it. Sauce is too sweet. Reminds me of Papa Johns. I think they should keep the original recipe as an option for those of us who really liked it.

  372. Kim | on January 2, 2010

    Tried the new pizza last night. I liked the new sauce; it had a zest to it. Not sure why people are saying it is sweet. However, I am not a fan of the crust. It was a little too greasy for me and I am not a fan of the corn meal. I wish you would make all of the stores use flour to toss out the dough and not corn meal. It makes the crust gritty.

  373. Susan | on January 2, 2010

    I ordered two xl large hand tossed pizza’s,( boy was I surprised !!! ) When the Domino’s associate handed my pizza thru the window I thought , hmm ?……what is that smell ? Got home and served the pizza to my family. They weren’t happy with the “new pizza”, from the crust,sauce and cheese. My philosophy is IF IT AINT BROKE DON’T FIX IT. I called the Domino’s store and talked to the manager, she told me I can request a crust w/o the garlic on it. The sauce and the cheese will be the same. It would be nice if we could have a CHOICE. Management was very nice about my complaint. She said she would remake my pizza w/o the garlic or give my a credit.

  374. Very disappointed | on January 2, 2010

    I am so disappointed in the new pizza. I hope that the managers, marketers, and president of Dominos put as much stock into these comments as they did into the ones that made them change the original pizza recipe. The old original crust pizza was perfectly fine to me, and was my favorite pizza hands down to Pizza Hut, Papa Johns, etc.

    I have simple and sensitive tastes, and felt like the sauce and crust was extremely overpowering, and disgunstingly too greasy. I felt like my breath smelled like garlic for hours, even after I brushes my teeth twice. Please bring back the original crust, or at least offer it as an option with the new crust. A sad change for a great pizza. Not sure where to go now when my husband and I have our weekly pizza night. Incredibly disappointed…

  375. Lukasz Kustra | on January 2, 2010

    I ate dominos pizza 2-4 times a week. I am known among the workers at the local dominos. Sadly this new pizza is atrocious. The crust taste like garlic. The workers apologized for the new pizza taste and agreed that they dont love it either. I will most likely not be eating the pizza from dominos anymore unless they introduce a choice of pizzza style. This is highly disappointing to me.

  376. rxdawg | on January 2, 2010

    AWFUL!!! After 2 slices, the rest went in the garbage (not worth returning for money back). I couldn’t taste the sauce or any topping for the greasy, salty, over the top garlic crust. Dominios used to be a fav of mine, but I will never return until the old menu returns.

  377. brian | on January 2, 2010

    I’ve tried the

  378. Pizzalover | on January 2, 2010

    The taste of a Dominos pizza varies from one store to the other. I think that some franchises use their own ingredients to save money, and don’t follow the company’s specifications. I’ve had Dominos pizza that I thought was very good, and other times I thought it was tasteless cardboard.
    Dominos probably needed a change, but who will guarantee that each franchise will have the same quality?

    I have not tried the new pizza yet.

  379. abdul w | on January 2, 2010

    you should have an option of garlic crust or original because not everyone is crazy about the new crust.thats all i ave to say because theoriginal was wayyyyyyyyyyyyyyyyyy better than the new style.

  380. Rosemarie White | on January 2, 2010

    I feel sorry for all of these people who have used this website to post such horrible things about this company’s product. I, personally, like the new formula and the new crust for me was good….everyone is intialed to their own opinion but think about it this way …..what you say also affects the lives of people who works for this company…..if you don’t like the product just stop using the product. I LIKE THE NEW RECEIPE AND I REALLY ENJOYED THE PRICE.

  381. Susan | on January 2, 2010

    Hey yall~~just check back to look @ some of the comments. Where I live, the Domino’s mgr. told me I do have a choice of the crust with or with out garlic , check with your store!!!!!

  382. carol | on January 2, 2010

    Just tried the pizza…it was the same old tasting pizza but had so much garlic powder on the crust and bottom that I have wicked indigestion now….sauce was NOt sweeter and Cheese was the same old tastless stuff. It says they’ll refund your money, but has anyone actually gotten one?

  383. Cheryl T | on January 2, 2010

    I was disappointed with our order. There was no extra cheese on one of the pizza’s, there were many pieces that had nothing on them at all. This I think was the crust bubbling up in the oven. The sauce tasted good, what little if it was on the pizza. Very disappointed — maybe it’s Pizza Hut nex time.

  384. LW | on January 2, 2010

    Terrible. No one in the house wanted to finish their first slice, much less eat a second slice.

    Why do people always have to mess with a good thing??

    If Domino’s does not go back to their original recipe, I’ll have to find another Pizza Parlor.

  385. Michelle | on January 2, 2010

    ugg..Yuck! So looking forward to Old domino’s after a long road trip! Couldn’t finish my second piece. Can’t believe you would do this to our favorite Pizza! Worse than Pizza Hut or Pappa John’s now! What a disappointment!

  386. K Chan | on January 2, 2010

    I just saw the commercial for the new recipe. I am very dissapointed. Why make a garlic crust? That is disgusting! There are a lot of us that really hate garlic. I loved the old pizza recipe. I will never order from Dominoes again.

  387. bishop | on January 2, 2010

    two words. New Coke. if your any older than 25, you know what I’m talking about. A huge American corporation panics and changes their core formula and looses even more market share than ever before. I bought Dominos for Dominos. Not anymore.

  388. mark H | on January 2, 2010

    Horrible. You couldn’t have made a more wrong turn if you tried to ruin the company.

  389. Frank C | on January 2, 2010

    Ok so my last comment never made it on here. I tried the new product and sadly its not better, its now just so much more greasy and garlicy and a mish-mash of flavors like someone accidentally knocked the spice rack into the sauce. Then I watched the video on here to see what happened. PIZZA IS NOT ROCKET SCIENCE!!!! ITS SAUCE CHEESE AND BREAD!!! You dont need a team of mixologists to make a good pizza…go into any Italian Pizza place and its just Mozzerella cheese, marinara sauce and a nice crispy, ungreasy crust! THATS IT!!! Your really making this to hard…pizza started out as a peasant food….simple…please Dominos…we loved you….KEEP IT SIMPLE!!!

  390. Fred | on January 2, 2010

    Just like my mom used to say…”they’ve gone and ‘new and improved’ it right out the window…” reminds me of when Coca-Cola decided they had to change something that had been making fans all over the world for over 70 yrs — boy did they have to back-pedal on that and quick! Our family used to like Domino’s but this ‘new and improved’ stuff… well I guess we’ll be taking our business somewhere else. It’s too spicy and hot! I just got my taste buds back in working order 24 hours after the 2 pieces I ate last night. Yikes!

  391. Kevin | on January 2, 2010

    Holy cow! What happened? I could barely make it through one slice of your “better” pizza… bring back the good old stuff!!

  392. Nancy H | on January 2, 2010

    Pizza was terrible. I want the old pizza back. Big Mistake!!!!!!!!!!!!

  393. Scott | on January 2, 2010

    I think you may be in the minority Fred. My family NEVER orders Dominos pizza because we think it sucks! Papa Johns and EVEN Little Caesars is much better. I’m guessing I wasn’t the only one and it was affecting Dominos profit margin. I personally can’t wait to try the new pizza and plan to do it tomorrow for lunch during the NFL games!

  394. Caron W | on January 2, 2010

    unfortunatley, I must agree with “Frank C”…after watching the video (and, by the way, eating the new pizza) I was floored that Dominos is working so hard to make something so simple taste good. They never were really known for good pizza, just getting it to you fast…this is probably the beginning of the end.

  395. Jamie D | on January 2, 2010

    I hadn’t had a Domino’s pizza in over 5 years. Like many people I thought your pizza tasted like cardboard. But with all the advertising you guys have been doing about your new pizza I decided to give it a try. I’m glad I did. I was surprisingly impressed. Really good pizza!

  396. Anita K | on January 2, 2010

    The “New, Improved” pizza is awful! The crust is greasy (the box was completely saturated in grease) and extremely salty. The new sauce is filled with green peppers, which I detest. I will not be ordering Domino’s Pizza again unless they bring back the old pizza. I wish I had know there was a money back guarantee because I threw most of this new pizza in the garbage.

  397. Jenny | on January 2, 2010

    Im totally fascinated by this discussion. I cannot decide what is more sad; The fact that Dominos decided that to keep up with the middle-American taste pallet, they had to come up with a overly greasy, bland, sweet, fat-filled pizza OR the fact that this new pizza is so bad that people rather have the original Dominos pizza back, which was not that good AT ALL.

    Its also been suggested on this forum that the negative comments are the work of competitors employees, well i assure you I am not…as a matter of fact i wouldn’t currently eat at ANY chain or franchise pizza place…BUT I WOULD LIKE TO BE ABLE TO!!!!

  398. KW | on January 2, 2010

    Tried the “new” pizza over the weekend. I liked the old version better; the deep dish was deeper, the seasoning has more crunchies and flavor, and the sauce had slightly more zing rather than a straight forward tomato paste feel. Disappointed with the overall changes.

  399. Kevin W | on January 3, 2010

    awesome! it’s like candy… every bite is a treat. I know domino’s pizza well, as I ate it a couple times a week for 3 years during law school at Ave in Ann Arbor. The brooklyn pizza by dominos to me was amazing and topped all competition, but the original pizza by dominos was likely not quite as good as papa johns or pizza hut. After trying the new original style by dominos I am torn between ordering that or the brooklyn. It is a definite improvement in overall flavor. the crust is great all over, the sauce is really great, and the cheese seems to be an improvement but tough to tell because mine was piping hot out of the oven and all cheese that melted would be good. Bottom line: great job dominos!

  400. NO MORE DOMINOS | on January 3, 2010

    Papa John’s is my New Favorite. My whole office gave you up. It is NASTY now

  401. s. raza | on January 3, 2010

    My wife and I decided to try your pizza after many years of going to other restaurants offering the same product. The old style pizza was horrible and we were excited to try your new style of pizza.

    Both my wife and I are from the north east and tend to favor a pizza with flavor. In particular we enjoy a well done pizza (golden brown top), crispy crust, a more spicy sauce, and toppings that actually taste the way they should even after you pick them off the pizza. Your ads feature this style of product hence our decision to try your new style pizza.

    When we opened the box at home the pizza looked exactly as it did with the original recipie. At first bite I was displeased with the taste. I confirmed my thoughts with my wife. She agreed. The crust still has no taste, the sauce by itself has some flavor but the flavor is lost in the cheese, the cheese was not completely melted across the pizza, and our toppings(onions,olives,mushrooms) did not have any taste. Overall it was not satisfying.

    After reading other comments on your site some people really enjoyed the old style. Some enjoy the new style.Others don’t care for either style and my family would be in this category.

    I thought long about something positive to report as I don’t believe your company’s efforts should only be criticised. The efficiency with which your company produces a pizza is still impressive. But the product leaves much to be desired. We won’t be ordering again and really aren’t worried about a refund.
    If you create a newer recipie we will give it a try but as I said before we both favor an east coast style of pizza in which all ingredients have their own taste that create an explosion of flavor when combined.

  402. Anna | on January 3, 2010

    The reason I always chose Dominos over Papa Johns or Pizza Hut is because the sauce WASN’T sweet. The cheese was almost chunky as if it didnt melt completely. The crust was greasy and I couldn’t get the crumbs out of my fingernails for hours. It would make great breadsticks, but not for a crust. Way too much going on. Sorry Dominos…..

  403. Matt I love the new Pizza | on January 3, 2010

    I love the new crust and sauce and crust. When you change something everyone seems to freak out because it is different. I use to only order thin crust because the normal crust had no flavor. After giving the new crust a try i fell in love. Don’t listen to the above people you did a great job.

    And for those complaining about being diabetic and the sauce being sweeter…What are you doing ordering Domino’s pizza?

  404. Superlativity | on January 3, 2010

    I’m eating the new pizza as I type this, and I’ve got quite a few things to say.

    I was a fan in the 80s, and I accept that the pizza they produced then will never come back, and I understand that. I always get mad at Dominos because everytime they had a commercial for a new kind of pizza, it would look so good on tv that I’d order it, only to be disappointed every single time, so I haven’t had pizza from them for 5 years, though I do get the Lava Cakes (yum, don’t change those!).

    That being said, I’m very pleased with the new pizza. I taste slightly zestier sauce and a more flavored crust as opposed to the cardboard from before, and I’ll tell you what, this is the first time I EVER remember having Dominos cheese that actually pulled up stringy from the other pieces, so that’s definitely an improvement over the fake cheese from before. As for those saying it’s too much garlic, I was actually looking forward to more garlic because I love it, but found that I don’t taste a whole lot of garlic at all, only enough to enhance the taste of the crust.

    I also recognize that no fast food pizza chain will ever compare to a Mom and Pop shop, and if I want to spend Mom and Pop money, then I’ll go to one of those, but when I want to spend less money for decent pizza, I can now add Dominos to my list after 5 years of not buying pizza from them.

    And to the people who hate the garlic and peppers, that’s what Italian food is all about (I’m not Italian, but I grew up with an Italian best friend and they were all about heavy spices in every meal they cooked, as has been the case with every other dish I’ve had that was cooked by Italians)! And the people who’re complaining about the crust, our delivery guy told us the other crusts, brooklyn, thin, etc. don’t have the garlic butter, so you DO have a choice of the crusts.

    Bottom line, IMO, I applaud Dominos for a job well done, and they’ve added my family to the ranks as customers again.

  405. DSmooth | on January 3, 2010

    All the “haters” are complete morons. For years and years Dominos has been the “ghetto” pizza – popular among college kids and those that can’t afford better. Dominos has taken a bold and necessary step to make their cardboard pizza tasty and competetive. For you that want the old pizza back, just eat the box…


    • Anna | on January 18, 2010

      I like you DSmooth u have a good a good personality and ur nice i like the new pizza the old pizza was a bore and now the garlic on the crust is dancing on my taste buds

  406. javagirl | on January 3, 2010

    I ordered the “new…improved..”pizza last night and I saw no difference what so ever. The pizza was the same as it was before, no garlicky crust, no “new cheese”, nothing. Maybe my local Domino’s didn’t get the email, but if you are a major corporation and you roll out a major advertising campaign, you darn better make sure that all your stores are on board and up to speed with the new campaign. Because the store here in Orlando was not!!!

  407. SBlack | on January 3, 2010

    I think the pizza is delicious , me & my friends ordered & absolutely loved it . the garlic crust – BEST PART ! so all the criticism , shutup and don’t eat the pizza losers . I love it !

  408. donovan | on January 3, 2010

    Maybe this new pizza and the old style will fly in the midwest where they like bland fried everything, but to the New Yorkers and Chicagoians, this crap has not and will never fly. I can’t wait to get back to a state where people thump their pizza boxes and not their bibles~ donovan

  409. Brent | on January 3, 2010

    Terrible, terrible, terrible. I am done with Domino’s, which used to be my first choice! Sauce is too sweet (any info for diabetics?), too much garlic, both of which crowd out any chance to taste the new cheese mix. What a terrible idea foisted on us by Domino’s. The old recipe was much better and I’m not convinced in the slightest that your marketing strategy (”responding to our harshest critics”) was true; seems to me it was just an excuse to try something different. I never heard as many complaints about Domino’s Pizza as I do now. Bad, nasty stuff. Next time, use common sense marketing strategy: let us try it out first for a short time and give some feedback, rather than you decide what we like. Bad form, folks…bad form.

  410. Brent | on January 3, 2010

    Papa John’s it is. My wife doesn’t like the new sweet sauce, either. She’s not diabetic, just tired of all these pizza chains thinking the sauce has to be extra sweet.

  411. Jon D | on January 3, 2010

    I hate the new crust. If I wanted garlic bread I’d order it. All this new pizza does is upset my stomach. Domino’s has gone from my favorite to a pizza I won’t order again.

  412. jane | on January 3, 2010

    You added a garlic base to your crust, I wont EVER order your Pizza again. Garlic is repulsive disgusting and loathsome. Make this a choice not a standard. Bye bye dominos.

    • Domino’s Pizza | on January 8, 2010

      You can get the new pizza without the garlic crust, just let the store know when you are speaking to them during your next order.

  413. k fuller | on January 3, 2010

    We had pretty much sworn off Dominos after finally getting tired of luewarm, greast, and basically boring pizza. Tried the “new, Improved version and i’t still way boring and luewarm, just with more garlic. Now garlic improves lots of foods but just can’t save a cheap sleazy pizza. So no If you are wondering if it’s really better, no it’s not just more garlic. Funny, because 10 or so years ago Dominos made a pretty tasty fast food pizza, but i guess years of cheapening can’t be overcome with more garlic

  414. Rocky | on January 3, 2010

    I hope the new pizza is just a marketing ploy to make customers more appreciative of the original product, much the same way New Coke helped Coke Classic back in the ’80’s. We tried the new pizza, not knowing it was new. We just oreder Domino’s fairly regularly and thought we were getting our favorite pizza. We were dead wrong. The garlic overwhelmed everything else the pizza had to offer. The cheese was fine, the sauce was a bit much but I can handle that. The garlic made this the worst pizza I have ever had and it isn’t even close. I understand you had your reasons to change, but I would recommend keeping the original pizza around as an option. Unless/until this new pizza is gone or the original is an option, we’ll be ordering from Papa John’s and/or local pizzerias. I also gave this feedback immediately after we finished what we could stomach of that pizza, something I have never done before. Just felt compelled after trying it.

  415. Joe | on January 3, 2010

    Like everyone else on here, I didn’t like the new pizza at all, especially after it arrived nearly half an hour after the website said it was already here and it was luke warm when we finally got it. The commercial said you could get your money back if you don’t like it, but I don’t see anywhere on the website. I’m working on that. The old pizza was good. As a New Yorker, I didn’t call it pizza, but it was still a good dish, just totally different. The new one just sucks all around, it tastes like any other conveyor belt pizza.

  416. Lily | on January 3, 2010

    Dominos Pizza was always my favorite. The only problem was it would show up burned, with hardly any toppings and with hardly any cheese = CHEAP. The pizza, when made correctly was the best tasting – certainly better than that poisonous papa john’s and Pizza Hut is just ok. Dominos is just like McDonald’s – they are trying to change flavors when all they need to do is change service issues – like actually serve your customers what’s promised on the menu. Toppings, Cheese or say pickles, ketchup at McDonald’s (a harder and harder to find commodity)

  417. | on January 3, 2010

    Domino’s pizza was my favorite pizza…. stress the word WAS. I strongly dislike the new pizza… please, Please, PLEASE give us back the original!!! I was soooooo good!!!!

  418. | on January 3, 2010

    Sorry… IT was sooooooo good!!!!

  419. L Alex | on January 3, 2010

    Dominos pizza was great, the sauce was wonderful and now they want to change this. Yuk. Unbelieveable. If you want to make a change, make the change an option not a must. Offer two kinds. Keep the old and offer the new as an option. We won’t be buying Dominos any more that is for sure. This is awful. Not at all Italian which is what pizza is supposed to be. YUK YUK YUK very bad business practice.

  420. Mike | on January 3, 2010

    Remember “New Coke?”. I think Dominos has made a terrible mistake here. Above, I read that the co. was recently rated #1 out of all limited service restaurants. Now you are alienating thousands, even millions of loyal customers. People that are already big fans of papa john’s, pizza hut, etc. Have pretty much made up their minds. They like those best and will not be swayed by this new pizza. But, there are countless loyal Domino’s customers who have now had their favorite pizza taken away completely. Way to reward the customers that have made Domino’s such a huge success over the years by eliminating the one product they enjoy. I have ordered at least one Domino’s pizza almost every football Sunday for years; not to mention all the other times I would order Domino’s. Last Sunday will be the last. I know you say you have done extensive studies and market research to develope this new recipe, so maybe you have enough data, and don’t really care what I think. However, I think you will fail to attract enough people who currently list one of the other companies as their favorite, to even come close to making up for the amount of current Domino’s customers that will not enjoy the new pizza. Domino’s, you were number one for a reason – PLEASE BRING THE OLD PIZZA BACK!!!

  421. dvr123 | on January 3, 2010

    The weekend after Christmas, we order two pizza’s because we wanted a break from all the holiday food. We’d seen your commericals and thought we’d give it a try. That was the worst mistake we could have made. The garlic on the crust made it greasy. The “new” sauce recipe was so overpowering spicey, we couldn’t even taste the toppings. We both had an upset stomach and heartburn after dinner. It was bad enough, we had trouble sleeping. When we awoke the next morning, we threw the leftover pizza (a full and a partial) in the garbage. What a waste of money. The changes you’ve made to your recipes will be your downfall. We’d been Domino’s customers for more than 25 years, but no more. We’ll be ordering our pizza from one of your competitors from now on.

  422. Roger | on January 3, 2010

    To Patrick Doyle:
    The garlic flavored crust is entirely too strong. It overpowers the rest of the new pizza formula. Sometimes change is good but in this case your team went too far. I fear that you will fall to the bottom of the rankings with this recipie. My entire family doesn’t like it. Please bring back the original recipe or get rid of all the garlic.

    • Domino’s Pizza | on January 8, 2010

      You can get your pizza without the garlic crust if you prefer, just let the store know that you would like your pizza without the garlic crust.

      • tiffany | on January 23, 2010

        okay, but what about that funky smelling cheese. Is there an option? Give the old kind

  423. Scott | on January 3, 2010

    Don’t like the new crust. It tastes like frozen pizza. My 3 kids agree.

  424. Sandy | on January 3, 2010

    I ordered the 2 for $5.99 special on-line. The website estimated 40-50 minutes until delivery. It actually took an hour and 15 minutes to arrive and no one from the store called to explain the delay. The online “order tracker” showed that my pizzas were in a quality check for over 30 minutes. For what? Either they screwed up my order and had to re-do it or they sat there for 30 minutes getting cold waiting for a driver. Then the order tracker said my pizza had arrived when it had not and still has not. I’ve been on hold with the store for several minutes. I’m going back to Papa John’s based on delivery service alone. They always deliver a quality product when promised.

  425. Teresa | on January 3, 2010

    Sorry you felt you needed a change. I liked your sauce, it didn’t burn my mouth. Now it’s just like everyone else. Smelling garlic gives me a headache. Seriously. Hope it works out for you.

  426. Dale O | on January 3, 2010

    It was lousy before, and it’s still lousy. Ordered 3 and sent two to the trash.

  427. Chris R | on January 3, 2010

    Frankly, the negative comments here are unbelievable. I seriously cannot believe that any pizza can be both worse than the original Dominos and be so awful as to prompt such hateful outbursts. Dominos has always been a last resort pizza but I’m looking forward to trying the new recipe in about 30 mins to see if it’s as vile as some here say it is. I really doubt it.

  428. Bob Miller | on January 3, 2010

    My issue is more with your personnel than your product – I was told that when I ordered and asked for a sandwich to be plain that the reason it was delivered with onions was because I [the customer] did not tell the person at your Kennett Square, PA store that I wanted “no vegetables”. I then left a comment on your corporate website and NEVER received even an acknowledgment. I will tell you now what I said to myself then – see ya Dominos!

  429. daniel Bortle | on January 3, 2010

    I tryed the new Domino’s pizza today ! Domino’s has been my pizza of choice for over 5 years but
    no more. How can you be so stupid as to totally drop the old favorite when introducing a new
    product !!! Good-bye old friend… Let me know if your foot heals.

  430. Katie Roepke | on January 3, 2010

    I haven’t tried the new pizza yet but we get dominoes every Monday at school. So we will see!

  431. John | on January 3, 2010

    My children have always asked for Dominos over the competition and one will only eat Dominos. However, they cannot stand the new garlic crust. My wife picked up the new pizza a little over a week ago and my car still spells like garlic; I kid you not. Could our local shop have made a mistake and put too much on? Can it be ordered without the painted on garlic?

  432. Billy | on January 3, 2010

    First taste reminded me of new coke. IMO, there was no reason to change . The cheese had a locker room taste to it. Cheese had a bad taste, texture, and smell to it. I couldn’t tell much difference in anything thing else, especially the new improved crust. Since I used a gift card, a free pizza or money back seemed to be not an option. Very sad. I’ve been a loyal customer for at least 20 years. Unfortunately, I have a few more gift cards to use, looks like they will be regifted.

    Please, please, bail on this idea and bring back the old recipe!!!!

  433. Sanj | on January 3, 2010

    Trying to feed my kids healthy, I was just getting comfortable with the thin crust pizza with grilled chickon and veggies – now with added suger in the sauce and added sodium and fat in the crust, this is going the wrong direction. At least introduce a whole grain crust with low suger crust as an option – I am even willing to pay a little extra for that..

  434. Nick | on January 3, 2010

    Wow!! I feel bad for the people who are in love with the old style dominos! Dominos pizza has sucked since day 1. There were 4 in my area over the past years, they all closed because their pizza is garbage!

    Same thing for all those chains like little ceasars, papa johns, pizza hut.. Gimmicky commercials!! Your pizza should sell by word of mouth, not TV commercials!!! Go find a small local pizza shop in your town, chances are you’ll love the fresh taste versus cheese that is trucked in via a plastic bag!!

    If you live in Philly try Rustica in northen liberties if you want to taste the best pizza around, period!

  435. Chris R | on January 3, 2010

    I just tried the new Dominos pizza. It was barely distinguishable from the original. The new pizza has a bit more spice, garlic perhaps. Cheese and sauce seem identical. Much like the original, it is rubbish. But I like a little rubbish now and then.

  436. Chris R | on January 3, 2010

    I just had another slice and I have more to say. Someone else said that the garlic burns. That’s true, it does. They said it overpowers the other flavors. That’s also true, it totally does. I LOVE cheese. On this pizza I cannot taste it. I really hoped it would be an improvement, but alas, Dominos has made a bad thing even worse.

  437. Susan Styles | on January 3, 2010

    I’ve been ordering from Dominos for ages, but I will not anymore if this crust stays. It ruined my birthday celebration this year! Nothing like throwing away $35 on your birthday!

  438. Stu C | on January 3, 2010

    The main problem is not the pizza…its the personnel…just as before, Dominos cannot be counted on to deliver on time and the customer service is horrible! Even with ordering 2 hours ahead, I still can’t get a pizza on time.

  439. Jennifer | on January 3, 2010

    I will not be trying the new pizza, because the old pizza was so bad, and in the 6 times I ordered over an 8-month period, my local Domino’s delivered burned pies every single time. I have no interest in wasting time and money hoping the new version will taste halfway decent, much less arrive at my house without a crunchy black base. Yeah, I know the ads claim I can get my money back, but I never got a decent apology for the bad food, much less a refund, before, and I wouldn’t cross my fingers now.

  440. Peter | on January 3, 2010

    Don’t like it. Crust just soaked in garlic. Greasy and disgusting.
    We loved the old receipe – ordered once a week. Won’t be back.

  441. Eva M | on January 3, 2010

    Love it! My husband and I didn’t have to throw away the crust; we ate the whole thing. Great Job

  442. Gail Cerutti | on January 3, 2010

    Finished 2 slices of Dominos Pizza a half hour ago, and my mouth is still on fire. Red pepper sauce does not belong on pizza. I can’t buy it again unless I have the option to leave out the red pepper sauce.

  443. Greg | on January 3, 2010

    New pizza is great.. SCAM ALERT!!!!!!!!!!!!!!! Big problem is the delivery charge! $2.00 charge and NONE of it goes towards the driver. That $10 pie cost you $12 plus tax plus you still need to tip the driver. SCAM!

  444. Gail Cerutti | on January 3, 2010

    My daughter just said, “A plane pizza means a plane pizza.” She did not like the garlic. And she’s usually the one who talk sme into paying extra for Domino’s (as opposed to local).

  445. Jan | on January 3, 2010

    Just tried your new pizza- sucks big time! You said spicier sauce, but I don’t think it should burn your tongue. The crust used to have a slightly buttery taste, no more now I just taste burned stuff- maybe spices I don’t know. We ordered extra cheese, well if that was extra cheese then regular must be none. Won’t be ordering again. It wasn’t great before but it was edible, now just YUK!

  446. John | on January 3, 2010

    The new pizza is not good! Our last order unless they bring back the original. People actually like this? The bottom of the box is soaked in grease and the pizza is paper-thin. With the old pizza, you can actually hold a slice without it falling apart; now you can’t because it’s so thin and greasy. The garlic crust is so greasy and way too much salt. Please bring back the old pizza! And while you’re at it, don’t be so skimpy with the toppings – that’ll bring the customers, not soaking the crust in garlic, salt, and grease.

  447. pizza everyday | on January 3, 2010

    Me no likey the new pizza. Crust is too greasy and garlicy, and the sauce is too sweet. I was a very satisfied and frequent customer of the original. I was also a HUGE fan of the cinnamon dots. They were delish! Too bad for Dominos . . . hello Totinos.

  448. Pat | on January 3, 2010

    I’m glad to see that I’m not the only one that hates the new pizza recipe. Dominos used to be my favorite pizza place and I would order once a week. I recently got the new crust (as mentioned by others, it would have been nice to be notified you were changing it) and it was horrible. Too greasy. Too much garlic. Crust wasn’t as good as before. Usually I order extra to use leftovers for lunch and couldn’t even bring myself to eat the leftovers. They told me I could order the crust without garlic and I did so, but what I got wasn’t like the old pizza. Please change back to the old recipe so I don’t have to find another pizza source.

  449. N WELLINGTON | on January 3, 2010


  450. Kim | on January 3, 2010

    Our family has been eating dominos for years and i agree that it was sort of drab, not my favorite pizza but raising kids that eat a lot it was the best bang for the buck. I bought the new dominos pizza last night and I was truly impressed. Very tasty. Keep it up and it may become my favorite!

  451. Kim | on January 3, 2010

    A suggestion. for those that like the older pizza sauce and flavor, you can offer original flavor and the newer flavor to keep all of your customers happy. I enjoyed the newer flavor myself especially since i love garlic! that’s what pixxa is all about!

  452. laura sfiat | on January 3, 2010

    terrible crust!!!!! I HATE THE GARLIC!!! before it was the best pizza, we all loved it ! WE WANT IT BACK the way it was!!

  453. Ed | on January 3, 2010

    There is a bunch of people here complaining about the “New Pizza”. Let me tell you its a big improvement from the old stuff. I am sure that the same people complaining about it, and mentioning the “New Coke” thing, are the same people that didn’t like the switch from black and white TV, to color TV. Change and modernization are a good thing.

  454. S | on January 3, 2010

    I Just tried a few slices of the “new pizza”, and they were quite delicious. When I saw the pizza in the box, I noticed they used real onions, not pre-frozen. I ordered mine with light cheese, so I was able to really taste the new sauce. It was nice and sweet. As someone else mentioned, it is comparable to Papa John’s. The garlic used on the crust was also tasty as well. The pizza is still quite greasy (but I believe their old formula was just as greasy) – not a big deal, most pizza is greasy. I only wish the crust was a little thinner (I’m a big thin crust/Brooklyn style fan) and that we had the option to have the pizza prepared well done. Other than that, the pizza tastes great and fresh!

  455. Beckie | on January 3, 2010

    Yuck! Dominoes was my FAVORITE before they “reinvented” the pizza. The sauce tastes too sweet, like RAGU and crust tastes like they saturated it in that icky garlic sauce that Papa John’s gives out. I will not get Dominoes anymore unless they change it back which is too bad because my Husband and I ordered it almost weekly.

  456. Cornered & Disappointed | on January 3, 2010

    Add me and my family to the list of not liking the change. Pizza night was a regular thing with us, and we were committed to Dominos (our local pizza hut had horrible service). I like garlic, but one bite into this was an immediate garlic overload. Maybe its my location, maybe its not.

    Either way, I shouldn’t HAVE to order it with garlic. I should have a choice. I really hate that I have to look for pizza somewhere else now.

    I’ll probably just stick with DiGiorno. Half the price and (now) it also tastes better. =(

  457. Concerned | on January 3, 2010

    New Pizza does not taste very good – disappointed and thought about asking for a full refund tonight for my dual pizza order. Is Dominos trying to reduce cost by producing a lower tasting product with cheaper ingredients? My next Dominos pizza order will only occur once the old pizza is brought back. I project that Dominos will lose 5% market share annually over five years – 25% cut in sales and revenues leading to some outlets closing. Dominos management is blowing it big time…unless it is a gimmick – get everyone to order new pizza for 90 days and then reintroduce original pizza and give everyone a choice – of course! If not, your profitability will be negatively impacted due to poor tasting pizza.
    Signed: concerned pizza fanatic.

  458. Andrew | on January 3, 2010

    New pizza sucks. I will not reorder until the original recipe returns. The old crust and sauce were the best ever. I miss it and you will miss my business.

  459. Alicia | on January 3, 2010

    My husband never wanted to order dominos for many of the reasons stated on the commercials and when I saw the commercial today I made him go pick up a pizza. He was reluctant but I did hear if you don’t like it they pay you back so it could be a total loss.

    Well we tried it and loved it!! Great job Domino’s!!


  460. Mike | on January 3, 2010

    The new pizza is TERRIBLE!! Our family ate Dominoes every Thur or Friday, NOT ANYMORE! We have now become regular customers at Pizza Hut. If you change the reciepie back you might win back our business.

  461. Ry Ry | on January 3, 2010

    i just wanted to say i had the new pizza today and i think it is the best pizza i have ever had love the new things you have done with the pizza

  462. Pete | on January 3, 2010

    It is the same pizza. They added some spices and garlic salt, thats it. The sauce is the same, just has a few more spices to try to counteract the disgustingness. The cheese seems exactly the same, possibly another ingredient to give it a litte different taste. The crust is really good though, just do something about that sauce. It still tastes like crap.

  463. Bill | on January 3, 2010

    I don’t know who thinks it is an improvement but I had one of the so called new and improved pizzas a couple nights ago and I must say I will never have another Dominos pizza. I think the Garlic is the worst idea ever if someone wanted garlic on their pizza give them a garlic dipping sauce don’t force garlic on everyone. I think the new crust is like cardboard and as far as the sauce? I got one question what happened to the tomatoes? pizza sause is suppose to be tomatoe sauce. As I said terrible and I will never buy another pizza or even a slice of Dominos at least till they wake up and go back to what was good.

    • Domino’s Pizza | on January 8, 2010

      If the garlic crust isn’t your thing, you can ask the store to make your pizza without adding the garlic. We’d recommend asking for “hearty marinara” if you are looking for a sauce that is similar to the old recipe.

  464. lea | on January 3, 2010

    i was hoping that “new pizza” meant some new healthy and/or organic option. instead it sounds like you made your pizza even MORE unhealthy, loaded with more salt, fat, and sugar. GET WITH THE TIMES. congratulations for helping the our country’s obesity, diabetes, and heart disease rates.

    btw, the whole delivery charge that does not go to the driver? that alone makes me glad i dont order your nasty “food.”

  465. lea | on January 3, 2010

    so i cant find the sugar content of your pizzas on your site. also, you have not updated the nutrition section to reflect your new pizza. gmo corn and lots of gmo soy, right? and are you kidding with the sodium content? am glad i heard about your new pizza, i feel scared straight.

  466. s.razaa | on January 3, 2010

    I have been reading comments since this morning when I posted mine. Since your company is in a mode of “airing out” your laundry how about starting a webpage featuring a graph that will quantify the responses? Your categories could be:

    Loved old style- hate new style
    Hated old style – love new style
    Never liked dominos pizza at all – still don’t
    Never liked dominos pizza at all – I’m converted

    Then allow the public to track the results until a day before the superbowl. Then pay the going rate for a superbowl commercial and on game day reveal the results. With 34 days left till game day at an average of 100 daily responses in addition to the existing 450 you will have a nice idea of where your profit margin is for 2010.

    IMO, sounds like three to one don’t like the new style.

  467. Frank Almaraz | on January 3, 2010

    Sorry Dom, I fell for the advertisements claiming you were improving and listening to the people, that was a mistake I will not repeat. I could taste the garlic (boy could I taste the garlic), but my sausage and onion pizza had scant onion and less than scant sausage, my double peperoni was no better. I thought I was just being critical then my nephew came over and took one bite, threw the rest away. It’s really, really, bad. A swing and a miss.

  468. scott mamach | on January 4, 2010

    bring back the old sauce! i will be going pizza hut from now on

  469. TeQ | on January 4, 2010

    After 16 years of arguing with my wife so that I could order dominos, I finally have to concede that anything else is better (now)

    A smarter marketing team would have made a new style of pizza and kept the original as a standby for your existing customers. There are a million pizza places, we liked the old stuff..

  470. TeQ | on January 4, 2010

    I meant to add that the new garlic/parmesean tastes like sweaty armpits.

    Also the pizza was cold and took twice as long as usual to deliver.

    Even reheated it tasted like armpits, just sweatier.

    I’m so annoyed that I’d never come back even when you bring your old ‘formula’ back.

  471. JRGofLO | on January 4, 2010

    I tried the new pizza here in West Lafayette IN last week and was pleasantly surprised. I thought it was pretty good. Much improved over the mediocre pizza of the past. I especially liked the garlic crust. Still, although there is tight competition here, convenient location and pricing along with the revised recipe will likely keep me ordering.

  472. jt | on January 4, 2010

    I don’t like this new crust. This is the same as when Coke changed to New Coke. My pizza was a soggy disaster by the time I got it. The only thing I could eat was the toppings and I had to throw the rest out. They need to give the option of the old crust. I didn’t even know they had changed anything. That’s $15 I will never get back. I would call the store and complain but it wouldn’t do an good. I guess I will have to switch to Pizza Hut even though I can’t stand there service.

  473. AL | on January 4, 2010

    NEW PIZZA NOT GOOD! my kids can’t eat the sauce cause it burned their lips. i didn’t know i had Hawaiian cause all i could taste was butter, garlic and hot peppers. They all tasted the same. I used to buy a lot of dominoes, but no longer. sorry you lost us!!! Papa Murphy’s all the way. at least we won’t burn from peppers and taste something other than garlic butter. ugh.

  474. June Horn | on January 4, 2010

    Tried the pizza last night and did not like it. The dough was not right. The sauce was awlful. Where do I apply for a refund?

  475. Pizza People | on January 4, 2010

    My family does not like the new pizza. The crust was awful, the pizza was greasy, and we did not like the sauce. Time to look for a new pizza place.

  476. ed | on January 4, 2010

    too much seasoning and too much grease. There was never a reason to change anything. They are just using alot more seasoning to make up for the taste of using cheaper ingredients.

  477. Mark | on January 4, 2010

    Tried the new pizza last night and the family and I agree that it is no better than before. Not a fan. Will not be ordering from Dominos in the future. The crust had no taste and the sauce was too spicy.

  478. Jimmy “The Greek” Calipa | on January 4, 2010

    You people are stupid….any company that actually listens to the consumers and completely changes their recipe because of OPINIONS, is quite amazing. Aren’t we the country that loves greasy, overly fattening foods? Get a grip on life! Most of you are probably commenting because you think you’ll get something free in return. Stupid retards of America…

  479. dw | on January 4, 2010

    Garlic COW-PIES… terrible. cant believe you betrayed your loyal customers to attract new market share with this crap. OH YES YOU DID. (snort) So-long suckers.

  480. Rhonda | on January 4, 2010

    Susan Styles | about 22 hours ago
    “I’ve been ordering from Dominos for ages, but I will not anymore if this crust stays. It ruined my birthday celebration this year! Nothing like throwing away $35 on your birthday!”

    LOL! $35?

  481. howdareyoudominos | on January 4, 2010

    Why are you trying to mirror Coca Cola, this is a silly stunt just like Coke’s and it stinks.
    I had been loyal to Dominos my entire life and now you make this ridiculous change that has made the pizza flavorless, I’m DEVASTATED!!! Guess I’ll have to get used to DiGiorno.

    The pizza tasted like all other pizzas; Little Caesars, Pizza Hut, Mr. Gatti, Cici’s Pizza, Chuck e Cheese, it was so awful, the cheese did NOT melt, didn’t notice the pizza sauce as it hardly contained any, the Panko at the bottom of the curst was gross and took away from the pizza taste, the dough was not tasty, I ordered it w/out the garlic flavored butter, why does pizza need that?
    I called back the Dominos where I ordered it from and not once did they tell me they’d give me my money back, they offered to try to remake a better tasting pizza for me, of course I did not bite, how could they make it any better??

    GO BACK TO THE ORGINAL DOMINOS PIZZA, it was perfect the way it was.

    Mr. Weiner perhaps you should work for free now that you’ve made this Horrendous Blunder!!!!!!

  482. Wanda | on January 4, 2010

    GO BACK TO THE ORGINAL DOMINOS PIZZA, it was perfect the way it was.we tied, didn’t like, will go to Pizza hut ;O(

  483. NoYouDIdn’tDominos | on January 4, 2010

    Perhaps those expressing their dissatisfaction w/Dominos’ “new pizza” are those that were loyal to Dominos prior to this change and were satisfied w/the pizza as it was and have never asked for any changes from Dominos, there is NOTHING wrong w/that (no need for name calling), they were Dominos customers because they liked their pizza not because they wanted something different, if they wanted something different they would order pizza from other providers, thus they should express themselves here to let Dominos know what a failure this “change” is and Dominos should listen.
    This is the purpose of this page is it NOT?

  484. Bob | on January 4, 2010

    The new sauce has too much red pepper.
    I think the new cheese mix is too salty.
    The new crust is good, but keep that garlic butter away from it. (I don’t like lifting a piece of pizza from the box and see a little ‘pesto’ ring)

    • Domino’s Pizza | on January 8, 2010

      If garlic isn’t your thing, just ask your store to make your pizza without the garlic crust. The new sauce does have a bit of a “kick”, if it is too much for your tastes we’d recommend asking for “hearty marinara” on your next order.

  485. EZ | on January 4, 2010

    I wanted a Dominos Pizza last night during Football, I got delivered something from the Freezer Section of the Grocery store. This new Pizza was YUK.

    Dominos, What are/were you thinking. Your new flavored pizza is NASTY. I loved the original now you had to go and change that perfect recipet. FIX IT now before you you take a financial dive like Coke did.

    Be true to yourself and your loyal customers. Or at least give us the original to choose from off your menu.

  486. | on January 4, 2010

    It’s worse than the old pizza. The crust is like mushy Wonder Bread, which is not new, but now it has salty, fishy-tasting (canola?) grease on it. The sauce and cheese seem unchanged. You should quit playing games and start using Stanislaus sauce, Grande cheese, and a basic crust made with olive oil or no fat. It’s not rocket science. I wanted to like the new Domino’s, but it’s no good.

  487. tate | on January 4, 2010

    the new pizza is awesome!!!!!!!!! can’t wait formy friends to try it!!!!!!!!!!!!!!!1

  488. tate | on January 4, 2010

    i especially like the garlic flavored crust . the garlic is good!!! i also like the cheese and sauce.the sauce is sweeter and the cheese is cheesier. it’s even better than the last pizza!!!

  489. tate | on January 4, 2010

    how can you people say that the pizza is bad? the last pizza they had was gross!!!!!!!!!!!!!!!i like the upgrades they have given the pizza.

  490. pizza-every-week | on January 4, 2010

    We get pizza at least once a week, it’s convenient and quick for those busy days. but this pizza is terrible. thought we’d try it since they’ve “improved it” but it is expensive and tasteless…reminds me of those horrible “lunchables” that some kids get…dough with watery sauce and tasteless cheese….and a brush of goop with garlic powder in it, in case you didn’t think the pizza was greasy enough….won’t go back to Dominos again…

  491. jennifer griffin | on January 4, 2010

    this pizza is gross, i rather eat the old pizza. They’re too greasy and too much on the crust. ima stick with the ma and papa pizza shops

  492. Mike | on January 4, 2010

    The pizza was a huge improvement. I like the garlic sauce on the crust but it’s waaaaaaaay too much! It make’s the crust and box soggy and when hot can burn your hand. I would work on that. Everything else was great.

    • Domino’s Pizza | on January 8, 2010

      Our new buttery, garlic crust might not be for everyone, but if you still want a hint of flavor ask the store to go easy on the seasoning.

  493. henry | on January 4, 2010

    I hate the new crust. go back to the way it was!

  494. Bonnie | on January 4, 2010

    I had the Cali Chicken Bacon Ranch last week, with feta instead of bacon, and have to say this is one of the best pizzas I’ve had in a very long time. I’ll definitely be having that one again!

  495. Whitney | on January 4, 2010

    I’ve neve liked Dominos pizza but my friends ordered some last night and it was delicious. I can really taste the impovent :) Good wok guys!

  496. Joe | on January 4, 2010

    How do I get my Money back? ALL of it.

  497. Greg | on January 4, 2010

    Yuck!!! The new pizza is horrible… Allow the option to get the old crust back or lose a customer for life, your choice… I can always buy a clove of garlic at the grocery store and skip the pizza for the same taste…

  498. Mark | on January 4, 2010

    Absolutely the worst $20 pizza I’ve ever had in my life. It was worse than frozen pizzas I’ve eaten. There was hardly any toppings, the crust tasted like cardboard and the sauce was aweful. Can I get my money back?

  499. dennis betts | on January 4, 2010

    you been selling pizza like crazy for 40 years and now you change it ?? is this change just for the sake of change like everything else these days ? i have been ordering Dominos once a week for 20 i have to try to find someelse that delivers…the new pizza is HORRIBLE !!!

  500. Glenn | on January 4, 2010

    Trying to be a Pappa Johns? Their pizza sucks also.

  501. Karen | on January 4, 2010

    How do you get your money back? We ordered the new pizza not knowing the changes. The crust tasted like garlic bread one would eat with pasta. You should have the option of new or old crust. We gave alot of pizza to the dogs.

    • Domino’s Pizza | on January 8, 2010

      You can order the new pizza without the garlic crust, just ask the store during your next order.

  502. ROB | on January 4, 2010

    Hey, from Chicago. I finally decided to order my old favorite 3 1-topping medum pizzas for $5 ea deal tonight after receiving enough e-mail notices about the changes. While waiting for my pizzas I have been reading these reviews and honestly getting nervous about my order. I have to admit while trying to type this message I have eaten 3 slices and honestly have to say I actually ENJOY it. My only question question would be (I know you can request it when you phone order) is that the crust be baked a little “crispier”, “well done”. I will be continuing my patronage.

  503. Nimrodme | on January 4, 2010

    Cant stand the new pizza. I was a fan of the original for over 20 years. This new one belongs in a garbage pale somewhere. I used to do alot of business with Dominos, sadly with the sorry new pizza, Dominos has permanantly lost my business.

  504. Rachel | on January 4, 2010

    Just tried the new pizza. I like it a lot and so does my boyfriend. The box is not soggy. The pizza arrived hot and delicious. The pizza has way more flavor and a nice, sweet, spicy balance for the sauce. The crust is not drenched in butter and garlic but gives a nice balance and makes it where I don’t have to dip the crust in sauce but can eat the crust by itself. We also got free wings with the pizza points we collected. All in all a great meal for a great price that I would order again!!! Everyone should try the pizza and make their own decisions don’t let the negative Nancy’s deter you from trying the new pizza.

  505. Sarah | on January 4, 2010

    personally, i think the new pizza is okay, but not nearly as good as it was before. but seeing as how there are some people that absolutely love it and some that hate it, could we please at least have the option to choose? then both the old and new customers would be satisfied.

  506. Mary Malik | on January 4, 2010

    didn’t care for the crust–could not tell any difference with the sauce or cheese–please offer the original crust as an option, or I won’t be ordering anymore.

    • Domino’s Pizza | on January 8, 2010

      You can order the new pizza without the garlic crust, just ask the store during your next order to make your pizza without the garlic crust.

  507. abachan | on January 5, 2010

    Appreciate you coming up with a new pizza…some turnaround you are hyping about…BUT don’t say that you have been serving an inferior , sub standard pizza all these year….pls don’t insult those customers that were loyal to your pizzza before this “lame turnaround” pizza….pls hire a better PR firm….

  508. Unhappy | on January 5, 2010

    How do I get my money back? I placed and paid for my order online…and not one person in this house liked it.! Please please….give us the option of the other crust. We miss Domino’s!!

  509. Robyn | on January 5, 2010

    Was so disappointed in the new pizza, I love spicy foods, but this was over the top, gave m horrible hearburn n was sick to my stomach the next day. My husband felt the same way.Won’t be ordering again.As far as he crust was to greasy , he sauce was ok, and could see no difference in teh cheese, but then maybe thats because there was barely any cheese to begin with. Was a goopy mess.

  510. Tim | on January 5, 2010

    My wife and I were impressed as we watched your new TV ads talking about the new-ly improved pizza, were struck by the “honesty” and had already decided to try it out for dinner Monday evening, 1-4-10. So i looked up the number for our local Dominoes and we called in our order. My wife was put on hold immediately upon answer. She waited over 5 minutes. I then told her to just hang up and call back. We did. Again, we were immediately told to wait and were put on hold. This time we waited on the phone for over 11 minutes with noone ever answering. We called another pizza restaurant, who was very courteous and immediately took our order. On our way to pick up the pizza, we drove by our local Dominoes that we had tried to place an order with. There were absolutely NO CUSTOMERS at the store. We picked up our order from the very friendly employees at the other family-owned joint and took our fresh hot pizza home and enjoyed it. Too bad we can’t even TRY your “newly-improved” pizza because the service is so bad we can’t even place an order for it! Have a nice day!

  511. Jason | on January 5, 2010

    Is the new sauce and cheese only on this new “hand tossed” crust with the butter? Our family only eats thin crust. Did you change that too, since that was the cardboard tasting crust? Is the new sauce and cheese on the thin crust pizzas? I can’t find any details and the stores will not tell me, which I cant image is a good sign.

    • Domino’s Pizza | on January 8, 2010

      Thin crust pizzas get the new sauce and cheese as well.

  512. Mark Harnishfeger | on January 5, 2010

    My kids love Dominos pizza but they would not eat the new pizza. It was horrible! Out of the 5 people in my family only my wife thought the new pizza was just OK. Please go back to the way it was or we will have to find a new favorite :(

  513. Becky | on January 5, 2010


  514. Dan | on January 5, 2010

    All these domino stores are NOT ON THE SAME PAGE. I was excited to try the new pizza and I can tell you without a doubt they are not using a real cheese (at least not at Dominos on Pulaski in Chicago). They are using the same processed crap that breaks apart when you grab a slice (not at all like the video where they grab a slice and the cheese stretches).

    So that only leaves one of two possible explanations. Dominos is advertising this new pizza w/ new ingredients at all stores and not all are on board or they are flat out lieing about the cheese.

  515. Dennis | on January 5, 2010

    This is the best pizza that i have ever got from ya’ll, keep up the great work!!!!!

  516. Phil | on January 5, 2010

    I’ve had my last Dominos pizza until the old crust is back.

  517. Jerry | on January 5, 2010

    BIG mistake! Been ordering now for over 10 years, and thought they screwed up the last two. Don’t like your competitors pizza, but will now try to find another good pizza. Maybe you should have given people a choice to see if it would fly. Remember Coca Cola?

  518. Dan | on January 5, 2010

    Honestly, by biggest problem with Dominos has been the processed cheese. All I want to know is how do I order a pizza where it looks like the video where the cheese is real and stretches when you grab a slice. I called the domino’s on Pulaski to complain the cheese seems like the same processed cheese and they told me “No it’s the new cheese”. So what’s the deal? Should the new pizza have stretchy cheese like in the video? or was that just some false advertising/trickery?

  519. Lisa | on January 5, 2010

    Dominos should be sued for LYING and false advertising!!!!!!!!!!! In That commercial they say that they will REFUND THE FULL PRICE if not satisfied. Well, Me and my Husband got a new and improved pizza from them about 3 weeks ago. It was not only NASTY, but the GREASE on the bottom of the box (which left a stain on my car seat) was so bad, we could NOT eat it. We called and complained and they acted like the DID NOT CARE. Never said they were sorry that we did not like it. NEVER offered a refund. They just said they changed it because alot of people on facebook wanted a change. LIARS!!!!!!!!!!!!!!!!!

  520. Deb | on January 5, 2010

    My family does not like the new pizza at all. We used to order Domino’s every Wednesday because our local Domino’s had a special. Will not be ordering Domino’s anymore. Thank goodness we just recently got a Papa John’s in town!

  521. Brian | on January 5, 2010

    Your adding grease?!? Has the Domino’s Leadership Team collectively fallen on their heads? Wiping up the grease stain on the table certainly can’t be the qualities you want to demonstrate with your new receipe. Your PR campaign is is way off the mark too; who admits to doing a terrible job for 40 years and not considering the contingency of your receipe not working out? New Coke, enough said.

  522. CF | on January 5, 2010

    I used to work there years ago. The crust has changed multiple times, and never for the better. Start with what you had in the 80’s, then go from there. I dont see a garlic butter doing any favors. Ever heard of using a different oil, guys?

    Adding herbs and or spices to the sauce isnt going to work either, if you did not change the sauce base. We tried that years ago to no avail. What did work was using a different paste than what you have used for more years than I can remember.

    Is the cheese still that quick freeze nonsense? I dont really care if its shredded, the flavor disappeared when it was switched to the quick frozen cube garbage. Unless its fresh unfrozen cheese you didnt fix that either.

    All those conveyor ovens are not doing you any favors either. The old bakers pride deck ovens do a lot better job and give a end product with better results than any blowing hot air conveyor oven.

    Good luck if you guys are really trying to improve your product.

  523. MC | on January 5, 2010

    Really? Domino’s people, were you living in a cave before? You were “shocked” to hear people thought your pizza sucked? But you hear a lot that your crust tastes like cardboard, etc. So your whole advertising campaign is based on the realization that your pizza sucks, so now you are going to make it suck less by actually make it taste like real pizza. Crispin et al, you folks are genius. …And still charge the same price with “higher quality” ingredients…meaning you’ll sacrifice margin…Right……..

  524. Kaz | on January 5, 2010

    I was excited about the new pizza but it was a disappointment. It was like eating a frozen pizza similar to Digiornos. Sorry Dominos but I rather go somewhere else for pizza. Do I go back to my local Dominos for the refund?

  525. Jen | on January 5, 2010

    LOVE IT. I grew up eating Dominos pizza and can only remember it being bland. I can not tell you how much better it tastes. Dont let the negative nancy’s make you change it back.

  526. Ken | on January 5, 2010

    For health reasons, I am required to be on a low fat diet. After having heart surgery, we discovered the Dominos was the only company that would make a pizza the way I needed to have it made. Basically, no grease from the crust and only half the normal amount of cheese. Sure, I would rather have a totally loaded pizza but I can’t and Dominos has taken care of what I needed for 13 years. I was shocked when I received the first new pizza. The cardboard was soaked with grease and the crust was covered with butter. Please find a way to give us the option to have the pizza the “old” way or the “new” way for those who do like it. Thank You.

  527. Susie | on January 5, 2010

    I am going to give you some pros and cons on your new offering.

    1. The sauce is better with the spicy flavor, it tastes more interesting and that is an improvement.

    2. The texture of the crust is FAR better

    3. The buttery garlic flavor on the crust is really too salty…I like garlic its not a bad idea but the flavoring is so salty that it makes you not really want to eat much of it. If you could have garlic flavor with HALF the salt I would say that is a great place to start to modify this recipe.

    Great start, please just reduce the salt in that butter flavoring and it will be a great improvement!

  528. Brittany | on January 5, 2010

    I used to love Dominos pizza. It has always been my favorite. I can’t stand the new pizza. I agree with many of the others that we should have the option to order the old recipe if we wish.

  529. Susie | on January 5, 2010

    Oh boy, 2 pieces and 2 Zantac later…this is not a good thing Dominos….sorry I tried it but that garlic is waaaaaaaay too much.

  530. Phillip | on January 5, 2010

    I ordered a pair of pies after seeing the feature on the CBS Early Show. Bianca Solorzano stated “(Domino’s is)…completely changing the pizza.” I was expecting a better “grade” of pizza. I feel I was cheated by a slick marketing campaign that promised more than it delivered. Tonight, I made a pizza at home. For cheese, I used a block of Biazzo premium part skim mozzarella cheese that I shredded myself. The ingredient list states: pasteurized part skim milk, cheese cultures, vinegar, salt and enzymes. The cheese pulled up stringy from other slices, just like in the video. What is the ingredients list of Domino’s new cheese?

  531. Sarah | on January 5, 2010

    the new pizza sucks!! BRING BACK OLD TIMESSSSSSSS

  532. Randy | on January 5, 2010

    Well, I for one am anxious to try it. I did not like and did not buy the old pizza because I didn’t like the sauce — it needed a bit sweeter, which is the way I make my own homemade pizza — and people seemed to like it. I will probably try to order some this week. I’ll let you know! Thanks for thinking about a change.

  533. Cathy | on January 5, 2010


  534. Cathy | on January 5, 2010

    What happened to the great pizza and quality ingredients that Mr. Monaghan started with? Don’t pat yourselves on the back too soon. That was a lot of money and time to reinvent the (pizza) wheel.

  535. G | on January 5, 2010

    I do not like the new crust. The garlic flavored is to strong.
    Does anyone know if you can still get the pizza crust the old way.
    If not I will not be ordering Dominoes any more.

    • Domino’s Pizza | on January 8, 2010

      When you call the store ask them to make your pizza without the garlic crust and they’ll take care of you.

  536. Jes | on January 6, 2010

    I don’t taste much of a difference between the old version and the new version except for the breadstick style crusts. But I can’t believe how many complaints there are on here. It’s really not that much different to me, and the subtle differences that were made are all good. I don’t think the sauce is sweeter or much different…it’s just a very mild improvement in my opinion, and same goes for the cheese. But iIf you’re going to end up going back to the old version, please offer the choice of having these “breadstick style crusts” because they are great. I still remember the first slice I had and how I was shocked at how tasty the crust was. I don’t taste much of a difference between the old version and the new version except for the breadstick style crusts. But I can’t believe how many complaints there are on here. It’s really not that much different to me, and the subtle differences that were made are all good. I don’t think the sauce is sweeter or much different…it’s just a very mild improvement in my opinion, and same goes for the cheese. If you do end up going back to the old version though, please offer the choice of having these “breadstick style crusts” in the future because they are great.

  537. Cuse | on January 6, 2010

    Sure, you may have pleased “Adrienne” with this new recipe, but what about the millions of people who liked it the way it’s always been? Domino’s is what it is (or was what it was) – you don’t walk into McDonald’s and order a burger and then complain that it’s not filet mignon.

  538. Chris LaTouche | on January 6, 2010

    Coming from a crust connoisseur, I have to say I’m disappointed with the new crust. The thing is, if I wanted breadsticks, I’d order breadsticks. I don’t want garlique or parmesean cheese on my crust so I’m hoping you guys switch back to the old. As far as the other ingredients, I could not tell the difference. I wish I would have saw the commercial earlier and I would have known to get a full refund. Sorry guys.

  539. Patrick | on January 6, 2010

    I’ve never liked Domino’s crust or sauce. I prefer Pizza Hut’s or Conan’s (an Austin, TX chain.) Unfortunately, Domino’s is cheap, so every time my company orders pizza, its Domino’s. Perhaps having more than one crust and one sauce would satisfy more people. I agree that the old sauce and crust were “cardboard and catsup.” I’ll try the new product. Please pay more attention to your customers in the future.

  540. D Phier | on January 6, 2010

    I don’t like it!

  541. Scooby | on January 6, 2010

    Excellent New Pizza. A bit heavy on the garlic, but a much better improvement. No more cardboard crust!!!!!!!!!!! Like the minor addition of the provolone.

  542. John Anthony | on January 6, 2010

    I for one, do not like the new crust. It leaves you horrible breath. Will not re-order, and I was a Dominio’s fan for a long time. Bring back the old crust (no garlic added)

    • Domino’s Pizza | on January 8, 2010

      If you’d like to keep your breath minty fresh, when you call the store ask them to make your pizza without the garlic crust.

  543. LC | on January 6, 2010

    I think Domino’s has done a wonderful thing, listening to our feedback and making an entirely new pizza. I love the new taste, sauce and cheese. Those of you who think the old style was better, have really bad taste buds. I think the new pizza ranks up there with Papa John’s in freshness and taste and certainly kicks Pizza Hut’s butt.

  544. Ben | on January 6, 2010

    Didn’t care for it at all. I didn’t care for the smell of the cheese (it just about floored me), and it just didn’t taste good to me, or the ol’ lady. I really liked the old pizza. Loved it, in fact.

  545. Ben | on January 6, 2010

    Oh yeah, one other thing: I concur w/many others – ’twas super greasy. I mean, I don’t expect to maintain my svelte figure by continually ramming pizza down my gord, but it’s nice to have a grease-free pizza and pretend I’m eating somewhat healthy for the night…

  546. Wendi | on January 6, 2010

    I loved dominoes pizza but this new pizza is gross! The garlic is way too strong and it’s too greasy. The crust use to be my favorite part. PLEASE bring back the original !!!!!!

  547. Ben | on January 6, 2010

    ONE LAST THING (sorry). I know you guys and gals at Domino’s could be fine-tuning things, or continually working to improve the new pie. I love the company in terms of service, etc, and will be back if the pizza gets further refined and/or fine tuned to the point where it tastes good to me again.

    God bless!

  548. meandmy5 | on January 6, 2010

    I loved the new pizza, kids and hubby did to! I like the sauce, it was much milder, I don’t like strong sauce on a pizza, I would get it light before.

    • Domino’s Pizza | on January 8, 2010

      If you’d prefer a milder sauce, try “hearty marinara” on your next pizza, it is closer to our previous sauce recipe.

  549. Michael S | on January 6, 2010

    I want an option for the customers who actually LOVED your original recipe. I don’t like your new pizza. And I am a fan of some pizza places flavored crust, and I like papa john’s sweeter sauce. But I LOVED your old pizza.

  550. Scott | on January 6, 2010

    How can it the Cheese: Shredded cheese made with 100% real mozzarella and flavored just a hint of provolone and still be 100%? Using a filler type cheese and cheaper ingredients. Just like they did with the new coke, that didn’t work either. Its a terrible pizza and you will lose long time customers.

  551. Nolan | on January 6, 2010

    I loved the new pizza!! I have not really liked pizza for some time and Dominos was the only place I could go before to get ok pizza. Now, it’s the ONLY place to go to get AWESOME pizza! It was amazing. Thank you very much! Really.

  552. BradleyJ | on January 6, 2010

    Was hesitant to order after reading some of these reviews … but I’m sitting here now with it in front of me … and I have to say it’s FAR better than before. The pizza before was probably the worst around and only tolerable because it’s all that was usually open late and would deliver. Now it’s actually a decent pizza. Thumbs up

  553. Pat Williams | on January 6, 2010

    I loved the old pizza recipe. The new is good but a bit spicy for me. Not all people like spicy.
    why don’t you offer both? The original and the new.

    • Domino’s Pizza | on January 8, 2010

      We’d recommend or you ask for “hearty marinara” on your next pizza if the new sauce has too much “kick” for your tastes.

  554. Ashley W. | on January 6, 2010

    Dominos Pizza was the only pizza that my siblings and I liked when we were kids. My dad worked for Dominos, and I have been eating it just about every week for 20 years. I just want to say how fantastic the new recipe is. I was getting tired of the old recipe, but the new added flavors just put it back on top. Thanks for making the change!

  555. Sharon | on January 6, 2010

    You’ve got a winner, don’t change a THANG!

  556. doug | on January 6, 2010

    Let me say that I’ve had pizza is nearly every state in the union, from Chicago style to New York to California to everything in between, and let me say that Dominoes has hit a home run. Thought their pizza before was reprocessed crap. New pizza is flavorful, zesty, crispy and delicious. Whatever you guys did, it worked. For franchise ‘za, you guys took the lead.

  557. John | on January 6, 2010

    Just tried the new pizza. It’s WAYYYY too much garlic. It’s better than the old pizza which was dog food but it’s still not as good as the Papa. Sorry guys, you didn’t hit the bullseye. If want people to buy more pizza try making it cheaper instead of adding garlic to dog food. Why do you charge a delivery charge, you’re a pizza delivery company! What a rip off, just a way to hide price increases!

  558. Valerie | on January 6, 2010

    My teenagers and all their friends are disappointed with the new changes. The hand-tossed crust has far more garlic and salt than anyone cares for, and the sauce is too spicy. Anyone with kids will stop ordering this. What a shame. We’ve ordered Dominos for years; now we’ll have to find someone else.

    • Domino’s Pizza | on January 8, 2010

      If the sauce has too much of a “kick” we’d recommend you ask for “hearty marinara” on your next pizza. You can call the store and ask them to make your pizza without the garlic crust.

      • Nick | on January 9, 2010

        How about an option of being able to simply ask for the OLD pizza with all of its ingredients???????????????

  559. Jason | on January 6, 2010

    I tryed the new pizza and had hartburn all night. It was not a fun night at work. Then when I contacted the store they refused to give me my money back. insted of refunding me like the garunteed, thay said I could come and pick up coupons for a free pizza. IM NOT HAPPY AT ALL.

  560. Dave | on January 6, 2010

    I think the new crust was OVERCOMPENSATING with a ridiculous amount of the garlic butter spread. Tone it down a little! After about 2 slices the crust was just too much to handle and started making me sick. Overall, I like every change and it tastes great but please change the spread you put on the crust a little. Make it not so overpowering. Thanks!

  561. Bryan | on January 6, 2010

    adding some garlic butter concoction doesn’t make the crust better. A turd is a turd, no matter what you put on it. Thank goodness for the money back deal. They should have had it since they opened. barf!

  562. I like pizza | on January 6, 2010

    Do yourselves a favor and end it once and for all. And by “it”, I mean the company. Its all gross no matter what you do. All franchise pizza places are terrible. I’d rather have a decent pizza from a mom/pop corner short than a good pizza from a chain. There is no comparison. You, pappa and the hut all need to go play in traffic

  563. Aamber | on January 6, 2010

    The new pizza isn’t bad at all. I didn’t see anything wrong with the old pizza but still. The crust on the new pizza however can be a bit overpowering. How am I supposed to taste the ‘new sauce’ with all it’s herbs, or even the toppings? All I taste is garlic. I personally thing that you should have the original crust as an option.

    • Domino’s Pizza | on January 8, 2010

      You can ask the store to make your pizza without the garlic crust if the seasoning isn’t your taste.

  564. An upset customer | on January 6, 2010

    Can we at least have and option to buy the old pizza!?!?! This is like new coke. You guys underestimate the amount of brand loyalty you had. I admit your new pizza will appeal to NEW customers, but what about the OLD?

  565. Catahoulabarn | on January 7, 2010

    I’ve been eating Dominos for 30 years. I DON”T like the new pizza. I simply DON’T like it.
    Can anyone say “New Coke?” How stupid is this?

  566. Catahoulabarn | on January 7, 2010

    Please, please give us the option of getting the original recipe!

  567. Mark | on January 7, 2010

    We order pizza at least once a week and Dominos was always last on our familys list. We happened to order some recently because of an advertised special that was just to good to pass up at a local store. We were amazed at how much we all liked it!!! Come to find out Dominos changed their recipe. Kudos to you!!! You’ve got a new loyal customer now. Thanks

  568. Andrea | on January 7, 2010

    The commercial says you’ve had negative comments about the old pizza and crust. I loved the old pizza and think the new kind is gross! Please give us the option of the new or the old!!

  569. Deana Fahey | on January 7, 2010

    Too much garlic, go back to what was already working. Why change a good thing

  570. KT | on January 7, 2010

    At least offer the old recipe as well! I have been a devoted fan for years. There are many of us who cannot have extra seasonings, and garlic in particular. In December, I hadn’t even heard a word for the change in recipe and could smell the garlic on the crust from the stairwell below my apartment before the delivery guy go to the door! I asked for a refund on the spot and have not ordered since. PLEASE reconsider on behalf of devotees like myself. Thank you.

    • Domino’s Pizza | on January 8, 2010

      KT, when you call the store you can ask for your pizza without the garlic crust, they will take care of you.

  571. Tyler | on January 7, 2010

    I swore never to try dominoes pizza again just because it lacks flavor, tastes cheap and honestly it never fills a person up, it’s like empty calories. I saw your ad on your new style of pizza, sheepishly knowing your suffering but hoping to make change. So I decieded to try it out and wow could you possibly make it any worse? It tastes like the old style, but with 10 times more salt and grease. I love having my pizza tasting like buttered up anchovies. Honestly you folks making the pizza dressing up as phony looking chefs need to give up and retire the dominoes name.

  572. Tim | on January 7, 2010

    My family and I tried the new pizza and it was terrible. We will never order from Dominoes again. My son, who loves Dominoes got a $20.00 gift card for Christmas and threw it away because even his friends at school didn’t want it. What were you guys thinking. The pizza places in our area think it’s great because it has increased their business. One place near us couldn’t believe it. Within a weeks time their business almost doubled. Way to go guys, you took a good thing and screwed it up.

  573. Bill | on January 7, 2010

    I’ve been eating (and enjoying) Dominos for over 20 years.

    The new pizza is just nasty. It smells like rancid movie popcorn, and tastes like garlic bread coated in cheese! And it’s so greasy, the grease completely saturated the pizza box and actually stained my car seat.

    Bring back the old recipe fast, or you’ll lose a long time customer!

  574. Mike | on January 7, 2010

    Say it ain’t so ! Dominos was my favorite pizza chain and I eat pizza every Friday. After seeing the new adds there is no way I will be going back to Dominos. I can’t stand garlis and to have you brag about putting it on heavy just sickens me to think about.

    Pizza Hut, looks like you’re the top dog now !

    • Domino’s Pizza | on January 8, 2010

      Mike, if your not a garlic guy that’s no problem, just call the store and tell them to hold off on the garlic crust.

  575. Danielle | on January 7, 2010


  576. Sara | on January 7, 2010


  577. Art | on January 7, 2010

    Just tried the “new and improved” pizza. I want the old pizza recipe back, otherwise Pizza Hut will see my $$.

  578. DVDMike | on January 7, 2010

    I tried the 2 2-topping pizza deal today. The pizza is slightly better / tastier. However, the pizza is still not cooked. The dough is raw in the middle. The same as it ever was. The garlic on the crust is tasty but leaves your fingers a mess. The crust might be a little thinner and therefore cooked more than the old hand-tossed. But is is still NOT cooked. How hard is it to cook the pizza an extra minute or two. The cheese, while melted, still was not like a pizzeria cooks a “real” pizza. It was barely melted. And did I say that the dough was a little raw in the middle? Better than the last time, but still not good enough to order again.

  579. liv | on January 7, 2010

    Are you guys serious? Why would you want to even eat Domino’s in the first place? ESPECIALLY if you live in a big city where you could EASILY find pizza superior to this chain restaurant corporate abomination. Seriously.

  580. Toni | on January 7, 2010

    I find the new recipe much more flavorful than before. The garlic crust is a tad salty but it’s quite an improvement in taste.

  581. ronin | on January 7, 2010

    The new pizza is much improved-bottom to top. domino’s has moved to the top of my pizza delivery call list.
    btw: great marketing campain; thanks for listening to your customers!

  582. yulieg | on January 7, 2010

    Big improvement! I swore I’d never go to Domino’s again – great marketing drew me in…and the improvements are big! Some people are scared of change (as seen in many of these comments) – but kudos to your company for being brave enough to admit that the old style was bad. Moving forward is a good thing. Thanks!

  583. JD | on January 7, 2010

    I just had the Fiery Hawaiian pizza and it was awesome. The combination of hot and sweet was great. Totally set my mouth on fire and put me in a food coma. Love the new crust. My new favorite pizza. All you whiners out there, go to Little Ceasar’s if you want to eat crappy pizza.

  584. Rob | on January 7, 2010

    The new pizza is great! I taste the biggest difference in the sauce. I look forward to getting Domino’s much more frequently now!

  585. Lynn McLaren-Adams | on January 7, 2010

    How do I get my money back? I have alway liked Domino’s pizza, but not anymore!

  586. PF | on January 7, 2010

    honestly, I liked the old pizza better. but the new pizza isn’t that bad. i think the 1st 2 times around it was subpar, but i buy pizza almost weekly and it’s been better after the 1st 2 weeks of eating it.

  587. Non | on January 7, 2010

    We DO NOT LIKE the new pizza!!
    Will not be buying Dominoes again. How sad, cause it was good before the change

  588. Dianna Kaler | on January 7, 2010

    I think if you put something in between the pizza and the box it wouldn’t taste like cardboard also the sauce needs to be bolder not sweeter sweet sauce is gross. The cheese is great maybe add a cheese that other pizza places don’t use.

  589. holden | on January 7, 2010

    it was better but it was just season with butter over the same cardboard crust the sauce and cheese not really much better…. not worth trying

  590. KJF | on January 7, 2010

    Tried to buy the “new” Dominos pizza. They don’t have it here (Guam). Wrote Customer Service to ask why. They never bothered to reply. Apparently there is a new recipe, but no new commitment to customers.

  591. Renee | on January 7, 2010

    I LOVED the OLD crust and DESPISE the new crust. It’s gross! Could you at least provide an option of plain or garlic crust just like thin crust or regular???? I WANT MY OLD PIZZA BACK!!!!!

    • Domino’s Pizza | on January 8, 2010

      If vampires aren’t an issue where you live, or maybe you’re on a first date and want minty fresh breath, you can call your store and ask for your pizza without the garlic crust.

  592. Samson | on January 7, 2010

    Seriously, how do all of you people think it’s better??? the new crust is NASTY! The Old was delicious, it was perfect the way it was. I never thought there was a problem with Domino’s it’s always been my preference to other places!!!!

  593. Mike | on January 7, 2010

    I have to say that your pizzas are a lot better than they were before, BUT, it sucks to show up at the same time that one of the kids making pizzas, is walking back in from his smoke break and going right back into making pizzas without washing his hands. You guys want to lose your new business, just let that crap continue to happen.

  594. leeann | on January 7, 2010

    love the new pizza!! the old pizza sauce was sooo acidic. now the sauce has a good flavor and the crust is amazing. whenever i want pizza i go to dominos now instead of somewhere else. wouldn’t change a thing!

  595. Bill M | on January 7, 2010

    The problem here is not the product, its the execution of said product.

  596. Hugh | on January 7, 2010

    Nothing like a little Whirl and some garlic powder to liven up a product.

  597. AAA | on January 8, 2010

    I think those who like the new pizza tend to be people who generally like saltier, heavier foods. I really prefer the old version of Domino’s pizza, while my husband likes the new version. He’s always had a much higher tolerance for salt. If you like your foods on the light and less seasoned side, you may not like this new recipe. Many are right, the crust tastes very much like garlic parmesan breadsticks. The box which contained my mushroom pizza was soaked in grease for the first time, looking very much like my husband’s usual greasy pepperoni pizza. Please bring back the old recipe!

  598. bear | on January 8, 2010

    This “new” pizza is absolutely disgusting. My boyfriend and I will not get pizza from Domino’s again if they continue to only offer this. My parents also don’t like it. I enjoyed the old pizza much more than this – and that is my opinion. The new sauce is too spicy for me. I think offering the old style and new style would be best for them to keep all of their customers.

  599. Max Haider | on January 8, 2010

    Oh no! Domino’s, I know your pizza was never the greatest. There were a few local Italian restaurants that were better. But their pizzas tend to cost double, and they are just so dense, greasy, and spicy that I don’t want it all the time. When I want a pizza from a chain restaurant, I order Domino’s (or maybe I should, I used to order). Why? Because Papa John’s has that terrible, too-bold tomato sauce and their meats are the worst, Pizza Hut is too sweet, and basically, I sometimes want a food that tastes processed. You know, people still buy Cheez Whiz, too. Some people admit that like processed cheese, and many others like it but don’t admit it. The cheese was the best part of the old Domino’s pizza, and you’ve always been good at supplying a light-flavored, crispy crust. (Not that heavy crust from other chains.) Have you seen those commercials about Budweiser? Nobody thinks it tastes the best, but they are right about “drinkability”. Diet Coke has the same advantage. Well, in my opinion, Domino’s had “eatability”. Now, it seems like you ruined that. I hope you have someone paid to read these things. My email is real.

    • Ben | on January 8, 2010

      Wow. Well said. It’s like you took these exact thoughts out my skull and splattered them all over this computer monitor.

  600. Edward | on January 8, 2010

    This is by far the best pizza you have produced in years, the people whining about this or that are just to lazy to ask for a lil less here or there. I was strictly a Pizza Hut guy but the co workers were ordering pizza last night and well 2 @ 5.99 ea was a great deal, so we ordered and they were great, i’ll be returning to domino’s more often for my pizza needs.

  601. Jeff B. | on January 8, 2010

    Come on, people. Really? Why the extremely negative comments? Just because you have a forum to comment doesn’t mean you have to use adjectives like “disgusting” or “tastes like armpit.” This is pizza. Even pizzas on the low end of quality, while not “disgusting” will generally be okay.

    Dominoes’ new pie (which we tried last night, and I’m eating leftovers of as we speak) is good. Not amazing or great, but good. It doesn’t taste much different from what I remember, aside from the garlic flavor to the crust (which, while I can understand that others might not like it, I think it’s good). I thought the cheese was slightly better, and didn’t find it greasy at all (have you guys ever eaten Pizza Hut? THAT is greasy pizza).

    Give them some credit for having the courage to tackle their critics head on and make a concerted effort to improve. I was inspired to give them another shot, and my wife and I both gave a thumbs up. Besides, for $6 for a 1 topping large you’re getting a good pizza for a good price.

  602. Vicki | on January 8, 2010

    The decription of the new pizza sounds great. We will order it tonight. We usually order from Ninos or Roma pizza.

  603. karen | on January 8, 2010

    My husband and I wanted to give them another try. We were sadly disappointed. I have had frozen pizza that is better than this. This only thing I will say is that it wasn’t greasy at all, even the pepperoni. The crust would have been decent, but we hated the salty garlic herb taste.
    We ordered a pizza with pepperoni and mushrooms and there were only one or two pieces of mushroom on each slice. There was very little sauce, but what was there still tasted like ketchup with herbs. We will not order again. We threw half of it out. Sorry Domino’s, we are moving on.

  604. Mike | on January 8, 2010

    Is this available in Canad yet?

  605. Brian | on January 8, 2010

    I really wish Dominos would have an option to choose their original crust. The other changes I had no problems with, but cannot stomach the new pie.

  606. Cheryl | on January 8, 2010

    Won’t be ordering from Domino’s again… Kids all hate it, I’m NOT impressed in the least, and hubby doesn’t care one way or the other. We ate at a pizza buffet place recently and my 5 year old son told the manager, “This is way better than Domino’s!” Take it from a child – you HAD a good thing, why did you change it? Sad, because we used to walk across the street & pick up pizza all the time…..

  607. Cindy | on January 8, 2010

    Haven’t had Domino’s for years. I loved the commercial and that the company was listening to customers. I tried the new pizza’s tonight and the crust has a definite improvement.. I tried 3 different pizza’s. Mine wasn’t greasy (I got the hand tossed). I tried the New Bold Sauce and it was a little bolder than I like. I’ll try experimenting with some of the other options. I loved the option of having Cheddar / Provolone cheese as a toppings, although I like Cheddar a little sharper. I’ll try again.

  608. Tammy | on January 8, 2010

    We order every Friday so of course ordered it again tonight. I’ve given it more than one shot and am disappointed. The sauce is no where near as good and the thin crust is not even crunchy! This is not an improvement Dominos – and we were a weekly order for you too.

  609. bcamarda | on January 8, 2010

    I thought the old Domino’s pizza was by far the worst pizza I had ever eaten. You’d have to improve it a LOT for it to be even tolerable. But I’m an optimist and will give it a try.

  610. J | on January 8, 2010

    I’ve have been getting Domino’s since i was living in the dorms as a freshmen in college 12 years ago. I have always had good experiences, never had a ‘cardboard’ pizza, and I ordered tonight not knowing anything about a new deployment. I thought it was fantastic! I always ordered Domino’s cause it was fast, not great. It was good, but when we wanted high quality with lots of flavor, we went to more expensive restaurants. Well you guys did it. It had all the flavor I would have expected of a higher end place, not internet ordered delivery. Perfect blend of spice and garlic. Love the seasoned crust. What cracks me up about this forum are all the “children” that have written in. If they really hate flavor this much, they should stick to house-brand grocery store frozen pizza. Also, you can tell who never worked in restaurants. People that never worked in the food industry always base everything on one bad experience, no patience with learning curve or new personnel training. Grow up people.

  611. vg | on January 9, 2010

    i eaten domino’s since i was small and the new pizza taste the same as the old one to me. everyone has there opinions on what they can taste and what they cant. i couldn’t taste the garlic on the crust, and the sauce wasn’t hot trust me because i love hot things and i had to put extra pepper flakes on it and the cheese kinda taste different. but i think u can only taste the cheese if u get a plain pizza which i never like to do. besides also it depends on who makes ur pizza some might put to much garlic and others might not. i will still order domino’s pizza because it taste the same the only thing i really want them to change is the size of the pizza because come on the medium pizza is a small from before.

  612. Adjudicator | on January 9, 2010

    I tried my first one last night and I was not that impressed. Ever since Domino’s changed their ORIGINAL crust and sauce (and this was back in the early to mid 80’s); they have been going downhill. This was also about the same time the “chain oven” started to be used and that didn’t help either. Most importantly; with this “new” pizza I see Domino’ s made no attempt to increase the quality of their raw ingredients; but only to mask the “old” pizza using flavored oils, cornmeal; and a tad more spices.

  613. Jim | on January 9, 2010

    I’ve always liked Dominos pizza. The sauce/cheese was alright, but I absolutely despised the new crust. It smelled bad and tasted worse. Sorry…I hate garlic, and this crust had way, way to much of it. Guess that’s the end of buying Dominos Pizza for me. Why in the world would Dominos change their original pizza? Or, at a minimum, why isn’t Dominos keeping the original recipe around??

    • Domino’s Pizza | on January 11, 2010

      Jim, if garlic isn’t your thing, you can call the store and ask for your pizza to be made without the garlic crust.

  614. WhatChanged | on January 9, 2010

    I’m sure not every franchise will make it exactly as the next one OR as perfect and fluffy a crust as all the advertising photos show – BUT – I just ordered their pizza last night and was NOT impressed. The crust was very DRY, BLAND and I tasted no garlic or herbs – PLUS it looked NOTHING like the images in your promos (Light and puffy crust) then again, does anything look like the images? I was disappointed. I could not taste any difference in the sauce either. I’ve never been a huge fan of the dough anyway, but this was probably worse than what I have had before. So, not sure what the standards are from franchise to franchise. I’d still prefer an authentic Pizza Parlor to Dominos any day.

  615. Amy | on January 9, 2010

    I had the pizza last night and still don’t like it. The crust was like white bread, incredibly puffy. The sauce had more flavor than before but it doesn’t have the depth you get from cooking a tomato sauce a long time. The cheese was fine. It could be because I grew up with excellent NY pizza, but I am not impressed.

  616. Jub Jub | on January 9, 2010

    In wonder if Dominos has taken into account that the other chains my be purposely sabotaging this string of comments? I had a New York style a few days ago and thought it was just fine. Nothing spectacular – but as good as any of the other national chains.

  617. Tim | on January 9, 2010

    I have been buying Domino’s Pizza for 35 years in multiple midwest cities. The taste has been getting steadily worse over the years. I have gone from ordering at least once a week to maybe once a month or less. I have to believe the crust and sauce and cheese have been changed before. Always for the worse. Probably to cut costs to satisfy share holders. Too sacrifice taste for “good” business seems silly to me. That usually begins with putting the share holder above the customer. This used to be the standard all pizza was measured by. Now it is a shadow of it’s former self. I will try the new pizza. I hope it lives up to all the hype.

  618. alt | on January 9, 2010

    My family used to be true Domino’s pizza fans! It was the only take-out pizza we ordered. We have tried the “new and improved” pizza twice and absolutely hate it!! The first time it wasn’t that bad but definitely a change for the worse, so we decided we would give it another try this weekend and order something different. This time it was horrible!!! The sauce tasted like sphagetti sauce, the crust like your cheesy bread, and the FEW toppings were so overpowered by the garlic and sauce. We will no longer be ordering Domino’s .. which is unfortunate because we are not Pizza Hut or Papa John’s fans. It’s great that everyone can post their comments but how do I get my money back??

  619. S Philips | on January 9, 2010

    Please go back to the old pizza. We were very disappointed in the new. I loved the old original pizza.
    The new is way TOO HOT……and we didn’t like the butter garlic stuff on the crust……..
    If we wanted HOT we would order jalepenos on the pizza!

  620. Vince | on January 9, 2010

    How do I collect on the guarantee? The toppings where way too thin. And the sauce was hard to find.

  621. G Dougherty | on January 9, 2010

    I support your decision, however I don’t care for the new sauce. You will lose me as a customer. Can we have the old sauce as a second choice?

  622. Nick | on January 9, 2010

    The new pizza is awful. We used to order routinely, but not anymore. When we ordered I had not heard about the “new pizza” and took a couple of bites and started asking my wife what in the world was going on. I don’t want my sauce to taste like sugar I want it to taste like pizza sauce. I echo the person who says that Domino’s has failed here because if we want to order it the old way with the old ingredients we should be able to. It’s one thing to try something new to expand you product line but losing loyal customers by forcing a new nasty down their throat seems crazy. The pizza wasn’t nasty before, but the preparation and service from location to location. The pizza was fine. The competition should thank Domino’s for tanking their old customers.

    • bobbie | on January 9, 2010

      Couldn’t agree more. I didn’t know about the “new pizza” myself, but I could tell something was wrong on the first bite. I immediately got online to look up the number of the pizza place I’d picked it up from and complain that they’d really f-ed up my pizza, and that is how I found out about the “new pizza” campaign. The only reason I didn’t still send it back for a refund was that I picked it up on the way home from the airport and it was all the food I had in the house (and, even though I was starving, I was still only just hungry enough to actually eat it). If the old pizza isn’t at least made available as an option, I guess I’ll be going back to Pizza Hut full-time when I want a national chain pizza.

  623. Debi Borglit | on January 9, 2010

    its great! Ill tell ya I had not eaten domino’s in a while because of the very things that they changed. Fake cheese, crust was like cardboard rolled in sand sauce tasted of nothing (we always sprinkled the pizza with garlic and Parmesan and baked it for 5 extra minutes when we did get it to make it taste of anything. Good on you guys for finally doing something about it.! And to all you people griping. If you look at the site when you order you can select the old sauce. I am equally sure you can ask for them to not put the garlic butter on it after all it is brushed on not baked in for pete’s sake. Do you really think they would spend millions doing this if their sales had been up to par to begin with? think about it! GO DOMINO’S. Anyone know the adage about those afraid to change? :) The domino’s in Denmark was great but the ones in the states lacked severely. Chefs! to all the customer who claim to be leaving, you will gain 2 in their place!!! I am one…

    • Debi Borglit | on January 9, 2010

      lol i just read back btw and.. the company had posted many times you can order with no garlic and old sauce. I hate when people post without reading lol!

  624. mmc | on January 9, 2010

    u guys are the worst pizza!!!!!!! from the jersey shore i am buying local now !!! and snooki’s fame is even higher u losers!

  625. PM | on January 9, 2010

    What were there corporate chefs doing all these years? They created the bad pizza, but now they are pointing out all the problems (the crust was bad, the sauce was bad, the cheese was bad). It’s admirable that they are willing to change, but it’s less admirable that they knew they were offering an inferior product all of these years.

  626. Cliff | on January 9, 2010

    Having read the multitude of comments I find it interesting how domino’s real problems might have been overlooked.
    Comments about the aging of the dough to let the yeast work could point the direction away from cardboard crust. The remarks about the conveyer belt ovens not allowing for fully cooking can also eliminate that papery taste. The notations about the difference between using olive oil to flavor, instead of butter, might lead Domino’s to some new customers. Just the idea of flavoring the crust after baking might be a mistake.
    If a crust is baked enough, made with the right ingredients and not slathered in buttery garlic dressing, the sauce and spices are entirely different matter. Regionally there are differences. To my New Jersey centered experience of what is Italian finds mid-west norms are a bit overly bland. I do think we can all agree that basically a real tomato taste should be there. Not a bitterly overcooked tomato taste but a sense of the fresh tomato. Oregano, basil, onion, and garlic should be somewhere in the background none stepping to far forward on the stage of total taste experience. If the basic tomato sauce is good, extra spices can always be added to satisfy the specific customer.
    Cheese, REAL CHEESE, is essential. Grated or sliced or cubed a good cheese will shine through. Mozzarella cheese is important with a bit of pecorino Romano or parmagiano.
    From my experiences of dominos pizza, the recipe of the basic crust needs work and the baking times allowed after the yeast works on the crust makes a grand difference.
    If Domino’s reads the comments from all the people here they might get a sense that a bit of buttery garlic on the edges of the crust will not make for success. It would be a sin to waste good cheeses and sauce on a cardboard crust greased up with butter and garlic to disguise a lack of baking skills.

  627. mac | on January 9, 2010

    Don’t let the commercials fool you, the crust hasn’t changed. Adding spices to the edge of the pizza isn’t “changing” the crust, it’s flavoring it. I never liked the texture of dominos pizza, and it’s just the same thing but saltier. flavor was alright though, i’d order it again in a pinch.

  628. Maggie | on January 9, 2010

    I think that cliff is right. The garlic sauce gives it a little bit of flavor, but if you made the bread right you probably wouldn’t need it. Also sometimes they put too much on. I know sometimes things get a little sloppy when you’re in a hurry, but I don’t need my crust soaked in garlic. I didn’t taste any of the sweeter in the sauce either. It was more spicy, which doesn’t bother my boyfriend, but I don’t do spicy. I’m sorry, but I preferred the old sauce. It didn’t burn my mouth. If someone wants spicy they can order peppers on their pizza, you should at least give people the option of a slightly blander pizza. Basically what I’m saying is that I used to order your pizza at least once or twice a week. Now I hardly ever order it, and I’m probably gonna switch to Donatos. I can’t wait until you change your sauce back, but if you don’t I’ll have to find an permanent alternative.

    • Maggie | on January 9, 2010

      Actually my boyfriend says that Donatos is spicy too, so I’ll have to find another. I wish we had a Papa Johns… :(

  629. Chrisser | on January 9, 2010

    Delicious and soooo much better than the old stuff. I think they could add a little extra sauce but overall, I think its a huge improvement! Good job Dominos!!

  630. Shaun | on January 9, 2010

    I have always loved Dominos but I tried the new pizza it was terrible, Maybe it was the location but the crust had to much garlic taste NO cheese and the sauce was way to spicy Can you please offer your original also

    • Domino’s Pizza | on January 11, 2010

      If the garlic crust isn’t for you, you can call you store and ask for your pizza to be made without the garlic crust. We’d recommend asking for “Hearty Marinara” if the new sauce has too much “kick” for your tastes, it is much closer to previous sauce recipe.

  631. Aubrey Tanner | on January 9, 2010

    I don’t like the new pizza at Dominos. I won’t eat at Dominos anymore if this change is permanent. Looks like it will be Papa Johns from now on.

    • Tim Spotswood | on January 10, 2010

      I didn’t realize they made any changes… I just wondered why my pizza sucked so bad the other night. The hand tossed was as greasy as Pizza Hut’s! The old Domino’s hand tossed was great! If this is permanent Papa John’s will have another new customer.

  632. Jennifer Estes | on January 9, 2010

    ordered the (GREAT DEAL) 4.99 carry out special. one topping medium pizza. IT WAS AWESOME! so much flavor in the dough, the crust, the sauce the cheese. i was pleasently surprised. will continue to choose Domino’s with the great taste and cheap prices! No one can compete

  633. pendleton | on January 9, 2010

    Just tried it and it was fantastic. Not as dramatic as some posts suggest but definitely an improvement. Tastes more premium all around.

    The crust was terrific as well. Not sure why some were saying it’s greasy or not good. Mine was not greasy and tasted delicious. It’s like having really good garlic bread for a crust. Unless you don’t like garlic or garlic bread, it’s nothing short of awesome. Well done Domino’s for stepping up the quality.

    Everyone else, don’t listen to the haters. The changes are for the better. And it’s not THAT drastic. It still retains what was great about Dominos to begin with…it’s just better.

  634. Alex | on January 10, 2010

    Domino’s *used* to be my favorite pizza. After ordering the new pizza with hearty marinara sauce (I had no interest at all in red pepper in my sauce!), I came to find that the sauce wasn’t palatable to me . Having big pieces of vegetables in the sauce that crunched and squished when I bit down was jarring to say the least and the flavor of the sauce, though said to be “close” to the old recipe, was neither great nor familiar.

    The new garlic crust is, I feel, a completely unnecessary novelty that was extremely salty and overpowering. The pepperoni and cheese were fine, but that was about it. Also, the boxes my pizzas came in were literally soaked with grease for the first time ever in my experience with Domino’s and the insides of the boxes were coated with excess garlic. I had to put down paper towels to keep from ruining the table under the boxes and I had to wash my hands between pieces to rid them of the overused garlic.

    I ordered online, and no mention was made of an option to hold the garlic butter on the crust, which would have been very nice to know about beforehand.

    In the end, I ate 2 pieces of 1 pizza and saved 4 pieces, which I doubt I will eat. I threw away the 2nd pizza I ordered, which upsets me greatly as it is a tremendous waste of money and food… I’m terribly disappointed with this new change. I absolutely loved the old recipe for Domino’s pizza. Now, I’m so turned off of Domino’s that I won’t be ordering again until at least the option for the old recipe is reintroduced.

  635. Skewis91 | on January 10, 2010

    The new pizza was not very impressive at all. The sauce was very bland, the cheese was tasteless, the toppings were awful (they could have at least used good pineapple here in Hawaii) and the crust was mushy and dull. The garlic sauce on it tasted like they just used the Garlic sauce delivered as a free side with Papa John’s Pizzas and brushed it on. There was not one thing about it that excited the palate at all. In fact it was so bad that in a room full of fraternity men it wasn’t even finished!!! We all agreed we’d rather make our own frozen pizzas, than order from Domino’s again. The advertising is completely false as well with their 100% satisfaction money back guarantee. I contacted the store it was purchased from and I was told that they do not give refunds, and I was unable to find a link on this site to file a claim. Blah……. It was terrible, and a waste of money!!!!!

  636. willie | on January 10, 2010

    Garbage, “Butter Pizza?” Nasty. Who was the demografic they tested this on? 11 year olds? Buy stock in Pizza Hut.

  637. Doug | on January 10, 2010

    We gave the new pizza its’ day in court last night. It’s still unmistakeably Dominos, just not as good.

    The sauce was bland. Not much flavor at all. Granted, the previous sauce was nothing to write home about, but this was a definite step down. The crust was far too garlic-y, exaggerated by the sauce’s blandness. And the overall texture was buttery, like one of those pretzels at the mall.

    Edible, but that’s about it.

  638. Tim Spotswood | on January 10, 2010

    I didn’t notice any flavor difference, except for the greasy “garlic” flavoring. But the grease was unbelievable! Seriously man, it soaked all the way through the bottom of the box before it got to my house. The best thing about old Domino’s was the hand tossed crust. When you guys changed it in the 80’s I didn’t like it as much but got used to it. The greasy mess now is a deal breaker. It is somehow greasier than Pizza Hut (I find that hard to believe too). Guess I’ll try Papa John again

    • Domino’s Pizza | on January 11, 2010

      Tim, if the buttery,garlic crust isn’t your thing, you can call the store and ask for your pizza to be made without the garlic crust.

  639. Jon | on January 10, 2010

    The “NEW” ?? Pizza sauce is SO hot and spicey it burned my throat and stomach for 3 days ! It was worse than super hot Volcano chicken wings !!! Remineded me of those old “Fireball” jaw breaker candy we had long ago as kids ! Please dump the ” Change ” and go back to the old or you have lost the # 1 biggest $$$$ customer in the US !

    • Domino’s Pizza | on January 11, 2010

      If the new pizza sauce has too much “kick” for your tastes, we’d recommend you ask for “hearty marinara” on your next order. It’s much closer to our previous sauce recipe.

  640. MIKE | on January 10, 2010


  641. Chris | on January 10, 2010

    The new pizza sucks. Why mess with a good thing. The garlic and herbs are too spicy. Domino’s used to be one of my favorite places, now i’ve been forced to move onto Capri’s and Ann’s. In an attempt to gain new customors, you’ve drivin away your old one’s Domino’s.

  642. Marvin | on January 10, 2010

    I tryed the new pizza and it tasted like a papa john’s nasty tasting pizza so now i will not be buying$$$$$ any more monday night pizza’s from domino’s thay should have kelp the old pizza too !!!!!!!!!!!!!!!!!!!!!!!

  643. Dr. Wonders | on January 10, 2010

    Anyone who agrees with me in saying that Domino’s needs to return to the old pizza, please reply to this as a formal potition.

  644. Maha | on January 10, 2010

    WOW!!! I am in love with the new pizza!!! I had it last night with 3 friends of mine in the Army. We couldnt stop licking our fingers. It was great!!! Thank you for changing the pizza. You did a fantastic job. As for the other reviews that did not like it, I read that you can order it the old style if it was too much of a change for you. I never liked dominos before but I will be ordering it from now on and so will my friends. I will tell all the other soldiers of it!!!

  645. Dr. Wonders | on January 10, 2010

    My fellow American’s those of us who know not the meaning of great taste as pulled the wool over the eyes of a great American pizza franchise. They have been bamboozled by the harsh commentary of a crowd of hoodlims who obviously at one point in their lives have had the displeasure of burning off their taste buds on some hot surface that they were curiously drawn to by their own stupidity. I plead to the good natured intellect and pride of all true American pizza fans not to let Domino’s make the biggest mistake in its history. Stand up! And share your voice! The voice of the people must be heard! Please reply to the above potition before all is lost! The cheese is on your shoulders now. Do not simply let it melt away…

  646. Friday night failure | on January 10, 2010

    I also threw out my leftovers. Even my kids hated it. It’s too salty and the herbs are gross. Sorry, I want my money back. Won’t be ordering their pizza again. Unlike the others, I actually liked the old pizza recipe.

  647. Scott W. | on January 10, 2010

    I ordered Domino’s last night. It had been @ 5 years since my family had ate a Domino’s pizza. My wife and I were dissapointed. We had felt that their pizza was the worst around before last night. Domino’s moved up a notch, better than Little Ceasar’s. I would not order Domino’s again. Crust was a little better, but a little too much garlic. The cheese was weird , almost runny. The sauce was better. The pizza was just as it used to be. It was edible when still warm, but 15 minutes later wasn’t any good. Tried to reheat it, but didn’t taste any better. I live in the Ann Arbor area and I can think of at least 10 pizza delivery places better than Domino’s. How can all the people on their new commercial think that their pizza is any good. These people probably think that McDonald’s burgers are the best burgers they have ever ate. Domino’s should fire their Chef’s and start over.

  648. Elizabeth | on January 10, 2010

    So how exactly do we take advantage of that satisfaction-guaranteed refund offer? I was okay with crust and neutral on the sauce, but the toppings were minimal and stingy. Silly not to give reasonable quantity of the cheap veggie toppings that I ordered. Would it cost so much to add a reasonable amount of mushrooms or canned pineapple? Like other folks who have posted, the Dominos is the closest option for me — but I think Pizza Hut is better, even the kinda-yucky CiCi’s pizza buffet is better, and the independent pizzerias are exponentially better. If the company is monitoring this site, please use my email address to follow up on the refund. I ordered online, so you should be able to pull up my record.

  649. nyasia | on January 10, 2010

    truthfully i love it, the garlic crust just adds to the new flavor of the sauce … i say KEEP IT UP

  650. Phredy | on January 10, 2010

    You screwed it up

    NO Domino’s No More

  651. Debbie | on January 10, 2010

    I have not tried the new pizza…yet….but I can NOT believe you changed it…I LOVED Domino’s Pizza…the old version…I guess I like cardboard and ketchup…If there was EVER a discussion about pizza, I always stated that Domino’s Pizza was by far ALWAYS my favorite…I hope I will still feel the same way after I try it…but after reading most of the comments about how sucky the new one is…I won’t be in a big hurry to run 20 plus miles to our nearest Domino’s franchise to try it.

  652. Bruce | on January 10, 2010

    I had given up on Domino’s. I tried it again today for the first time in months…it was delicious!

  653. Racci Shay | on January 10, 2010

    I hate the new pizza it DOES NOT taste like dominoes! If I wanted crap that tasted like pizza hut I would have ordered from pizza hut! Please go back!!!?!!! Remember when coca-cola went to “new coke” and failed miserably! Well this is dejavu for me!!!!! Please go back?!!!!!’

  654. Phil | on January 10, 2010

    its just ok but definately not the same dominos we have loved for all these years… Change isnt always better!

  655. Maureen | on January 10, 2010

    I wish that the new pizza designers realized that not everyone likes or can tolerate garlic. Three members of my family alone have a garlic sensitivity. In addition, my husband has acid reflux and find the new pizza too spicy. We used to order Domino’s pizza regularly but may not be able to continue unless they at least offer the old recipe for the MANY people who liked it as an option. KFC has “original” and “extra crispy”. Why couldn’t you offer “original” and “extra spicy”???

    • Domino’s Pizza | on January 13, 2010

      If garlic isn’t your thing, you can call your store and ask for you pizza without the garlic crust. We’d recommend asking for “Hearty Marinara” if the new sauce has too much “kick” for your tastes.

  656. Kim | on January 10, 2010

    After being a huge Domino’s fan in college in the 80’s I haven’t had Domino’s pizza in years because it was so bad – big bubbles in the crust so no toppings at all in those areas, minimal cheese but plenty of sauce and only a few pieces of the toppings we ordered so it was like eating a ketchup pizza. We tried it again this week for the first time. The garlic crust was tasty on the edges, but again big bubbles in the crust and now the added factor of the crust was not cooked all the way through so it was doughy. Sauce had a more flavor but still rather skimpy on the toppings although the cheese did go all the way to the edges at least. I just can’t be a fan of this pizza….it’s just not good pizza for the money I had to spend. And I certainly don’t feel the quality has improved as much as the commercials and website indicate. Sorry……but I’m still disappointed. How do I get that refund?

    • Skewis91 | on January 11, 2010

      Yes……… How do all of us unsatisfied customers get our refund!?!

  657. Derek | on January 10, 2010

    This new sauce is horrible. Nice work Domino’s… lost a faithful customer.

  658. Curtis | on January 10, 2010

    Where can you find the ingredients list for this new pizza? Wife is allergic to MSG and would like to see if MSG or one of the many other names it goes by was added to the sauce.

  659. James | on January 10, 2010

    Wait this quarter for people to find out how bad this stuff is
    Next quarter sales down 20-25%

  660. sarah | on January 10, 2010

    new pizza suck!!! the sauce is horrible. the softer crust is nice but too much garlic -tasted like you’re eating garlic powder! i dont think they improved much so no more dominos for us and we normally order at least 5 times a month.

  661. Jackson Kellett | on January 10, 2010

    your new pizza sucks the sauce is way to sweet and the crust is not drizzled with stuff like on the commercial

  662. ronald | on January 10, 2010

    Your new pizza tastes like CRAP! Woulda used more choice words, but then probably wouldnt be able to comment. Take some pointers from Coca Cola, leave well enough alone and stick to what made you famous!

  663. Brian | on January 10, 2010

    If Domino’s doesn’t change the pizza to the way it used to be, they have lost a customer for life. My friends and I order a 555 Deal at least once a month and devour the whole pie each, but if the pizza is going to taste like this, we’ll never order it again. The crust has far too much garlic and smells even worse than it tastes. The sauce is much worse than before. I can’t find anything about it I like more than before. It’s just terrible.

  664. George Erikson | on January 10, 2010

    Very disappointing. My family has ordered dominoes for over 25 years. My daughter was a big fan – we ordered at least twice a week for her. No more. The new crust and sauce made her stomach hurt. My wife and I simply didn’t like it. Don’t know what we will do to replace you. Please let us know when you come to your senses and restore the old recipe, at least as an option.

    • Domino’s Pizza | on January 11, 2010

      George, if the sauce has too much “kick” for your tastes, we’d recommend ordering your next pizza with “Hearty Marinara.” When you speak to the store you can also ask for your pizza without the garlic crust if you prefer your crust plain.

  665. Kay | on January 10, 2010

    Dear Domino’s Pizza,
    Bring back the “Cheesy Garlic Bread” pizza from a couple of years ago and you will have a customer for life!

  666. Chuck Henderson | on January 10, 2010

    I have been a Dominos customer for many years, starting back in the 70’s, but after getting two of the new pizzas yesterday I my never get another pizza from Dominos again. First of all within 2 minutes of getting the pizzas I noticed that the grease had soaked all the way through the entire bottom of both of the boxes and was getting grease all over the table. Second I noticed that the pizza was really lacking on sauce flavor. I wondered if they forgot to put pizza sauce on it. So what they have now if a super greasy pizza that doesn’t have much pizza flavor but leaves a bad after taste. Dominos needs to go back to their old formula and apologize to their loyal customers that they are loosing due to this change. Tonight I tried a pizza from Papa Johns and while it isn’t as good as the old Dominos, it is way better than the new Dominos.

  667. Matt | on January 10, 2010

    I am a sucker. I got duped by this clever marketing campaign into ordering from dominoes tonight after giving up on them about ten years ago. While the sauce is a bit spicier, overall, the pizza reminded me of why I don’t order from them. It was dry, tasteless, cardboard pizza, same as always. I would call the store for a refund, but I want to teach myself a lesson to not be a sucker and fall for good marketing, so I’ll punish myself by losing the money.

    • Skewis91 | on January 11, 2010

      The Advertising about the refund is as false as it is about the pizza being good……..You wouldn’t have got your money back anyhow!!!

    • Skewis91 | on January 11, 2010

      The Advertising about the refund is just as false ii is about the pizza being good……… You wouldn’t have got your money back anyhow!!!!

  668. LES | on January 10, 2010


  669. Neil | on January 10, 2010

    Tried it a couple of weeks ago and tasted the same to me…contacted Customer Service and they basically blew me off. I don’t think the New City NY store is doing anything differently.

  670. Brian | on January 10, 2010

    Overall, the new pizza is quite good. The sauce is the best improvement though. However, if you do not like a little kick in your sauce, ask for the hearty marinara, as mentioned by Dominos in previous posts. The cheese is improved, but still not great. There is certainly better cheese out there. The crust has added flavor on the edges, mine was not greasy at all. To all of you that do not like garlic, ask for your pizza without it. The next thing Dominos needs to work on is the quality of their toppings. The Sausage is quite disgusting, and the pepperoni is bland. The kick in the sauce kind of overpowers any flavor from the pepperoni. To all of you that are saying the crust is spicy, it is the sauce, not the crust. It seems like the same crust is being used, with a flavoring on the edges. I’d rate the improvements a B-, with more improvements needed overall.

  671. Derek | on January 11, 2010

    Just finished 4 slices of the new pizza with ultimate deep dish crust. couldnt believe how much more flavor there was from the crust and toppings! toppings seemed alot fresher too! LOVE THE NEW VERSION!!! Boise, ID Keep up the good work!

  672. Val | on January 11, 2010

    The “new” pizza sucks and we won’t be ordering it anymore. Please offer the original recipe or just go back to it all together. The new pizza has WAY too much flavor. WAY overboard on the garlic. Is this to cover something up? YUCK! My kids say the sauce is lousy.

  673. Former Domino’s Manager | on January 11, 2010

    Old and new crust still nasty and ususally undercooked (not high gluten). I suspect this dough is the reason no one “hand tosses” the dough anymore; it would fall apart. LOL. “New” cheese stringy and not melted. “New” as well as “old” sauce needs/needed more of a robust tomato flavor. Spices help a bit but the tomato flavor is worse than before. Fennel seeds needed also. Toppings?: I see no improvement here; you have never used real pepperoni (aka your “sausage for pizza”). Why not try some real pepperoni for a change? Real Italian sausage would help also. Using fresh produce prepared in-house (onions, peppers, mushrooms, etc.) would go a long way towards quality. Get rid of all of your canned toppings junk. Get rid of the chain ovens. Learn how to proof the dough and use a dough docker. Get rid of all the other “new” products you have added since the early 80’s and revise your standards to once be able to produce a quality pizza. Get back to the basics; Domino’s.

  674. DJ | on January 11, 2010

    New pizza is terrible! Get rid of the garlicky crust and lousy sauce. My friends and I were ordering from Dominos at least once a week on campus but will not be ordering anymore. Time to try Pizza Hut or other local shop.

    • Domino’s Pizza | on January 11, 2010

      DJ, if the garlic crust isn’t for you, you can call the store and ask for your pizza without the garlic crust. We’d recommend trying “Hearty Marinara” on your next order if the new sauce has too much “kick,” it is much closer to our previous sauce recipe.

      • Tom | on January 12, 2010

        This I did not know, I thought the garlic crust was pretty much all we had to go with now.
        Thanks for the idea, I’ll see if my next pizza is better because of it.

  675. Karen | on January 11, 2010

    Had not had it for several years because I didn’t think it had much flavor. It was kind of dull. But tried the “new” pizza this past weekend and what a difference! LOVED IT!!! It was great!! Dominos will now be one of my first choices for pizza.

  676. Steve | on January 11, 2010

    New pizza is awesome….Stopped ordering Dominos years ago, gave this a shot and am impressed. My sister called to tell me how good it was so I tried it, I’ve ordered it twice in the last 3 days ! Love the “extra kick”. Nice work and well done !

  677. BGE | on January 11, 2010

    Love the ad campaign — got me to try Domino’s for the first time in a long time …

    Unfortunately, the new pizza is about the same as the old pizza — it’s not bad, but it’s about three levels below the quality of our favorite local place (which doesn’t charge for delivery; Domino’s, when did you start doing that?). The new sauce is vaguely reminiscent of Prego now, but that’s about the only change.

    I called today to get my refund. The manager was very polite, and said he would call me back once he knew how to refund my money. He called about an hour later to confirm that I was home, and a driver stopped by with the cash (full refund, including tax & delivery) less than half an hour later.

    Kudos to Arlington, MA Domino’s franchise for excellent customer service on this one … now if only the pizza were better.

    • Skewis91 | on January 11, 2010

      Wish my customer service experience was as good as yours. I was given a flat out NO by the manager of the store here in Hawaii, and had no luck with corporate as well.

  678. bpizza | on January 11, 2010

    Been ordering at least once a week for 10+ years. No more. The new pizza is terrible. Did you people not learn anything from the “New Coke” debacle and now the “Tonight Show” debacle. Goodbye.

  679. kara | on January 11, 2010

    I ordered the 2 pizza deal but only ONE had the garlic sauce on it..the one without garlic sauce tasted bland…but the one with garlic was so yummy.

  680. ille | on January 11, 2010

    FYI to Dominos. Coming from a marketing background and hearing customer feedback for the company I work for, I’ve found that 75% (or more) of the feedback you’ll recieve is bad. Hardly anyone comments about things being good and they they almost always comment when they don’t like something. You should weigh the amount of complaints against how many satistifed customers you’ve had. After that I’ll bet only a hundreth of a percent don’t like your product.

    • ille | on January 11, 2010

      Just the pizza and it was good. Only thing is there wasn’t very much sauce or cheese. I think this is a execution/consistency issue though. I always order from the same store and sometimes there is tons of sauce and cheese and other times hardlt any.

  681. Digital Coyote | on January 11, 2010

    This is funny: I knew your pizza tasted like cardboard when I was a child; this was confirmed every time I was offered it since then. How is it your company–you know, the people making the pizza and getting the feedback–needed almost 20 years to get that same memo before you did anything about it?

  682. RadioShackGal | on January 11, 2010

    You say you listen to the customers opinion and have better customer service well I think you need to talk to some of your locations about their so called “GOOD” customer service. It’s only one store but they still need to know their service is HORRIBLE. Their delivery guy came to my door knocked and waited for a few seconds before leaving then after we called back to see why he left they said he’ll be back in 10 to 15 minutes well when he finally came back with the pizzas they were COLD and the manager said there is nothing he can do and when I asked for the corporate number he gave me 800-Dominos

    • edward coon | on January 11, 2010

      don’t worry it’s not only one store, the one by my house has terrible service, which is why i stopped ordering becauseof bad service. there was nan issure where it took over an hour to get our pizza from a store approx. 10 minutes away. when i called and talked to the manager, they didn’t seem to care. i stopped ordering from them until one day i decided to try a pick-up order and the pizza was terrible. i tried the ‘new’ version (picked up) and their ‘changes’ don’t help. i’ll stick with papa johns until they get a pizza hut near me.

  683. disgusted | on January 11, 2010

    The new pizza sucks and our family will NEVER order from domino’s again!!! our 16mth old who LOvED your pizza wouldn’t even eat it!!! we LOVED the old pizza and think you should go back to it…your company will most certainly suffer from this poor choice!!! BRING BACK THE OLD RECIPIE!!!!!!

    • are you serious | on January 11, 2010

      Who gives their 16 month old baby fast food style pizza with fake cheese, full of sugar, and very little nutritional ingredients anyway. I’m glad your baby didn’t like the pizza. As for the new recipe your use of capital letters and many exclamation points in your review does not emphasize your opinion so much as it helps to explain why you would feed your baby such horrible food.

      • Dan | on January 11, 2010

        Yes, because god forbid anyone try to emphasize a point by making certain parts of the text stand out with different formatting. That would be tragic. And thanks for taking the time to make your wonderful post relevant to the actual discussion of whether or not the new recipe is good (hint: it isn’t).

  684. ND | on January 11, 2010

    I used to like Domino’s pizza – so I guess I was in the minority…I liked the new crust okay but I did NOT like the sauce – it was way too spicy for me (I’m am admittedly a spice whimp) and my kids did not like it either…I am bummed b/c I was a pretty regular Domino’s customer – but I won’t order it anymore…I can ask for no garlic butter on the crust – but what do you do about the sauce???

    • Domino’s Pizza | on January 13, 2010

      If the sauce has too much “kick” for for you, we’d recommend asking for “Hearty Marinara” it is much closer to our previous sauce recipe.

  685. edward coon | on January 11, 2010

    i gotta say, i hadn’t ordered from dominos for a while because it wasn’t very good and the one by my house has terrible service. i decided to try the ‘new’ version since i was close to the building and i picked it up. my phone had said it was boxed and ready to go so i was upset when i went in and still had to wait another 10 minutes. anyway, when i got it home and the family tried it, i gotta say, it still sucks. i will admit that the outer crust wasn’t too bad, almost like breadsticks. however, the sauce and cheese weren’t enough to cover up the inner ‘crust’ because it still tastes like cardboard. needless to say, i’ll just stay away from dominos still because it’s just not very good. i’ll take my business to another company. nice try but not good enough.

  686. are you serious | on January 11, 2010

    I had not ordered from Domino’s in several years because, in my opinion, the quality was horrible, everything that was mentioned in the advertisement was true; cardboard crust, ketchup sauce, etc. I watched the Colbert Report’s segment and decided i’d give it a try. It wasn’t the best pizza I’ve had but I have to admit it was surprisingly better than the old recipe. The improved quality combined with the convenience of ordering online (easiest online ordering for food i’ve ever come across) and the speed at which the pizza arrived is reason enough for me to order from Domino’s again and also to recommend it to friends. Thanks Domino’s, you may have a few disgruntled ‘fans’ of the new pizza but you gained a new customer here.

  687. Christian Collins | on January 11, 2010

    I had the new pizza on a night when Domino’s was the only choice & I loved it. I will go back to ordering Domino’s as my first choice.

  688. Mr. Eugenified | on January 11, 2010

    Kudos to the Domino’s boss for making such a bold decision, PLUS going for the very “out of the box” marketing approach for the relaunch (admitting the issues, real people interviews, etc.). I have not tried to new pizza yet, but I am planning a pizza challenge party this Thursday to compare the new recipe against Papa John’s. Will post the results on my website then.

    I hope that the boss also made some internal investigation into HOW the recipe became some downgraded in the first place. It’s quite normal in big corporations to have creeping downgrade in formulas (as each new generation of marketing and R&D person gets involved and tries to lower the cost; plus due to unreasonable profit pressure from the upper level mgmt). So I hope that Dominos had put some new internal policies in place to prevent this from reoccurring in the future.

  689. Ben | on January 11, 2010

    Love some of the changes. Your pizza will never be worth eating until you stop reheating and using microwaves. It makes perfectly good cheese disgusting. The crust, though, WOW!! I love the new crust.

  690. Brazilian | on January 12, 2010

    What about the rest of the world? Will we continue to buy the carboard crust pizza?!?

  691. I will be the judge | on January 12, 2010

    Not a Domino’s fan and never have been, but I am inspired by all of the negative comments to try it now. I figure, if true domino lovers hate this new pizza, I’ve got to love given the old pie sucked big time. I am a little worried though because some of the comments make the new pie sound like PJ’s, and I really HATE PJ’s. For those who have tried it, if I HATE sweet anything — sauce or crust, but love salty, greasy/buttery, peppery, garlicky, and savory, will I like this new pie? Did I mention I really hate sweet anything, i.e. PJ’s pizza? Wish me luck…

  692. Adam A. | on January 12, 2010

    I just had the new Domino’s Pizza….and I must say that I will definitely be getting this again! I used to be a big fan of Pizza Hut, and hated Domino’s because of their quality of pizza…but now, my whole outlook has changed. The garlic crust is awesome, the sauce is way better than Pizza Hut now (who apparently changed their sauce in the opposite direction), and the toppings are of much higher quality (the beef actually tastes like beef now instead of cleaning fluid!). Oh, and it’s not as greasy as Pizza Hut either!

    Thank you Domino’s for listening to America and improving yourselves!!!

  693. No more Discs of Death! | on January 12, 2010


  694. DJ | on January 12, 2010

    Has anyone else noticed that nearly ALL of the whining posts listed here are from under-educated, trashy-sounding goofs? The fact that most of these complainers can’t spell worth a lick and can’t use correct American English grammar to save their lives should bear witness to their ignorance. It is likely that all of these people just want to complain about SOMETHING and their gripes really aren’t about the pizza. I haven’t tried the new pizza yet, but I’m sure the MILLIONS of dollars spent on trial and error and consumer research have not been in vain. Props to Domino’s for listening and revamping.

  695. CM MBA RD | on January 12, 2010

    Yuck city on the buttered crust. Garlic is fine but butter is not.
    Oh and DJ I have an MBA and I am a dietitian.

  696. A Loyal Customer from PSL, FL | on January 12, 2010

    The new stuff is alright. I personally liked the old “ketchup and cardboard” taste, because the local franchise know how to make the old style one of the best in the city. I think it has made me really sick though. I think you guys at Corporate should bring back the old recipe and serve it along side the new one.

    I mean I’ll still buy things from you, but I really loved your old style pizza. Please bring back the old one, even if it means not having it as your main dish, I really loved it.

    • Domino’s Pizza | on January 13, 2010

      If the buttery, garlic crust isn’t your thing, you can call your store and ask for your pizza to be made with a plain crust.

  697. Josh | on January 12, 2010

    Don’t it always seem to go that you don’t know what you’ve got till it’s gone? Domino’s tore down my store and put up a parking lot. No joke. I miss your old pie, I managed a store and was always proud to eat and serve the old recipe. Love…

  698. Tom | on January 12, 2010

    The garlic needs to go, it makes me feel nauseous and I get this grit from the dough all over my fingers.

    I hate to say this but Papa John’s and the local take ‘n bakes will get my business in the future.

    • Moe howard | on January 12, 2010

      hey, genious, garlic is a main ingredient of pizza sauce!

      • Tom | on January 12, 2010

        hey genius, too much of it and it overpower the overall flavor of the pizza!

        • Ben | on January 13, 2010

          Hey geniuses, Tom is correct. Too much garlic.

          Domino’s: Can we order it w/out parmesan? The smell of the new pizza was pretty gross. If so, I’d be inclined to give new pizza another shot.

          • Domino’s Pizza | on January 13, 2010

            If garlic isn’t your thing you can call the store and ask for your pizza to be made without the garlic crust seasoning.

  699. kathy | on January 12, 2010

    What happen to real mozzarella cheese??? Is the company to cheap to use good stuff !!!!!!!

  700. Linda | on January 12, 2010

    This was my second try at the new pizza and it will be my last. I loved Domino’s Pizza. It was my favorite over all of the others. But it is not any more. I would rather eat a Little Ceasers pizza. Domino’s you screwed up with this new pizza. I want the old sytle back. Unit then you have lost a loyal customer.

    • edward coon | on January 13, 2010

      little ceasers is good, i just wish there were more around here. you can’t beat 5 dollars for a large one topping pizza, plus their crazy bread is really good.

  701. Shah | on January 12, 2010

    This is nuts!!! Dominoes Pizza is amazing! I actually grew up in New York City. Where the local pizzeria is abundant. I live in Atlanta now, and even though we have New York style pizzerias, I still choose Dominoes over the rest. If you don’t like Dominoes, don’t order it. Don’t bash them because there are people out that despise other brands.

  702. Lynnette | on January 12, 2010

    Our family of 5 have never been Dominoes fans but, we tried the new recipe and ABSOLUTELY LOVE it. We have ordered it twice in the last month and have recommended it to friends who agree with us. Pizza Hut—watch out

  703. Terry | on January 12, 2010

    I just ordered two boxes to try the new recipe, can you say refund. This new stuff taste “disgusting”. Domino’s you guys completely ruin your recipe, there was nothing wrong with the original recipe. I don’t understand what focus groups you guys used in determining this new recipe, they are completely off. I have been a huge fan of pizza for 20+ years and I have eaten pizza from hundreds of restaurants and the way this new stuff taste doesn’t come close. Now it taste like ketchup with garlic.

  704. Drew | on January 12, 2010

    This new pizza is VERY GOOD. I don’t post things like this often, and I don’t order pizza often, but I decided to try it and it is delicious! I love the change and I’ll be ordering it more often! Well done!!

  705. Moe howard | on January 12, 2010

    20+ Years ago, I LOVED Domino’s. Somewhere..10-15 years ago, it became tasteless, nasty, horrible. I quit fact, it’s been 10 years since I had one. I LOVE the new pizza!! AWESOME job. For all of these crybabies, go get a cheap fozen pizza, it will just like the old Dominos!

  706. | on January 12, 2010

    good job, spiritually, but i do wonder (b/c it’s an attitude that pervades fast food) how you’re guy’s crappy old pizza got that way in the first place. b/c we need2fix the root problem. we just don’t want it to happen again

  707. Mark Boxshus | on January 12, 2010

    My hat’s off to the new CEO who had the “alpha meatballs” to admit that while their service was good, their “product” was a poor excuse for pizza. If this pizza really tastes good, incorporates real, fresh ingredients, has bona fide cheese, and can still be delivered within favorable time parameters, then it should actually be a win-win for both the customer and Domino’s. Old die hard fans of the “original” cardboard travesty, can simply add a splash of ketchup to the box and enjoy as before.

  708. GERARD THIBERT | on January 12, 2010

    Pizza taste is an arguement that will go on forever.!! Myself , i would rather go to a local pizza parlour and pay the extra price .There is one of these places in every locality.,especially in my town of Windsor ,ont. canada .Arguement has it possibly one of the best pizza belts in the world., and Oh! yes we do have DOMINO,S AND IT DOESN,T COMPARE.Diabetics should know the sugar intake in pizza .There is sugar in every tomato sauce to cut down on the acidity and you also need sugar to activate the yeast.!! As far as DOMINO,S, you get what you pay for!! It taste good when it is straight out of the oven. As far as a reheat it is terrible .When you by a great pizza ,you pay good money for it .Why not reheat and enjoy!!!!enough said, i am a pizza connoisseur!! Beware of the nasty pizza chains .I will give a thumbs up to DOMINO’S For the pizza evolution!!!!!

  709. QUIWANA | on January 12, 2010


  710. Krissy | on January 12, 2010

    I live in a small suburb of Minneapolis and had quit ordering from the Domino’s here because they always screwed my pizza up. Usually it would arrive with *no* sauce even after specifically requesting extra, and sometimes it would arrive with the cheese and toppings all bunched up on one side in addition to no sauce. Because it was so bland, I always had to order a side of garlic butter sauce to brush on the crust and the cheese. I watched the video of the “pizza revolution” and decided to give the new pizza a try because my options for ordering food around here are limited. OMG!!! YUM!!! Dominos, you guys nailed this one! LOVE the new sauce, LOVE the new crust. My pizza arrived intact, steaming hot, and PERFECT amounts of toppings (those used to lack too….had to order “extra” on each topping just to get enough to be sufficient).
    Dominos, you guys are Back In Black! GREAT JOB!

  711. Chris | on January 12, 2010

    The new sauce is Da Bomb! I love the zip! The pizza has SO MUCH more taste than before! It is superb! I will definitely order again! In response to the diabetec people who want Domino’s to state how much sugar is in the sauce: it should be listed on the nutritional info, same as any other product. What do you people expect Dominos to do? Post a breakdown of ingredients for all different diets as part of their ad campaign?! get real! This stuff is fantastic!!

  712. Bill Clontz | on January 12, 2010

    Have read many comments about your pizza and the new ads, and frankly think it’s about time someone stood up and said “we’re ready to start over” and as soon as the others admit that they have been serving us the same slop, we’ll all be better for it. I have worked in a Pizza Parlor and I know how easy it is to make a good pizza or a bad one….a good pizza has the quality crust, enough topping to give it flavor, and someone to watch it cook (not over cook)…Home made crust and sauce can’t be touched by the frozen crust or already fixed sauces……I wish you luck with this new approach and hope someone will make sure it’s followed up on….

  713. Jackie and Steven | on January 12, 2010

    We’re not lucky enough to have a Papa John’s restaurant in our town anymore, so our pizza options are limited. We thought we would try your new pizza – and were sorely disappointed. The comments here should have warned us – but we thought we would give you the benefit of the doubt. The sauce was bland, but the red peppers left a hot sting in your mouth so you were unable to taste anything else. The crust was hard and the garlic salt made it much too salty! We gave it to the neighbors and ordered from Pizza Hut.

  714. Mike | on January 12, 2010

    I really like the new crust, but I think they should cut down on the garlic a little bit. Also, there is much more grease in the new pizzas – the entire bottom of my box was soaked. The pizza tasted great, but the thought of all that grease is kinda gross. I stopped eating Pizza Hut because I could feel the grease coating my teeth and it made me feel fatter just thinking about it.

    • Domino’s Pizza | on January 13, 2010

      We realize that the buttery, garlic crust might not be for everyone. We’d recommend asking the store to go easy on the crust seasoning if you still want a hint of flavor.

  715. Craig | on January 12, 2010

    The crust has way too much garlic, the sauce is no improvment. the old pizza was far better than the new one. I will not be buying your new product anymore. I was a loyal Dominos pizza fan but you have lost a customer.

    • Domino’s Pizza | on January 13, 2010

      If garlic isn’t your thing, you can call the store and ask for your pizza without the garlic sauce. We’d recommend asking for “Hearty Marinara” it is much closer to the previous sauce recipe.

      • Lovely Lisa | on January 13, 2010

        I am sad to say that the new seasoned crust is a big THUMBS DOWN for our entire family. We dislike it so much that we will not order your hand-tossed pizza any more. Even my children will not eat it. I am glad you are listening to some of your focus group critics, but it makes me wonder where your taste experts came from and who screened these people to participate in your focus groups? Are they especially qualified?. Did any of them like your pizza in the first place? Keep on listening to your fan base. It’s essential. P.S. LOVE the Pacific Veggie on Crunchy Thin Crust–it’s the best!

  716. Rich | on January 12, 2010

    We tried the new pizza and it was terrible. When we called to explain and get our money back … You ko wthe money back guarantee—- joke, we were told that we should have said something sooner…We would have called but don’t have a phone in the toilet…Get rid of Dominos and bring back Papa Johns.. If you want to loose weight have a Dominos pizza and you will be in the bathroom in no time loosing those extra pounds..

  717. omar | on January 13, 2010

    i had one of the legends pizza’s and it was great very,very tasty

  718. David | on January 13, 2010

    I’m sorry I just dont like the new recipe. To me the sauce is too spicy and the crust too sweet. Reminded me of Pizza Hut pizza. I dont understand why you needed to mess with a good thing. And I’ve been a fan since the 80’s and even worked there for a number of years. Management sucked and still does, but the pizza was great.

  719. Angela | on January 13, 2010

    This saddens me… Have always been a huge fan of Dominos for the crust & sauce. I will never get dominos again. I will stick with my Digiorno!

  720. L | on January 13, 2010

    Ordered the new pizza a week ago, cheese was sliding of box was saturated with grease and the herbs were way to overpowering. Honestly tasted like something i would get from a gas station quick stop. If you really wanted to improve your pizza you would have brought back your options for deep dish, that was a good pizza. Domino’s should have been happy being in it’s niche. I love pizza hut pizza but if i wanted something that filled me up was a bit cheaper and got to me in less then an hour i called Dominos. Not anymore though.

    PS Still not tipping your drivers till you repeal the delivery charge … sorry to take it out on them but has to be done.

    • MJB | on January 13, 2010

      just an FYI…the delivery drivers for Dominos and Pizza Hut only see $0.25 of that delivery charge and sucks for the driver when no one tips and the companies are not about to change this procedure…they keep upping their charges…it is a huge scam of theirs!…I know…worked for them!!

  721. James | on January 13, 2010

    Why is it that the pizza looks really really good on TV with all the cheese and plenty of sauce but when you order the pizza and it’s delivered it is nothing like you advertise it to be, it has little sauce on it and is kind of dry. I am in Knoxville, TN and I don’t know if theses guys got the memo about making the pizza better but the pizza over all is not good. Has the economy got these stores skimping on the makings of the pizza.

  722. SUZANNE | on January 13, 2010


  723. John | on January 13, 2010

    I personally loved the old “cardboard” crust. Now Domino’s is like Little Caesar’s only you can’t get a pie from Domino’s for $5.00

  724. Sky | on January 13, 2010

    Any fast food pizza made by 16 year olds who don’t care isn’t going to be great, no matter how much sweeter the sauce is. Domino’s is at least trying to improve, but really–REAL pizza comes from Italian restaurants and is made by employees that care about more than a paycheck or where they’re going to party.

  725. John | on January 13, 2010

    I saw an above posting from Domino’s. Get corporate to inform your franchise monkeys to ASK THE CUSTOMER IF HE WANTS OR DOES NOT WANT GARLIC. ASK THE CUSTOMER IF THEY KNOW OF THE RECIPE CHANGE?

  726. Patrick F. | on January 13, 2010

    I remember Domino’s in College in the 1980’s when they first started. Their crust was semi-thick and had that gooey texture, which is exactly what papa john’s tastes like today. They should go back to their original formula. The formula that made them number 1. But no, they think everybody wants a “kidk” to their pizza. They throw all these spices and garbage into their new formula and my taste buds just don’t like all that mess. Are they going to become like Popeye’s and say “Spicey or mild”? Or will they go to the KFC way of saying “Original or extra crispy”? They had a working formula when they first opened, and it was great. Go back to it, or I will keep going to Papa John’s that seems to have stolen your original taste and flavor, and you don’t have to keep drinking a lot to keep your mouth from being singed from the spices. TOO MANY SPICES. Usually when companies do this kind of thing, they are trying to cover up something bad.

  727. Beaqer | on January 13, 2010

    big improvement but the sauce has too much pepper in it and the cheese isnt that great… its very filling. the crust is great though

  728. Margaret | on January 13, 2010

    Please start offering the old way. We loved your old pizza and find the new pizza to spicy and to greasy. The old way was much better. When I have a large group of people there was never a slice left. We ordered your new pizza last weekend and had an entire pizza left over when my guests left. Also none of my guests liked it. They all said we should order from somewhere else next time. We also think your delivery fee is way to high, we didn’t mind it very much when the pizza was good, but now that the pizza isn’t good its not worth the delivery fee. Other local pizza places have free delivery and their pizza is now better than yours.

  729. MJB | on January 13, 2010

    I agree…the new pizza totally BLOWS!!! The sauce is horrible, and the rest is just as greasy as Pizza Hut! I used to order from Dominos in order to get a better tasting sauce and less greasy pizza since there are no good pizza places in AZ. Now looks like i’ll have to go the frozen pizza route! BRING BACK THE OLD RECIPE!!!!

  730. nabor | on January 13, 2010

    I don’t much like cheese not being sure how any cheese is healthy. Maybe a cracker or two with a cracker but not pizza covered in it. So bought two with diced chicken and extra sauce here in Torrance, CA. I liked it and crust was different better than I remember old crust. I froze one and ate other in two days, half one day half next. I added some Habanero Sauce and will be going back to Domino’s again. Try it. Oh. Something else.
    Domino’s Pizza bowls…a suggestion. Fill one with refried beans, a little rice, cilantro and diced chicken and Domino’s will have Mexican Pizza Bowl. Cheese optional for me.

  731. BJD | on January 13, 2010

    I’ve been a Domino’s customer for years…and I sincerely hope that my local store is not yet serving the new pizza! I got a couple last week and it was the worst pizza I’ve ever had (even worse than some frozen pizzas.) Overcooked, couldn’t even taste the sauce and it was so dry, it wasn’t worth eating! I’ll give ‘em one more try…but if it is not better, I’ll go back to Pizza Hut and Papa John’s!

  732. Ben | on January 13, 2010

    Had the new pizza tonight, plain cheese. The kids hated it. Garlic sauce made it greasy and the sauce was spicy for them.

    • Domino’s Pizza | on January 14, 2010

      If you find the new sauce too spicy, we’d recommend asking for “Hearty Marinara” it is much closer to our previous recipe. We realize that our new buttery, garlic crust might not be for everyone, but if you’d still like a bit of flavor ask the store to go easy on the crust seasoning.

  733. Steve Baker | on January 14, 2010

    I did not like PIZZA HUT pizza because they sprayed some type of oil all over their pizza. Now DOMINO’S has a greasy pizza. It saturated the box and leaked through. I had to keep a roll of paper towels near by to wipe my hands constantly. Then there is all that garlic. I like a touch of garlic, not a garlic pizza. …. The sauce is good, but without the hot pepper. There are a lot of people that do not like hot peppers. (I’ve found more that don’t than do.) ….. Do Not send me a coupon! ….I’m sorry to say you lost a customer.

  734. Emily | on January 14, 2010

    I’m very disappointed in the new pizza. I loved the old pizza so I was expecting something really delicious with the “new” version. The sauce was too spicy and the crust has too much garlic. I won’t be ordering from Domino’s again unless the old recipe comes back.

    • Domino’s Pizza | on January 14, 2010

      Emily, if the new sauce has too much “kick” for you we’d recommend asking for “Hearty Marinara.” It is much closer to our previous recipe. You can call the store and ask for your pizza to be made without the garlic crust.

  735. gwenith warmack | on January 14, 2010

    I really never liked Dominos but liked that it got to my house fast. Once the other pizza places got fast too, we dropped Dominos for years now. We had a great coupon so decided to get a Dominos pizza about two weeks ago and were SHOCKED! I had not seen any of the ads yet, but was surprised when I did! What a GREAT ad campaign! TRUTH! What a novelty in advertising! The pizza was noticeably better and DELICIOUS … you have a customer back and we buy LOTS of pizza!

  736. Amelia | on January 14, 2010

    I always liked Domino’s but got freaked out after that youtube video with the horrible Domino’s employees doing dirty things to the pizza. I was intrigued by their new ads- had the pizza last night and its actually pretty good you def. can tell the cheese is way better- I had thin crust and I couldnt tell it it has the garlic/herb on it or not. THE PIZZA WAS DELICIOUS ;) and the ads for them are awesome as well. Oh and not to forget the pizza came quick and it was PIPING hot….despite the fact that it was 12 degrees outside!

  737. TW | on January 14, 2010

    I thought the pizza was much more tasty. The old recipe was bland and boring. I tried the new pizza (pepperoni with extra sauce) and it was really great! Nice to have cheese with an aroma, *love* the garlic crust and the spicier sauce is great. I always added pepper to my pizzas anyway, so now it’s been done for me. Now Domino’s is back on my options of pizza when I want to order out. :) Great job!

  738. Ayeshia B. | on January 14, 2010

    I ordered your pizza on Monday night for a couple of friends and I while they helped me move and unfortunately we were rather disappointed. The sauce is a little better but not by much and the crust is the same as it was before, the little bit of garlic that I did taste was basically a litle bit of garlic powder. I think I’ll stick with Pizza Hut or Little Caesars. By the way, I didn’t get my money back. :’-( Your prices are nice but please try harder and maybe we’ll buy your pizza more often.

  739. Jake Lockley | on January 14, 2010

    My two cents after working for a competitor in the 80’s – The cheese needs to be 50% Mozerella and 50% provolone; the crust needs to be sweetened (ever so slight); the sauce needs to be a mild meat sauce (sorry vegetarians and Jewish people). The biggest problem with Dominos pizza (before) was the cheese was too synthetic and salty, they sprinkled spices on top, (both of which ruined the pizza by making one thirsty if not sick from too much spices) and the pepperoni was not 100% meat (because real pepperoni cups when baked and makes little cups of grease – easily remedied by slitting the pepperoni and sprinkling cheese on top the pepperoni). Also, and this is a big one, when making pan pizzas they need to thoroughly clean the pans every time they make the crust. If you don’t clean the pans every time then the bottom of the pan pizza crust is covered with greasy crumbs. This should be general hygiene but I have yet to find a pizza joint that actually cleans their pans before adding new crust. They do this because the pans are still greasy with PAM (or whatever) and rather than clean out the crumbs and PAM from the previous pie they just throw fresh dough on top of it, adding even more crumbs. These are the pans, not the screens. Try it sometime, it makes all the difference in the world. I also tried their chicken sandwich and it was so salty I vomitted. This was when I gave up on Dominos. If it makes you feel better Pizza Hut is much worse. I’d say Papa Johns is the best delivery pizza but even it is not satisfying. At least they have chicken strips and desserts to compensate.

  740. Strange-1 | on January 14, 2010

    The new pizza is gross. WAY too much garlic.

  741. Beth | on January 14, 2010

    Can ANYONE tell me how to get a refund for the ‘New’ lousy pizzas? No where can I find that information. I’ve emailed Dominos 3 times now with no response. I’ve searched all over but can’t seem to find the information. Do they REALLY think their pizza is so good that no one will ask for a refund?? Think again. They’ve just lost me business!

  742. Karen | on January 14, 2010

    I was as skeptical as one can be about Domino’s new revised pizza. I was sure that it would be one of those things that flops. I have to say after eating it it was rather tasty. A bit salty, but hey it’s fast food. I am not a fan of the robust sauce, it was not that great with the philly steak and green peppers. I liked the white sauce, It complements the chicken and the crust really well. All in all i was impressed by the changes. Kudos.

  743. donald woodward | on January 14, 2010

    I ordered on line at my local mandeville LA Domino on hwy 59 and waited at the drive through for an hour and finally demanded my money back because the never got my 2 medium pizzas ready.

  744. samper | on January 14, 2010

    Just had my first test of the “new and improved”. My comments are simple: 1. I think they over worked the sauce. Alot going on there, and I will try the marinara if I order again. Frankly the old sauce with the other changes would be just right. 2. The crust was great! I love garlic and even got the garlic dipping sauce… loved every bite! 3. The toppings, including cheese, were fresh and tastey. 4. Price was right, delivery was fast and pizza arrived hot.

  745. Mrs. Mack | on January 14, 2010

    You made that statement that you made some changes. I tried your new and improved and I can tell you, it will be my last time buying your pizza, it still tastes like cardboard.

  746. OHAMAN | on January 15, 2010

    well COUNT ME IN godfather sucks, pizzahut cannot get it right, and your new pizza is the *#+~ LOVE it definatly where I will BUY again keep up the GOOD WORK.

  747. Alyssa | on January 15, 2010

    People are just afraid of change. If you eat crap pizza for long enough it will become normal tasting… I used to eat domino’s old pizza since it’s the only pizza place that delivers right to my dorm room hall at my college that also accepts my meal plan dollars.

    I ate the old pizza but I felt like I was settling for something inferior, that I should have just spent some cash on Papa John’s instead.

    Well, I was unaware of the change until yesterday my boyfriend decided he wanted pizza. We placed our orders without looking at the site or having heard about the new flavor. When our pizza arrived, it smelled AMAZING — I had NEVER smelled a tastier, non home made pizza.

    I took a bite and it was great. The cheese wasn’t as bland and flavorless as before, the sauce was just… a million times better in every way from taste to texture, and the crust was the tastiest part. Make some breadsticks that just taste like that crust, lol. And my toppings, green peppers and onions, were crunchy and fresh instead of soggy and sort of smashed on top.

    I definitely don’t feel like I’m settling for anything anymore. GREAT CHANGE :D

  748. Ptay | on January 15, 2010

    The crust is same crust it always was just with garlic on it. No substance at all to the crust. Agree with previous reviewer. Crust should be real Italian bread, not cheap crap.

  749. Pam | on January 15, 2010

    We tried it tonight for dinner but we did not care for it that much. My husband said the sauce was too sweet. The dough was dry almost like cardboard and not much cheese. I think they tried to hard on this one and they need togo back to the old sauce and cheese etc…

  750. Stephen | on January 15, 2010

    To make the experience worse. I wrote in to Domino’s saying the pizza was so gross, I puked. There response was that “everyone” LOVES it and how it is so much better. So I re-sponded that it was still gross and I am not up to being in the hospital again on trying it. They sent me the same form letter.

    So not only has the pizza gone down hill, so has attention to detail and customer care. Go Domino’s! You really screwed up this time! I’ll see you in the next edition of “companies with poor coorporate social responsibility”

  751. Marc | on January 15, 2010

    After 15 years of disappointment and a 100% no Dominoes allowed in my household we decided to try the “new recipe” Pizza still sucks about exactly the same. Little brighter taste on the edge of crust but that’s about it!! I will never, never order again. Little Ceasars has it beat by far

  752. Bob | on January 16, 2010

    I hadn’t ordered a Domino’s in a while, so back in December I ordered one while watching a football game. It was so bad I thought the store had made a mistake. They told me it was the new pizza and it was great. Maybe they like it, but I think it tastes like crap. The new pizza really is not good. I won’t order from there again. You should give customers the option to have it the old way, because if this is all you offer you’re going to lose more customers than you gain.

  753. L!Z. | on January 16, 2010

    Domino’s, im disappointed in your new pizza. The cheese and the sauce really isn’t satisfying. The crust is awesome, but with the new sauce and cheese your pizza tastes more like Pizza Hut; i hate Pizza Hut. The sauce is too string with its taste, maybe to much seasoning. The cheese, well its just not the same as the original. Now i just dont even feel like eating pizza because yours taste bad now and well i dont like any other place. At least have the ORIGINAL recipe as an option when ordering…. please do something to bring back the #1 pizza EVERYONE LOVES SOOOO MUCH!!!!

  754. Hooked | on January 16, 2010

    I am shocked at the bad feedback! I really think more people are apt to go on a message board to complain rather than applaud. So, for the first time ever I am commenting because I think Dominos really should hear some great feedback! I never liked Dominos before and now I am HOOKED!!! The pizza we got last night was so yummy I have thought about it several times today.. VERY flavorful and fresh tasting! BY FAR the best delivery pizza out there now.

    • Nick | on January 16, 2010

      I have to second you Hooked, the new pizza is amazing. I ordered it without even knowing they had changed the recipe. I had to go online and figure out why my pizza was the best i had ever had from domino’s.

  755. Greg | on January 16, 2010

    Well, you can’t please everyone, but I ordered the new pizza last night and liked it. I thought the crust was awesome. The only problem we had was that the sauce was a little pasty and could use some more fine tuning. A little more cheese would have been nice, too. Other than that, we were satisfied. The kids loved it.

  756. Just-me | on January 16, 2010

    The pithe grease zza is better, but not great. I can still get frozen pizzas that taste better and not this fricking greasy. The problem is simple , for one the grease is coming from the cheese. Better ingredients. There is a small hole in the wall sub and pizza shop in Owattona, mn., Rosie st. sub and pizza shop. They make their pizzas by hand and they are great. You can get them made there or take them home and cook them in your oven. Their price is 8.00 each or buy 3 and 4th is free. Try them and see. They have nice crust, great taste, and no dam grease. Sorry, just the truth.

  757. Mark | on January 16, 2010

    Local Domino’s gave us the OLD pizza when we clearly ordered the NEW pizza and then they lied when we challenged them about it…too bad the staff has not “turned around.” The manager was also screaming profanities at the crew while the customers were in the store waiting. If they really wanted to turn things around, they need to work on their employees too.
    Signed, STILL DISAPPOINTED. Patrick Doyle…where do I get my refund?

  758. Kate | on January 16, 2010

    We ordered one (Brooklyn style) before hearing about the change and commented it was the best we’d ever gotten from Domino’s. The new sauce has a restaurant-quality depth of flavor and the crust is indefinably better. Didn’t notice much change in the cheese. (Grease is grease.) Yum, I want one right now!

  759. Steve Thomas | on January 16, 2010

    Tried it last evening, it was not at all anything special. Knowing it was just finished (my wife picked it up 15 minutes after ordering and was 2 minutes from home), once home it was like it was sitting around for a while, very flat looking….that’s impossible because of the ingredients, it was indeed made to order. Taste? Again, flat.

    Had the leftovers just now….even worse. Trying to get a refund. Jumping through hoops.

  760. Chelsey Gibbons | on January 16, 2010

    I ordered 3 large pizzas on Friday, I liked the pizza the way it was before the crust was not greasey and tasted pretty good, but now it is greasey and it said it was a garlic spread, but i could not taste any of the garlic. The cheese didn’t have a different taste and that was a good thing. The sause on the other hand was not good at all I would even say it was awful. It was to spicy and had no flavor I was not able to even eat the pizza, when before i really liked the pizza. The corn meal on the bottom of the crust was always good and I thought the crust had lots of flavor. I would recomend that you guys try again for a better pizza or just change it back to what it was before it was better that way. I will not order from Domino’s again unless it is changed again and is really good. I would like my money back.

  761. AC | on January 16, 2010

    We just ordered five of these pizzas and we all thought they were great. thanks DOMINOS YOU ROCK!!!!!! FORGET THE HATERS!

  762. Stacey | on January 16, 2010

    My family and I have been loyal customers for decades and we were disappointed to hear that the pizza we love is being changed. Why have a garlic butter crust? Are you going for more grease and fat grams? The sauce is the real disappointment. More spices may not be too bad, but a red pepper kick? Not everyone likes spicy. One of the reasons my family hates Round Table is because their sauce is spicy. After selling a great product that has carried you successfully for 50 years why did you ruin a good thing? If you must keep this new pizza recipe, at least offer the old tried and true one also. Let the people who buy and eat your pizza have the say. Sadly this new move only turned my family and I away to some of your competitors. Nice move!

    • Domino’s Pizza | on January 19, 2010

      If the sauce has too much “kick” for you, we’d recommend asking for “Hearty Marinara” it is much closer to the previous recipe.

  763. Brooks | on January 16, 2010

    How do I go about getting my money back. I ordered one of these new dominos pizzas a couple of weeks ago, and the crust was absolutely flavorless. It was as though the shop had forgotten to put the garlic-salt seasoning on the crust (or they ran out of it or something), since this was the least flavorful crust I have ever gotten from that particular dominos, even before the pizza revamp.I If the crust actually tasted like something I wouldn’t have minded, but I ended up throwing it out because with crust that bland it was simply inedbile.

  764. Brooks | on January 16, 2010

    How do I go about getting my money back. I ordered one of these new dominos pizzas a couple of weeks ago, and the crust was absolutely flavorless. It was as though the shop had forgotten to put the garlic seasoning on the crust (or they ran out of it or something), since this was the least flavorful crust I have ever gotten from that particular dominos, even before the pizza revamp.I If the crust actually tasted like something I wouldn’t have minded, but I ended up throwing it out because with crust that bland it was simply inedbile.

  765. CL | on January 16, 2010

    I am very disappointed that I got the new pizza. The sauce did taste better, but the crust was still cardboard. There was no seasoning on it, it just came that way, so I have no idea what the new crust is supposed to taste like but I’m very annoyed I have to sit here and wait for a driver to come take it back so I can get my credit card refunded since I invoked the taste guarantee. I really wish I could have just thrown it out instead of sitting here wondering when the doorbell is going to ring. I also had no idea how to get my money back. Had to call 3 times before I got my refund. The first time no one picked up after a few rings, but that’s ok, I understand when it gets busy. The 2nd time I got through and asked about the guarantee and was told I could get a refund and a driver would come pick it up, but before I could say please do that, I was hung up on. 3rd time I finally got it, but again, annoyed it’s going to take half an hour for the driver to come. You should really improve the taste guarantee system, or at least provide instructions on how to get the money back. I don’t usually get so riled up about this type of thing and would just let it go, but I’m sorry I’m a bit rankled at this whole process.

  766. Broughton | on January 16, 2010

    At least you guys get the opportunity to cast your vote. We Canadian Dominos fans do not yet know what you are talking about. However, from what I have read above, Dominos has a real problem if they try to bring a more sugared sauce into the Canadian taste. Real problem. In Canada, there are many small pizza chains that do not do well–and the reason is a sugared up
    sauce catering to only a small market share. If Dominos goes that route in Canada, it will be a
    bomb. From Calgary

  767. John | on January 16, 2010

    We were off Domino’s pizza for years and were excited to try it again when we heard about your new recipe. Quite frankly, we thought that it was terrible, even worse than we remembered it. If that is the best that you can do, we are selling out stock in your company. This is a bad move that is sure to catch up with you in a negative way. Sorry.

  768. Jeff | on January 16, 2010

    So one has to call up the Dominos that delivered the pizza in order to get a refund. Heck, it took long enough for the driver to actually get here the first time around. That crust was so gooey and flavorless, the sauce has no distinguishing taste, and the toppings sure don’t cover the pizza like in the pictures. This was really sad. I really wouldn’t encourage anyone to try the new, much less the old. and I’m not a PizzaHut fan either… no griefing here. This was just… ugh.

  769. Lord Hong on iTunes | on January 16, 2010

    Bring Back THE PHILLY CHEESE STEAK Pizza!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  770. Rany | on January 17, 2010

    You have a long way to go… to turnaround.. Look around you guys!!!

  771. J Strandell | on January 17, 2010

    Your pizza has just gotten WORST. The sauce tasted like something from a gas station other than a Pizza house. Way to much pepper as one of friens state stated it tasted like hyped up ketchup. The crust has no taste at all and wasn’t even close to what it looked like in your ads. Only good new I received a refund when I returnd the uneaten leftovers. Out of two medium pizzas for six guys return 6 slices that’s how bad it was.

  772. Jduff | on January 17, 2010

    I just had it last night, with a new Chicken Habinero Mango sandwich. The last time I’ll ever order Domino’s again. It was $17 for a medium pizza the size of drink coaster and an average sandwich at best. As for the new pizza… was just as awful as before

  773. domehead | on January 17, 2010

    to be very honest my wife and i hated it, we loved to old school, it was even worse than p—a h– pizza.

  774. Kelly | on January 17, 2010

    okay first of all they don’t deliver in south Oklahoma city so i have to drive there… okay there is no difference in the pizza there is barely any sauce on the pizza and the cheese there was none . sprinkled here and there not enough to peel off… a pizza as to be cheesy and plenty of sauce but it was horrible

  775. Cole | on January 17, 2010

    We tried the New pizza! I was not impressed, bragging about adding garlic to th e crust, come on every mom & Pop has been doing that for years. The sauce was well only thing we could taste was oregano and Italian Seasoning….we tried a hand Toss crust (subpar) and the Thin crust (really like the thinness of the crust). So will the new crust make me order from Dominoes! NO, I will continue to go to the mom & pop who has a better tasint sauce and crust and better tasting overall pizza…sorry Dominoe go back to the Kitchen.

  776. Tina | on January 17, 2010

    I LOVED Dominos the way it was. I tried the “new” pizza and didn’t like it at all. I thought the dough was not as good and the sauce was too spicy. I agree that it reminds me of the “New Coke” flop…

  777. Tammy | on January 17, 2010

    I do not like the new recipe and hope that Dominos goes back to the old… The crust is too garlicky and buttery. It tasted like Papa Johns. I hope that Dominos can offer and option of the original crust or i will probably never eat there again. Such a shame that after me and my husband started liking Dominos the best out off all the chains, they go and change it.

    • Domino’s Pizza | on January 19, 2010

      Tammy, you can ask your store to make your pizza without the garlic crust.

  778. OutWest Family | on January 17, 2010

    The ultimate, best pizza ever made by Domino’s is not here and now….IT WAS IN THE 80′S!!

    PLEASE BRING BACK THE RECIPES FROM THEN. This is not a Coke product!

    Btw, some of us out west must have got a sneak peak at the new Domino’s recipes, we’ve been getting extremely greasy crusts and greasy breadsticks and greasy cheesy bread and overload of garlic for a YEAR!.

    Domino’s please, go back to where you started, the FIRST, ORIGINAL sauce, ORIGINAL crust, and ORIGINAL cheese sticks, sans all the grease. Elsewise, we’ll continue to give our business to Godfather’s Pizza.

  779. Kelly | on January 17, 2010

    I WANTED to come on here and defend the new pizza

    sorry can’t

  780. Nana78 | on January 17, 2010

    This new pizza is terrible. Will not buy Domino’s any more.Store bought tastes better than this. .Go back to your old sauce that was excellent

  781. MomofTwo | on January 17, 2010

    The new pizza is definitely better. The crust has much more flavor and I actually like the hint of spice in the sauce.

  782. Melissa Taylor | on January 17, 2010

    the new pizza from domino’s SUCKS! Store brought pizza are much better…I will not order any more I just would like to know how to get my money back like the commerical says

  783. BG | on January 17, 2010

    I was the biggest Dominos supporter before, but this garbage you’re putting out now cannot be defended. If I wanted garlic sticks, I would order garlic sticks, but instead you decided to put them on my crust. I’m sorry, Dominos, but you have lost a loyal customer. I just hope Papa John’s delivers to my area.

  784. CJ | on January 17, 2010

    Sometimes it depends on the Dominos store you go to. I recently moved and the Dominos I started to go to now is much more generous with their toppings. With that being said though, the pizza tasted the same, though the garlic crust is very salty. Why wouldn’t they give you an option of what crust you wanted? Guess I’ll be calling Papa Johns from now on!

  785. Robert | on January 17, 2010

    The crust is horrible, don’t put garlic on the crust it overwhelmed the rest of the pizza. The cheese is better. The crust is too greesy and the garlic crumbs over the pizza stick all over your hands, not cool. The sauce, i couldn’t tell really.

  786. ED | on January 18, 2010

    I never had a problem with the crust or the sauce… the problem I have is I look at all the pic’s and see the amount of toppings (let’s just say alot) when I order my $16.00 plus Domino’s Pizza I get 1 piece of meat or veg per slice which does not amont to much….my $12.00 Papa Murphy’s Pizza weighs in at 5 LBS…..My point next time I order a pepperoni pizza…I would like to see more then 1 pepperoni (or any other topping) per slice.

  787. Steve | on January 18, 2010

    Is the garlic in the crust optional? Domino’s is my favorite delivered pizza, but I hate garlic. The garlic/butter flavor is extremely overwelming, it’s all I can taste. In some spots you can see the mountain of yellow sauce on your crust. Not only that, but the flavor is on your lips and hands for at least 12 hours later. The crust is doughy. You used to be able to eat a piece without it collapsing on your hand. A Hungry Howie’s just opened a block from my house. I will be giving it a try as hear flavored crust is optional there.

    • Domino’s Pizza | on January 19, 2010

      Yes, you can ask the store to make your pizza without the garlic crust.

  788. JDK | on January 18, 2010

    The sauce was OK but not really any better. I paid extra for more toppings so that was OK. I saw no upgrade with quality there; however. The cheese still partially unmelted and still tasted odd. The garlic oil infused crust made THAT taste better; but it still lacked substance and any texture whatsoever (Using cake flour now, LOL???). This pizza (nor most of those before it) has nothing in common with the pizza served when Domino’s first began to franchise. That is a shame. Corporate locations may be better; but they are few and far between anymore. I can cook a better pizza at home. Adios Domino’s.

  789. Stephanie | on January 18, 2010

    The new pizza is horrible… it tastes like a really bad frozen pizza. We ordered one the other night & are normally fighting over the last piece. It was all I could do to eat one piece & my kids didn’t even do that. I threw out almost the whole thing. Sorry I won’t be ordering again. My weekly pizza runs will now go somewhere else.

  790. Melissa | on January 18, 2010

    The New Pizza is horrible. Of course my boyfriend said they went back to PH because Domino’s sucked. Now they like he likes the new version. Personally the sauce is DISGUSTING!!! change it back. I don’t want to eat a pizza where the sauce is so overwhelming that I can’t enjoy the rest of the pizza. its GROSS. Give me back my old Dominos or I’ll find another Pizza joint that will.

    • Domino’s Pizza | on January 19, 2010

      We’d recommend you as for “Hearty Marinara” on your next order, it is much closer to the previous sauce recipe.

  791. dan | on January 18, 2010

    I like the new pizza, the old one was nasty. just like tombstone whos sauce is REALLY nasty.
    i will say the garlic/butter is a little strong on the crust but the rest of the pizza is good.
    sinceeveryone is 50/50 on this, they should have an option of what stye you want. old school or new school!

    • Domino’s Pizza | on January 19, 2010

      Dan, if the buttery, garlic crust was a bit strong for you, but you still want a hint of flavor, ask the store to go easy on the crust seasoning.

  792. Hbaker | on January 18, 2010

    Loved it! Yum yum. Some people will always find something to complain about. I thought the crust, sauce, and cheese were fab.

  793. Anna | on January 18, 2010

    DOMINOES i love the new recipe its so fresh and new no other pizza place has pizza like yours:) i liked the old pizza but it just wasnt fantastic now this is im glad you made the change good job dominoes

  794. Anna | on January 18, 2010

    Oh and hbaker i totally agree with you

  795. Ronzo Lorenzo | on January 18, 2010

    This is so much better than your old frozen pizza tasting pizzas!! I love the sauce and the crust is just excellent. Very good pizza! Domino’s…you got yourself back into the game! Good job.

  796. Greg | on January 18, 2010

    Why is no one talking about the $2.00 delivery charge that doesn’t go to the driver? Your $10 pizza will cost you $15 after the delivery charge and you tip the driver. Oh yeah plus tax.

  797. ticked off guy | on January 18, 2010

    This pizza is aweful. you screwed up big time domino’s, BIG TIME!!!. I want my old pizza back. Bring back the original style, or you’ll be sorry!

  798. anthony | on January 18, 2010

    I hate the new pizza took a few bites and threw the whole thing in the trash where it belongs if dominos keeps serving this pizza i wouldnt be surprised to see them deep in the trash!!!! i loved the old recipe it was 109309430 times better i could almost cry right now thats how bad this new pizza is they might as well pour grease on a coardboard box show up at ur house 20 mins later and ask for 20 bux before tip…….goooooodddbyeee dominos its been real!! well not really but its been better!!! if you go back to the old pizza ull get just as much publicity and might even gain some new customers and probablu 98% of ur old ones

  799. anthony | on January 18, 2010

    PAPAAA Johnsss!!!!!! dominos blows

  800. Lovn It!! | on January 19, 2010

    Don’t listen to these idiots! Especially “ticked off guy!” The new pizza is the best out there. I use to order from Pizza Hut, but no more!!! Very Good Job!

  801. Bite the bullet | on January 19, 2010

    Good Job Dominos!! The New Pizza is great. Just put up with these others complaining for a couple months then everything will be great!! Bye bye pizza Hut & Papa Johns

  802. Geoff | on January 19, 2010

    Please bring back the old recipe!!! This new recipe is awful! Until the old taste comes back, I’ll NEVER buy Domino’s pizza again!

  803. Keith | on January 19, 2010

    Fake provolone flavor – only available at your local Domino’s!

  804. Mitch | on January 19, 2010

    2nd stupidest marketing idea since New Coke – an entire company was built on the “Original” Dominos receipe. Why would they do this as a makeover as opposed to offering both the “Original” and “New” pizzas and if the “New” is really that much better than in a few years you could faze out the “Original” – sounds like they are betting a whole lot on a 50-50 chance they dont end up like New Coke….

  805. ck | on January 19, 2010

    I like the sauce and toppings, but the crust has way too much garlic for me. I like garlic, but I can’t do this new crust most days- it truly is the only thing I could taste on the pizzas we ordered. Maybe if you would give a choice of w/ garlic butter or without??. I’m also interested in nutrition- crust seemed way too greasy w/ this new recipe.

  806. Jo | on January 19, 2010

    Did not like at all.

  807. Cheryl | on January 19, 2010

    I have been a loyal Domino’s customer for years because it was cheap. Now I get the cheap and a great pizza. I think it is way better than it was before. I LOVE the crust! I don’t throw that part out anymore. The sauce actually has flavor and the cheese is melty instead of a big clump of grease. I saw some people saying it is greasy but I haven’t found that to be the case at all. In fact, I think it is a lot less greasy than before. Great job Domino’s! You’ve made this customer and my family very happy. :)

  808. Marie Fomerman | on January 19, 2010

    LOVE! LOVE! LOVE Dominoes New Taste! YUM! YUM! YUM!

  809. Marlene | on January 19, 2010

    My husband and I ordered pizza, bread sticks, and chicken bites last week and to be perfectly honest , it was all horrible. Your old pizza was much better. Who decided that a good thing needed improving? Why do people always, always fix what isn’t broken? Sadly, I will not order from Domino’s again. I too wish you’d bring back the recipe from years ago, the sauce was just sweet enough, spicy enough and the crust was fine. The new recipe is actually downright awful.

  810. jeff | on January 19, 2010

    Dear Mr. Weiner,
    I have been a Dominos customer for years. Your new pizza is not “fantastic” as Mr. Solano says. Neither is it what this consumer wants. It is, quite simply, a disgusting taste. We have two other pizza chains in town. So good luck with your new pizza, but I’ve already switched.

  811. Alex | on January 19, 2010

    As an occasional delivery customer of Dominos, I tried out the new, “improved” version a week or two ago. They have clearly achieved “New Coke” here. They were in a position of having a reliable, inexpensive, mediocre product, and now they have dialed the quality down a notch from mediocre, Where the old sauce might be a bit on the watery side, the new sauce is decidedly pasty. Where the old crust was flavorless but pleasantly (for me) chewy and substantial, the new crust has some sort of pseudo-garlic flavor chemicals applied, but neither crispy not chewy – it lies in a dry, sort of “crunchy” no-man’s land between the two. The net result was a very dry and unpleasant mouth feel. Oh, and forget the “money back” guarantee – I contacted them by e-mail to complain, and all I got back was some marketing along the lines of: “Well, if you don’t like fresh herbs and garlic, you might prefer . . .” and then a list of other sauce and crust options. I think that Dominos has blown it badly here, and I won’t be ordering from them again.

  812. Sierra | on January 19, 2010

    PLEASE!!!! Offer a crust without the garlic!! My entire family detests garlic, and there’s no getting away from it with your “new” pizza. Call me crazy, but I liked the old crust. We bought Domino’s every Friday night like clockwork, and now we’re buying from a local couple’s pizzeria.

  813. James Keith | on January 19, 2010

    Love garlic, but the crust on our pizza was soggy. Not good. Like spice, but not on a pizza. My mouth shouldn’t burn after just one bite. Love cheese but could barely find it on my pizza and no “strings” as promised. The photo on the Dominos website is completely false. My pizza didn’t look anything like the pix. So either my pizza was shoddily slung together or the “new” version stinks. After two pieces, I threw the rest in the trash can. I’ve gone back to Pizza Hut. Too bad, been a Dominos fan for more than 10 years.

  814. Sandra Keith | on January 19, 2010

    Some of the people have said to order crust without the garlic and a different sauce. Not possible. I tried that and was told the new version is all they sell. Since I can’t abide the “new” version, I’ve switched to another pizza place.

  815. Casie | on January 19, 2010

    The old pizza was great…..i miss it. My family tried the new pizza, not impressed. At all. Sweeter sauce? my mom couldn’t even eat it cause it was too spicy! and had less flavor. Good job on the crust though it had good flavor just a little greasy. Im sad to say that we will no longer be ordering dominos. Which sucks, it was the only pizza we ever ate. Alot of people seem to not care for the new pizza and some love it, so my solution would be to have a choice between original and new. It would help out lots.

    • Randy Pettinger | on January 19, 2010

      I hope they offer both types also ! !
      I prefer the old pizza ! !

  816. Valerie Howard | on January 19, 2010

    Just saw the commercial that says if you don’t like it….you get your money back. WHERE DO I GO TO GET MY MONEY BACK???? That pizza was NASTY!!!!!!!!!!!!!!!!!!!!!!!!!! I’ve been a long time fan of Dominos; in fact, they were the only pizza I would eat. Now there is NO pizza joint I’ll eat at because Dominos has RUINED their pizza. I couldn’t even bring myself to eat the leftovers….none of my family liked it…..all of the pizzas got thrown out.

  817. Bill Thomas | on January 19, 2010

    Holy Cow!!! I tried the new pizza in hopes things would be better… disappointing. Very salty, the cheese isnt stringy at all it disingrates in your mouth and taste terrible! This will be the last time i go to Dominos!

  818. Brian | on January 19, 2010

    Domino’s, your new pizza RULES!

  819. Randy Pettinger | on January 19, 2010

    The new crust is ok but I liked the old one better, the new sauce is too spicy for me.
    I hope they eather go back or offer both the new & the old ! !

  820. Chantel | on January 19, 2010

    My fiance and I used to get Dominos every weekend becuase it was my favorite pizza. We tried the new recipe and neither of us liked it. It was spicy and garlicy and not good. We are not getting that again and I have to find a new pizza.

  821. Frank | on January 19, 2010

    I really enjoyed the new pizza! Good job!

  822. Risky | on January 19, 2010

    Are you people all crazy? Domino’s has always sucked.

  823. Layne MacDonald | on January 19, 2010

    I can honestly say that i was excited to see how this new pizza was going to taste. Im a poor college student and five dollar pizzas r a great deal.
    Well me and my friend o dominoes the day after they changed the pizza and ordered two large peperoni pizza for five dollars a pizza. We got them in the car and the delicious aroma filled our nostrils. Its a very good thing we didnt live very far away from the restaurant because we wanted to dive into those pizzas immediately. We got them home and promised each other to be honest on our opinion of how the pizzas tasted. After the first bite we fell in love with it. It tasted so fresh and delicious. I thought that it tasted so much better than the pizzas in the past. And then i came to the crust….. I loved it! It was like i had ordered breadsticks to go with my pizza and i didnt even get charged! It was awesome.
    I am so glad that Dominoes changed their pizza. I believe it was for the better. O and me and my friendback the next night and had it again. Scrumptious.

  824. GW | on January 19, 2010

    Well, guess I’m not like most. I had my first taste of Domino’s new pizza this week. And as for me, I thought it was the best pizza I have ever tasted. I’ve eaten pizza for over 40 years. Started with Pizza Hut, but after a lot of nasty Pizza Hut products, I switched. Domino’s has a friend for life.

  825. Robert | on January 19, 2010

    Anybody care about people who have Garlic allergies?
    Any disclosure going to be put out there?
    Any other option to the garlic laced time-bomb?

  826. Melissa | on January 19, 2010

    My fiance and I were loyal Dominos fans until we tried your new pizza. It seems like you’re attempting to copy Papa John’s, which we had stopped ordering because the red pepper in their sauce bothered my honey’s stomach. Not only that, but we could barely taste the sauce under the thick layer of cheese. The butter drenched crust and the large amounts of cheese seem to be a stop in an unhealthy direction. We will no longer be ordering your pizza and will instead stick to a local pizzeria from now on.

  827. Steve | on January 19, 2010

    The new taste is terrible. If I wanted a Pizza Hut pizza, I would go to Pizza Hut. Luckily for us Little Ceasar’s is still around.

  828. darkdragon8987 | on January 19, 2010

    First of all: Keep in mind that all restaurant chains differ from town to town, dependeding on their management. With that aside, I live in a small town near Charleston, SC, that has that very problem- One month Applebe’s is great, and then 6 mos. later, it sucks because the mngmnt changed. But as far as pizza goes ( and I’ve been here for 14 yrs.), we’ve always had 3 choices: Dominoe’s, Papa John’s, or Pizza Hut. I grew up w/ Pizza Hut, but unfortunately, they had stopped delivering. So we tried Dominoe’s and Papa John’s- alternately. Our particular Dominoe’s was starting to suck as far as quality, and delivery time, so we stuck w/ Papa John’s, who, at the time, we considered good quality for the price. Then Pizza Hut started delivering again, but couldn’t keep drivers- so I was literally hurling cold pizzas out the front door. Back to Papa John’s. It was okay, but then THEY started taking 2 hrs. to deliver. (Brief DiGiorno period in this house). Then new mngmnt took over Pizza Hut, and although it was the best pizza, it still took too long too deliver- eventually they improved. (Dominoe’s was forgotten by now). Then one day last year on the internet, I read that Dominoe’s was coming out w/ a completly new pizza to be ready Dec. 27. So, I was curious. Once we saw the commercial on tv for the “new deal”, I thought, “It’s worth trying.” So last week, I ordered 2 med pizzas, each w/ 2 different toppings, paid like $13, and it arrived in 20 MINUTES! I was enthused- until I tried mine- eeuuww!! No better than the other. When my husband came home and tried his, he exclaimed that “it ’s definately better than their previous”, but we both ultimately agree: You can’t beat Pizza Hut pizza-period!! Dominoe’s is at the bottom of the chain- sorry you wasted all of the time and money on an “unworthy” project!!

  829. bear | on January 19, 2010

    Don’t care for the garlicky crust, liked the old crust better.

  830. Karen Brittan | on January 19, 2010

    The BEST pizza I’ve ever had!!!!! We had breakfast bacon and extra cheese on ours…. wonderful!

  831. Karen | on January 19, 2010

    Tried the new version. Didn’t like it. Wrote to the main company, who apparently only told the local manager that he had a dissatisfied customer! He was upset I went over his head. Apologized to him, that this wasn’t HIS fault it was the company’s. Heard from Domino’s who suggested trying Marinara, Garlic Parmesan, or BBQ. If I want pizza sauce, I want PIZZA SAUCE–garlic parmesan or BBQ doesn’t fix the problem. I also didn’t like the cheese–had an “off” taste. Actually didn’t even notice the crust being different. I am now writing Domino’s off my list and going to Pizza Hut.

  832. tarae | on January 19, 2010

    I LOVE Domino’s new pizza recipe! I didn’t feel it was a total remake of their old pizza, but more like it was tweaked in all the right ways, as in, all the things I liked before, plus a lot more things to love. I definitely didn’t think it was spicy like so many commented here. We got a standard pepperoni mushroom and were totally thrilled. Everything was perfect, and I have to say I love the changes to the crust and the garlic butter flavor makes for a tender crust that’s just as enjoyable as the rest of the pizza – it was like having a breadstick at the end of your pizza. The garlic butter flavor tasted very much like the garlic butter sauce used by Papa John’s, which I always loved – now Domino’s has a pizza better than Papa John’s with no dunking required! This is better than Papa John’s, and if you take price into consideration it’s definitely better than Pizza Hut, though it might be better than Pizza Hut either way, not sure, lol. Anywho, I see a lot of negative comments, and I think that’s because people are more likely to make an effort to complain about something than they are to give a someone the props they’ve earned. I say thanks for listening, Domino’s – we’re your new #1 fans!

  833. Erin | on January 19, 2010

    I love the new pizza. Before this change, Domino’s pizza had become bland and tasteless….and now it has delicious flavors that you can taste. Good job!!!! And YUM! (The crust is my favorite part)

  834. Diane | on January 19, 2010

    I have been eating Domino’s pizza since college in the 1980’s. Back in the 80s the pizza was outstanding! As college students we used to order it about 3 times a week. The pizza had perfect amount of cheese and toppings, really fresh crust, and was perfectly cooked. Then the pizza became hit or miss on the quality. I could always taste when the crust was fresh. It made for an amazing tasting pie. This new pizza is disgusting. When this first came out several weeks ago we ordered 2 pizzas not realizing the change. It was so disgusting. The crust tasted like someone poured garlic salt on it. The sauce was too sweet and too spicy at the same time. The cheese was terrible too. Of course Domino’s did not advertise on the box that we could get our money back. We threw 2 entire pizzas minus a few bites into the trash. We then ordered 2 more from Papa John’s. We are a 2 nights a week pizza family and we will never order Domino’s again. And this after 25 years as loyal Domino’s customer. If you wanted to improve the pizza, you should have brought back the high quality 1980’s version of Domino’s. My taste buds are drooling just at the memory of that perfect 80’s pizza where it was very fresh and perfectly cooked always. We have now switched to Papa John’s.

  835. tarae | on January 19, 2010

    I have to also add that the online ordering was really easy and they even tell you who’s making the pizza (thanks Bonnie in Lenexa, KS) and how far along it is. We only order from Dominos now.

  836. christina | on January 19, 2010

    i work right next door to a dominos and we would always joked on how it tasted like cardboard well i had to have back surgery and was gone from my job for 3 months. Now i am back and i was like a whole new pizza? i had to try this and i loved it so keep up the good work and i know i will be ordering some pizza for me and kids from you guys more often

  837. Phuong | on January 19, 2010

    I wish I could give it a good review, but the new domino’s pizza isn’t very good. I’d have to give it a thumbs down. The cheese tasted a bit “off” and there was hardly any sauce. The toppings were very dry and “un-fresh”. The texture of the dough seemed flat and slighty rubbery. Perhaps this domino’s location didn’t receive a shipment of the new pizza yet. How do we get a refund?

  838. Ethan | on January 20, 2010

    Just tried it, using the 2 pizza special. Ordered the new style crust with the new sauce, as well as the “closer to the old style” recommendations being no garlic and “hearty marinara”. Side by side I compared them, and sure enough the old style preparation sure seemed close enough to how it was made before. The new garlic crust seemed to smell and taste like Little Caesars crazy bread, and sure enough it was oily enough to soak into the cardboard, but not quite enough to penetrate the entire way through. The new sauce was perhaps too light, as I could not taste any pepper or much zest as described in advertisements. The cheese appears and tastes real now, and less rubbery, so that’s the big improvement for me. I will likely order the new sauce without the garlic crust in the future.

  839. Dennis-Md | on January 20, 2010

    This NEW PiZZa SUCKS, the crust is as thick as a newspaper, the sauce blows, What Spices? My wife even commented that it leaves no fragrance on your fingers and no more acid indigestion afterwards, Come On. We ordered a extra large with pepperoni, the cardboard box I believe weighed more than the pizza. I would always,
    buy the Dominos Pizza Sauce in the can at the supermarket, now that’s gone also.

  840. Choked Up | on January 20, 2010

    We get the Tuesday special every other week and last week was when they changed the recipe. I bit into the pizza, started chewing and started coughing and choaking. I am highly alergic to pepper, especially red pepper. I thought I was going to the emergency room. Later I called the place and told them what happened and they suggested that I ask for the MARINARA sauce instead of the spicy pepper. I will give it another try or will drop Dominos just like a hot tamale!!

  841. Hidoyle | on January 20, 2010

    Love your new recipe. Don’t know what the other people are complaining about, guess they don’t know good pizza when they get one. The new recipe reminded my of Shakey’s from years ago. I’ll be back, again and again. Thanks for the change……this is one we can believe in.

  842. Ken | on January 20, 2010

    Haven’t had Domino’s since 1998. Couldn’t stand it. After all the ads, had to try the “new” one. OMG these have texture and taste. Loved the garlic flavor crust, the toppings, and the sauce. Family agreed. Went back and purchased another one the same night.

  843. Gina | on January 20, 2010

    I just want to say that “if it ain’t broke, don’t fix it.” Some people can’t handle the garlic and red pepper, like me for instance. I have a sensitive stomach and therefore will not be ordering from Dominos as much as we used to, so long to an old friend.

    • Paula | on January 20, 2010

      Actually, garlic is one of the best foods to promote strong digestive system. Maybe you just don’t like the taste of it.

  844. carol | on January 20, 2010

    We had the Phil cheese steak pizza which we love. Not this time it was too greasy,too much garlic taste, and way too salty. I called Domino’s shop and let them know and was told that the person who made it was not suppose to put the new butter-garlic flavor on Phil cheese steak pizza. Oh ‘ They did not offer to refund my money nor did I ask. Next time , if there is a next time I will tell them NO NO butter or garlic on the crust.

  845. Elise | on January 20, 2010

    Great pizza! Can’t wait to get one for my mom, who wouldn’t order anymore because she thought the crust tasted like cardboard. Boy, is she in for a great surprise! Way to go, Domino’s!

  846. Loxahatchee FL | on January 20, 2010

    Well they got me on the new Sauce commercial. It was hot and spicy and not what pizza sauce should be, the Dough went from a good Crust pizza to a sorry bread dough pizza. The cheese tasted fake. I will never buy from them again. and no I did not ask for a refund..Fooled me once shame on you fool me twice shame on me. There will not be a second visit to Domino’s Pizza by our family. Frozen Pizza from our local Publix Tastes Better than Domino’s!

  847. Archerlc | on January 20, 2010

    I hate butter (new garlic butter crust) so you have lost me as a customer.

  848. Carolyn | on January 20, 2010

    Agree with all of the bad comments was the same for me. But worst of all before I could get one slice down had the worst intergestion and it lasted a longed time and alot of Tums. Thought it was just me so tried some left overs that I usually love and the same thing happened.
    Can’t be a customer anymore after years and years. Have to find another Pizza. Bad move ever who the idiot was that did this to a great Pizza.

  849. AJ | on January 20, 2010

    First of all, years ago I used to like Dominos. Probably 15 -20 years ago. After kids came along we tried it again. Hated it. The aftertaste was disgusting. My kids liked it though. I was excited when I heard they changed the recipe. So, I tried it again. Once again, it still has that same aftertaste. I thought everything else tasted ok. I am thinking it has to be the cheese. To bad, I was hoping to finally get a good tasting pizza close by.

  850. Tim Hawk | on January 20, 2010

    I like pizza… the great thing about pizza is that you can get it from different places and it’s a different food from each place. May I say… I can’t wait to enjoy another one of your “new” pizza’s. Absolutely loved it. Hot and the next day….cold was just as pleasing.

  851. Ellen | on January 20, 2010

    VERY DISAPPOINTED. The sauce was too spicy for two toddlers eager for pizza, leading to mommies scrambling for an alternative dinner. Several of the adults found the sauce too spicy as well. You need to offer a choice. I also sent a note to customer service and have yet to get a response.

  852. Allen | on January 20, 2010

    I come from New Haven, home of the best pizza in the world, Frank Pepe’s and Sally’s. I moved to South Florida in 1982. After becoming settled in South Florida, I have found some pretty good pizza places. I tried the new Domino’s yesterday out of curiosity. It is much improved, but I am not a fan and will only eat this product if there is a good deal and I am “in the mood”. The dough is not pizza dough but rather bread. The sauce is ok. Stick to mozzerella, period. No provolone. Pizza should only have mozzerella. Garlic butter? No. Tastes good but that’s not pizza. It’s Domino’s. If you live in an area that has no neighborhood pizzarias, then it is a much improved product, but it’s not real pizza.

    • Paula | on January 20, 2010

      Allen, you may think you know what pizza is, but you’re obviously not a cook. Pizza is whatever you make it. If you aren’t adventurous personally, that’s ok. Keep eating the same old, same old the rest of your life and enjoy! Some of us like and appreciate variety and the ability to explore different flavor combinations.

    • Dave C | on January 20, 2010


      Totally disagree on the cheese issue. My problem with the new pizza is that it is just mozzerella with a little provolone (probably a mild provolone at that). Add a little asiago (or stinky cheese as my kids call it) to really give it some flavor.

  853. Allison | on January 20, 2010

    I LOVE the new pizza. Dominos was not our 1st, or 2nd choice when we would order pizza. It is now our favorite choice. Quick service, great taste, and good price. My family is now a loyal customer!

  854. Paula | on January 20, 2010

    I was pleased to see Domino’s was even addressing what everyone I know has said about their pizza for years – cheap, but flavorless. The crust was the absolute worst, and the grease level frequently gave me heartburn. The only time I even tried it was for occasional “free” lunches at the office. I have tried both the new hand tossed and thin versions. I would never have guessed thsi was Domino’s. Absolutely delicious, and the topping selection is outstanding. My favorite is the roasted red peppers. Although I ordered extra cheese the first time, there was no need. I also like the ability to mix together a variety of other cheeses to compliment different toppings. Bravo! I many not ever call Pizza Hut, Papa John’s or Vocelli again!

  855. AJ | on January 20, 2010

    These comments go to show that even when you make something better, people will STILL find something to complain about.

  856. Matthew | on January 20, 2010

    WTG! I tried the new pizza and I liked it (meaning I would order again). I loved my local pizza places and won’t give them up but pizza from chain stores you have the best now. Love the new toppings, blows away the other guys. From viewing the other comments I have to agree that I really loved your pizza 25-30 years ago and over time something changed to the point I won’t order from you. But I also hate Pizza Hut, LC, and Papa John so don’t feel bad. To sum up, I like the direction you’re going and will order another pizza from you.

  857. David Britt | on January 20, 2010

    You’ve lost another customer. I HATE the new taste and will never order Dominos again. Your loss.

  858. CBeeche | on January 20, 2010

    I tried the” new and improved” model and didn’t like the garlic spread on the crust, the crust was too thin and overcooked (store problem not receipe). Good try but I wasn’t thrilled!

  859. Leah | on January 20, 2010

    WOW! You people are CRAZY! The new dominos is AMAZING! Delicious crust! You don’t have to order garlic bread seperate anymore. The pizza was so good we craved it and ordered more the following week. Kudos Dominos! Hated the old stuff that had no flavor, you definitely have some new customers in us. yum!!! (Crust was so good we had leftover triangles in the box with no crust!!!) :)

  860. Tristin | on January 20, 2010

    My dad, is a long time lover of the original Domino’s. I HATED Domino’s because it had no pizzazz. Our family would order Papa John’s and it would give my dad heartburn… he loved his domino’s. Papa John’s crust is disgusting. That tastes like cardboard… but their pizza is good- so we’d order it and not eat the crust. I was a very vocal, ANTI-DOMINO’s gal.

    Well I saw the new commercials. It wasn’t the try it or its free that got me… but the heartfelt honesty about dealing w/ customer complaints and tackling it head on. Great companies change. Tastes sometimes change… like Coke has, coke zero- diet coke etc. To meet the needs of its consumers…
    Well, I, the anti-Domino’s gal… decided to give it a try. I ordered the NY style pizza. The cheese, was just enough to not overwhelm you. The toppings fresh and plentiful. The sauce had some kick to it… nothing like the former Domino’s…. and I LIKE IT! I like it because the crust is like real crust, and not like Papa John’s. I think Domino’s did something right.
    They tried the pasta bowls, the sandwiches, etc. Everything but re-vamping their pizza. As it sounds a lot of loyal Domino’s fans have been upset. Maybe offering the old sauce – upon request is something they can add- to appease the loyal fan base.
    This was a definate improvement. Not the best pizza I’ve ever tasted, but fantastic for the price, and for a chain. I will definately order again, and from Domino’s and not one of their Major competitors – like Pizza Hut and Papa John’s.

  861. nathan | on January 20, 2010

    I am curious how many of the ingredients contain GMO? Address that and maybe I will try your pizza.

  862. katie | on January 20, 2010


  863. blaine | on January 20, 2010

    The only thing i used to like about Domino’s was the noid.I hated the cheese the most.I have to say this new pizza was way better.Good job Domino’s you got it right.I would still like to see the noid

  864. Eileen | on January 20, 2010

    I think the new pizza is a huge improvement over the old pizza! Before, if my family ordered Dominos I would eat something else. Now I will gladly eat it and might even be the one suggesting we order it.

  865. c. winston | on January 20, 2010

    The new hand tossed is way too sweet. Crust has a different taste, not as good as before. My daugther ordered thin crust and it was very good. An improvement from the old recipe. Have ordered Papa John’s the last two weekends. Not great, but will have to do.

  866. Bob Zenith | on January 20, 2010

    Bring back the old pizza! The garlic crust stinks… I used to be a die-hard Domino’s fan and now I dislike it.

  867. Dave C | on January 20, 2010

    I finally tried the new pizza, and honestly I am having trouble finding a whole lot of difference. It seems to me like the took the old pizza, added some red pepper to the sauce and brushed some garlic butter on the crust. Is it horrible? No. Is it disappointing that it really didn’t seem to be as different as indicated by the hype? Yes.

  868. John Bamford | on January 20, 2010

    I really DISLIKED the new pizza so here is my review: the crust/dough tastes the same even the texture to me was the same too flat and flimsy but the end of the crust was improved probably the only thing i actually liked. The sauce was different with yes a hint of spice but nothing too overpowering although i didn’t get why Domino’s said it was sweeter when i think it was a little less sweet. The cheese testes a tad different but not enough to make the cheese taste like it took a 180 degree turn it tastes almost the same. I think they need to go back to the drawing board and completely start on the dough from scratch. I wish i had my money back but i split the pizza with my best friend. Yes we finished it but what kind of college students wouldn’t finish a large pizza but still very DISAPPOINTED. I will be going to local shops from now on I’m tired of the commercial pizza shops they have made pizza making easy and yes i get that dominos was the first to make the “same” pizza every time you ordered which is awesome but it takes away from the ultimate goal and that is a good pice of pizza for everyone to enjoy. In conclusion I challenge Dominos to a Pizza cook off: your best pizza chef vs me (a pizza connoisseur) and we will see who can create a better pizza!!!!!! OR just make a better pizza!!!!!!

  869. Chris | on January 20, 2010

    I liked it however if I had to choose between Dominos and Papa Johns-Papa Johns is still number one with us. But I did like the improvement.

  870. Bruce | on January 20, 2010

    Bring back the old pizza! Little Caesar’s is better and cheaper!

  871. Allison | on January 20, 2010

    Tried the new hand tossed and thin and crispy crust pizza last night. I wasn’t impressed. I wish they would offer the new crusts and still have the old crust as a choice in “types” of crust. I thought the sauce tasted like it was out of a jar. Definitely think that Dominos was right in adjusting and tweeking their pizzas, but it tastes more like a frozen pizza than it did before…at least to me.

  872. Laura | on January 20, 2010

    Loved the new recipe! Good job!!!!

  873. Tom | on January 20, 2010

    WAY WAY WAY WAY to much garlic and I happen to like garlic !!!!!!!!! Still ,you don’t know how to make crust . To bread like and not done enough!!

  874. Ben’j | on January 20, 2010

    I really REALLY wanted to like this “new” pizza. Reformulated… sounds good to me! I’m in Wisconsin… these people have NO IDEA how to make good pizza, so I was desperate for yours to work out for me…. It didn’t. First, if I wanted garlic bread, I’d order garlic bread. I don’t want garlic bread on my pizza. Second, find out how Papa Gino’s (New England) does their crust AND cheese, maybe even the sauce, I’m just talking their plain old hand tossed cheese pizza, nothing fancy….. AND DO THAT! That’s what you need to figure out. You may sell these new pizzas, but not to me.

  875. David | on January 20, 2010

    I ordered a Dominos pizza and when I ate a slice I noticed a change in the taste. I did not like it. It tasted too spicey / disqusting taste. etc. I was very upset . Why did you change the pizza ? Leave things alone. If its not broke don’t fix it. The original receipe was better that what you have now. You lost a customer. I will never buy from Domino’s until they bring back the old receipe. I should have returned the pizza and got my money back. Instead I threw it out with the other trash.

  876. Mark | on January 20, 2010

    I never liked Domino’s. But I stil gave the new recipe a try. It’s better, but Pizza hut is still my all time fav.

  877. Lloyd | on January 20, 2010

    Ordered a new Dominos pizza the other night, first time in years, and thought it was pretty good for a chain. Would be better if it was baked in a real pizza oven. Most of you realize that Pizza Hut, Papa Johns and Caesars uses oil (processed cheese product) instead of real cheese. Gotta have the real Mozzarella and provilone. Those of you complaining don’t know real pizza obviously. A good pizza sauce should be a little spicy. I don’t mind a little garlic either, but that is a matter of taste. Years ago, I worked at Regina’s in Boston and the Polcari’s commissary. That was good pie; simple ingredients and fresh. Pizza dough has just four ingredients; winter wheat flour, salt, yeast and water. Its the oven that makes the difference. Then there’s the coal oven pizza in NYC. Sooo good. Dominos is ok for a chain but most American are clueless about good pizza as most of these comment clearly demonstrate.

  878. Danielle Watson | on January 20, 2010

    I bought the 2 mediuim-2 topping, $5.99 each meal. I was glad when the deliverer did not ask me for a tip, because they have a delivery charge already on the bill. First i tasted the ham and pineapple one, then a pepperoni and sliced sausage one. After two slices i was full. Then i started to feel kind of sick. I think it was because the pizza has so much flavor in it that it is too rich. I dont like that i get full after one slice, an average dinner of pizza you should at minimum eat 3 slices. for some reason the bottom crust was still kind of cardboardy. But i tasted plenty of garlic. Overall, i dont think i would eat it again because 1. i got sick, 2. too rich 3. too much sauce, garlic, and still cardboardy. i would rather eat a Little Ceasars.

  879. Vernon | on January 20, 2010

    Tried the new pizza and had a hard time finding the cheese. I also don’t know where they put the “garlic butter” that was supposed to go on the crust. The crust was unimpressive also. And then of course when you go on the website to see about the money back guarantee there is no link to be found. I think we will switch back to Pizza Hut. It’s not very good but it’s better than what we had tonight and they aren’t promising something new and wonderful.

  880. Marilyn | on January 20, 2010

    I tried your new pizza and did prefer the new crust over the old one. I didn’t even hear that you had changed things, but noticed the spice and flavor in the crust. It really surprised me that the pizza was from Dominos. Keep up the good work you are doing better at competing with my favorites..Pizza Hut & Papa Johns. Would like to see more toppings on your pizza.

  881. Deb in Ohio | on January 21, 2010

    We were Dominoes Pizza fans, but the other night we ordered 2 of the “new” pizzas and I ended up throwing most of it in the trash. The sauce was way too spicey and the crust was awful. I hope they will offer their original pizza again, if not I will be ordering from Donatoes, Papa John’s or Pizza Hut.

  882. Joey | on January 21, 2010

    Meh. I was disappointed. I forgot about the change when I ordered the pizza, and my friend was the first to take a bite. He said it tasted like someone spilled garlic salt on the crust. I tasted it and realized that it was the reformulated pizza. I liked the old style. It had the right balance of everything. The crust now tastes salty, the garlic taste is fake, and the sauce tastes sugary. I’m not going to dish out so much money for pizza and then have to beg them to not use this ingredient, or try this sauce to see if it tastes better. I never really liked Pizza Hut or Papa John’s pizza, but I guess Pizza Hut is the better option for me now. Sad. Dominos was a regular meal, too.

  883. Paul | on January 21, 2010

    I tasted no major changes in the New Pizza. No taste in the cheese, sauce and crust were fair.
    It suck 20 years ago and it still sucks. There are so many local Mom & Pop pizza joints around
    that put DOMINOS & PAPA JOHN out to pasture

  884. Paul | on January 21, 2010


  885. julie | on January 21, 2010

    I loved the new crust! Much better then the old cardboard like one! The sauce is a bit spicy, but good! We will start ordering now! Hated the old! Way to go!!!!!

  886. Kevin | on January 21, 2010

    I LIKED THE OLD PIZZA. I ordered the new pizza yesterday and was really disappointed. Way too greasy, I dont care for the garlic at all. I loved the old sauce and the lack of grease. Good luck on your decisions. i won’t be buying any more until the next “change”.

  887. Greg | on January 21, 2010

    After trying the Pizza the other day, I have decided that Domino’s needs to go back to the drawing board. This newer version is anything but good as it left a strong garlic after taste in my mouth and came up later on. Pizza is not about using many seasonings to make it taste good, its about the proper blend of seasonings and the right cheese. For years Domino’s has cut back on the quality of product and as a result they have lost market share. Now the powers that be wake up and decide to make a better product to correct the err of their ways. Truth is, it still taste like crap. You want to make a good Pizza, you need to follow what Pizza makers are doing in NY. What you make is crap as well as Johns and Pizza Hut. Case closed.

  888. | on January 21, 2010

    I enjoyed the new flavored crust but honestly, I didn’t taste a bit of difference on the sauce. That’s a shame because I think the sauce should have been more of a focus than the crust. I make my own pizza sauce often (using little more than my own standard kitchen herbs and tomato sauce) and it tastes a thousand times better than the “improved” Dominos sauce. Personally, the crust seemed to be improved to hide the sauce. I don’t know. That’s my review of it.

  889. tom | on January 21, 2010

    please go back to the old pizza!!!!!!!!! it was my favorite food until you guys changed it. i might not order it anymore

  890. Ann | on January 21, 2010

    I don’t I never liked Dominos old pizza. I honestly feel that this is a huge improvement. I like the crust and especially the sauce. The sause has so much more flavor now. I like the fact that it is a little bit spicey and it tastes fresh. We ordered spinach and chicken and I also loved the spinach being whole leafed. Really makes me think of a pizza being made with fresh ingredients. Although, now they advertise made with 100% shredded real cheese. I am a little worried as to what it was before and for all the people griping I cannot believe you prefer a pizza without real cheese. Way to go Dominos. Good Job! :D

  891. Dee | on January 21, 2010

    This pizza tasted gross. The bread was a much improvement. It was pretty good. It was garlicky, but good. The sauce still tastes like ketchup. I will never order Domino’s pizza again. Domino’s needs to go back to the drawing board.

  892. liz | on January 22, 2010

    I personally did not like the new pizza… too much garlic; just the taste of the whole thing is not enjoyable. I undestand some people would complain about certain ingrediants but maybe dominos should give the customer the option of the new ingrediants or the old. Don’t get rid of the old product ’til the new product is a success. Most of the people I know has stopped purchasing dominos pizza. I know i sure have!

  893. Donna | on January 22, 2010

    I literally had not eaten a Domino’s pizza in over 20 years because, frankly, it was nasty. But I was inspired by the new commercials to give it another chance. Oh… My… God… Everything they said is true. The hand tossed crust was crispy, tender, buttery and garlicy. The sauce was delicious and plentiful. The toppings were fresh and flavorful. The cheese was toasted to perfection. I would rank it up there with the best pizza I’ve ever had.

  894. Luke | on January 22, 2010

    I hate to say it, but the NEW Domino’s pizza is not nearly as good as the original. The sauce is too sweet and there doesn’t seem to be as many herbs as before even though there is supposed to be more in the sauce. There is now too much garlic after taste that makes you feel like a bear s–t in your mouth when you wake in the morning after eating one of these pizzas. Sorry Domino’s, but you blew it.

  895. Adam Proulx | on January 22, 2010

    I think I liked the old pizza a bit better the new one is more flavorfull but what I really liked about dominoes before was the limited grease and the thick fluffy crust which’s thickness got halfed in the new recipe and now theirs a bit more grease too if you could make the new pizza with the old’s thick fluffy crust than that would be the perfect pizza

    Also I don’t think it was a good idea to insult what customers you had by insulting your old pizza and thus your customers taste in pizza

  896. megan | on January 22, 2010

    wow, terrible and now the new sauce is too spicy for causal eating, and i didn’t even get the jalapenos. crust, cheese, toppings…exactly the same. no garlic flavor in the crust as promised…seriously the only reason that we get dominos pizza is because it is cheap. if this was their idea of an upgrade, it falls very short.

  897. Katy | on January 22, 2010

    new pizza is horrible – tastes worse than garlic salt toast – please bring back the original

  898. drew | on January 23, 2010

    I hate the new crust and sauce we ordered it not to long after the change and did not like it. The old pizza was so much better we was eating it pretty often and we sure wont be anymore. And the bread sticks were the best we thought but now taste very bland sorry you should got back you shouldnt listen to everyone you talk to.

  899. richard | on January 23, 2010

    You need to start over again. Horrible pizza. Tasted old and chewy, not much pizza sauce. Sorry guys!

  900. Red | on January 23, 2010

    It’s thumbs down from me. No offense to Domino’s or the creators of the new flavor.
    The garlic butter thing is just not right for some reason and if the different sauce is like Hershey
    saying were changing our flavor of chocolate to a new 1. If u change the sauce it’s not Domino’s anymore.

  901. Hayden101 | on January 23, 2010

    OMG are you guys CRAZY!!!!!! Its so much better so flavorful i absoloutly LOVE the crust and the cheese is delicious! Awesome job Dominos i LOVE it keep up the good work!!!

  902. Teej | on January 24, 2010

    The new pizza is so good!!! Please keep the new recipe. Very happy surprise :) !

  903. Felipe | on January 24, 2010

    The crust was so good! keep the new recipe for sure!

  904. Pizza Expert | on January 24, 2010

    This so called new pizza tastes exactly the same to me. Actually, I think the old version might have even been a bit better. I think the real work that needs to be done is in the crust. It’s not crisp enough. Too bready and this pizza totally lacks in flavor. I don’t mean to be negative, but I think the truth needs to be heard. After trying this new Dominoes pizza I have no desire to go back. Also please bring back the garlic sauce! That was always the best thing about Dominoes pizza!

  905. peggy Sproat | on January 24, 2010

    I was very excited to try the new Dominos Pizza – and the web site is really cool to build your own pizza. HOWEVER – I get all the way to the end, and it doesn’t offer delivery to my address and we aren’t even out of town, everyone else delivers to us. So we called the local store – only for them to say it could be 2 hours until its delivered they are short staffed. That is unexceptable – so Pizza Hut got our business again. Zip Code 57701

  906. Not a fan of Dominos anyore | on January 24, 2010

    I hate the New pizza if I wanted Papa Johns I would have ordered from there
    it’s a slap in the face to all the loyal customers to say that you knew you had a bad pizza all along and so you changed it If it was Bad I want all the money back I spent over the years for bad pizza I bought so I can go to Pizza Hut and get real pizza again the Pizza hut in my area has the worst delivery service in the world but I will drive to Pizza Hut to pickup my pizza before ordering that NEW Nasty domino s Pizza

  907. virginia | on January 24, 2010

    I remember a time when it was considered a joke to say “lets get domino’s” But we really like it! Ive told every one I know to give it another try. good work guys!

  908. hate the new recipe | on January 24, 2010

    Dominos. Your new pizza is terrible. For years, I have only eaten your pizza, but now you have lost me as a customer. Please at least offer the old pizza on the menu so that the large amount of us who don’t like the new pizza can still be your customers. I miss the old recipe, and will never buy dominos again as long as this new recipe is the only pizza offered!

  909. Joseph | on January 24, 2010

    i was wondering with your new sauce and everything it tastes great but i think you should maybe put a little rum in it i know it sounds odd but it brings out the spices of everything and when you cook the pizza the rum burns off and just leaves the flavor makes the pizza a whole lot better i used to work for a local pizza joint and thats what he did with his sauce and if he wanted he could have became as big as dominos is also offer it to where the ingredients are under the cheese not on top like say crust sauce a little fresh cheese then toppings then lots of fresh cheese that way the toppings don’t fall off when your trying to eat it yeah dominos is even better then it was before but can you make it better?

    • Crystal | on January 25, 2010

      lots of local places do that…do you know how much money a big company like Domino’s would waste on pouring rum into their sauces?? I doubt it would be worth it, although i know wexactly what you are saying. A place in my home town East Side Pizza (Portsmouth, VA Elmhurst Ln!) did something like that and their pizzas were GOOD. Way better than anything i have had from a major company…AND they put the topping under the sauce.

      You can actually get your toppings under the sauce at Domino’s you just have to tell them. I have them put spinach under my son’s extra cheese pizza so he doesn’t know it’s there ;)

  910. Andy | on January 25, 2010

    TOO MUCH GARLIC!!! If I wanted garlic bread, I would have ordered garlic bread. Its the next day and I am still tasting it. Stick with Pizza Hut.

  911. Ming Cho | on January 25, 2010

    the new pizza is dericious! i think it is better than the original!

  912. Crystal | on January 25, 2010

    Dominos, your OLD pizza was standing by to try your new one..if the sauce is as peppery as the wimps who commented said it is, I know i will LOVE it. FLAVOR IS FLAVOR, PEOPLE get with the program

  913. Alex | on January 25, 2010


    I know my voice may get lost in the sea here, but I’m going to put forth my opinion anyway.

    I was a Domino’s Pizza driver 23 years ago in Florida. I loved your pizza and ate it frequently. Career change and other variables took me away from Domino’s, but five years ago, I ordered a pizza here in Oklahoma.


    Bland is an understatement. It had NO flavor. I swore off of Domino’s and vowed never to return.

    Fast forward to a few weeks ago. I saw your commercial showing the devastating letters and your statement that you changed everything. So I tried the pizza, and I have to say, it is excellent. Better than the way I remember it.

    Yes, there are a lot of people here upset with the new pizza, and I feel their pain. They are used to the bland flavor it used to be. Unfortunately, I have no words to console them.

    People have been falling away from your pizza and you know it. To bring them back, to bring ME back, you had to make a very significant change. Your pizza is excellent and you should, by no means, go back to the way it was. People who want bland pizza can go to Papa John’s.

    I’m back with Domino’s and and I’m here to stay. And I never would have come back if it weren’t for your bold change and the commercials to match. Well done.


  914. Loyal customer for 10 years! | on January 25, 2010

    I can not stand the new stuff. Just a terrible idea. I really miss the old stuff. Advice to some people, like me, that prefer the old stuff. Order without the garlic butter sauce. That sort of helps. I can not believe how mad this makes me!

  915. pizza lover | on January 26, 2010

    Well, I like it!

  916. Amy Humphries | on January 26, 2010

    We absolutely LOVE the new pizza. The first time we ordered but didn’t know about the new recipe, I said “Am I just hungry or is this pizza really good?” Love the crust! We order every week and there are never any crusts to throw away!

  917. The Pizza Connoisseur | on January 26, 2010

    “OUTSTANDING!” Perfect amount of cheese, sauce and toppings. The sauce was truely a surprise. Ended up with a Pepperoni, Black Olive and Roasted Red Pepper. Best commercial Pizza I’ve ever eaten.

    Brilliant marketing move Dominos. Way to put yourself into the forefront.

  918. Gayle | on January 26, 2010

    My friends, family and I don’t like this new pizza at all and won’t order from Dominos again until they either go back to the old recipie or offer both the old and new. We don’t like the new crust or the provolone and some don’t like the new sauce. Most of us do like the spiciness but that’s it!!! Pleas go back to the old recipie.

  919. It’s Just Pizza | on January 26, 2010

    Get a life. It’s pizza. Eat it. The world doesn’t care what you think. Get over yourselves.

  920. Pizza lover | on January 26, 2010

    I wanted to try it but after reading all this comments I’m scared to try the new pizza i’d hate to waste my money. To bad pizza hut doesn’t deliver on my street anymore.

  921. Philip Anderson | on January 26, 2010

    LOVE THE NEW PIZZA, it is an amazing improvement over the cardboard of the past . . .
    My son worked for a Mt. Mikes for about 3 years, and tried the leftover pizza the next day . . . it was GREAT COLD and he was shocked when I told him it was from Domino’s . . . and he said it was a good as any of the national chains, Mt. Mikes, Round Table, Papa John’s, etc.

  922. Miel | on January 26, 2010

    Well going to try it tonight, I’ll let you know later if there is any difference.

  923. thom murray | on January 27, 2010

    That new crust is SO GROSS!!! I really really dont like the change. It taste chemically with all that extra butter salt and garlic and the sugary tomato sauce. I used to order once or twice a week. Bad habit,thanks for curing me of it. I never want your pizza again.

  924. Jason Plume | on January 27, 2010

    WHERE’S MY MONEY BACK? I ordered your “pizza” that came with a $1.50 delivery charge for a total of $14.77 (plus tip $17.00). CRAP, CRAP, CRAP. If you really honor your “guarantee” pay me back my money plus tip. Your pizza is still awful and I will not be ordering from you again. Undercooked, cheese not melted enough, sauce tastes the same, oh you sprinkled a bit more herbs on your dough-come on, it sucks. Cardboard, ketchup, and shoestrings would taste just as good-I won’t be ordering that anytime soon either.

  925. Tony | on January 28, 2010

    I work in the wholesale candy business. I used to read in the trades about innovative candies brought out by Brandon Solano’s team when he worked at Hershey’s. After seeing him in the video as Head Chef of Domino’s, I decided to try Domino’s after a hiatus of about five years.

    I like the new recipe. Maybe it is because they have adjusted to the trend of pizzas, especially frozen supermarket pizzas, to feature bolder, spicer, brighter flavors. Domino’s always provided the best delivery service to my home.

    After reading the comments here, I will ask Domino’s to leave off the garlic seasoning on the crust. Its that I just grew up on pizza with a plain crust. I used to eat the plain crusts my little sister left behind because she didn’t like crusts.

  926. Ted | on January 28, 2010

    Why not go back to the original-original pizza. The pizza that made Dominos what it was back in the 1980’s. Why you’re at it make it a better price point like it was back then. I’m not saying the same price but good grief, you could get a huge, great tasting pizza for a reasonable price. Now, it is a tiny, rotten tasting, expensive pizza. I guess I’ll just do as the college students in town do and order from the cheap, local pizza joint, may not be the best pizza in the world, but it’s better than what Dominos has going for them now.

  927. Summer | on January 28, 2010

    I LOVE the new pizza. 100%! I love the new spices in the sauce and the crust is AWESOME. Its a t.b.o. when dipped in their ranch sauce. Now if they could only work on their customer service.

  928. Lori | on January 28, 2010

    Dominoes new pizza is nothing but the old pizza with garlic salt on the crust. It still sucks!

  929. DK | on January 29, 2010

    I’m not sure what everyone here is complaining about. I love the new pizza!

  930. MTM | on January 29, 2010

    Tried the new pizza about a week or 2 ago and we were all very disappointed. The sauce is horrible and SWEET. There’s nothing worse than sweet sauce, it will ruin any pizza! I’m from NY and now live in the midwest, so I know what good pizza is supposed the taste like, and this isn’t it at all. The old pizza was tolerable, but this is bad. People don’t need to eat like babies and have everything sweet, its revolting. Is it so much to ask for to have pizza that someone with a palette more advanced than a 5 year old would like?

  931. CxP | on January 29, 2010

    Those people who are complaining about the sugar in the sauce contributing to obesity in the US… If you’re really and truly concerned, you shouldn’t be ordering a pizza in the first place. Here’s an idea: Go out and walk your fat a** to the grocery store. Buy some ingredients and make your own.

    Papa John’s is terrible. Pizza Hut is grease in the form of a circle. What makes you think Domino’s should be “healthy?” Papa Murphy’s is the closest to homemade as you’re going to get by being lazy, but then you actually have to turn on the oven and wait while it cooks, and some people can’t even handle that much. Pizza sauce doesn’t contribute to half of Americans being overweight… being apathetic and lazy does. So keep complaining about the sugar content in your pizza sauce while you drink your Coke and eat the donuts that someone brought into the office. In the end, 2 more teaspoons of sugar in your pizza that you eat once or twice a month isn’t going to make a difference.

  932. JD | on January 29, 2010

    My family tried the new pizza tonight–we actually tried 2 different ones and added wings. I am sorry to report that we were ALL disappointed. I am glad I tried it for myself and am sad that so many companies feel they are producing a great product when it was so highly processed. Quality is everything to me. I look forward to the day that companies embrace ‘pride’ with what they produce.
    If you have not tried the pizza yourself, I would recommend that you do as everyone has different tastes. I felt that I would at least share my experience.

  933. Courtney | on January 29, 2010

    Domino’s, PLEASE go back to your old pizza recipe! My family and I used to order from you all the time but none of us like the new pizza.

  934. Janene | on January 29, 2010

    You absolutely RUINED your pizza. At first I thought that the employees had messed up my order… then I read the box. Let me tell you, it is new but NOT improved!

  935. Sad customer | on January 29, 2010

    I am extremely disappointed in the new pizza. I mean it! I recently returned from 6 months abroad simply dieing for some good old Dominos, and to my horror I discover they changed my all time favorite recipe!?! WHY!? I actually cried. I know that sounds crazy… it’s just pizza… but it was the old Domino’s was one of the things I missed most about living in the States. I used to order Domino’s about every other week, now I can barely stomach it. The new pizza tastes FAR less healthy than the old pizza. :(

  936. Carol | on January 30, 2010

    Since Domino’s is reading this and choosing to reply to sauce and crust issues I don’t understand why not one person from your company can call me, write me or e-mail me with how to get my “Guaranteed Money Back” refund?
    Has one single person got their money refunded and if so how?

    • david | on January 31, 2010

      call the store.speak to manager.say you dont like it and want to take them up on their offer.we got ours replaced with an identical order with marinara sauce on delivery charge or anything.and the replacment was done faster than the original order.

  937. Ranjit Abraham | on January 30, 2010

    Appreciate the initiatives – to keep going stronger by adopting changes time to time….

  938. jl | on January 30, 2010

    Awful. Haven’t had Dominos in a while– -not because it wasn’t good (I actually thought Dominos made a pretty good pizza), but because I make my own pizza or occasionally get it from a nearby NY pizza place. We fell for the ads and decided to make in an easy Friday evening with no cooking…oops.
    Sauce: I would never order from PJ because of the sweet sauce and now your sauce is syrupy sweet and just plain poor. And I’m not sure what this nonsense is with the garlic powder/parmesan/institutional butter spray around the crust—- good crust (more like your old recipe) doesn’t need covering up. I found the crust in general to be bready and ironically more cardboard like than any delivery pizza I’ve tried. What you should have done is offered lower priced pies and encouraged people to ‘try your pizza again’, etc. The pizza was fine before– and actually pretty good for a big chain. Unlike some of the folks who are so upset, I’m just out around 12 bucks, I can cross Dominos off my list of possible future pizzas, and I’ll just go back to making it myself. No big deal. And if I ever do get the hankering for a chain delivery pie, I’ll just call Pizza Hut. At least you know what you’re getting and its not Papa Johns.

    Enormous risk of a pizza makeover experiment fail.

  939. wicked gross | on January 30, 2010

    I have loved Domino’s pizza for years. When we decide to order pizza at work we always get Dominos. Well I can tell you that won’t happen again. It is terrible. The smell was terrible. 4 of us didn’t even eat a medium pizza and we ordered 2 of them. I don’t know what u did but u should go back to the way it was. You made a huge mistake.

  940. Jamie | on January 30, 2010


  941. Broken Tradition | on January 30, 2010

    My grandmother and I used to have a tradition of getting Domino’s Pizza everytime when i would go visit her. We absolutely loved Domino’s, it was our favorite pizza place. When we would go pick the pizza up, we would do a little skit that we made up and it was so much fun. I loved this tradition. However this tradition is now gone, thanks to you changing your recipe. We find this new recipe disgusting, it is absolutely horrible. You have made a HUGE MISTAKE in changing the recipe. Neither my grandmother or I, or any of my family for that matter will ever buy your pizza again until you bring back the original recipe. So thankyou for ruining a treasured tradition between my grandmother and I.

  942. Stacy | on January 30, 2010

    missing the original recipe….. change it back

  943. disappointed | on January 30, 2010


  944. bring the original back | on January 30, 2010

    My sister and I used to love Domino’s Pizza, it was our favorite. However our mother didn’t care for it very much. So when we heard that Domino’s was changing its recipe my sister and i were very sad, Our mother on the other hand was excited. So we tried it and my sister and I were outraged by this “new and improved” pizza. And even though our mother was not a huge fan to begin with, she found this pizza revolting and preffers the original. WE WANT THE ORIGINAL RECIPE BACK and until the original returns, we will no longer be Domino’s customers.

  945. mememoo! | on January 30, 2010

    dominos pizza is wonderful. all of you guys are stupid. i dont know where you guys are buying your pizza, but come to baltimore! its fannnnnnntastic!

  946. Jim | on January 31, 2010

    worst pizza i have ever ate. It was so greasy made me and my wife sick we will never eat domino’s again. I can’t believe this is what they changed to. I have eaten pizza all around the world and this is by far the nasty pizza i ever tasted. Oh and thanks for the ring of grease the pizza box left on the table.

  947. Jae | on January 31, 2010

    I agree the new improve pizza ROCKS! I was pleasantly surprised.

  948. Dee | on January 31, 2010

    We thought the same thing….We’ve been eating Dominos Pizza for over 30 yrs and it WAS my son’s favorite pizza….not any more. We ordered 2 pizza’s this past week and tried the “new recipe” for the first time and hated it. We had over a whole pizza left over, which never happens. No one wanted it. It’s the new coke all over again. We are now going to have to find a new local favorite. Sorry Domino’s but you missed the mark on this one, Big Time!!

  949. Kelli | on January 31, 2010

    I love the new pizza. Great crust, awsome flavor in the sauce (not too spicy not too sweet),and the cheese is superb, it actually tastes like real cheese! It’s a great deal too! I give two thumbs up to Dominos. Maybe all you haters just have crappy management cus the pizza I got wasn’t falling apart and had plenty of topings. Good work dominos!!

  950. Steve | on January 31, 2010

    The pizza is only going to be as good as how the person makes it. If not trained correctly, your pizza might suck. Of course the master chef is going to make a good one.

  951. Steve | on January 31, 2010

    And by the way, the old recipe sucked.

  952. Richard | on January 31, 2010

    Funny, I always thought the “original” sauce was quite good but I quit getting Dominos over 10 years ago because I had to order Double Cheese just to get enough to Almost cover the whole Pizza. Now the new sauce is a bit spicy-WTF ? This is Pizza guys, not hot wings ! Dump the spicy sauce. Also the whole flavor experiance was over powered by the Garlic basted crust-WAY TOO MUCH GARLIC Dominos. Even my friend agreed, and we never agree on anything! The Garlic taste lingered for 30 min after we finished eating it. Not what I’m looking for in a Pizza. The pictures show a Pizza with a nice crust ring-Pizza Bones for us who like them. The 2 pizzas we got had NONE! Disappointed about that also. On the plus side there was plenty of cheeze and the new (to me) Roasted Red Pepper topping is the best !! A MUST for any pizza experiance.

  953. Linda | on January 31, 2010

    My family and I just finshed eating our order of Dominos pizza. I have not ate Domino’s in about 8 years because just as your other critics, I too thought it was flavorless and rubbery. I have to say that I absolutley loved it. I loved the garlic taste and the sauce is a whole lot better. I have to say that we will definitley order Domino’s again.

  954. Teala Hoyer | on January 31, 2010

    Hi Domino’s! I haven’t had your pizza in quite a while due to family not being entirely satisfied by the pizza we were given. BUT tonight we ordered Domino’s and I have to say I am very impressed! I love the garlicness to the crust! It’s awesome! Good change, Bravo! AND Thank you!

  955. Mike | on February 1, 2010

    We had 2 medium hand tossed pizzas last night, I was not impressed at all with the pizza, but I really liked the crust, we were really hoping for more flavor but thought it was very bland.

  956. Jim | on February 1, 2010

    As a brand new customer in the Chicago suburbs, I was well impressed with the quality of the product that I ordered. Sauce was right on, cheese was tasty and the Philly beef and bacon toppings were excellent. The tracker was cool too, and accurate. Glad I tried it out, definitely going to try again soon!

  957. Wendy | on February 1, 2010

    WOW! I thought that they made this better. I have not Domino’s since I worked there when I was 19 (long time ago) and it still is nasty. No toppings, very little portions for bread sticks. I will never order this again, especially when I can go to $5 dollar pizza and get a deluxe for pizza loaded for $8 dollars and one to two toppings for $5 to $6 dollars and everything is fresh, bigger pizza, and tast wonderful. Whatever changes they did – it’s not going to work for this customer. Never will I order there food again.

  958. D Clayburn | on February 1, 2010

    Disappointed…tried the hand tossed, husband said it tasted like old garlic…flop, also tried the thin Brooklyn style which was ok but I have had NY style pizza and that was not it…something was salty, you might want to try agin…commercials were good but actual pizza not…

  959. Barb | on February 1, 2010

    We ordered a hand-tossed pepperoni and a chicken bacon ranch, and we liked them! (My daugher loved them.) I will very likely order from Domino’s again.

  960. Craig | on February 2, 2010

    Bought a large pizza last night to give it a try. We only ate half and I’m going to return today and take them up on the guarantee. Liked the new bread/crust but this pizza had very little sauce on it. More like cheese bread. Don’t know if this one pizza was an anomoly. Will find out.

  961. GUESS | on February 2, 2010

    The problem is not what ingredients are used to either make the old pizza or the new,the problem exists in the area where i live and the owner/management in the mid-atlantic market.

  962. al spath | on February 2, 2010

    Okay, the commerical got me to come back and try you again. Improvement noted, on crust and sauce, but lack of enough cheese to make it a good Pizza still exists. quite possibly your franchise owners did not READ the memo and short changing on cheese to save money is costing you my business AGAIN. It’s a shame, had lots of promise otherwise.

  963. Barbara | on February 2, 2010

    Evidentally my neighborhood Dominos Pizza cooks have not been given the new recipe. I tried it again after seeing your new commercial. Its still realy bad. Won’t order again.

  964. A.Vickery | on February 2, 2010

    Sorry to all of you that didn’t like the new pizza, I DID! I could taste and smell the butter and garlic!
    It was very good to me. I will buy more!

  965. Cbell | on February 3, 2010

    I have not liked dominoes before… sauce was too plain and the crust to walmart y. New stuff is wonderful, especially the thin crust. Yum,

  966. Rusty | on February 3, 2010

    Crust was good. Other than that, not too good. sauce was burny and steak was horrible. So much for my money back huh!

  967. Jim | on February 3, 2010

    Tried the new pizza – it sucks. Domino’s OBVIOUSLY didn’t have children in the focus group. My 5 year old took 3 bites of a pepperoni/mushroom and pushed it away – said it was too spicy. Me, I like spicy food and usually put red pepper on my slices, but decided not to for the new pizza. I’m glad I didn’t, because the new sauce IS NOT the right kind of spicy for a pizza. It’s overwhelming. The sauce has way too much bite, and the concoction of parmesan cheese and garlic, along with the other spices just doesn’t work. It’s way overseasoned, like eating bad BBQ potato chips. There’s too much going on, and the balance of garlic is too strong in the wrong way – I kept burping it up for 3 hours. And I like garlic, too. So, I guess I’ll be going somewhere else for my kid’s pizza parties, because if this is all Domino’s offers for a hand-tossed crust, I’m not going to waste money on it. It really kills the options, because the NY style is a sloppy, greasy, wet mess. That’s leaves the thin & crispy as the only option for my family, so why bother? Papa John’s just won all of our pizza business…

    • Jeff | on February 20, 2010

      You can get a Hearty Marinara sauce that doesn’t have the kick and ask for no garlic blend on the crust… Feel free to express your concerns to your local store and ask them to remedy the situation. They will no doubt make you another pizza with the options I gave you above.

  968. Jamie | on February 5, 2010

    Way to ruin a good thing, domino’s. I genuinely loved the old recipe, not this new crap on a stick pizza.

  969. you FAIL | on February 5, 2010

    The new pizza is without a doubt the worst pizza I’ve ever had!! Say it with me now everybody: FAIL.

  970. Frank Lombardo | on February 5, 2010

    I like the new pizza. I will buy from Domino’s again! if you people want cardboard head to the freezer section at your local store.

  971. Cali | on February 5, 2010

    Now I will actually choose Domino’s over Pizza Hut. Please don’t listen to everyone complaining about the change. Your pizza tasted like barf before. Now it rocks!

  972. Done – well done | on February 5, 2010

    After 17 years I gave Dominos a chance and I was impressed. A winning recipe. That was two weeks ago. I placed an order today from the Corpus Christi store on Airline and the cook burned it. The sauce was all dried up and the topping was skimpy. I could taste the apathy in my pizza. Their inconsistency is driving me nuts. I’m done with Dominos.

  973. Great Pizza | on February 6, 2010

    I think the new Pizza is great. I wasn’t a fan before, but am a new loyal customer. Thanks for listening to your customers and taking a step to success.

  974. Robert Pratt | on February 6, 2010

    Can Domino’s chefs tell the difference between mountain spring water and swamp water without the labels on the test samples? No matter how hard you try, if you put crap into a pizza oven it does not come out pizza. 50 years at Dominos only lets you view the past, not the future. Never again will I accept delivery of such garbage.

  975. Henkster | on February 6, 2010

    The red sauce on the pizza is too spicy, I guess we will order from the blend pizza provider.
    Sorry Domino’s but sometimes you should stick to what you have and let the other pizza providers change stuff.

  976. David Bryan | on February 6, 2010

    I’ve been a fan of Domino’s since it showed up in NC in the ’80s. You remained consistant and good for a long time. This new pizza would be ok if I bought it in a gas station, but coming from ya’ll, it’s terrible. I can’t believe that with all of the hype, that’s what you came up with. Not good.

  977. Jenni | on February 7, 2010


    The new recipe is gross: too much garlic, too much salt, and WAY too much grease!

    It actually STAINED my wood table!

  978. cj | on February 8, 2010

    I’m amazed so many people like it. My house consists of hard core pizza eaters, my son ordered it and liked it; but my bf ordered and ended up throwing it out. Whatever it is, it’s not pizza, it’s a really cheap substitute with too much sugar and salt to trick the tastebuds …ok, if you’re a junk food junkie hooked on too much sugar and salt…

    They are obviously trying to save some money by going to a cheaper recipe…for instance… cheese substitute instead of real mozzarella. That’s why it’s so tasteless..the ‘taste’ of real cheese has been replaced with way too much garlic salt. The ‘butter’ of course is not real butter either, it has a processed taste to it,,,and the sauce to me reminds me of chef-boy-ardee…which is very sweet and not bad if you’re 3 years old but I’m all grown now and I want real cheese, a hand tossed crust…and easy on the sauce. If I wanted to drown in sauce I’d be eating spagetti, not pizza. I didn’t notice that it had a hotter flavor to it; actually my first bite all I could taste was the salt until I realized that I was also tasting strong garlic. Not fresh garlic…garlic SALT.

    So, if they can increase their business with a cheaper recipe good for them…as for me, I’ll order from ANYWHERE but Dominos given a a choice. At least I won’t be overeating when Domino’s is served…doh…look at the bright side.

    • Jeff | on February 20, 2010

      The cheese is still real mozzarella cheese… Only now it’s shredded instead of diced and has a hint of provolone added to it.

      Impossible that on your “first bite” you tasted garlic. It’s a seasoned oil that’s lightly spread on the other rim of the crust.

      Try again?

      • Jeff | on February 20, 2010

        What I meant to say was “outer rim of the crust”. I need to sleep. :)

  979. cj | on February 8, 2010

    oh, the peperoni seems to be different and has lost flavor…and they aren’t putting enough cheese on them anymore…you can hardly find the cheese…then again, with it being a tasteless processed cheese food maybe that’s a good thing seeing as the salt lovers can’t taste anything else anyhow. Sad for me, though. I love my greasy real mozzarella and the handtossed yeast based crust is yummy dipped in melted garlic . I know not to order a Dominos pizza with mushrooms since they’re all canned.

    Still…it might not have been the BEST but it was pretty good.. Salt is no substitute for quality ingredients for some of us.

    • Jeff | on February 20, 2010

      Mushrooms arrive daily at the Domino’s Supply Chain Centers and are delivered to the stores with a short 5 day shelf life. Anything else you’d like to assume cj?

  980. cj | on February 8, 2010

    Note also guys, that if it WEREN’T primarily about cost savings we WOULD be given a consumer choice, original or new, when ordering.

  981. Mary | on February 8, 2010

    This is concerning your new makeover. I have not had Dominos in a long time, in fact I was a Papa John pizza lover. And people were right in saying that Dominos was tasteless. This evening I ordered an oven baked sandwhich, two pasta bowls, and a 10″ pizza one topping, pineapple. I am preparing for the snow they are forecasting for tomorrow on 2-9-10. I want to congratulate you on the pizza makeover, it is fantastic, delicious, I LOVE IT. Papa John has lost a customer. Thank you for listening and hearing and especially for doing something for your customers, as far as I am concerned you got it right. Keep up the good work. Mary

  982. Mary | on February 8, 2010

    I would like to add another comment, I have been reading the comments about some people like the old pizza, why not sell both. Call one old syle and the other new style. Please do not quit making the new style. It is soooooo GOOOOOD. Thanks. Mary

  983. Stephanie | on February 9, 2010

    I hate the new Domino’s pizza :( it used to be my favorite. I wish they’d change it back…

  984. Stephanie | on February 10, 2010

    I will also refuse to go there until they change it back and I used to go there a lot, I would say I was a loyal customer. My friends also are very upset with the new change.

  985. Richard | on February 11, 2010

    If you don’t like the pizza, ASK FOR A REFUND. That ’s what’s their commercial says.

  986. Henry | on February 12, 2010

    I hate it !!!!!!!!!!!!

  987. Frank Chimento | on February 12, 2010

    This new pizza sucks. My family has owned Italian restaurants my whole life and I can honestly say that I’ve never, ever tasted a pizza that was this lousy. The amount of garlic used to “form” the pizza crust is absolutely insane. The pizza tastes acidic and it’s actually “hot” from the immense amount of garlic pepper/salt or whatever they’ve used in their “garlic butter” crust.

    My wife, daughter and I tried four different pizzas tonight, 2 regular crust and 2 thin crust and they were all lousy. We didn’t say anything to our daughter so as not to sway her opinion, then in the middle of eating, she looked and me and said, “Dad, this pizza is terrible. I can’t eat it.”

    • Jeff | on February 20, 2010

      It’s a garlic herb oil that they are supposed to “lightly” brush over the outer rim of the crust. You can ask for a pizza without it.

  988. Joe | on February 12, 2010

    Just like New Coke was a mistake, so is this new pizza.

  989. Billy Bob | on February 12, 2010

    EWWW Domino’s sucks

  990. Sal | on March 13, 2010

    Your new pizza suck it’s like eating and smelling old shoes dip in un season toma”toes”

  991. Hal | on August 20, 2010

    Just returned home from Iraq to find my favorite pizza no longer exists. Thanks for fixing something that wasn’t broken. The new pizza is terrible… truly terrible. I can not believe you have not changed the recipe back to the original yet. I suppose some people hate making money. Never again until the old recipe is restored.

  992. shunn | on June 14, 2011

    For the people can’t handle a better tasting pizza like Domino’s new pizza, go back to Pizza Hut. Domino’s has the best pizza now, lots of great flavor keep up the good work

  993. Jeff | on July 29, 2011

    Dominoes Pizza is great! I bet most of the negative comments are from the employees of other pizza chains. Just today, I was going to order Godfathers Pizza online in Alexandria for pick-up. The total was $79! I cancelled and ordered Dominoes. The exact same three Pizza’s cost $36.18! I love the online order experience. Keep up the good work! I live in a small town of 500 people and I am 30 miles away. My Wife will be picking up the pizza’s on her way home. Thank you Domino’s pizza !

  994. Jeff | on July 30, 2011

    Just a F/U to my last post…The Pizza tasted great! In terms of plain taste, it exceeded my expectations. In terms of value and taste, I will purchase it whenever I am able to. I have been a Diabetic for many years. My family eats pizza once a week. I eat pizza twice a month. Nevertheless, the pizza is a dramatic change from the Dominos of old. It’s a keeper…..

  995. Bobby Radisovich | on August 11, 2011

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  997. jim | on October 6, 2011

    Did they quit dicking the new pies?