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Stephen Colbert of the Colbert Report pokes fun and eats our #newpizza

Colbert's Alpha Dog

Wednesday night on The Colbert Report, our ‘Pizza Turnaround’ and #newpizza were fodder for an entire hilarious segment, and we love it. Not only were we named his Alpha Dog of the Week, but he said taking a bite was “like an angel giving birth in your mouth.” It doesn’t get much better than that. Watch the clip at the Colbert Nation Site.

  • Posted January 11, 2010
  • Comments (240)

Comments

  1. Shindig | on January 11, 2010

    Dear Dominos:

    About 25 or more years ago when Dominos first came on the scene, your pizzas were excellent. At the time, everyone I knew could not order – or eat – enough. At some point (perhaps about 15 years ago), there was a shift in the way you made the pizza which resulted in a significant decrease in flavor, quality, and, of course, your share of the pizza market.

    Instead of trying to reinvent your pizza, why not simply make the same pizzas you did 25 years ago? Surely, there must be someone other than me who recalls just how good those pizzas used to be.

    I did try the new pizza. Only a slight improvement, in my opinion. If you really want to gain market share and customers, bring back the old recipe, ingredients, and quality.

    Sincerely,
    A Former Dominos Fanatic

    • jeff | on January 11, 2010

      i havent tried the new pizza yet. with all the different franchises out there (including pizza hut and papajohns) i find its a little too generic for my liking. as it currently stands, theres no better pizza out there than what you get at a “mom and pop”pizzaria. the only time i sop into any franchise, is when i happen to be pasing one and theres no other eatery around. try making small batches of sauce instead of 5 gallon pales thats been sitting in a wherehouse for god knows how long. perhaps if the ingredants where made from scratch the same day the pizza was made, THEN your market share would come up. a lot of the ingrredants seems, well, a little over processed. in my case, if the taste quality signifantly came—REALLY cam up, i’d be willing to pay a lttle more and order it mre often than i am. hummm, thats the bottom line and copany wants to hear. untl i taste the new recipe, i’ll remain skeptable. sincerly, an on the fence dominos fan

      • Marie | on January 15, 2010

        Please Jeff, learn to spell before posting again. I NEVER post to ANY websites, but it truly is that atrocious.

        • Travis | on January 17, 2010

          I would love to try the NEW Domino’s pizza. Problem is I live 6.7 miles from my local Domino’s. They don’t deliver past 4 miles, at least that was their customer service response to the email I sent them. Ridiculous considering there are 2 different Pizza Huts, one 9 miles away, that will deliver to me in a populated suburb of a metropolitan area. I’m not lazy, just busy and other franchises seem to understand this. Domino’s NEW pizza gets an “F” in my book because they CHOOSE not to deliver a pizza 6 miles. Re-formulate all you want, this kind of disregard for customers won’t get you anywhere.

          • Brian | on January 19, 2010

            Travis,

            I find it hard to believe Pizza Hut 9 miles away will deliver – I use to run multiple Pizza Huts, and our radius was 3-4 miles at the most. Perhaps PH will deliver to you, but that’s not normal. 9 miles away is incredibly far for delivery, and drivers carry multiple orders with them, and to be of good quality the pizza needs to arrive to you in 15 minutes or less from the time it is done. 9 miles is just way too far. Yes, those who live outside the boundaries will always be unhappy, but don’t take that out on the business. They have a radius and a purpose for it. They have to maintain delivery times and quality, and 4 miles is the general radius for any pizza delivery company.

      • Jeff is a d bag | on January 18, 2010

        Who is going to take advice from someone who can’t spell? This is the worst post on here.

        • Derrick | on June 25, 2010

          really? who cares if someone cant spell. its supposed to be about pizza ya? btw, new pizza is amazing

      • Rich | on January 18, 2010

        Speak for yourself mark. “There is enough…?” Learn some grammar before you put down others.

      • Tariq | on January 24, 2010

        So where do you think Mom and Pop buy there sauces.Go to Resturant depot and see all the mom and pop buy hunts sauces.

    • BrittaSinger | on January 13, 2010

      Domino’s Pizza Sucks! All they did was add garlic salt and god know what to make it stick! I live 2 blocks from one and my pizza was cold and so were my wings EWW! I think I would eat chucky cheese first!

    • M Knight | on January 15, 2010

      I just ordered the new pizza and was not that impressed at all. They might have added a little spice but where we got ours it had very little cheese and hardly any meat! Totally sucked! I will keep taking my business elsewhere.

    • D. Brook | on January 17, 2010

      New pizza sucks. Only good thing about it was the crust. sorry i wasted the money. I would rather get Papa Murphey’s.

    • Stefani | on January 19, 2010

      I agree….I used to eat Domino’s regularly – it was my ‘good ol standby’ – but with this new change – it’s TOO hot and spicy (the sauce) and I just don’t like it……I wish that you at least left us the option to have a sauce without the kick – maybe even leave us the option to have the old sauce….I liked it….I mean, yep – could have been a bit richer in taste – but NOT spicy or hot.

      • Rick | on January 22, 2010

        You can have the old sauce…….

        • Jeff | on February 19, 2010

          No you can’t.

          • Nope | on July 18, 2010

            Yes, you can. In other feedback Domino’s has said to order the pizza with marinara sauce instead of the new one.
            It is supposed to taste similar to the old sauce.

    • Chrissy | on January 20, 2010

      My husband and I liked Dominos years ago, so we decided to try the new pizza. It was worse than awful. This past Sunday before the football playoffs, my husband ran down to get a Dominos pizza. When he arrived they said the pizza wasn’t ready. He waited for a while and drove home with his new Dominos pizza. By the way, he order extra cheese and extra meat. When we opened the box, we found a super thin crust pizza that was dried up and over cooked. The sauce must have been painted on with a brush, there was no extra cheese and the extra meat bearly covered the pizza. We stuck it in the oven, which dried it out more. Our garbage disposal thoroughly enjoyed it!!!!!!!

    • Blade | on January 21, 2010

      As a long time Domino’s pizza eater I have say i do not like the new pizza. And as someone who
      has spent alot of money on pizza. I must say i will no longer buy anymore. It was good while it
      lasted. Sorry Domino’s you have lost a long time customer

    • Joe Grace | on February 26, 2011

      my son And I got home late,were hungry, decided to order a pizza. With over 30 pizza shops in
      our area, all were closed except Domino’s. So we ordered a large with toppings and picked it
      up. Being 75 yrs old and raising 4 children, I know pizza, believe me. We always use Marie’s or
      Pizza Hut because of quality and excelent tast. We purchase alot of pizza, with parties and
      special occasions. We returned home with our Domino’s Pizza, got our pop and napkins and
      sat down to eat. Well I have never in all my life tasted a pizza so bad,we both spit it out and
      through it out in the garbage. This is no fly by night pizza shop, it has a reputation of being one
      of the best in their market. I* was extremely up-set., The time and money wasted to get a
      pizza this bad is inexcusable for a company like Domino’s . If this is a represent of your
      company, then your structure and future are in question. Thank you, Joe

  2. bunnerabb | on January 11, 2010

    I had no love for their pizza. I watched the commercials. I ordered… frankly, the new pizza is that jazz, to. Herbs on the crust, herbs in the sauce, cheese covers it.. heavy toppings, Chicago style crust. Domino’s has made corporate pizza not only better but actually better than some locals and I don’t work there and I ain’t getting paid for this. It’s actually good now. Seriously, tasty, fluffy, spicy good. Touchdown.

    • Failure | on January 15, 2010

      i agree with Britta Singer..it sucks >.> the crust is wayyyy too garlicy..and alotta salt..i think the sauce is terrible..i loved their old pizza..but NOW they just lost a customer. they shouldnt have messed with it…im very angry they changed their recipe. so..whatever >.> thats my opinion..im dissapointed…

      • Rachel | on January 20, 2010

        You loved the old pizza? That’s sad. We always ordered Dominos at Boston University when I was going to school there because they would deliver and we could charge it to convenience points, which were part of our meal plans. It wasn’t very good. I saw the commercial recently and decided to give it a try. I am very impressed with the new flavor and I got my boyfriend to try it and he likes it too. Great job on making improvements. I didn’t find it spicy at all. I’m also in love with online ordering and the time bar that tells you where your pizza is in the baking process.

      • Maryann Matthews | on January 29, 2010

        You’ve lost me & my husband as customers. I only ate two slices and will probably wind up throwing the left-over slices out. We both loved the old traditional pizza & now don’t know where we can go to replace it – may never order pizza again and that is sad to contemplate. Over the years we’ve tried others, but never could match what we got from Dominos. It’s so sad. Wish you could have at least given us the option to get the old crust and sauce. Even before the new version was available I had thought the sausage was a little different and not quite as tasty. I think I was missing the fennel flavor. Anyway, we are rather devastated to have lost our favorite pizza. If it is of any interest, I am of Italian heritage, all four grandparents having been born in Italy.

        • Pizza Lover | on February 28, 2010

          All you have to do to get the ‘old crust’ is to ask for no garlic. Nothing has changed in the sausage.

  3. Joe | on January 11, 2010

    Maybe it’s a local thing: I’ve always preferred Domino’s to the other delivery pizzas, and I think the new formula is perhaps a bit better than the old. Is my local store following the instructions better than some stores? Mine is always hot, fresh, tasty. and on-time. You can’t ask for much more than that I think I’ll go order some right now!

    • Jeff | on February 19, 2010

      Sadly it does depend on what store you order it from. Some are all about the customer and making a great pie, while others are stingy and all about controlling their food costs. Maybe the latter will wake up one day and realize that’s not the way to do business.

  4. aaron | on January 11, 2010

    A swing and a miss. Ididnt like the old Dominos pizza. but I decided to try their new one it was worse then their old recipe. I dont know if it was the store that just screwed up or what but mine had almost no sauce

    • Jeff | on February 19, 2010

      Almost no sauce definitely sounds like a team member screwed up making your pie aaron. Do any of you folks actually give the store a chance to rectify your issues?

  5. Jonathan | on January 11, 2010

    i read a bunch of reviews/comments. At first, i was hesitant because of the negativity being shared towards the new recipe. So, I got some for myself… . I like it. I like that the pizza now has flavor. I love how much garlic that was on the crust. … big salute to Dominos. thanks!

  6. DON PALMER | on January 11, 2010

    POST THIS ON YOUR WALLS….THAT’S AN AWESOME PIZZA !!!

  7. Maria | on January 11, 2010

    If only you would provide and enforce training of your people making the pizza, and supervise them, I asure you that it would work wonders. The inconsistency and lack of love for the art of making the pizza is what is being delivered. Customers can actually tell when the pizza was prepared properly, only they won’t wait another 45 minutes for the right one.So many teenagers making a living at the stores and that have no pride in what their do, much less in the franchise.Respect begins at home.

  8. ED | on January 11, 2010

    YOUR PIZZA SUCKS AND WILL ALWAYS SUCK STAY OUT OF NY!!! YOUR CRAPPY NATIONAL CHAIN BRAND CAN NEVER COMPETE WITH THE GREAT LOCAL PLACES!!!!

    • dave | on January 24, 2010

      LOL ED YOU’RE A FAT NEW YORKER. FATFATFATFATFATFATFATFATFATFATFATFATFATFATFATFATFATFATFATFATFATFATAFAT

  9. Mark | on January 11, 2010

    I salute you on a bold move. I’ve avoided Domino’s for years now–despite being a Detroit boy–due to its bland taste. Now that I know about the reformulation, though, I’m gonna try it. BTW, I managed to not hear about the whole reformulation thing until today’s article on msnbc.com.

  10. Rob | on January 11, 2010

    Love the all of the new additions to the menu, as well as the new ingredients. I agree that there needs to be strong training of the franchise personnel in order to increase their consistency, in making a better pizza. The first time I ordered, it was good, but I talked myself into liking it a lot more then what was warranted. The second time, I was over at some friends and family; we ordered two large, first one was the American legend, and second the extravaganza. They were both the best pizza that I have had in a very long time. This tells me that consistency is always king.

    The reason that I had talked myself into the new products is that I am a private investor, and I believe in the story of Dominos Pizza. Dominos has been part of my life for at least 25 years that I can remember. They are a staple of our way of life. This company will succeed; I have placed my money on it.

    Rob
    Private Investor

  11. Mr Ed | on January 11, 2010

    Hey Dominos, I gotta tell you that your folks who make the pizza in my area make a good pizza now that you changed your recipe. The philly cheese steak is great….

  12. | on January 11, 2010

    I have been eating Domino’s Pizza since they first opened in my area and it was a main staple in my dorm room diet while in college (1978-1982). I even worked as a delivery girl to make extra money after college. The pizzas back then were really good and you got them fast! The new items that have been added to the menu are also really good (except those pasta bowls……dull, boring flavor). I must say, though, the new spicy sauce that is part of this recipe change is awful! It overpowers the flavor of the toppings! My favorite pizza has bacon, pineapple and banana peppers on it. I was having to get it from Papa John’s, because my area Domino’s didn’t have banana peppers. Finally, the local Domino’s started carrying banana peppers, so I came back to Domino’s. Last week I had my favorite pizza (bacon, pineapple and banana peppers) from Domino’s and it was awful! Now they changed the sauce and the toppings don’t work with all those spices! You lose all the flavor of the toppings and only taste that overbearing sauce! Well, I guess it’s back to Papa John’s! So, it looks like Papa John’s is right when they say better ingredients make a better pizza! They’re getting me back because of it!

    • Domino’s Pizza | on January 13, 2010

      Kristan, if the new sauce has too much “kick” for your tastes, we’d recommend asking for “Hearty Marinara” it is much closer to the previous sauce recipe.

    • Heather | on January 15, 2010

      The pasta bowls are awesome!!!! I haven’t tried the new pizza recipe yet, but I will be trying it tonight for dinner. By the way, I love your marketing Domino’s!!!

  13. Sean | on January 12, 2010

    This is my favorite Ad-Campaign right now. If your willing to admit you were bad and then totally change your recipe, that’s a huge plus in my book. But no matter how good your new pizza’s are, you still won’t be able to beat the 32 piece La Gigante pizza for $10 at La Pizza Loca. Insanely cheap and good.

  14. Gar | on January 12, 2010

    Hmmm… coke tried this awhile back and practically went out of business.

  15. Jorge Saavedra | on January 12, 2010

    This is garbage. It is still just as disgusting as it ever was. They should be ashamed of themselves.

  16. Steve | on January 12, 2010

    I been eating Dominos since I was young, frankly I thought the old pizzas were fine, they weren’t o m g great but delivered. Few weeks ago I went to my local Dominos and ordered a pizza for the first time in a few years. As I was finishing my slice I got to the garlic-like-flavored crust. I have to say I hated it!! I didn’t ask for it, I wish I had been told it would be garlic crust. I would have cancelled my order. Everything else was fine. I love garlic bread but this was trully something vile. I would like options, or my pizza made by someone a little more skilled.

    Btw didn’t know the company was bashing itself ’till I read the article on msnbc.

    • Domino’s Pizza | on January 13, 2010

      If garlic isn’t your thing, you can call the store and ask for your pizza without the garlic crust.

  17. Becky | on January 12, 2010

    Havent had Dominos pizza for a while. The sauce always tasted burned. We decided to give the all new pizza a try last night for my birthday and it was no better. I was really disappointed.

  18. Eduardo | on January 12, 2010

    costco pissa is better and bigger!!!!!!!!!!!!!!

  19. Sean | on January 12, 2010

    Dear Dominos,
    Chef Gordon Ramsey has turned around quite a few restaurants here in America that have served bad food. I challenge you to hire Chef Ramsey for a taste test and maybe he could even make a specialty pizza. I have wasted to much of my money on Dominos Pizza to take a lame commercial about how horrible your product is and how you have “turned it around” to run out and buy one of your pizzas again.
    P.S. The reviews from several people so far are very disappointing

  20. Bob | on January 12, 2010

    You simply can’t compete with the local pizza parlor. The crust is better, the sauce is better, the cheese is better, the toppings are better. My local pizzeria makes their pizza in a coal-fired brick oven. The taste is incredible! And the pizzas are made by the owner, who has a vested interest in providing the best product he can, or he will go out of business. The kids who work at your local Dominos/Pizza Hut/Papa John’s don’t give a crap about the product! By the way, they ALL stink, new formula, old formula, whatever, compared to your local mom and pop pizzeria.

  21. Joe | on January 12, 2010

    I think the new cheese is an improvement, I don’t mind the crust but I don’t care for it either, I stick with thin and crispy more now than ever so its a non-issue. The sauce would be an improvement if it didnt have an overpowering taste of oregano. I prefer spicey food, so this sauce could work for me but I see how many others do not. Also I always order with extra sauce because if I don’t it’s dried out and nasty (yes, on the new one). I guess that has a two fold effect of making the oregano even worse, but its better than dry pizza. In summary, keep the cheese.. you did well.. fix the sauce I think you tried too hard on it.

  22. t_yang | on January 12, 2010

    i love pizza. but i haven’t PAID for domino’s in decades (i’m only 30). If it’s there and it’s free, sure, I’ll take some. If you gave me $30 and said “order us a pizza” – they would have been the absolute last call. But I am a business person as well as a pizza lover, so when I saw the ads, I figured “why not”? So i called the dominos that’s three blocks from home, and they left me on hold for over 5 minutes. I hung up.
    I realize that there are some franchisees who didn’t anticipate the flood of calls that were to come in, but I am disappointed that they weren’t ready for this. This was to be there moment – corporate had spent millions on a new product and a heavy impact advertising campaign, only to have the franchisees screw it up by not being able to handle the calls. Sad, really.

  23. Chris L. | on January 12, 2010

    The Domino’s Pizza is mired in corporate, industrial culture ( I know they read this, so pay attention ! ). Here’s your winning formula: peeled tomatoes in cans (this year’s crop) to be made into sauce locally; dough made fresh every morning from freshly-milled flour and allowed to rise; Mozzarella shredded from AGED BLOCKS on the spot, not shredded/bagged last year;.

    Right now, the “improved” product DOES NOT match the advertising…

  24. WJ | on January 12, 2010

    Dominoes is just plain crappy. Their sauce gives me major heartburn. EEWW! You want REAL pizza? Make it at home!

  25. Jennifer | on January 12, 2010

    Never really cared for Domino’s, only ate it cuz they delivered to the dorms I lived in 20 years ago. Also, I can’t see how they can justify the price for what is mostly bread and sauce. I agree w/many of the sentiments regarding the New York pizzarias. There’s nothing chainwise that can ever come close to the flavor, quality and aroma of a real New York pizza.

  26. kathy | on January 12, 2010

    what happen to having real mozzarella cheese. Is the company to cheap ?????

  27. Josiah | on January 12, 2010

    I tried this new pizza without even knowing it was there new pizza reborn, it was good enough to the point I asked my girl where it was ordered from and she said dominos… thumbs up!!! I now would again order from DOMINOS!!! 5Stars

  28. Dhaval | on January 12, 2010

    I have not tried the new pizza yet, but the old recipe was extremely bland. It had no swagger to the taste. I will be trying to new recipe today. I don’t believe that it will blow me away, because you basically just revamped the pizza. Try to introduce different toppings. I’m sick and tired of the norm toppings. Domino’s should have a Fusion Topping section introducing different culture toppings. Domino Fusion Topping section would blow all other competitors out of the water. How about Indian Tandoori Chicken topping? or Chinese garlic chicken topping? This is just my thoughts, Think Outside the Box!

  29. Bettina | on January 12, 2010

    I haven’t tried the pizza yet, so I may not be the best person to comment here. The ad REALLY got my attention. I like it. Heck, I’m routing for them to work it out after that ad. I personal don’t have a fondness for any of the chains at the time being. I order pizza pretty often, but normally from a local place. It’s just so much better, albeit, more expensive. Dominos pizza wasn’t really any worse than the rest. But to comment on the comment from “Shindig” above, I have to say that you are right on target. Growing up (some 25 or so years ago), we used to order from Dominos ALL the time. The pizza was great. Along the way something happened. The cheese got worse and scarce, the sauce got watery. All Dominos would have to do is make it the same way they used to. I think that all these pizza places are trying to keep the prices down and in doing so are skimping on quality. Papa John’s was one of my favorites for a long time, and even their pizza is bland and nasty now. Just take it back a little. Charge an extra buck a pizza if need be, but take it back to the way it was. That’s the ticket. I will try the new pizza from Dominos, because, well, the ad convinced me to. Maybe they did get it right???

  30. Liz | on January 12, 2010

    Hi Domnos!

    I used to buy your pizza years ago. After awhile, we got bad service, the pizza tasted pretty bad, and we really didn;t know why we kept buying from you. We switched over to Papa Johns for a few years. The we heard how your pizza turned very good. I had a bite of your pizza a few months ago, and I agree it is phenomenal for a large chain fast foodrestaraunt to create that good pizza. I loved it.

    Thanks!

  31. jason | on January 12, 2010

    dominos has always claimed to have a superior product, why should we believe them now. i will continue to pizza hut because of their consistent good product. they make a good product and aren’t always changing things to bring people back. this is just another corporate ad campaign to try to boost lagging sales. i’m sure there will be another great idea in a few months.

    • aaron | on January 19, 2010

      Eww Pizza Hut… The new pizza hasn’t showed up at my dominoes yet, but from what I’ve seen, I’m afraid of Dominoes becoming just like pizza hut. Pizza hut is a disgusting pizza that relies on grease being painted on after it’s cooked. The breading and crust is hollow and doesn’t even taste like bread. When I bite into the pizza, it melts in my mouth. It is 99% grease.
      I like the old dominoes because it wasn’t grease, the bread actually tasted like bread and the taste came from the ingredients, not butter put on later, if someone didn’t like the crust, they got dipping sauce. That’s what it’s for.

  32. Greg | on January 12, 2010

    I too remember in the early 90’s that the Pizza (for a national chain) was really good. Whether it was the deep pan or regular crust we ordered it every weekend for movie night. Around 96-97 the pizza curst changed to this doughy plasticky carboardish garbage with no taste. The toppings forget it. Its like Dominoes figured like most companies…”let’s cut corners to maximize profits”. Well they stopped getting my money as we opted for our local pizzeria, which is down right tasty! (Cosmos Little Italy Pizza, Lawrenceville, GA!!)

    I will give this new pizza a shot. I hope its better. Shoot prior to the change….Little Caesars tasted a whole lot better than Dominoes. DiGiorno frozen is better too!

  33. Adrienne | on January 12, 2010

    I like the new ad campaign and it has make me open to trying Dominos again. I don’t remember the old pizza being so bad, but it didn’t stand out as being all that good either. I’m curious to try the new one.

  34. John | on January 12, 2010

    Just tried the new Dominos pizza tonight. This pizza is a breath of fresh air for the chain, but changes are still needed to the pizza. I found the crust and sauce major improvements to the pizza, however the amount of garlic that was present in the crust was overwhelming. Point being, great change but how about using just half the amount of garlic in the crust.

    • Domino’s Pizza | on January 13, 2010

      Our new buttery, garlic crust might not be for everyone. But if you still want a hint of flavor, ask the store to go easy on the crust seasoning.

  35. Joe | on January 12, 2010

    I would like to congratulate the marketing department on getting me to order. I would have never by any stretch of the imagination called the old pizza good, but I would eat it. The new is inedible. The “hint” of red pepper is overwhelming, the cheese had no taste that I could detect over the “hint” of red pepper. The whole pizza was under cooked, still white on the bottom. Umm, how do you under cook a pizza in a conveyer oven? The garlic spread on the crust was barely noticeable due to the lingering taste of red pepper. By the way, did I mention the red pepper. As I said I wasn’t a fan of the old, but I would eat it, but never again. I really can emphasize how much I disliked this pizza

    • Joe | on January 12, 2010

      They did not give me any issue to refund my money, and actually offered to have a delivery driver bring it.

  36. melissa | on January 13, 2010

    I haven’t tried the new pizza, but i would hope anything would be an improvement from the disgusting, bland crust they had before. I avoided Dominos at all costs because their pizza sucked. Also they have never had enough sauce on their pizzas for me. It was like eating a piece of cardboard with a few pieces of pepperoni. Hopefully the new taste will be a step up. Maybe I will give it a try.

  37. Ann | on January 13, 2010

    prefer the old pizza and will not be ordering any more unless they bring it back

  38. jay w | on January 13, 2010

    I loved the new pizza…great job!

  39. staceyann | on January 13, 2010

    Bring back your original pizza from when you first opened. Being a native Detroiter, I grew up on this & one of your competitors. Both of these “chains” have gone down hill. Maybe you should bring back the “Noid”.

  40. Sandra | on January 13, 2010

    Oh, I remember the NOID! LOVE it! That would be awesome! Trying new pizza tonight. I will let you know what I think.

  41. Sandra | on January 13, 2010

    BRING BACK THE NOID! Please?

  42. net | on January 13, 2010

    i ordered the new pizza, let me tell you something, we opened the pizza top and it cleared the room, the smell was BAD..Like someone threw up….BAD. i don’t know how anyone can think you can eat something that smells that bad… I hope Dominos goes back to old receipt. I’ll never order another one…it was a waste of money..

  43. Sandra | on January 14, 2010

    I tried your 5.99 a pizza special on these yesterday. I order one with sausage and pepperoni, and one ham and pineapple. I order from your training store,one with a Dominoes school behind it. I thought I would be getting the best since they train your people from several different states. I have to tell, and I don’t want to be mean, but you want my honest opinion? It’s the grossiest pizza I have EVER put in my mouth. The bottom was burnt, and the flavor left ALOT to be desired. I called the store back and asked for a refund, but I just wanted to tell you that you didn’t hit it out the ball park with this one. The ONLY thing you have going for you right now are the oven baked sandwiches, and that is the only business you are going to get from me and my family until you can come up with a pizza worth eating again.

  44. Donna | on January 14, 2010

    Don’t get me wrong, it’s 100% better but now the crust kind of tastes like a bread stick. I will order again and try a different crust this time, I just went with the regular the last time.

  45. Pamela | on January 14, 2010

    Dear Domino’s,

    I think the old saying “if is’t not broke don’t fix it” applies to this new pizza. I ordered a pizza and having not paid attention to the new ads, thought I was getting the pizza that I have liked for over 40 years (I am from Michigan, but now live in Colorado). I ended up with one of the “new” pizzas, I was not impressed, I WANT THE ORIGINAL BACK, PLEASE!!!

  46. Brie | on January 14, 2010

    LOVE the new pizza!!!!! Hated Dominos before. For those complaining about it not being a new york pizza, you are right. Pizza hut and Papa John’s don’t have them either. (Correction: Pizza hut has all styles but their take on a new york pizza misses the mark. It is just one of their regular pizzas, but larger. This is delivery people not the big new york style. I love that kind of pizza but I never expect that from delivery, unless it is from my favorite local place that serves New York pizza.
    Big Difference. The only complaint I have is that the “large pizza” is only 14 inches…….that is WAY small.

    Our local domino’s only made $500-$1000 dollars a week. After the change they are making $15,000 a week. They only have 4 employees total and there is now a “we are hiring” sign out.

  47. Ben | on January 14, 2010

    Your new pizza’s and sandwitches are much better, even my mother enjoyed it and that mean’s alot. Thank’s for leasoning to your customer’s, I will be ordering again to try the rest of your menu.

  48. Deb | on January 14, 2010

    Great improvement! The old pizza was terrible – no flavor, always dry (never enough sauce or cheese) and I avoided it at all costs. The new isn’t my all time favorite pizza but for delivery, it’s excellent – hot, fresh, great flavor, real cheese!!, great toppings – not to mention the friendly staff and delivery guy – Domino’s is on the road to success – keep up the great work! I actually can say “I like Domino’s pizza!!”

  49. Rob | on January 14, 2010

    Dear Dominos,

    Personally, I love all of your new additions to the menu. Based on all of the postings though, I truly believe that consistency is King. Some of the postings sound like their Dominos experience has not been that pleasurable.

    Please spot check your franchises for their quality as well as service. I would suggest surprise visits to their locations; and if there are consumer complaints in a giving area; hit that area hard, and knock out those complaints. All of the great leaders of fast food, monitor their franchises, and do reward the best ones. Rewarding the personnel; such as the one who makes the pizza; this will help them achieve focus.

    I truly believe in the story of your company, and admire your efforts in putting people back in employment. Dominos is and always will be a staple of our society. Your company will succeed, as they have for so many years.

    Rob
    Private Investor

    • Karen | on January 16, 2010

      I agree with you Rob! Dominos follow these directives. If you go in as a regular customer, you would be amazed at what you would see and experience, as customer service and employee excellence has alot to do with the finished product. Some employees just don’t care as much as others. The workers must take pride in the finished product and know just throw anything together.

      • Karen | on January 16, 2010

        I meant to say and don’t just throw anything together, but my 18 month old distracted me. Ignore the word “know” and put in the word “don’t.

      • Karen | on January 16, 2010

        I meant to say “don’t and not “know”. :)

  50. anarose | on January 14, 2010

    I am a pizza lover and I haven’t tried Dominos in over 10 years I remember doiminos had a wheat dough which was really great. So in viewing the 2 topping for 5.99 each I gave it a try. I like there web site in which I can see my pizza being created as I choose my dough, sauce and toppings. The first was deep dish with spicy sauce, sausage and jalapenos this was delicious the second was had tossed, with BBQ sauce ham and pinapple the everything was great but the dough Hand Toss sucks, it was sandy and had a card board flavor no salt bland kind of taste. I should have made that one a deep dish too. OH WELL when were hungry we’ll eat anything.

  51. David | on January 14, 2010

    The marketing got me to try your new pizza, but the taste won’t bring me back. I appreciate the effort you made to improve, but did you really have someone taste test it? The 2 that we got were heavy and greasy. The garlic in the crust was overpowering – so much so that it tasted almost metallic. I did like the dusting of corn meal (?) on the crust. My son and I both agreed that we’re not interested in having any more anytime soon. Sorry, but thanks for trying.

    • Domino’s Pizza | on January 15, 2010

      We realize that the new buttery, garlic crust might not be for everyone. We’d recommend that you call the store and ask for your pizza to be made without the crust seasoning.

      • mike | on January 16, 2010

        hahaha Hey Dominos people.. Why don’t you stop begging for our business and just
        come out with more interesting, better quality pies?

        • Steve A. | on February 7, 2010

          Hey Mike, I would agree with you except you seem to completely miss what the “Domino’s Pizza” responses said above. The posts DID tell you how to order your pizza to solve the problem. If you don’t like the new standard pizza, just customize it. I didn’t like the new pizza either when I first tried it. However, I read the posts above and ordered one asking for the marinara sauce and no garlic/salt oil on the edge of the crust. WHAT A DIFFERENCE. Now that I know how to order it I wouldn’t think twice about it but before I read that I could customize the pizza that way I thought I would never order from them again. But just give the store you order from the instructions (after all, you do it when you go to a chain burger joint and tell them how and what you want on your burger) and you’ll get a pretty good pizza.

  52. Greg Matthews | on January 15, 2010

    I’ve always like Dominos pizza, particularly the thin crust with extra sauce. I ordered the new pizza last Friday and thought it was great. Nice, spicy sauce and plenty of good toppings.
    But the real kickers for me: Dominos is 40% cheaper than the “local shop” and 25% cheaper than Papa Johns. Finally, my local franchise staff are fantastic. They’re friendly, competent, fast, and make a good consistent pizza every time.

  53. Kevin | on January 15, 2010

    It’s much better than it was. I thought it was great even before the changes.

  54. Susan | on January 15, 2010

    Tried their new pizza deal after falling for the ads. Great ad campaign. Such a shame the pizza, now besides still having no taste, is greasy also. I expect the top of a pizza box to not be recycled because of cheese, but these the bottoms were completely soaked through. We literally poured the grease off before trying a slice, then threw the rest away.

  55. JunusJunior | on January 16, 2010

    I hate the new pizza. The crust is too hard and the cheeze has no taste. Look at Pizza Hut’s, whose pizza is a lot better than yours.

  56. Brad | on January 16, 2010

    Domino’s Pizza in Canada isn’t like the US. It has 100% “REAL” MOZZA CHEESE, and better flour for there Dough, as Canada makes the best wheat! If you ever come to Canada, try Domino’s Pizza. US should just use Canada’s quality of Toppings

  57. Bridget | on January 16, 2010

    OMG! The new and improve pizza is AWESOME!!!! Domino’s is my favorite pizza now. I love the crust, so much better.

  58. Jennifer from CT | on January 16, 2010

    this is the WORST PIZZA that I have ever had. I used to order a domino’s pizza at least once a week. the crust tasted like cardboard. the sauce is way to hot for my taste. I have stomach issues and domino’s used to be one of the places I could order a pizza without any issues but no more. the only thing that I can say I liked is the cheese what little I could have tasted since the sauce over powered everything on the pizza. bring back the old pizza and I will be back. keep this new one and you have lost yourself a customer.

  59. Karen | on January 16, 2010

    I just ordered and ate Domino’s new pizza and it is much better. I loved the taste of the crust. For those who say that they like garlic bread, but don’t like this crust, you are bonkers! The sauce was not overpowering. It was great! I thought it would be spicer, but it was not. The cheese was delicious, as well as the meats that I chose. My entire household loved this pizza, so for those hard to please folks who would rather complain then give constructive criticism, you can go wherever you want to go for pizza because you probably find something to complain about there too!

  60. CCG | on January 16, 2010

    It had been a long time since we’d eaten Domino’s pizza, but the ad campaign intrigued us, so we gave the new pizza a try. We liked it! We’re fans of spicy sauce, and really appreciate the zingy new seasonings. The crust was also very good: thin enough to be completely cooked in the center, but thick enough at the outside to be pleasantly chewy–not crisp like a cracker, or tough. Next time I’ll ask them to go easy on the garlic crust seasoning, though (it’s nice to know, through Domino’s comments here, that that is an option). I’m not a fan of Papa John’s or Pizza Hut, so if you love those pizzas the new Domino’s recipes might not be to your liking. Thanks, Domino’s, for listening to customers and trying something new.

  61. gene hensley st louis | on January 16, 2010

    you (domnos) have much work to do .

  62. Caleb | on January 16, 2010

    I’ve always liked Domino’s because of their ability to quickly deliver a hot pizza with pretty good flavor. Your fancy-pants brick oven place is never going to do that and most chains try and fail. I ordered a couple of the new pizzas, and I have to say they’re a bit tastier so Domino’s is still going to be my go-to place for delivery pizza. Thanks, guys.

  63. Frank | on January 16, 2010

    It took you guys 25 years to realize that your pizza sucks! All your company does is sell a delivery service. The pizza has been horrible for 25 years and it will suck for another 25 years!

  64. David | on January 17, 2010

    the best thing on the Menu is the wings (love them) the pizza is OK when the order is correct. There in lye’s the problem, they don’t seem to care if the order is correct.

  65. brooke | on January 17, 2010

    had to try it but I think our local Domino’s didn’t get the message…flat out awful…I don’t think they put any sauce on the pizza – crust and cheese the same..never again..

  66. Phyllis | on January 17, 2010

    Sorry…but after the utube video, I will never eat take out pizza again. Our market sells the most awesome crust that your prepare yourself. I know I don’t wipe my butt with anything in my kitchen. I actually stopped ordering when the delivery charge was added. Before that and until that video came out, it was always Domino’s. So no Domino’s in my house!

  67. Dawn | on January 17, 2010

    Dear Dominos…. I cannot even tell you how dissapointed my family is with this sudden change! We ordered our normal Tuesday night pizzas, on the way home I almost got sick from the smell and couldn’t figure out what it was. When I got home and opened the pizzas it was clear that the smell was the pizzas. There was something different and we realized quickly that there was garlic on them! No notice was given to us that the pizza had been changed (we order every week). We called to complain that our pizza was wrong and then learned of this chain wide change. The local store said they would make it the regular way and send it back out, they supposedly did. My three year old became physically sick from eating it, threw up all night! Apparently the sauce has also been changed and contains items he is allergic to. I missed work and he was traumatized by the violent throwing up. Why wouldn’t Dominos be sensible and offer this new stuff as an option for those who like that kind of stuff. We like our normal extra cheese pizza. Sorry we have boring tastes and loved the original recipe. It’s now been more than a month since we have ate at Dominos. My sons school cannot serve it since he is allergic to the garlic and peppers. Someone else will get the $1300 a year I formally spent at Dominos.

  68. Chelsea | on January 17, 2010

    I liked dominos pizza before. Better than Pizza Hut and Amattos, better than Papa Johns (although I’ve only actually tried theirs once) but not better than one or two of the local places we have around town. I was perfectly happy to eat Dominos if someone ordered it and I even ordered it myself enough. I just tried the new recipe. I like it. I think it is better than the old. But still has not changed ranks in my personal list of favorite pizza places.

  69. Jeremy | on January 17, 2010

    I’ve been a Dominos eater all my life. Why? Cheaper cost, actually delivered quicker, and decent pizza. The only real problem I’ve always had is they don’t know how to get an order right. So, after hearing all these changes in how they make their new pizza, I was hoping “Maybe they told the staff to do a better job.” So, I order up, thinking “Heck yeah, get me some good pizza” Told them “No black olives, but I do want Banana Peppers.” Hear the guy on the other end punching it in, and tells me “Be there in 30 minutes.” 20 minutes later, I get my large pizza; no banana peppers, extra black olives.

    Great pizza taste, love the new crust, but they still need to work on their customer satisfaction in my area, Tucson.

    3/5 stars.

  70. Dave | on January 17, 2010

    It’s great you guys are trying to improve the quality of your food, but you are NEVER going to beat a local mom and pop for taste. Regional tastes vary so to be a national chain you have to create a more generic product, not your fault, just the way it is. If you really want to increase your market share focus on service. First lose the delivery charge! You are in the pizza DELIVERY business, you should not be charging extra for your primary service. Second bring back the 30 minute guarantee, none of the mom and pop’s near me deliver, and I live no more than 1 mile from all the pizza chains, but none of them can get me a pizza in less than an hour, and most of the time its cold because it has been sitting in the guys car for 40 minutes. Third, force your franchises to allow online ordering, this is a big one for me, why should I burn my cell minutes calling dominos when I can order Pizza Hut, or Papa Johns online at no cost.

    • Albert | on January 18, 2010

      You can order Dominos on-line. It’s easy unless you want to use their coupon… then it’s gets complicated and the system wont read it properly.

  71. Rob | on January 17, 2010

    Dear Dominos,

    Once again, quality, service and consistency are always King. Some of these complaints sound like they come from the same store (franchisee). These complaints, such as greasy, and burnt crust; I do not know how this is possible, for they are cooked on a timed coverer belt, and should never be burnt nor have extra butter/grease added. Maybe their equipment is not performing to your specifications. Your corporate model should prevent all of this.

    These complaints on your individually franchise’s, need to be addressed. They need to step up to their individual greatness; in order to make a better pizza. In addition, they need to verify their orders, and deliver your quality product with the best possible service.
    Maybe, these franchisee, do not know of the consumer complaints; I will suggested that you tell them. Thus, this will help them achieve their focus as owners. They do need to know.

    Better pizza, service as well as consistency will make your company grow. These fundamentals are basic, and always used in great business models. Your model is designed for success, and will definitely succeed.

    I truly believe in the story of your company, and admire your efforts in putting people back in employment. My local franchise has increased their employment and appears to be looking for more. Dominos is and always will be a staple of our society. Your company will succeed, as they have for so many years.
    Rob
    Private Investor

  72. Albert | on January 17, 2010

    My wife suggested Dominos and I laughed. She then told me about the new pizza and I agreed to try it. It’s been 5 years since I ordered a Domino’s and I told the lady I expected an exceptional pizza loaded with toppings. I was impressed with your new stuff. Still not “A” quality but a solid “B”. Better than the garbage you use to serve. Keep it up. I will shop again. I ordered from your Corpus Christi, TX store on Airline.

  73. Ted | on January 17, 2010

    It took you guys 25 years to realize that your pizza sucks! All your company does is sell a delivery service. The pizza has been horrible for 25 years and it will suck for another 25 years! Oh yeah do you use a paint brush to paint on the sauce….Ha Ha

    • Albert | on January 18, 2010

      Give them a chance Ted. I hated Dominos for a long time because of their pungent sauce and skimpy toppings but I tried their new product yesterday. It was not bad, really. It’s far superior than what they use to do. It’s impressive that the company actually listened to their customers and did something about it.

  74. Gabby | on January 17, 2010

    Dominos, I used to love your pizza. What happened? The crust is like 10 inches thick, the cheese tastes like you melted a kraft single on it, and the crust is like pure cardboard. PLEASE! Bring back the old pizza. I miss it. At least your better than Pizza Hut.

  75. Chris | on January 17, 2010

    I was just “shocked” that a major multibillion dollar corporation actually listened to their customers for a change. I am happy that you are listening to the customers. Being a former pizza deliver expert myself, worked for a Domino’s franchise for 2+ years, I honestly agree that the old was not up to par. I think you do perhaps still have some work to do, since new recipes will come out and your methods might need to be adjusted.

    As always though, it is nice to know that you have always had a charitable heart as a company. I am sure CHKD has thanked you more times then you can count!

  76. pizza lover (not a fat dude) | on January 18, 2010

    I never write to companies. This time I have too. Their new pizza………….is GREAT!!!! Thank for you for getting off your million dollar jets, private islands, and coming down to the company and doing something to the pizza. Now when I want pizza. I go for domino’s. Thank you.

  77. eddie | on January 18, 2010

    dominos is still better than little caesar’s at least…but a long way from pizza hut and round table

  78. karen | on January 18, 2010

    I tried, your new recipe, and I think its the worst pizza i have ever eaten, the only differance was way to much garlic salt on the crust, and there was barly enough pizza sauce to even taste a differance, further more i feel you are way over priced for yor pizza, also when I returened to get a refund as your ads state, the employees argued about it saying we could have ordered the original crust with out the garlic salt, they should try to ask this while the order is being placed, as one may not know that you can order without the garlic. Dominos could stand to take lessons from Godfathers pizza chain!!

  79. J. Dub | on January 18, 2010

    Has anybody got 2 pizzas for $11.98 + tax? I tried ordering (Southern Maryland) a pepperoni & sausage and a ham & mushroom and they were going to cost an extra couple bucks due to “speciality toppings” or something. I asked which toppings were regular price, but after waiting for a minute or two I said thanks anyway and made a sandwich instead. Maybe I’m too cheap to try the new pizza…

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  81. Tim atascadero | on January 19, 2010

    I hope someone important is reading this. I love pizza. I have even eaten pizza in Italy. I usually order pizza dilevery 3 times a month if I don’t make it
    myself. Dominos was my preferred pizza. We have about 4 pizza places where I live and dominos was always #1. But I do not like the new pizza. Let me explain. When a person orders a pizza delivered they are not expecting a gourmet meal. Usually it is just something to eat while doing some other activity . “watching football” and I found that the old style fit that catagory perfectly it was good because it was simple. You could taste the yeast in the crust because it wasn’t masked by such overwelming flavors. But now even though it is bursting with flavor I will not order it again. If I wanted to eat a meal with just the bold flavors I would eat a bowl of gravy, or a salad with just dressing and bacon bits. I wish I had the choice to order the old style pizza. You should have made it possible for people to order either style and see which is more popullar before you killed the tried and true. Now you won’t know if people are ordering because they like it or if it is their only choice. I hope the old style comes back.
    Deliceously yours
    -Disturbed Diner.

  82. Suzy | on January 19, 2010

    We just tried it and thought it was a great step up (and a really impressive ad campaign). It was tasty and arrived hot and fairly quick. Would love if the crust could be a little crisper but we got that result the following day when we reheated it on a pizza stone … Even better! We had given up on ordering tasteless pizzas in but will definitely go this route again.

  83. GTM | on January 19, 2010

    The last thing I remember was a blinding white light…. they said I was in an accident… but, when I came to in the hospital last week ( coma for three years ) I knew I was in an alternate Universe… Obama President? Favre winning FOR the VIKINGS? Domino’s pizza has real italian flavor?… I don’t ever wanna go back!

  84. Goldie Locks | on January 19, 2010

    I’m absolutely in love with a local brick oven pizza place, however, we spend quite some time in another state and have NEVER found a decent pizza place. Every time we took a recommendation, we felt let down. Hence the try of Domino’s new pizza. The verdict is in–totally acceptable.

  85. Goldie Locks | on January 19, 2010

    I’m absolutely in love with a local brick oven pizza place, however, we spend quite some time in another state and have NEVER found a decent pizza place. Every time we took a recommendation, we felt let down. Hence the try of Domino’s new pizza. The verdict is in–totally acceptable.

  86. LLM | on January 19, 2010

    The crust is still lacking, still reminds me of cardboard. Sauce is still more like ketchup than a spicy pizza sauce. The one I had was short on cheese even after paying for extra cheese. Better than before but still has a ways to go.

  87. rainee | on January 19, 2010

    the new pizza is good its their customer service that stinks. The last order I got from Dominos the pizzas didnt have the garlic butter in the crust. This is what my family loves about the new pizza. Well it tasted like cardboard. I wrote to corporate over two weeks ago since they offer the full refund. I have heard nothing at all. Well we are back to pizza hut.

  88. Jennifer | on January 19, 2010

    we had the new pizza last week – really liked it. I’m a fan of the new garlic crust and enjoyed all the flavor. I will order from Domino’s again. Always have delivery issues and end up with the wrong pizza, but that’s a local thing and not a reflection of the business itself. Thanks for listening to your public.

  89. ακριβή πίτσα είναι το πρόβλιμα σας! | on January 19, 2010

    The real problem with Domino’s is the price I think. I can get a better pizza, either traditional Italian style or American ‘pizza pie’ style, or whatever you might call it, for half the price, either delivered or in a restaurant, for at least half the price. I can get a pizza for £3 from one place, and it’s better than Domino’s. In the UK at least, one of your main demographics must be the student market, something like 16-25 maybe, and you’re alienating most of them with these prices. Also, I used to work at Domino’s, I know all about the quality of your ingredients. Will be very interesting to see what the difference is (not sure if this pizza revolution has actually reached the UK yet actually).

  90. Marlene | on January 19, 2010

    I didn’t think the new was any better than the old. What I would like to know is why in the pictures and on TV they show pizza with LOTS of topping but my local DOMINO puts very little for toppings………

  91. tracie | on January 19, 2010

    well my husband and i tried it and yes we loved it. hope it stays this way

  92. Charlie | on January 19, 2010

    Nope, I think it stinks. The “zing” is not something they should force down our throat. Spicy type things of that nature, which I’m guessing is the sauce, should be something you can either order or not order. They are obviously trying to appeal to a group of people that are not red blooded Americans who don’t like everything freaking spicy. Here I come Papa John’s.

  93. Doris | on January 19, 2010

    sorry folks but i don’t care what you add to your new pizza after what your employees did to the pizza and who knows what else i just am not willing to chance someone spitting on my pizza or putting it down their pants and whatever else they did to the food

  94. fred | on January 19, 2010

    We have a Friday Night tradition in our house. Order Domino’s. But I’m just not enjoying the new pizza. Particulary the Garlic on the crust. I’ve tried to “ignore it”, but Garlic can’t be ignored. I’m looking for another pizza. Drop the garlic….then there could be a chance.

  95. Lanea | on January 19, 2010

    I have to say that I have mixed feelings on the new pizza. On the one hand I LOVED the crust, it was perfect and one of the best crust I have had on pizza. The cheese was good, I can’t say that it was the best cheese or anything like that, but it was solid and tasted cheesy which you want on pizza. The downside to me was the sauce, it wasn’t the worst in the world, but I really didn’t enjoy it. To me it didn’t have enough tomato flavor, I really enjoy the kind of acid taste of tomato and I don’t think that came through. It just tasted a little “off” to me

  96. Jen | on January 19, 2010

    Not happy with the new recipe. I want my money back. I won’t be ordering domino’s anymore.

  97. Mike L | on January 20, 2010

    I personally really like the new pizza. It’s the best pizza where I live. I came from California where I had Shakeys Pizza, Mountain Mikes, Straw Hat, Roundtable and Little Ceasers. Shakeys was the best then Roundtable, Mountain Mikes and only ceasers was worse than Dominos. When I moved to the east coast I missed pizza. It was all bland and tasteless. Even the local Italian joints couldn’t produce a pizza with the zing I was used to but Dominos has. I love the new pizza and get it nearly once a week.

    • Karen | on January 20, 2010

      Mike, I am from California too and I know what you are talking about. Actually I still live there but I happen to live in an area where only the Straw Hat remains in my delivery area. I keep telling people that West Coast pizza has a flavor all it’s own. And the three top local chains, Shakey’s, Round Table, and Straw Hat have a certain zing. NOW I know that NY pizza doens’t have it LOL. What makes the difference robust flavors all throughout the pizza. The sauce is dark red zesty and has a hint of sweetness which contrasts well with the savory toppings. The cheese is not just mozzarella (which had a mild flavor on it’s own) but a blend with some sharper cheeses. And the crust is kind of a crispy bubbley thin combo that isn’t like Domino’s thin for example.

  98. eric | on January 20, 2010

    I HAVENT TRIED THE NEW PIZZA AS OF YET, BUT THE OLD PIZZA SUCKED!!!! THOSE ROUND THINGS WERE CALLED MEAT SAUCE? AND YES, CARDBOARD CRUST, YUK. I’LL TRY A NEW PIE IF IT IS FREE, THEN I’LL GO FROM THERE

  99. Adam | on January 20, 2010

    Domino’s is pretty good but I would still have to say that Papa Johns is the best of the chains. Domino’s did good by trying to improve and I give them credit but man i’m not sure if it’s possible to beat Papa Johns

  100. Ed | on January 20, 2010

    I just finished throwing up from the “new” pizza we tried last night. Fifty years for this…how sad.
    Too much garlic in the butter sauce, tomato sauce is too childishly sweet, and the dough was chewy (which i like) but seemed like it was chemically enhanced to be chewy (which i didn’t like).

  101. Earl | on January 20, 2010

    Taste and quality are the same. Sorry, Pizza Hut and Round Table are still the best. Who do I contact for a refund?

  102. Michael | on January 20, 2010

    I am a pizza lover. I have had it all my life at least once a week. I even worked at a pizzaria 15 yrs ago. I kept seeing the comercials to try the 5.99 X 2 pizzas and get your money back if not happy. We have pizza place mile where there are 6 chain pizzarias (and not one is a Dominos) in that mile. One is Little Caesars $5 large pepperoni pizzas. I went the other direction to try out your pizza. I am sorry that everybody knows that little Caesars is the cheepest tasting pizza in our town, but i would have prefered thier pizza after eating yours. I ordered pepperoni and mushroom and some slices did not have any of those topings on it. The new sauce was not good and it also lacked cheeze. I left an email 3 days ago to your customer service to get my money back and no one has contacted me yet. Its to bad that I loved your pizza back in the 80s. You have got to go back to that recipe, maybe go back to the 30 minute delivery and hopefuly get some of that market back. I know that your here in Michigan and there are 3 places that are voted best pizzas of Michigan. 1) Comos, 2) Green Lantern, and 3) Alibi of Troy. I dont mind spending the $14 for getting good pizza. Maybe you should try to duplicate those pizzas.

    • Chris | on January 25, 2010

      The problem with going back to their 30 Minute Guaranteed delievery was that too many accidents occured as a result. Many people don’t know that delivery drivers are not insured under liability policies anymore because insurance companies see this as a high risk due to more accidents. However, many drivers still use their normal policies to cover themselves while delivering, and when the insurer finds out through an accident you are driving they drop you.
      Sucks but the 30 minute guarantee is unlikely to occur again. I have called numerous insurance agencies like progressive and Geico and they specifically said they will not cover me if I deliever. I had to go for a cheap commercial policy.

  103. Saxman1219 | on January 20, 2010

    It’s better, but now it’s so oily that it soaked through the box! I guarantee that stuff has got to have 20% more fat calories than the old pizza. And there’s way too much salt in the garlic butter on the crust. 2.0 tastes better to be sure, but at what price?

    • Albert | on January 21, 2010

      No one said pizza was a diet food. If you’re concerned about calories you shouldn’t eat pizza at all.

  104. alfonso | on January 20, 2010

    I’m a big pizza eater I love pizza but the changers with the crust were the same I didn’t taste the difference plus I waited for over an hr and it was cold

  105. dennis & margery | on January 20, 2010

    my wife and i do not like the new pizza and we will need to find a new pizza we think if you don’t change to old pizza you will loose a lot bussiness i know we will get your pizza again

    • dennis & margery | on January 20, 2010

      we hate it and will get it again

    • Albert | on January 21, 2010

      The old pizza was making them lose market share because you are the only one that liked it. If they can bring in a few new customers, the loss of a few old core customers wont make a difference.

  106. Ben | on January 20, 2010

    Haven’t tried the new pizza yet but would have loved to see something more along the lines of a mom and pop “type” especially from outside the Chicago area…not talking about deep dish…just a good old fashioned thin crust pizza with great ingredients

  107. Debbie | on January 21, 2010

    The thin crust was awesome, the taste was fantastic and I do believe you did change everything. We will be back!! Thanks Dominoes

  108. Heather | on January 21, 2010

    My family & I eat pizza every weekend. We quit eating Domino’s a few years back. We just got 4 of them, I’m pregnant by the way & I was told not to eat any pizza before I got home. It was very tempting not to. Just the smell of the new pizza…amazing!!! The smell of love. It’s delicious as well. I ate even after I was full. Domino’s has definitely improved their pizza. We’re back to Domino’s. Papa Johns & Pizza Hut have nothing on Domino’s.

  109. pizza head | on January 21, 2010

    Domino’s, your pizza sucks. You’re trying to hard. It needs to be simpler than just adding a myriad of flavors to the crust and sauce. I’ve been to Italy… the pizzas there are plain dough, simple tomato sauce, and cheese…. BAM! Plain and simple, yet delicious. I think your production team needs to take a field trip to Italy and find out what real pizza is all about. How difficult is it to put together flour, water, tomatoes, olive oil, and mozzarella? Duhh…. Domino’s new pizza FAILS!

  110. Pizza Lover | on January 22, 2010

    How do you make a pizza grow?
    You pound and you pull and you stretch the dough
    And throw in tomatoes and oregano.
    Pizza platter for twenty-two
    Pour on the oil and soak it through.
    Pizza slices for forty-four,
    Chop up onions, make some more.
    Pizza pie for sixty-six
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    Pizza, pizza for ninety-nine
    With pepperoni sausage ground-up fine.
    Pizza, pizza stretch the dough.
    Pizza, pizza make it grow.
    -Eve Merriam

  111. Rick | on January 22, 2010

    I LOVE THE NEW PIZZA!!!!!!!!! Awesome job!!!! Don’t listen to these moemoe’s!! Great job! Everyone I know loves it….just bunch of rude people who have nothing better to do with there time! I have ordered it every week now…….but if you up the price I will go back to our family pizza joint becasue everyone loves a real hand tossed pizza FRESH FRESH……So I really think if u up the price you are going to lose sales!! Thanks for the new pizza and keepum coming!!!

  112. John from Wisconsin Dells | on January 22, 2010

    I saw the Colbert episode. I gotta say it was funny. I prefer Papa John’s pizza, but since we don’t have one around Wisconsin Dells I will try the new Domino’s pizza. The old one was not that good. I think it’ll taste better, but we’ll see.

    John from http://wisconsindellsimo.com

  113. Terry | on January 23, 2010

    We recently tried your new Pizza. Toppings of choice: Pepperoni, bacon, and sausage.
    The crust is better, the sauce is OK, but the smoked bacon totally overpowered the taste of the pizza, not in a good way. Bacon is a great add to pizza, but all you can taste is smoke. Perhaps if you used your old flavor bacon the we could rate the pizza as improved. But from a bacon lover’s perspective, this pizza is not worth the trouble getting as we do not live within a delivery area.

  114. Andres | on January 23, 2010

    Dominos,

    When I lived in Mexico, I ordered your pizzas all the time. You had a crazy pizza that was practically smothered in Pepperoni and we ordered that all the time. In Mexico, you could order your pizza and if it didn’t arrive in 30 minutes, it was free. My friend Luis Edgar and I would always order at 8:00PM since it was rush hour at that time in Mexico and you’d always arrive 6 minutes late, so we always ate for free. We also loved your pizza.

    Jokes aside, though, I had fond memories of Dominos in the late 90s. At some point your pizza stopped being tasty, and I jumped ship to Papa John’s. It’s been this way for a long time.

    I have to say that a long time ago I ordered from you guys online and it was okay. Then this change came and now I have to say that this is some really good pizza. I prefer it heavily over any other chain pizza now. Congratulations and great job on a good marketing campaign and good sense of humor.

  115. zorba | on January 23, 2010

    i have always hated dominos pizza. considered it the worst pizza on earth. i saw recent commercial so decide to order your new pizza. it is actually edible now. it is still not really good pizza but i will no longer tell people it is the worst on earth. the cheese is 1000times better than it was. the sauce now has some flavor and the crust isnt like cardboard. not crazy about the butter flavor or the extra herbs on the crust. cant they visit any pizzeria at random in NY or NJ and try a slice of pizza to see what it is supposed to taste like?

  116. GourmetMan | on January 24, 2010

    I LOVE THE NEW PIZZA! GREAT JOB, DOMINO’S!!!

  117. Larry | on January 24, 2010

    THE NEW PIZZA RECIPE MIGHT BE BETTER THAN THE PIZZA BEFORE IT, BUT THE ORIGINAL I ATE 20 YEARS AGO MAKES BOTH PALE IN COMPARISON. IF IT AIN’T BROKE, DON’T FIX IT. I’ll stick with my local pizza joints unless domino’s brings back the old school recipe. That one at least held it’s own! As the corporation has grown the bottom line has choked all the quality out of the pizza just to try to improve the bottom line – that’s why I’ll stick with the mom and pop shops. They’re more concerned about putting out a quality product… (don’t really care to almost choke to death on cornmeal dust while trying to eat dinner either… another example of something that makes production easier while quality suffers)

  118. Erik Anderson | on January 26, 2010

    I can’t really tell a difference between the new pizza and old. Pizza from a corporation will never be as good as pizza from a local restaurant.

  119. ashly | on January 26, 2010

    I use to love dominos pizza, but this new crap is nasty. It took 6 beers to get the nasty taste out of my mouth. I didn’t think this was possible but i think this is worse than litte ceasers!!!!!!!!!

  120. Paul | on January 27, 2010

    The Dominos in Queens NYC hasn’t changed their recipe yet. I guess they still need to get rid of the old sauce and cheese. They did brush the crust with the garlic butter, which taste great but was so thinly spread. I understand the need to space out the toppings, but come on, even stingy on the garlic brushing.

  121. Jay | on January 27, 2010

    You guys fumbled on taste for years, but executed a worthy recovery. Great taste! Only thing left is to redesign your stores as they still look uninteresting and industrial. Dress them up a bit. Consider bringing back the dine in element. Image and quality are key to revamping your brand.

  122. | on January 30, 2010

    I never liked Dominos pizza. Even back in 1980, the first flat disk delivered to my dorm room was a poor excuse for a pizza. BUT, I have to say Domino’s is on the right trail with this new pizza. It is very good, better than some of the more famous sit down places I have been. Good job, keep i

  123. tiffany | on January 31, 2010

    I like the new pizza. I think it has alot of taste. People just need to stop hating. Hey at least Dominos listened to what people had to say and actually did something to improve they quality of there food. My family and i eat Dominos at least once a week. Keep up the good job and thanks for listening.

  124. Steve | on January 31, 2010

    To all you whiners…did you get your money back like they offered? Then you got free gross pizza

  125. Jim | on February 1, 2010

    the crust still taste like cardboard

  126. one angry customer | on February 1, 2010

    okay, i have a story to tell. i don’t know if i’ll ever try dominos again from all the bad experiences i’ve had from your local chain stores in my area. besides the pizza tasting nasty as far as i could remember, there was one incident where we order some pizza for the super bowl back in the late 90s. this may have been way back but i think you need to hear this though. it took an hour for the delivery man to show up with the pizza. you would think that with all the time it took for the guy to get there, the pizza would be fresh, warm, and tasty. it turns out that the pizza was cold and ALL of the cheese that was supposed to be on the pizza was all on the top of the inside box. no joke. that experience alone made me never ever look at dominos as the same place again. yeah, i’ve ate your pizza since then but that’s because it was somebody’s party and the pizza was for free.

    • Jeff | on February 19, 2010

      So you’re angry that the teen delivery kid flipped your pizzas over? Did you even try to call the store and advise them of the situation? You’re actually still bitter about what a delivery kid did over 10 years ago? I guess the pizza doesn’t taste nasty anymore, since you’re eating it at parties…

    • Jeff | on February 19, 2010

      So you’re honestly bitter about something a delivery driver did 10+ years ago? It can’t be that nasty if you’re still eating it at “somebody’s party”…

  127. John | on February 4, 2010

    How is it that I live 2 blocks away from Domino’s and it took them an hour and a half to deliver my order. This was also at 11:30 at night so I doubt it was really that busy. Either way, waiting an hour and 30 minutes for pizza is not acceptable. Also, your new Pizza still tastes horrible and the prices are ridiculous. I’ll stick to Pizza Hut or Papa Johns 10 dollar any size any topping deals to fulfill my pizza cravings.

  128. Robert Pratt | on February 6, 2010

    Dominos is obviously trying to change the definition of honesty in advertising. They may have reformulated their pizza but, there is still only one way to stack manure. One cow pie on top of the next!

  129. heike | on February 11, 2010

    Glad they changed, however d/t being a franchise like other chain restaurants, there are good ones and there are bad ones. Every Dominos will not be the exact same, depends on the quality of employees they hire and the individual owners. Other than Garlic Jims, I hate chain pizza companies.

  130. susana nieto | on February 12, 2010

    HI
    I work in dominos pizza of Peru … the price of the pizzas are very chip here , always there are promotions… I dont know how will be there,,,, I thougth that dominos pizza in USA was the best …
    but here it’s very diferent …

  131. B-Squared | on February 23, 2010

    I think Dominos is headed in the right direction, focussing again on quality. However, quantity still seems to be the trouble child that gets more attention than it’s equally important sibling. The one problem I still see with the various Dominos locations in Maryland is a standard of quality. Some Dominos franchises in Baltimore City and counties outside of Baltimore make very good pizzas, but the Dominos locations in Baltimore county are generally inconsistant. Even the Dominos locations that deliver better pizzas don’t always do so. I’m not sure if it’s the employee training or the employees themselves that is the problem. If the Dominos CEO, corporate enitity, and head chef are serious about improving their quality to regain old customers and gain new ones for a more significant hold of the market, they may want to send representatives to the different franchises and ensure the ingredients are fresh and treated with respect, and the chefs are making the best pizza possible consistantly. I don’t know how many times ingrediants have been forgotten from my pizzas, or just looked like they were freeze dried or stored improperly. You finally have the right ingredients. It’s time for everyone to get on the same page and start really caring about the product.

  132. Greg | on February 25, 2010

    By the way….I think tastes and flavor is regional. Its my opinion that in the south…the people love bland food. No matter if its Chinese, Mexican, Italian and especially when it comes to pizza.

    We try alot of different types of food from local places. Most food is missing flavor, therefore, this pizza may not attract great reviews in the south. Well at least in Georgia.

    How anyone could say that this new pizza tastes terrible is beyond me.

  133. Shawn | on February 27, 2010

    THIS PIZZA GAVE ME THE RUNS

  134. aforumbear | on March 3, 2010

    Wow!!
    These comments are entertaining and conflicting. :) I guess I will have to try the new pizza and add my feedback. I love the commercials, and If the pizza is good and the improvement true, they`ll have my business.
    I have a great deal of respect for anyone – whether an individual or a company, that will admit when they are wrong, or did something wrong, and take the appropriate steps to improve. That alone has piqued my interest and warrents a taste test.
    I worked so hard to lose 40 lbs….. and now I`m ordering a pizza…hahaha….hope it`s yummy!

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  136. DominosDriver | on March 9, 2010

    I deliver for Dominos. Not one single customer I have delivered to has told me they do not like the new pizza, or that they miss the old style. In all honesty, to my knowledge, not really a whole lot was changed. They added some spice to the sauce, put a garlic butter on the crust after cooking (hand-tossed only, not thin/Brooklyn/deep dish) but they did change the cheese.It’s now more of a mozzarella shred then cubed bits that looked like white pellets of rat poop.

    As for you people complaining about delivery times: It has zero effect how close you are. The driver comes in grabs a max of 3 deliveries and heads out. If you’re number 4 on the list, you’ll get your food in about 45 minutes. If you were 7 on the list, then he took 2 trips before yours, making it an hour and a half. Time of day doesn’t really matter. That late at night, there’s usually 2 drivers, sometimes only 1. Ordering during dinner rush is better because there are 4-10 (or more).

  137. Anonymous | on July 15, 2010

    The new pizza’s sauce is better, the spice is nice, and so is the touch of garlic butter. I can’t really tell the difference between the old and new cheese though.

    This really all comes down to how good your local store is though, mine happens to be more consistent and I think it comes out better.

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    I love the new recipe! They actually earned my business back…actually they have everyone beat, including pizza hut.

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    I just finished throwing up from the “new” pizza we tried last night. Fifty years for this…how sad.
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